Exterior

Reviews of Margaritaville Beach Resort - Nassau

4 out of 5
Margaritaville Beach Resort - Nassau
2 Bay Street, Nassau, New Providence

Reviews

8.2

Very Good

Rating 10 - Excellent. 661 out of 1255 reviews" "
Rating 8 - Good. 267 out of 1255 reviews" "
Rating 6 - Okay. 156 out of 1255 reviews" "
Rating 4 - Poor. 95 out of 1255 reviews" "
Rating 2 - Terrible. 76 out of 1255 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Jean

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, but too many fees.
Stayed 4 nights in May 2024

8/10 Good

nathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the ceiling fan in room was noisy
Stayed 4 nights in May 2024

10/10 Excellent

Mayer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

8/10 Good

Gregory, Goodyear

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an ocean view room and basically all rooms have ocean views and the difference was we had a queen size bed versus other types of beds. Basically the front desk was helpful and then someday's not so helpful like just not caring about something. Depending on the staff. The team at the front doors were great.They were on top of it and very helpful for directions and getting taxi's. PS, taxi's are not cheap and no Uber. Housekeeping was basically hit-and-miss.There were days when they were short towels.There were days when we had to ask to get stuff done and it gets to the point where, 'can we survive a day or 2 without getting anything from housekeeping' and we would just ignore the fact that they didn't stop.We were supposed to get 2 free bottles of water a day and had to ask constantly for water. What's funny about it is the resort was pretty empty as Spring break was over, crowds were down and it's amazing that they cannot plan on having enough towels and water for the day.That is up to the housekeeping management to figure that out and it was very poor. The adult pool area was nice.The hot tub was really hot for the first half of an aday trip. Where I think you'd be well done or at least have a hard boiled egg cooking it. So I didn't really go into it.Then the steps going down into the pool had algae in the corners of the steps. So you can tell they really were not careful about brushing it down. I have a pool/hot tub in AZ so I expect to have a clean pool.
Stayed 8 nights in May 2024

6/10 Okay

Patrick, Loveland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Shameka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The View was like no other…
Stayed 3 nights in May 2024

6/10 Okay

Cheryl

Traveled with family
I know that I had to pay $200.00 more when I got there but what I did not like they charge another $200.00 per night and put it on my credit card, yes what I did not use they would credit it back to my card.( haven’t checked that yet). If I had know about these hidden cost I would have gone to another hotel.
Stayed 3 nights in May 2024

10/10 Excellent

kathryn

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Loved all of the amenities this place has to offer. Really good cocktails but the food overall was sub par. It was so nice looking out from our room balcony seeing the cruise ships come in every day. Only complaint I have is our coffee maker never worked and even when asking for help from staff it never worked. Also our margaritaville perks never worked after we signed up when we checked in, which was a bit frustrating. Overall I would stay again for the amenities and location being on the water.
Stayed 3 nights in May 2024

10/10 Excellent

Doug Vander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing, a true paradise!!
Stayed 4 nights in May 2024

2/10 Terrible

William

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We only stayed one night and it's clear this hotel offers very little. It's a hotel, not a resort. If you stay more than one night, the family would quickly get bored.
Stayed 1 night in May 2024

10/10 Excellent

Angelica De La

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only bad thing is that they cater to visitors from cruise ships and not to guest who are staying onsite. All restaurants closed early..
Stayed 3 nights in May 2024
Response from General Manager on May 21, 2024
Thank you for staying with us at Margaritaville Beach Resort Nassau. We strive to accommodate every guest to the best of our abilities and we are disappointed to learn you did not feel this way. We will be sure to review your feedback internally, as we want all guests leaving fulfilled. Zachary FrangosManaging Director

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Roberto

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in May 2024
Response from General Manager on May 20, 2024
Dear Roberto,Thank you for choosing Margaritaville Beach Resort Nassau and leaving your outstanding review! We're glad our location was ideal for your trip, and we look forward to seeing you again soon.Zachary FrangosManaging Director

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the resort was great! Resort was clean, private beach was beautiful and staff were incredibly friendly and helpful. Will come again!
Stayed 4 nights in May 2024
Response from General Manager on May 17, 2024
Thank you for sharing your thoughts with us, Jessica.We're glad our clean, welcoming accommodations and private beach impressed you. Please come see us again soon at Margaritaville Beach Resort Nassau.Zachary FrangosManaging Director

6/10 Okay

Sherri

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The property itself was nice, the amenities & beach were great. However, if I was to do this trip all over again I would definitely not stay here. The food is outrageous and small portions, and being downtown by the cruise ports everything closes by 5:00. So basically the restaurants you might be able to enjoy that are close by all close early. One of the days that we were planning on doing Senor Frogs, they decided they wanted to close by 3:00. I heard several other guests complain of this same issue. There is what's called a fish fry 20 min. walk, but basically they are small food vendors that you can order food from and eat but not great at all. Staff was generally helpful and polite. We only had one incident at the wave rider, he was pretty rude to my kids and can tell he doesn't enjoy his job.
Stayed 3 nights in May 2024
Response from General Manager on May 17, 2024
Dear Sherri,Thank you for taking the time to write about your stay. While we're pleased you enjoyed our property and appreciated our amenities, we sincerely apologize for any inconvenience during your visit. Your feedback will be shared with the team for improvement purposes. It is our hope that you will allow us another opportunity to welcome you back and show you a much better experience.Zachary Frangos Managing Director

4/10 Poor

Mia

Liked: Cleanliness
The hotel is so much smaller than expected and smack in the middle of a town. The beach was tiny and it was right next to a public beach which made it hard to relax and feel like you were in your own secluded hotel. Restaurants and places closed early too.
Stayed 2 nights in Mar 2024
Response from General Manager on May 15, 2024
Dear Mia,Thank you for taking the time to share your thoughts with us. We are disheartened that we were unable to meet all of your expectations. Your feedback is important to us and we will be sure to discuss it with our team for improvement purposes. Please allow us another opportunity to show you a much better experience that we are known for providing.

10/10 Excellent

Arron

Traveled with partner
Perfect for family and friend stay. Nice and clean rooms and the staff were very nice and attentive
Stayed 4 nights in May 2024
Response from General Manager on May 15, 2024
Dear Arron,We are thrilled to hear our clean rooms and friendly, attentive staff made your stay with family and friends perfect! Creating a welcoming environment for groups is important to us, and your feedback lets us know we achieved that. Thank you for choosing Margaritaville Beach Resort Nassau, and we look forward to welcoming you all back again soon!Zachary FrangosManaging Director

8/10 Good

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Requested non-connecting room which was not honoured therefore experienced noise from guests in connected room
Stayed 5 nights in May 2024
Response from General Manager on May 13, 2024
Dear Lori,Thank you for choosing to stay at Margaritaville Beach Resort Nassau! We do our best to honor requests for specific room types and we are sorry we were unable to accommodate your request at the time. Please know we're here to address guest disturbances when notified. However, based on your positive rating, it sounds like your stay was otherwise pleasant. We appreciate your input and hope you'll return.Zachary FrangosManaging Director

8/10 Good

Stephanie

Liked: Cleanliness
Stayed 4 nights in Apr 2024

10/10 Excellent

Taharji, ft lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Iva, Alexandria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Watching the cruse boats up close was fun. The view was spectacular.
Stayed 3 nights in May 2024
Response from General Manager on May 13, 2024
Dear Iva,Thank you for choosing Margaritaville Beach Resort Nassau and for sharing your lovely five-star review. We agree that watching the cruise ships go by never gets old. It's wonderful to know you enjoyed your stay with us, and we look forward to welcoming you back again soon.Zachary FrangosManaging Director

8/10 Good

Andrew

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Kids loved the water park
Stayed 6 nights in May 2024
Response from General Manager on May 13, 2024
Thank you for choosing Margaritaville Beach Resort Nassau and for sharing your thoughts! It's wonderful to know you enjoyed your experience and that your kids had a blast splashing at our waterpark. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Zachary FrangosManaging Director

10/10 Excellent

Herbert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is always awesome. We’ve stayed at Margaritaville 2x and both times we were satisfied with the overall service.
Stayed 2 nights in May 2024
Response from General Manager on May 10, 2024
Dear Herbert,Thank you for choosing Margaritaville Beach Resort Nassau and taking the time to leave your feedback! We are delighted you had another wonderful experience. Our team works hard to ensure our guests leave with nothing but fond memories of their visit, so they will be delighted to know you were impressed. We look forward to welcoming you back for many more memorable getaways.Zachary FrangosManaging Director

10/10 Excellent

ALEXANDER

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in May 2024
Response from General Manager on May 8, 2024
Thank you for choosing Margaritaville Beach Resort Nassau and for sharing your thoughts! It's wonderful to know you thoroughly enjoyed your recent experience, and we appreciate you giving us a perfect rating. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Zachary FrangosManaging Director

2/10 Terrible

Keith

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Front desk staff and management need to be trained or retrained in customer service and interaction this place is loud day and night.
Stayed 4 nights in May 2024
Response from General Manager on May 8, 2024
Thank you for choosing our resort and sharing your feedback. We're concerned to hear about your experience with our team members and the noise levels during your stay. We take your comments seriously and will address these issues to improve our guest service and overall environment. We hope to have the opportunity to offer you a better experience in the future.Zachary FrangosManaging Director

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and quality of Magaritaville was second to none. First class operation in every aspect
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Dear John,Thank you for choosing our resort and taking the time to leave us your feedback! We are so happy to know that our friendly team members, wonderful accommodations, and more all added up to an amazing experience. It would be a pleasure to host you again soon, so hurry back. Zachary FrangosManaging Director

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities
The bathroom door won’t open properly for the first three days and cold faucet continued to drip
Stayed 7 nights in Apr 2024
Response from General Manager on May 7, 2024
Thank you for choosing our resort and taking the time to share your experience. We're sorry to hear about the issues you experienced with the bathroom door and the cold faucet during your stay. Your comfort and satisfaction are our top priorities, and it's good to hear that the issue could be solved. Please accept our sincerest apologies for any inconvenience caused. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Zachary FrangosManaging Director

10/10 Excellent

Christina Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

8/10 Good

lynn, Elk Grove Village

Traveled with partner
Every room had a water view
Stayed 5 nights in Apr 2024
Response from General Manager on May 7, 2024
Dear Lynn,Thank you for choosing Margaritaville Beach Resort Nassau and taking the time to tell us about your experience. We're delighted to hear that you enjoyed the water views from our rooms. We look forward to welcoming you back soon for another scenic and relaxing visit!Zachary FrangosManaging Director

8/10 Good

Gisele Louise

Traveled with family and small children
We stayed at One Particular Harbour late April 2024. The hotel and facilities were great! There was an employee named Mark who worked the lobby. He was so fantastic, kind, welcoming. No matter if it was the the first time or the 10th time he saw us he was so happy, friendly and enthusiastic. 10 stars for him! Suggestions: the glass door for the toilet is loud when it closes, putting little rubber or gel pads along the door would help it close quietly. Also it was a surprise to learn at check in that the resort was cashless, i did nit read that anywhere during my research
Stayed 7 nights in Apr 2024
Response from General Manager on May 3, 2024
Thank you for choosing our resort for your trip to the Bahamas! It's wonderful to know you had an enjoyable experience, and we appreciate you mentioning our lovely facilities and the service you received from Mark. Your suggestions will be shared with our internal team for further consideration, as we are always seeking ways to improve. Take care, and we hope you return soon!Zachary FrangosManaging Director

10/10 Excellent

Antonique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Alton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean, the water park is small but nice. Very close walk to the fish fish ( food and bars) tiki hut with great food on the beach and a 8 min walk to the straw market and other restaurants. All the staff was nice and accommodating
Stayed 4 nights in Apr 2024
Response from General Manager on May 3, 2024
Thank you for choosing to stay with us at Margaritaville Beach Resort Nassau, and we appreciate you taking the time to share your input. We are delighted to know that you appreciated our central location, clean atmosphere, friendly staff members, and fun water park. It was a pleasure hosting you, and we hope to see you again soon! Zachary FrangosManaging Director

10/10 Excellent

Althea

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so attentive to all our needs. The rooms were do clean and we had a womderful view of the ocean. Antonio thank you for all your help and to all the staff you really know what customer service is. Thank you all for a wonderful vacation.
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 30, 2024
Dear Althea,Thank you for choosing to stay with us at Margaritaville Beach Resort Nassau. We appreciate you taking the time to share your comments. It is wonderful to know that you enjoyed your visit and appreciated our beautiful and clean accommodations and helpful staff members. It was truly a pleasure hosting you, and we hope to see you again soon! Zachary FrangosManaging Director

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water park and beach are very good. Limited options for dining in the hotel and outside. Despite the limited options, the few mediocre local restaurants charge top $$$$
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 29, 2024
Dear Edward,Thank you for staying with us and for taking the time to share your five-star review! We're delighted to hear that you enjoyed our water park and beach. We appreciate your feedback regarding dining options and understand the importance of variety and value. We look forward to welcoming you back and hope to impress you with improved dining options in the future.Zachary FrangosManaging Director

8/10 Good

Colette, Methuen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly staff. More kid friendly activities are needed.
Stayed 5 nights in Apr 2024
Response from General Manager on May 1, 2024
Dear Colette,It was a pleasure to welcome you and your family to Margaritaville Beach Resort Nassau during your recent visit. We're happy to hear you appreciated our clean accommodations and the friendly hospitality our team provided. Your feedback regarding including more child-friendly activities is gratefully received and allows us to continually review guest satisfaction; we will certainly keep your suggestion in mind. Thank you for your comments, and we hope to have the opportunity to welcome you back on another occasion.Zachary FrangosManaging Director

6/10 Okay

Ruth, PROSPECT HEIGHTS

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Manuel

Stayed 2 nights in Apr 2024

8/10 Good

Kayla M

Liked: Cleanliness
Stayed 5 nights in Apr 2024

10/10 Excellent

Christopher Harrison

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great place!!!
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 30, 2024
Dear Christopher,Thank you for choosing Margaritaville Beach Resort Nassau and for taking the time to provide your five-star review! We are thrilled you enjoyed your time and look forward to welcoming you back again soon.Zachary FrangosManaging Director

8/10 Good

Jordan

Stayed 2 nights in Apr 2024

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were able to get a room upon arrival and prior to check in. That was wonderful. The room was lovely. The entire hotel smelled wonderful and clean. The property had fantastic amenities and was close the the straw market and shopping and historical buildings
Stayed 1 night in Apr 2024
Response from General Manager on Apr 29, 2024
Thank you for taking the time to share your experience with us, Deborah! We're glad were able to accommodate your early arrival and that you appreciated our clean, fresh property. If your adventures bring you back to the area, please come see us again at Margaritaville Beach Resort Nassau.Zachary FrangosManaging Director

8/10 Good

Starlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Marcia

Stayed 4 nights in Apr 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024

4/10 Poor

Aimee, Killeen

Traveled with group, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Customer service was 2 out of 10. Very over priced not much to do. Hidden fees and additional costs on account when paying with debit/credit and cannot use cash.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Thank you for choosing our resort and taking the time to provide your review. It is disheartening to hear that your stay did not meet your expectations. Our team will review this to ensure we are providing the best service to our guests and being as transparent as possible with our fees. We hope you will consider staying with us again to see how we have improved.Zachary FrangosManaging Director

10/10 Excellent

Rabiah

Liked: Cleanliness, staff & service, property conditions & facilities
Good food, great staff and wonderful service.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Thank you for choosing Margaritaville Beach Resort Nassau and for sharing your thoughts! Our team will be thrilled to know that they played a pivotal role in your experience with us, and we're delighted you enjoyed our tasty offerings. It was truly a pleasure having you here, and we hope you return soon!Zachary FrangosManaging Director

10/10 Excellent

Kenneth

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent beaches for swimming & first rate location.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Kenneth, Thank you for taking the time to leave your glowing review and highlighting our convenient location and gorgeous beaches. It was an honor to host you at Margaritaville Beach Resort Nassau, and we look forward to your next visit!Zachary FrangosManaging Director