Outdoor pool

Reviews of Gruene Outpost River Lodge

2 out of 5
Gruene Outpost River Lodge
1273 River Terrace, New Braunfels, TX

Reviews

7.6

Good

Rating 10 - Excellent. 40 out of 109 reviews" "
Rating 8 - Good. 28 out of 109 reviews" "
Rating 6 - Okay. 22 out of 109 reviews" "
Rating 4 - Poor. 7 out of 109 reviews" "
Rating 2 - Terrible. 12 out of 109 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Lyndsey

It was fine for a night. I was surprised by the lack of security. One small dead bolt and the conjoining door has no lock. It was quiet and the staff was nice.
Stayed 1 night in May 2024

8/10 Good

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Stephen

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Been here many of times.
Stayed 1 night in May 2024

8/10 Good

Kirsten

Traveled with group
Liked: Amenities
Great location to Gruene and it's on the river! Bed was comfortable and room was clean. I found one small spider so the rooms need to be treated for insects. Coffee maker should be with frig not in the bathroom! Window seals need cleaning and the outdoor bulb needs a cover. Front desk area is sloppy and needs and nice clean eye for the guest. Right now it looks like a teenagers room. The walls had nice new paint but needed more paintings or something decorative in the bare walls. For the price it's great if you aren't too hoity-toity. Ask for them to cool the room before you arrive to eliminate the stale odor. Ac works great but vents are filthy and badly need cleaning.
Stayed 1 night in May 2024

4/10 Poor

Huey

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Robbin

Traveled with partner
Liked: Staff & service, property conditions & facilities
Overall it was a good place to stay. It was a very short drive to Gruene, which was where we were spending our time. I would stay there again for sure.
Stayed 1 night in Apr 2024
Response from Jaime on May 6, 2024
Hi Robbin, thank you so much for staying at the Gruene Outpost River Lodge. We are glad you enjoyed the property and invite you back to see our completed renovation and stay in our River View rooms. We are really excited about the Summer and hope you can return for a trip down the river.

10/10 Excellent

Ezequiel

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife love this place !!
Stayed 2 nights in Apr 2024
Response from Jaime on May 6, 2024
Hi Ezequiel,Thank you for the kind words and so glad your wife loved the property. Please come see us the summer and enjoy a float down the river and our newly renovated rooms.

8/10 Good

Jeffrey

Business traveler, Traveled with family
Liked: Staff & service
The property is under construction, and the pool is out of order. Our shower curtain has red mold on it. The refrigerator gasket has black mold on it. I feel when I get back into the swing of things once the construction is done they will get the place cleaned up and back in order!
Stayed 1 night in Apr 2024
Response from Gruene Outpost River Lodge on Apr 21, 2024
We thank you for your feedback tremendously! We do appreciate your understanding and we fell short on making sure your room was at its best prior to check in. We are looking forward to the renovations being complete and knowing that our property will be in the best shape for our guests. We look forward to hosting you again upon its completion!

10/10 Excellent

charlotte, uvalde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenience
Stayed 2 nights in Apr 2024
Response from Gruene Outpost River Lodge on Apr 21, 2024
So glad that you enjoyed your stay as much as we enjoyed having you! See you again soon!

8/10 Good

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gruene Outpost River Lodge on Apr 21, 2024
We're happy to know that your stay was a good one and we look forward to hosting you again once the renovations are complete!

2/10 Terrible

Carla

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Water hard to turn on. Pool under construction. Ants in room. Drawer in kitchen broken. Old outdated and shouldn’t be rented out until the whole property gets remodeled. Also management only here from 8ish to 8pm. Too close to highway and motorcycle store. Will never stay here again and will let others know about this.
Stayed 2 nights in Apr 2024
Response from Gruene Outpost River Lodge on Apr 21, 2024
We are sorry to know that your visit fell short of our guest experience expectations. Our ongoing renovations will most certainly take care of the issues your feedback provided to us and we look forward to offering our guests even more elevated amenities in the near future.

6/10 Okay

Paul

Traveled with pets, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Got what we paid for in this area
Stayed 1 night in Mar 2024
Response from Gruene Outpost River Lodge on Apr 6, 2024
We thank you again for choosing us and we look forward to hosting you again once all of the renovations are complete.

2/10 Terrible

Flying

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Gruene Outpost River Lodge on Apr 6, 2024
We are sorry to know that your stay was not what you were hoping for. We look forward to our renovations being completed so that we may offer all of our guests an exceptional river side experience.

10/10 Excellent

Hannah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great distance to Gruene Hall and downtown Gruene
Stayed 1 night in Mar 2024
Response from Gruene Outpost River Lodge on Apr 6, 2024
We are thrilled to know that you enjoyed your stay and we look forward to hosting you again!

6/10 Okay

Debbie

Stayed 1 night in Mar 2024
Response from Gruene Outpost River Lodge on Apr 6, 2024
Debbie, our apologies that we fell short of offering you a more enjoyable stay. We do look forward to hosting you again once the renovations are complete.

2/10 Terrible

Darlene

Stayed 1 night in Mar 2024
Response from Jaime on Mar 25, 2024
Darlene,We are sorry to see that you were not satisfied with your stay. Many times my team will work tirelessly to make things right, where they not able to address your concerns at the property? We of course strive to make sure our guests needs are met and apologize if we were not able to accomplish this while you were at the hotel.

10/10 Excellent

Diana

Stayed 1 night in Mar 2024
Response from Jaime on Mar 25, 2024
Hi Diana,We are thrilled you enjoyed your stay, we invite you back this summer for some tubing and live music.

8/10 Good

Paul

Location was great along the river
Stayed 1 night in Feb 2024
Response from Jaime Acevedo on Feb 24, 2024
Thank you for your feedback Paul, we invite you back this summer to see our fully renovated property!

8/10 Good

Melia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and quiet area
Response from Gruene Outpost Team on Mar 3, 2024
We are happy to hear you enjoyed your stay with us at Gruene Outpost River Lodge. We hope to host you again as we strive to improve our property for a better guest experience .

10/10 Excellent

CANDICE

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Gruene Outpost Team on Feb 17, 2024
Thank you for your stay with us at Gruene Outpost River Lodge! We appreciate your business.

8/10 Good

Ann

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Very close to all the fun in Gruene
Stayed 1 night in Feb 2024
Response from Gruene Outpost Team on Mar 3, 2024
We appreciate your stay with us at Gruene Outpost River Lodge, We look forward to hosting you again.

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly, room was clean. Only wished loft bed had a light switch upstairs or a lamp. Light switch was at the bottom of the stairs
Stayed 2 nights in Jan 2024
Response from Jaime Acevedo on Feb 14, 2024
We are very happy to know that you enjoyed your stay! We are excited about the renovations that will provide more comfort to our guests as they enjoy the river front property. Thank you for the review!

8/10 Good

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2024
Response from Gruene Outpost River Lodge on Mar 3, 2024
We enjoyed having you as our guest and hope to host you again! We are looking forward to the renovations completion and offering our guests an exciting and beautiful stay!

6/10 Okay

Tiffany, Brownfield

Business traveler, Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Overall, the property was subpar. We were hoping for more considering that it’s in the Gruene area. However, we had knocks on our door at 2AM, there are no cameras in the area to track for safety, there were no staff on property after 10PM to secure the areas, there were spiders in our bathtub, our toilet didn’t flush, and we had no hot water. There is also no phone in the room to contact the front desk to see about alternate accommodations. However, upon checking in, the service was excellent. Also, I called ahead to see about an early check-in, and they were quick to accommodate. it’s a beautiful area overall, because it’s right by the river. However, the property was also under construction, at the time of arrival, and it was inconvenient, trying to get to the river and walking around with all of the construction going on. Overall, it was nice to have a location that was very close to the Gruene hall. It was only a five minute drive away. Also, we are eternally grateful for the high levels of customer service. We informed the staff of our complaint upon checking out. The front desk employee was very apologetic and listened attentively to our concerns. There are certainly areas for improvement to ensure customers get the service needed for an overnight stay, but they do have quality employees.
Stayed 1 night in Jan 2024
Response from Gruene Outpost River Lodge on Mar 3, 2024
Thank you for taking the time to share the experience of your stay with us! We are certainly happy to know that our Customer Service agents were helpful and understanding and we certainly think they are an excellent asset to our property. We offer our apologies that we fell short at communicating that our property is undergoing renovations prior to your stay. We do look forward to all of our Guest Amenities and activities taking a big leap forward as the renovation continues to completion and we hope to host you again in the future!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gruene Outpost Team on Mar 3, 2024
We are happy to see you enjoyed your stay with us, We appreciate your review and hope to see you back with us at Gruene Outpost River Lodge.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean . Front desk person was awesome! Felt very comfortable and safe
Stayed 1 night in Dec 2023
Response from Jaime Acevedo on Dec 30, 2023
Thank you Maria, Our team works hard to make sure our guests are happy and taken care of. We invite you back to see the property this summer once our renovation is complete.

8/10 Good

Norma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beds were comfy but very squeaky… it was very cold and the blanket offered was to thin. Other than that the stay was ok. The river view was nice. Would like to return in the spring.
Stayed 1 night in Dec 2023
Response from Jaime on Dec 18, 2023
Hi Norm,Thank you for the review. Our favorite thing about this hotel is the river so I am glad you got enjoy it. We are in the midst of a full room renovation and invite you back this summer to see all changes, including the beds, and all the activities we will have.

8/10 Good

Kristy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay in 121. It had everything we needed and was 4 minutes from Gruene. We will definitely stay here again. PS: the bed is really really squeaky. Thats the only thing we recommend fixing.
Stayed 1 night in Dec 2023
Response from Jaime on Dec 18, 2023
He Kristy,Thank you for the kind review. We are in the midst of a full room renovation and plan to address those beds. We invite you back this summer to see the finished product and all the cool activities we will offer.

10/10 Excellent

Vanessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jaime on Dec 28, 2023
Thank you for the 5 Stars Vanessa! We invite you back after our renovation next year.

6/10 Okay

Elaine

Liked: Cleanliness, staff & service
Not what we were expecting. We clearly did not get the unit that was in the description! Very basic. Not enough plugs for our electronics. Could hear everything going on in the unit above us (as in waiting for the other shoe to drop!). That said - this would be a good destination for folks with kids headed for some time on the river.
Stayed 1 night in Dec 2023
Response from Jaime on Dec 18, 2023
Elaine, thank you for your review. We are a family friendly hotel but many couples enjoy staying here. We are in the midst of a room renovation that does address the outlets that your review noted so we invite you to return this Spring to see all the updates we have done. We will have lots of activates for everyone this summer.

10/10 Excellent

Herbey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute Lodge
Beautiful scenery, and they are working on building improvements. The beds are uncomfortable but I'm picking about that. This is more a lodge than a hotel keep that in mind. I will stay again for sure. The ease of getting to surrounding areas and the property's nice views was worth it for sure.
Stayed 1 night in Nov 2023
Response from Gruene Outpost River Lodge on Nov 14, 2023
We are very happy to know that you enjoyed your stay! We are very excited about the renovations that will provide more comforts to our guests as they enjoy the beautiful river front property. Thank you for your review and we hope to see you again soon!

10/10 Excellent

EZEQUIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place
is increible relax and cute
Stayed 1 night in Nov 2023
Response from Gruene Outpost River Lodge on Nov 13, 2023
We are happy to know that you enjoyed your stay with us and look forward to hosting you again!

2/10 Terrible

Gilbert

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were horrible. Not even a bed spread. Too expensive for the value. Thin towels, cheep for lock, No wifi. It smelled bad. Pillows as hard as rocks. Tile floor felt dirty. Yes the River was outside but he freeway noise cancelled out any enjoyment. Just a poor property barely hanging on. I wish we could get a partial refund. Shame on Expedia for recommending it.
Stayed 2 nights in Nov 2023
Response from Gruene Outpost Team on Nov 7, 2023
Thank you for the feedback on your stay. We have just begun renovations to improve the property! We hope you will give us another chance in the future!

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Gruene, Buc-ees and Nopalitos #1 restaurant... Longhorn Steakhouse... everything was close by....
Stayed 1 night in Nov 2023
Response from Gruene Outpost River Lodge on Nov 6, 2023
We are so pleased to know that you enjoyed your stay with us and our location to all of these restaurants! See you again soon!

6/10 Okay

James, Austin

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Shower faucet wasn’t working.
Stayed 1 night in Nov 2023
Response from Gruene Outpost River Lodge on Nov 6, 2023
We would have been happy to assist you with this issue and please accept our apologies for the inconvenience this caused. We do look forward to another opportunity to host you after our property renovations are complete!

6/10 Okay

Theodore

All was ok
Stayed 2 nights in Nov 2023
Response from Gruene Outpost River Lodge on Nov 6, 2023
We are happy to know that you enjoyed your stay and look forward to hosting you again!

6/10 Okay

Berta

I didn't like it it was not a couch for two people to set it was just kind of like a culture or a bad guy like you go to bed too set for one person only and it was only two table and Jordan to table and two chairs at the set which was very uncomfortable when you are watching TV the bed there was all the way upstairs would you want some good for us which we are all people so it was not good at all so I will never go to that place again
Stayed 1 night in Oct 2023
Response from Gruene Outpost River Lodge on Nov 4, 2023
We are sorry to know that you did not enjoy your accommodations. We appreciate your input as we move forward in our renovations and hope to have another opportunity to host you in the future.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
On the river was nice
Stayed 2 nights in Oct 2023
Response from Gruene River Outpost Lodge on Nov 4, 2023
So glad that you enjoyed your stay and we look forward to hosting you again!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it was an old school real motel with an actual key not a card etc. I was the only one there so they said I could use the pool all night.
Stayed 2 nights in Oct 2023
Response from Gruene Outpost River Lodge on Nov 4, 2023
We're happy to know that you enjoyed your stay and look forward to having you again!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
River not properly accessible. New owners so place is being renovated. Not bad but not the best place to stay. I think once renovations are completed this place will be awesome. The employees and housekeeping were great, very polite and addressed our needs and concerns. I will be back once renovations are completed.
Stayed 3 nights in Sep 2023
Response from Gruene Outpost Team on Oct 4, 2023
We look forward to seeing you once renovations have been completed!

10/10 Excellent

Faith

Traveled with group, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities
Everyone was so kind and friendly! The floors in the room definitely needed to be mopped but that is the only complaint I have!
Stayed 2 nights in Aug 2023
Response from Gruene Outpost Team on Sep 30, 2023
We are happy to hear the customer service was great! We will pass along your feedback to our housekeeping teams and work with them to make sure everything is up to standards!

2/10 Terrible

JoAnn

Disliked: Cleanliness
Live roach in room and bugs.
Stayed 1 night in Sep 2023
Response from Gruene Outpost Team on Sep 26, 2023
We are sorry to hear about this! We always encourage you to communicate with the front desk so we can address any and all issues! This property is undergoing major renovations, we hope you will give us another chance once completed!

8/10 Good

Dana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Gruene Outpost Team on Sep 26, 2023
Thank you for your feedback! We hope to see you again soon!

6/10 Okay

PHILLIP

Traveled with family
Liked: Staff & service, room comfort
it's ok...
The pics are a bit of a farce, however we enjoyed our stay and they let us have our dogs there which finding a place in Gruene right on the river is hard to do. So the place is a bit run down and in desperate need of some TLC aka owners cheap as hell. The door to our room was a cheap interior hollow door at that and coming off the hinges and there was a big gap in it and the frame. The room had a mildew/moldy smell, nothing a can of microban lavender spray, febreeze and a candle couldnt fix. no wifi, very spartan... I know Texas is in a huge drought especially the hill country so im gonna let the grounds slide on that one, but the river access was highly lacking compared to the pics.
Stayed 2 nights in Sep 2023
Response from Gruene Outpost Team on Sep 22, 2023
This property has been recently purchased and just started renovations. We hope you give us another chance to see the major improvements that are in progress!

4/10 Poor

Rosalva

Liked: Cleanliness
Our stay was ok. I loved that everything was close by, Sight seeing in Gruene is very nostalgic, lunch at Gristmill was delicious, wine tasting , a blast! Our lodging was just ok, nothing negative but also nothing to brag about.
Stayed 2 nights in Sep 2023
Response from Gruene Outpost Team on Sep 12, 2023
Thank you for the feedback on your stay. We have just begun renovations to improve the property! We hope you will give us another chance in the future!

8/10 Good

Christi

Stayed 2 nights in Sep 2023
Response from Gruene Outpost Team on Sep 6, 2023
We hope to see you again soon! Thank you for your feedback.

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Gruene Outpost Team on Sep 1, 2023
So happy to hear you enjoyed your stay! We hope to see you again soon!

8/10 Good

TERRI

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Gruene Outpost Team on Aug 13, 2023
Thank you for taking the time to leave feedback on your stay with us. We hope you will stay with us again soon!

8/10 Good

roxana

Nice quite place
Stayed 2 nights in Aug 2023
Response from Gruene Outpost Team on Aug 11, 2023
We are glad to hear you enjoyed your stay! We hope to see you again soon on your next visit.

8/10 Good

Robbin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Wasp
Great little place that was really clean and nice with so much outside, including river front. But, there was a Yellow Jacket nest right outside our door. We told management and they sent someone that knocked it half down. Well, all that did was piss them off. I knocked down the rest of it and had to fight off 6 to 8 of them as I backed down the balcony. Then i noticed them back trying to build another one, and another nest at the other end of the balcony. I told management again and they did nothing.
Stayed 3 nights in Aug 2023
Response from Gruene Outpost Team on Aug 10, 2023
We are glad you enjoyed the room and your time at the property. We are sorry to hear that the issue wasn't taken care of timely. We hope you will give us another chance in the future to show that is not the standard!