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Reviews of The Colony Club Inn & Suites

2.5 out of 5
The Colony Club Inn & Suites
St. Albans Drive off West Bay Street, Nassau

Reviews

7.4

Good

Rating 10 - Excellent. 194 out of 633 reviews" "
Rating 8 - Good. 213 out of 633 reviews" "
Rating 6 - Okay. 103 out of 633 reviews" "
Rating 4 - Poor. 60 out of 633 reviews" "
Rating 2 - Terrible. 63 out of 633 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Shacoy

Front desk lady was rude
Stayed 1 night in May 2024

8/10 Good

Tzaddi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
I like that each unit has a stove and a refrigerator. There's also 24hr security personnel on premises, they just need to be more alert.
Stayed 4 nights in May 2024

6/10 Okay

Kazim

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Bathroom was small and shower head was not ideal.
Stayed 1 night in May 2024

6/10 Okay

Jamie, Richmond Hill

Traveled with group
Liked: Cleanliness, staff & service
The place was clean. The water pot didn't have a place to plug in. There was low water pressure in the shower. The water wasn't hot in the shower.
Stayed 1 night in May 2024
Response from Adara C. on May 14, 2024
Hello Jamie,Thank you for the review. We apologize for the inconveniences during your stay. However, we are glad to hear that you room was clean during your stay. Thank you for staying with us at the Colony Club Inn & Suites!

10/10 Excellent

Ronald

Liked: Property conditions & facilities
All good, just didnt like the Bahamas that much
Stayed 6 nights in May 2024
Response from Adara C. on May 14, 2024
Hello Ronald,Thank you for the review! We are sorry to hear that you didn't enjoy the Bahamian experience. We hope another visit would change your mind.Thank you for staying with us at the Colony Club Inn & Suites!

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Adara C. on May 8, 2024
Thank you for the wonderful review!

8/10 Good

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very courteous
Stayed 1 night in Apr 2024
Response from S.R. on May 1, 2024
Thank you for booking your stay with us. We're so pleased you've found the hospitality of our staff welcoming. It was a pleasure having you.

10/10 Excellent

Courtney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful, affordable
Stayed 1 night in Apr 2024
Response from S.R. on May 1, 2024
Hi there, Courtney, we're so pleased to hear that you enjoyed your stay with us. It was a pleasure having you.

6/10 Okay

Antonio

Liked: Cleanliness
Great place to stay , very close to the fish fry and down town areas , but the one issue was wifi , no wifi , unable to call food delivery, or anything online.... Breakfast wasnt complimentary- was told i had to pay extra 8 dollars for coupon
Stayed 3 nights in Apr 2024
Response from S.R. on May 1, 2024
Thank you for booking your stay with us. I'd like to apologize for the inconveniences you experienced. During the time of your stay The Hotel was experiencing issues on the part of our internet service provider. However, our front desk agents would have been pleased to assist in making in and all your arrangements. As for the buffet breakfast, it is no longer a complimentary breakfast and is stated so on the website. However, I do apologize for there being a misunderstanding on the subject.

6/10 Okay

Jamelia

Some of the staff was very helpful. Others not so helpful…
Stayed 5 nights in Apr 2024
Response from Adara C. on May 1, 2024
Thank you for the review! We are pleased to hear that our staff was helpful during your stay. We will forward this review to our department heads to ensure that all of our staff is helpful to our guests.

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Adara C. on May 1, 2024
Thank you for the review!

4/10 Poor

Sandra

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Further from the beach than asvertised (about a 20-30 minute walk). Prepare to travel by taxis, which can be expensive.
Stayed 4 nights in Apr 2024
Response from Adara C. on May 1, 2024
Hello Sandra,Thank you for the review. We apologize for the time it took you to arrive to the beach. We would suggest renting a car on your next visit as the island will be easier accessible.

8/10 Good

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower was clogged everytime we used it. The rest of the stay was very nice and the staff was also super inviting. I do recommended staying here since it’s also close to Junkanoo beach
Stayed 4 nights in Apr 2024
Response from Adara C. on Apr 11, 2024
Hello Ryan,Thank you for the review! We apologize for the shower inconvenience during your stay. However, we are glad to hear that our staff was pleasant during your stay.Thank you for staying with us at the Colony Club Inn & Suites!

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from S.R. on Feb 23, 2024
Hello Sarah, thank you for your AWESOME rating! We're so pleased you've enjoyed your stay with us. It was pleasure hosting you.

10/10 Excellent

Jacqueline, Littleton

Stayed 1 night in Feb 2024
Response from S.R. on Mar 27, 2024
Thank you for the wonderful review! We're so glad you've enjoyed your stay with us. It was a real pleasure having you.

8/10 Good

ARTHUR

Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2024
Response from Adara C. on Feb 16, 2024
Hello Arthur,Thank you for your review. We are glad you enjoyed your stay with us and hope you both got home safely!

4/10 Poor

Michael

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I liked the staff but the beds were severely uncomfortable
Stayed 4 nights in Jan 2024
Response from Adara C. on Feb 5, 2024
Dear Michael,Thank you for the review. We apologize that the beds were uncomfortable and we will take this feedback into account. However, we are glad to hear that our staff was pleasant during your stay. Thank you for staying with us at the Colony Club Inn & Suites!

10/10 Excellent

Joserine

Traveled with family
Liked: Cleanliness, amenities
Stayed 7 nights in Jan 2024
Response from S.R. on Jan 25, 2024
Wow, Thank you for the awesome rating. We're so delighted you've enjoyed with us!

10/10 Excellent

Kenna

Stayed 1 night in Dec 2023
Response from S.R. on Jan 25, 2024
Hello Kenna, we're delighted you've enjoyed your stay with us. It was a pleasure hosting you.

6/10 Okay

Julianne

Traveled with family
Liked: Staff & service
The room was adequate and met our needs. However the walls are pretty thin and there was a TV on all night in the room next door which made it difficult to sleep. Breakfast was good and had a lot of choices.
Stayed 1 night in Jan 2024
Response from S.R. on Jan 25, 2024
Hi Julianne, I am pleased you've enjoyed our Buffet Breakfast ,however, I do apologize for the inconvenience caused by a guest in the near-by room. I wish you would have alerted our front desk staff, as they would have spoken to that guest in regards or have you moved to another room. I understand the need for a comfortable nights rest, especially after travelling.

6/10 Okay

TJ

Traveled with group
Liked: Cleanliness, staff & service
Facility is pretty old and definitely needs renovations to be done. We reserved two double bed rooms and only got one. Pool was not clean on the last 2 days we stayed. Saw them renovating a room and carried 2 mattresses to it that were less than desirable. Lot of trip hazards walking around. Wifi was non-existent unless you went to the pool area. TV's were a problem. Some staff was nice and others were curt and short with any help needed. There was a lot of beautiful floral areas surrounding the place. It did feel relatively safe. Pictures on website are somewhat deceiving.
Stayed 4 nights in Dec 2023
Response from S.R. on Jan 25, 2024
Hello TJ, thank you for sharing your experience with us and fellow travelers alike. I have taken into account, the matters forwarded and ask that you please accept my apology on behalf of the Hotel. What you've stated, arises many concerns. I will be sure to relay these matters to higher management for further investigation for resolution.

2/10 Terrible

Robyn

Stayed 1 night in Jan 2024
Response from S.R. on Jan 25, 2024
Hello Robyn, we thank you for rating your recent stay with us. I do apologize for the inconveniences you experienced that caused such a low rating. If you'd allow, I'd like to hear more on your experience by contacting The Hotel. Please note, at this time Expedia does not allow contact information to be shared in the reviews).

8/10 Good

Bob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff very helpful. Room clean & comfortable
Stayed 1 night in Dec 2023
Response from S.R. on Jan 2, 2024
Thank you for staying with us! I am pleased to hear you've you enjoyed both your room accommodations and the hospitality from our team. It is our aim to offer you the best in service and I am glad we hit the mark. It was a pleasure to have you.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay love colony inn staff are incredible
Stayed 9 nights in Dec 2023
Response from S.R. on Jan 2, 2024
WOW!, Thank you for the awesome rating of your recent stay with us. We are elated to hear our team members should you true Bahamian hospitality. It was a pleasure to have.

8/10 Good

David, Los Alamos

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Could use some attention to the building/facility as there are several items that need repair or improvement. Example was the door to our room would not seal and you could see outside through the crack. For the money your place is a great value. Breakfast was a little underwhelming, but it was enough to keep us going until lunch.
Stayed 1 night in Dec 2023
Response from Adara C. on Jan 2, 2024
Dear David,Thank you for your review. We will take your review into consideration for future building amends. Thank you for staying with us here at the Colony Club Inn & Suites!Happy New Year!

6/10 Okay

Carlos

Stayed 4 nights in Dec 2023
Response from Adara C. on Feb 5, 2024
Thank you for your review and for staying with us here at the Colony Club Inn & Suites!

8/10 Good

DEBARSHI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in a quiet place and easy to go downtown and beaches...night time one needs to be bit careful specially while walking downtown...else very nice...good food, lots of drinks...shopping places...overall a nice experience...oh one thing...carry cash as lot of the taxi drivers and eating places like shacks take only cash. Also, Amec CC doesn't work in most places...onlg visa, mastercard
Stayed 4 nights in Dec 2023
Response from Adara C. on Dec 28, 2023
Hello Debarshi,Thank you for your lovely review. We are glad to hear that you enjoyed your stay with us here at the Colony Club Inn & Suites!

10/10 Excellent

Victor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't have a cattle they gave us one. No hangers - requested and they gave us. It was noisy in the room they gave us another one with an upgrade. These people work hard. Overall we enjoyed our stay. It was pity to leave the Colony club. Thank you for having made our stay an awesome experience!
Stayed 8 nights in Dec 2023
Response from S.R. on Dec 26, 2023
Hello Victor, I am so pleased you've enjoyed your stay with us and the hospitality from our team members. It's our aim to offer our guests the best in service and I am delighted to know we've hit the mark. It was a pleasure serving you and we'd love to have come again!

10/10 Excellent

vinay

Liked: Staff & service, amenities
Stayed 8 nights in Nov 2023
Response from S.R. on Dec 26, 2023
Wow,thank you for the awesome rating of your recent stay with us. I am glad our team made your stay comfortable. It was a pleasure to you.

8/10 Good

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 4 nights in Nov 2023
Response from S.R. on Dec 26, 2023
Thank you for staying with us. It was a pleasure to have you.

10/10 Excellent

Madeline

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we stayed at had a mini-kitchen with a hot plate, a microwave and an electric kettle!, which was an unexpected and pleasant surprise! We were able to reheat meals and have tea. The rooms are small, but surprisingly well-appointed, and the entire area was very clean and welcoming. The hotel is within walking distance of a pretty nice beach and a bunch of restaurants. Great budget option for a Bahamian vacation!
Stayed 1 night in Nov 2023
Response from S.R. on Dec 26, 2023
Hello Madeline, thank you for booking your stay with us. I am sooo happy to hear you've enjoyed your accommodations. It is our aim to leave our guest satisfied and happy to hear we exceeded your expectations.

10/10 Excellent

mercedes

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
No me gustó que no avía comida
Stayed 2 nights in Nov 2023
Response from S.R. on Dec 26, 2023
Thank you for booking your stay with us. It was a pleasure to serve you.

10/10 Excellent

Angi

Liked: Cleanliness
I Love it , it’s Quite, private and the staff is very Helpful.
Stayed 4 nights in Nov 2023
Response from S.R. on Nov 25, 2023
Hello angi,Thank you for booking your stay with us. It's always guests such as yourself that make our day a little brighter and thank you for such positive comments. It was a real pleasure having you.

8/10 Good

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very individual with nice staff.
Stayed 1 night in Nov 2023
Response from S.R. on Nov 23, 2023
Hello Angela, Thank you for booking your stay with us. We're pleased to hear you liked both your accommodation and the hospitality from our staff. It was a pleasure having you.

8/10 Good

Thomas

Traveled with family
Liked: Staff & service, property conditions & facilities
Clean room friendly staff
Stayed 6 nights in Nov 2023
Response from S.R. on Nov 22, 2023
Thank you for booking your stay with us. We are so pleased you've enjoyed both your room accommodations and the hospitality from our staff. It was a pleasure to have you!

10/10 Excellent

elza

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is professional, welcoming and warm and extend every effort to accomodate guests.
Stayed 1 night in Nov 2023
Response from S.R. on Nov 22, 2023
Thank you for booking your stay with us. We are so delighted to hear you've enjoyed great hospitality from our staff and I will share your comments with them. It was a pleasure to have you.

6/10 Okay

Elimay

Liked: Staff & service
The staff was helpful and accommodating. The comfort level of the room can be greatly improved. The reception area could use a more inviting outlook. The staff could be better trained to inform prospective guests of transportation options regarding pick up from the airport, rather than telling the guests we don’t have pick up from the airport. Overall, my stay was a pleasant one.
Stayed 5 nights in Oct 2023
Response from S.R. on Nov 6, 2023
Hello Elimay,we greatly appreciate your feedback. We are pleased to hear you've enjoyed the hospitality of our staff. We have begun some upgrades to our reception lobby, adding some greenery, local 3D art work and pictures.We hope to complete the same for our studio rooms for early 2024.It concerns me, however, that a member of staff told you that we dont offer a shuttle service, as this is not the case. We advertise this service on the channel manager site and in the welcome message you receive at the time of your booking, outlinining the details of the airport shuttle service and how to book.

6/10 Okay

Marva

Liked: Cleanliness
It was comfortable
Stayed 1 night in Oct 2023
Response from S.R. on Nov 2, 2023
Hello Marva, we appreciate your feed back. It was a pleasure serving you.

10/10 Excellent

Keneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, breathtaking ambience and clean.
Stayed 1 night in Oct 2023
Response from S.R. on Oct 26, 2023
Hello Kenneth, thank you for the awesome rating. Its guest like you that make our work even more pleasurable. Thanks for staying with us.

4/10 Poor

Sylvester

Stayed 5 nights in Sep 2023
Response from S.R. on Nov 22, 2023
Thank you booking your stay with us, It was a pleasure to have you!

4/10 Poor

BHASKAR

Liked: Cleanliness
Disliked: Staff & service, room comfort
Please don't stay here
Hotel is located about a mile away from anything. The nearest eateries are in Arawak Cay. Didn't feel safe at night while coming down the road after dinner. No one walks on the road. The room was spacious, with good beds and bright lighting, but the good things ends there. The room service is horrible. Out of my 4-day stay here, a day passed when no one came to clean up the room. The other two days, I had to remind them several times to clean the room. The tea, Coffee bags, sugar, complimentary water bottles were not given and you need to ask for it several times at the reception and woe betides you if you return after sunset, when no one is present. You won't have anything. There isn't a single space for keeping your suitcases, no wardrobe to hang your clothes. Forget Wifi here. Goes off every 5 minutes and you need to relog and the bandwidth is in Kbs. You wouldn't use the soap bar provided for cleaning your shoes, it's of such a bad quality. No hot water in bathroom. The shower-head sprinkles in drops. The only saving grace is the Good Breakfast. Had a very bad time there. Spoiled our vacation
The Room.
Stayed 4 nights in Oct 2023
Response from S.R. on Oct 28, 2023
Dear Mr. Bhaskar, we really appreciate your sharing your experience with us. Firstly , I'd like to apologize for for the inconvenience caused to you, as it is our aim to offer the best in service and it is evident that we dropped the ball with you. Please note that we will investigate the matter and address the appropriate team memebers. We will also using your comments as key points for our incoming meeting. May I ask, that on your next trip, that you would give us an opportunity to redeem ourselves?.Once again we humbly apologize to you and your guest.

10/10 Excellent

Jerry

Liked: Staff & service, amenities, property conditions & facilities
I like the area, extremely clean and quiet
Stayed 1 night in Oct 2023
Response from S.R. on Oct 25, 2023
Hello Jerry , thank you for the awesome rating.We're so delighted you've enjoyed your stay with us.

8/10 Good

William

Stayed 1 night in Oct 2023
Response from S.R. on Oct 25, 2023
Hello William, thank you for taking the time to rate your stay us. It was a pleasure having you.

10/10 Excellent

Nanette

Stayed 1 night in Oct 2023
Response from S.R. on Nov 9, 2023
Hello Nanette, thank you for the awesome rating. We are so pleased you've enjoy both your accommodations and the hospitality from our team. It was a pleasure having you.

6/10 Okay

Lavado

Hotel ok
Stayed 3 nights in Oct 2023
Response from S.R. on Oct 25, 2023
Hello Lavado, thank you for taking the time to rate your experience. It was a pleasure to have you.

8/10 Good

Yudelca

Stayed 2 nights in Oct 2023
Response from S.R. on Oct 25, 2023
Hello Yudelca, thank you for taking the time to rate your experience. It was a pleasure having you.

8/10 Good

Joan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the feeling of safety as the taxi pulled up and there was a large carved wooden gate which opened for you to gain entry. I loved the room and ability to accommodate me for my early morning departure. I would stay there again.
Stayed 1 night in Oct 2023
Response from S.R. on Oct 19, 2023
Hello Joan, we appreciate your feedback.We are so pleased you've enjoyed your accomodations. It was a real pleasure to have, thanks for staying with us!

2/10 Terrible

Sharon

Traveled with family
Disliked: Amenities, property conditions & facilities
I didn't like that I had water in my bathroom for over 3 days all over the floor. I kept telling the maintenance and the staff abut this someone came looked at it told me it was fixed. come back in at night look down and see something shining on the floor and watering is dripping again all over bathroom and into the outer room. I slipped on the water so needless to say come until a day later so I did not enjoy that. Air conditioner went off guy didn't come until next day. I do think I should be reimbursed for some part of my bill because I had to take a shower in my brothers room for fear of slipping on water again. I will be reaching out to the cooperate office in reference to these matters, because it doesn't make sense to take people;s money and then nothing is working properly. When I write my review it will not be favorable unless some portion of my money is returned.
Stayed 4 nights in Oct 2023
Response from S.R. on Oct 31, 2023
Hello Sharon, we appreciate your feedback. Firstly, I would like to apologize for your dissatisfaction in our service offered to you. Our guest experience is extremely important to us and it’s clear we did not live up to our standard in this regard.I most certainly will use your comments as key points in our next meeting.Please look forward to an email from The Hotel real soon.

8/10 Good

Connie, Winter Park

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from S.R. on Oct 18, 2023
Hello Connie,Thank you for taking the time to rate your experience with us. It was a pleasure to have you!

6/10 Okay

Miriam Zulay

Disliked: Property conditions & facilities
El personal muy. atento en resolver situaciones
Stayed 11 nights in Sep 2023
Response from S.R. on Oct 16, 2023
Hello Miriam, thank you for sharing experience with us. It is always our aim to leave a satisfied guests and I am haapy to hear our team was able to correct any inconvenience caused and I will share your comments with the team.