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Reviews of Holiday Inn Express & Suites Nassau, an IHG Hotel

3 out of 5
Holiday Inn Express & Suites Nassau, an IHG Hotel
West Bay Street At Nassau Street, Nassau

Reviews

7.0

Good

Rating 10 - Excellent. 193 out of 682 reviews" "
Rating 8 - Good. 192 out of 682 reviews" "
Rating 6 - Okay. 130 out of 682 reviews" "
Rating 4 - Poor. 86 out of 682 reviews" "
Rating 2 - Terrible. 81 out of 682 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Daniel, Philadelphia

Hotel was in a great location you are within walking distance of the cruise ship port and the public beach is across the street after dark the locals look very shady so just be aware of your surroundings at all time in the day time it feels safe to venture out on the main streets only tho the small side street's looks shady and dangerous also the cabs make there price's up so pre pay for service to and from the hotel's and airport
Stayed 4 nights in Mar 2024

10/10 Excellent

Derinika

Stayed 3 nights in Mar 2024

6/10 Okay

Kanusha

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff at this hotel were extremely helpful and professional. The floors in the room were so dirty that my socks turned grey. Had to wear our crocs in the room the entire stay. Went down at 8:05am for break and there was nothing left. The loud music from across the street on the beach, car basses and motorcycle mufflers from the road was extremely loud and obnoxious. Loud noises all the way until after midnight made it hard to sleep. And on a Sunday ?! That’s wild. For the price it’s not worth it. We wouldn’t stay here again.
Stayed 2 nights in May 2024

8/10 Good

joel

Liked: Cleanliness, staff & service, property conditions & facilities
the front desk was professional and well presented. Thanks for the short time there and well managed experience.
Stayed 1 night in May 2024
Response from Front Desk Team on May 13, 2024
Dear Joel,We are delighted that you enjoyed your time here with our team. We look forward to your return in the near future

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service
The property is in a good location but the entry area has limited parking and the alley appear unsafe but it is safe. Just the appearance.
Stayed 4 nights in Mar 2024
Response from Front Desk Team on May 13, 2024
Dear William,Thank you for your feedback regarding our hotel. We appreciate you taking the time out to tell us about your experience here at our hotel. We will review with the team to look at different options for this issue to be rectified.Once again thank you for taking the time to provide feedback

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good downtown central location basically on the beach.. must stop by bikini bar for crack conch..
Stayed 1 night in Apr 2024
Response from Front Desk Team on May 14, 2024
Hi Michael, Thank you for your feedback regarding your stay we appreciate you taking the time out to do so. Our team will be thrilled to know that we have made one of our guests stay an enjoyable one.

10/10 Excellent

Deborah

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was noisy until the early morning hours. Our room did not feel or look clean. There was NO hot water for a shower. The pool and all outside seating was closed. The attendant at the beach was inconvenienced to get us beach towels, basically telling us at 3:30 in the afternoon that it was too late to be at the beach and not to bother.
Stayed 1 night in Apr 2024
Response from Hotel Team on May 13, 2024
Dear Deborah,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Express & Suites Nassau.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

Mario

Nice place
Stayed 1 night in Apr 2024
Response from Hotel Team on May 13, 2024
Thank you for staying with us. It was a pleasure and we look forward to serving you in the future.

8/10 Good

Carlos, Navarre

Stayed 2 nights in Apr 2024
Response from Hotel Team on May 13, 2024
Thank you for staying with us.

6/10 Okay

Samantha

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff was great the area was walkable to downtown Nassau and the fish fry but the property needs a serious upgrade. We had no hot water during our stay the tv was on the fritz the whole time and the free breakfast was cold.
Response from Front Desk Team on May 14, 2024
Good day Samantha,Thank you for feedback regarding your stay with us. I would like to start off by apologizing for the inconvenience caused to you during your stay with us. We value each and every one of our guests. We are committed to delivering exceptional service. With that being said learning from our shortcomings helps us to encourage our team to be better.Once again thank you for your feedback

6/10 Okay

Yesenia

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Property is very outdated. Very limited eating locations. Area is not very convinient. Service was mediocre. However, the beds were surprisingly comfortable. Taxi service to and from airport was rather quick and efficient but expensive. Hotel is definitely OVERPRICED.
Stayed 1 night in Mar 2024
Response from Front Desk Team on May 14, 2024
Dear Yesenia,Thank you for your feedback regarding your stay with us. We are so sorry to hear that we did not meet your expectations. We use all of our feedback to coach our team to improve to give you our value guest the best we have to offer. I really hope you consider us in the near future.

6/10 Okay

Jaime

Stayed 6 nights in Mar 2024

8/10 Good

Amit

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s located in downtown.
Stayed 5 nights in Mar 2024

10/10 Excellent

Yensi

Liked: Cleanliness, amenities
Good place
Stayed 2 nights in Mar 2024

4/10 Poor

ROSSANA, Flushing

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Mar 2024
Response from Front Desk Team on May 14, 2024
Dear RossanaThank you for taking the time to tell us about your experience at Holiday Inn Express & Suites NassauPlease know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact us directly at 1-242-322-1515 or reservations@hiexnassau.bs.

10/10 Excellent

Mariana

Stayed 2 nights in Mar 2024
Response from Hotel Team on May 13, 2024
We are delighted to hear that you had a wonderful stay with us at Holiday Inn Express & Suites Nassau! Thank you for taking the time to share your positive feedback with us. We are glad that we were able to exceed your expectations and provide you with a comfortable and memorable experience.

8/10 Good

Loree, Brookings

Liked: Cleanliness
Stayed 7 nights in Mar 2024

6/10 Okay

Carmela

Traveled with partner
Hotel room was a bit outdated and the walls are very thin. You can hear all the cars and the music from the beach huts at night. It is especially loud on the weekened with people revving up their motorcycles in the middle of the night. Overall you get what you pay for. It is a walkable distance to Nassau and Arawak cay. The restaurants nearby are not that great and very pricey. The free breakfast they offer will save you a lot of money. I wouldn’t stay here again but I do not regret booking it. The staff are great and helpful.
Stayed 4 nights in Mar 2024

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
The location was good for me, near the office and downtown area. It would be nice to have a private beach next to the hotel.
Stayed 7 nights in Mar 2024

10/10 Excellent

MARCO

Liked: Cleanliness, staff & service, property conditions & facilities
position
Stayed 1 night in Mar 2024

8/10 Good

Akshitkumar

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

david

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Very nice people. Kenton the taxi driver was exceptional.
Stayed 4 nights in Feb 2024

6/10 Okay

Kevin

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
It was in a pretty good area along the tourist strip. In walking distance to local food and tourist food. The noise came from the hallway being completely open. Wind, car noises and local people noises flew down the hallway and into our room. My wife woke up constantly throughout the night because of this. Staff were super friendly and resolved all of the small problems the room had when we arrived.
Stayed 3 nights in Feb 2024

10/10 Excellent

Anabelia

Stayed 1 night in Mar 2024
Response from Hotel Team on May 13, 2024
We are delighted to hear that you had a wonderful stay with us at Holiday Inn Express & Suites Nassau! Thank you for taking the time to share your positive feedback with us. We are glad that we were able to exceed your expectations and provide you with a comfortable and memorable experience.

6/10 Okay

Natasha

Liked: Staff & service
Disliked: Cleanliness
The staff were wonderful and the breakfast was amazing, but it's an older hotel and not the cleanest.
Stayed 1 night in Feb 2024

4/10 Poor

zeyla

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

kristin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous staff. They were accommodating and sincere. I’m grateful for their conversation and guidance.
Stayed 2 nights in Feb 2024

10/10 Excellent

Amin

Liked: Cleanliness, staff & service, property conditions & facilities
Above and beyond service
Stayed 2 nights in Feb 2024

6/10 Okay

Michael

Disliked: Staff & service
Stayed 1 night in Feb 2024

8/10 Good

margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great option in the center of things!
Stayed 1 night in Feb 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Service and friendly employees
Stayed 4 nights in Feb 2024

6/10 Okay

Sonja

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Need maintenance
Old hotel, not maintained, Water leaks all over, especially in the Bathroom, furnitures damaged. Holder for Toiletpaper was not fixed. Noisy. A/C need to be replace, really loud.
Stayed 4 nights in Jan 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities
Staff were fantastic. Rooms and common areas were clean. It’s on a busy street so it was loud throughout the night. Excellent breakfast. However, no other food/meal options (other than high priced snacks) throughout the day and evening. My room smelled very strongly of chlorine from the pool.
Stayed 1 night in Jan 2024

6/10 Okay

Neil

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Excellent, friendly, knowledgeable and helpful staff. Unfortunately the room was nosy facing on to a main road and did not have double glazing to help- keep the noise down. Also the air conditioning was defective in that it operated only on automatic with the fan noisily cutting in when the temperature rose and waking me up frequently through the night
Stayed 1 night in Jan 2024

8/10 Good

Sondra

Stayed 3 nights in Jan 2024

10/10 Excellent

Gustavo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Near downtown Nassau.
Stayed 3 nights in Dec 2023

8/10 Good

mona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Rashed

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Holiday Inn Express & Suites Nassau exceeded all expectations, creating an unforgettable stay in the heart of paradise. The friendly and attentive staff made us feel truly welcomed, ensuring every need was met with a genuine smile. The hotel's modern and comfortable accommodations provided a perfect retreat after exploring the stunning attractions of Nassau. Impeccable cleanliness and well-appointed rooms showcased the hotel's commitment to guest satisfaction. The complimentary breakfast featured a variety of delicious options, adding an extra layer of convenience to our stay. The prime location allowed for easy access to beautiful beaches and vibrant local culture. A remarkable experience at Holiday Inn Express & Suites Nassau, leaving us with cherished memories and a desire to return.
Stayed 2 nights in Dec 2023

10/10 Excellent

DAVID

Stayed 2 nights in Dec 2023

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

2/10 Terrible

juan

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Deceiving pictures on your website are showing a whole different property, no restaurant or bar, rundown building poor housekeeping, weak breakfast and no hot water every time you need a shower, good attitude on hotel’s personal but unfortunately some times it is not enough, close to downtown but no decent restaurants in the near surrounding areas. No recommended at any cost
Stayed 5 nights in Dec 2023

2/10 Terrible

James

Stayed 2 nights in Dec 2023

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Liel

Liked: Cleanliness
Stayed 3 nights in Dec 2023

2/10 Terrible

Teorah

Stayed 1 night in Dec 2023

8/10 Good

Raul Ramon

Stayed 1 night in Dec 2023

2/10 Terrible

Mark

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Extremely noisy. Kids on motorbikes joyriding until about 2AM. No hot water. Terrible hotel.
Stayed 1 night in Dec 2023

8/10 Good

Jenneva

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked the location of the hotel, it was within walking distance between the places that I had to go for business. I did not like that there were not many restaurants nearby only one beach huts that served mostly fries foods. I also did not care for the noise from the traffic, too may horns blaring, Finally is was annoyed by th discrepancy in my bill during check out. The front desk staff needs to pay attention.
Stayed 1 night in Dec 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 2 nights in Nov 2023

8/10 Good

anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023