6/10 一般
Paul
商务旅客
2025 年 12 月 11 日
满意：服务设施，员工和服务
不满意：住宿条件和设施
I received a message that the hotel was under renovation about a week prior to my arrival date, and I could not change my reservation to another facility because it was locked in. The carpet in the hallways was torn and wrinkled. My room was heavily worn and needed to be renovated. This was my first trip to Indianapolis and asked to check in personnel if I could have a room higher up. They put me on the lowest floor overlooking a roof in a parking garage. Esso had delicious food, but the hostess was going to see us in a table in the middle of the floor when there were a number of tables along the windows with nicer booths. When I asked her if we could sit in one of the boots, as it was a private business meeting, she left us standing there for a while. I guess she had to get approval from someone. My favorite was being woken up at around 8 o’clock in the morning by construction sounds. That’s ridiculous when you are traveling and have had about three hours of sleep.
Paul
2025 年 12 月入住 2 晚
