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Reviews of The Hermitage Hotel

5 out of 5
The Hermitage Hotel
231 6th Avenue North, Nashville, TN

Reviews

9.6

Exceptional

Rating 10 - Excellent. 544 out of 632 reviews" "
Rating 8 - Good. 51 out of 632 reviews" "
Rating 6 - Okay. 21 out of 632 reviews" "
Rating 4 - Poor. 11 out of 632 reviews" "
Rating 2 - Terrible. 5 out of 632 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

David Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was excellent and staff very accommodating.
Stayed 4 nights in Apr 2024
Response from Justin Robbins/GM on Apr 20, 2024
Thank you David! We hope to welcome you back again soon.

10/10 Excellent

Staci

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel did not disappoint. The rooms are extremely comfortable with excellent bedding ( including mattress) Staff were all very accommodating Restaurants are top notch The Beaux Art style of the hotel is spectacular and nothing like you see even at a 5 star hotel Nashville is a busy place obviously and The Hermitage is a welcoming haven after a day of sight seeing etc
Stayed 2 nights in Apr 2024
Response from Justin Robbins/GM on Apr 16, 2024
Staci, Thank you for the wonderful feedback! We hope to have you back in Nashville again soon.

10/10 Excellent

Renu, austin

Liked: Cleanliness, staff & service, property conditions & facilities
Luxury
Stayed 3 nights in Apr 2024
Response from Justin Robbins/GM on Apr 16, 2024
Thank you for the wonderful feedback! We hope to have you back in Nashville again soon.

10/10 Excellent

SUSAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a number 1 from the time we pulled up to the time we left for home. The staff was superb and always available. Rooms were very clean and decorated nicely.
Stayed 4 nights in Apr 2024
Response from Justin Robbins/GM on Apr 16, 2024
Susan,Thank you for the wonderful feedback! We hope to have you back in Nashville again soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The Hermitage Hotel exceeded all of our expectations. Besides the beauty and history of the hotel, all of the staff were so nice and helpful. Excellent customer service!
Response from Justin Robbins/GM on Apr 16, 2024
Thank you for the wonderful feedback! We hope to have you back in Nashville again soon.

10/10 Excellent

michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment my husband and I arrived , the staff exceeded expectations. Exceptional customer service! Rooms spotless. Beds very comfortable. Would highly recommend this hotel. Walking distance to Broadway
Response from Justin Robbins/GM on Apr 16, 2024
Michelle,"...exceeded expectations" - Such a wonderful note!Thank you for the wonderful feedback! We hope to have you back in Nashville again soon.

10/10 Excellent

Marine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Justin Robbins/GM on Apr 16, 2024
Thank you for the wonderful feedback! We hope to have you back in Nashville again soon.

10/10 Excellent

Lyn

Stayed 4 nights in Mar 2024
Response from Justin Robbins/GM on Apr 16, 2024
Thank you for the wonderful feedback! We hope to have you back in Nashville again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Justin Robbins/GM on Apr 16, 2024
Thank you for the wonderful feedback! We hope to have you back in Nashville again soon.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay, as always!
Stayed 3 nights in Feb 2024
Response from Justin Robbins/GM on Apr 16, 2024
Thank you for the wonderful feedback! We hope to have you back in Nashville again soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Justin Robbins/GM on Apr 16, 2024
Thank you for the wonderful feedback! We hope to have you back in Nashville again soon.

10/10 Excellent

Stephen, Ponte Vedra Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property that is well maintained. Rooms are large and updated. This is a historical site that is worth the higher cost.
Stayed 2 nights in Mar 2024
Response from Justin Robbins/GM on Apr 16, 2024
Thank you for the wonderful feedback! We hope to have you back in Nashville again soon.

6/10 Okay

adam, Sal Lake City

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Telephone didn't work -needed to be re-wired. Notice said restaurant would be closed for a private event a 10AM and when I got there at 9:20 the hostess said she couldn't seat me due to the event. I told her I would be quick and could be out by 9:50 - still no and she couldn't give me another restaurant in walking distance to have breakfast. I ended up eating at the Shereton.
Stayed 3 nights in Feb 2024
Response from Justin Robbins/GM on Apr 16, 2024
Adam,Our apologies to the various challenges you endured during your recent stay. Know that our leadership team has reviewed these comments in depth and have already made adjustments accordingly. Hope to have you back in Nashville again soon.

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like amazing historical hotels, very nice rooms, wonderful food, and some $200 a glass very rare whiskey, I believe you need to make a reservation soon. If you prefer less, I suggest you don’t bother, for its not that you’re not welcome, it’s because you have yet to appreciate such things in life. I work hard and so at times I enjoy the moment. This place you will remember.
Stayed 1 night in Mar 2024
Response from Justin Robbins/GM on Apr 16, 2024
Thank you for the wonderful feedback! We hope to have you back in Nashville again soon.

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very histrionic and lovely.
Stayed 3 nights in Feb 2024
Response from Justin Robbins/GM on Apr 16, 2024
Thank you for the wonderful feedback! We hope to have you back in Nashville again soon.

10/10 Excellent

GARY

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel, service, staff, and restaurants were all fabulous. Likely the finest independent hotel I have had the pleasure of staying at for years. I would recommend anyone planning to visit Nashville consider staying at this hotel. While it is not inexpensive, with Expedia I was able to secure a four night stay here with airfare from Chicago for less that it would have cost if I booked a Hilton or other upscale chain hotel and airfare separately. Even though I booked through Expedia they still upgraded my room without asking and treated me as well as if I had booked directly and paid full price. Many of the staff have worked at the hotel for years suggesting that hotel management knows how to treat their employees...all of which were courteous and exceptional in the treatment of their guests. The gift shop also offered an unusual assortment of gifts more than suitable for a great gift to bring home to the wife.
Stayed 4 nights in Feb 2024
Response from Justin Robbins/GM on Apr 16, 2024
Thank you for the wonderful feedback! We hope to have you back in Nashville again soon.

10/10 Excellent

brian

C
Stayed 2 nights in Feb 2024
Response from Justin Robbins/GM on Apr 16, 2024
Thank you for the wonderful feedback! We hope to have you back in Nashville again soon.

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Feb 2024
Response from Justin Robbins/GM on Apr 16, 2024
Thank you for the wonderful feedback! We hope to have you back in Nashville again soon.

6/10 Okay

Joshua

Stayed 3 nights in Feb 2024
Response from Justin Robbins/GM on Apr 16, 2024
Joshua - Thank you for the feedback! We apologize that we didn't meet the 5 star standard that we are used to, but we will be sure to raise awareness accordingly throughout all divisions - We hope to have you back in Nashville again soon.

10/10 Excellent

Stephanie Dawn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very classy and friendly staff. Rooms and hotel very beautiful
Stayed 2 nights in Feb 2024

10/10 Excellent

Sandra

Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful rooms and excellent staff!
Stayed 3 nights in Jan 2024

10/10 Excellent

Blake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully restored lobby. Well appointed rooms.
Stayed 3 nights in Jan 2024

10/10 Excellent

Kathy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Lois

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful !!! The rooms were nice, very clean, staff exceptional and just overall an awesome experience.
Stayed 3 nights in Jan 2024

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful kept property, great staff.
Stayed 2 nights in Jan 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023

10/10 Excellent

Bradley Earl, Caledon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Scott

Liked: Cleanliness, property conditions & facilities, room comfort
Holidays at Hermitage
This is truly a must stay in Nashville, with an amazing bar, cafe/bar and restaurant in a beautifully renovated hotel. The check in was the only downside as they didn’t have record of my reservation, no apology but instead patronizing attitude and didn’t honor the reservation rate.
Stayed 2 nights in Dec 2023
Response from Eric Cavella, Reservations Sales Manager on Jan 2, 2024
Dear Scott,I apologize that your rate was not honored. I would like to look up your reservation to see what the rate was and what you were charged. Can you provide me the last name on the reservation and confirm the dates for arrival and departure.Kind regards,

10/10 Excellent

Vicki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at the Hermitage Hotel is like going back to a time when elegance and refinement mattered. The beautiful lobby evokes memories of the gilded age. The staff could not be more accommodating. The rooms are large and well appointed. Little attention to details like the Frette Turkish towels, luxurious bath robes, Molton and Brown toiletries, scrumptious Meringues with turn down service, umbrellas for rainy walks, choice of pillows and Sonoma Cutrer Chardonnay in the mini fridge made our stay enjoyable. Drusie and Darr was fabulous as well!
Stayed 2 nights in Dec 2023

10/10 Excellent

David

Stayed 3 nights in Dec 2023

10/10 Excellent

Colleen, Corona

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We don’t stay in 5 star properties often. And, now, it will be difficult to stay in anything else. The staff were impeccable. The way they treated us was amazing. We felt special, which doesn’t happen often. The room was exceptional, and I can’t wait to go back. Well done.
Stayed 1 night in Dec 2023

10/10 Excellent

Lisa

Stayed 3 nights in Dec 2023

4/10 Poor

Kendall

Stayed 1 night in Dec 2023

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Carole

Liked: Property conditions & facilities, room comfort
The rooms were amazing and staff was terrific. Restaurant was just so-so for breakfast but great for dinner.
Stayed 4 nights in Nov 2023

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was extremely clean & accommodating… beautiful inside & out will definitely stay here again
Stayed 3 nights in Nov 2023

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was amazing!!
Stayed 3 nights in Nov 2023

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and amenities
Stayed 3 nights in Nov 2023

10/10 Excellent

Gary W

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I are local so we seldom stay downtown but decided since it was our 45th wedding anniversary we would try the Hermitage Hotel. What a treat! Every aspect of the hotel was elegant without being stuffy. Our room was magnificent with an unobtrusive view of the state capital. It was convenient to the Ryman Auditorium were we had booked a concert for the evening an also to Broadway where the action is. We will definitely stay there again.
Stayed 2 nights in Nov 2023

10/10 Excellent

Stacey

Stayed 1 night in Nov 2023

10/10 Excellent

Rorion

Stayed 2 nights in Nov 2023

10/10 Excellent

Lydia, Lake Havasu City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

lisa

Stayed 3 nights in Oct 2023

10/10 Excellent

Arthur

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel highly recommended!!!
Stayed 3 nights in Oct 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Jimmy M

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Trudy

Stayed 2 nights in Sep 2023

4/10 Poor

Jillana

Business traveler
Disliked: Cleanliness, staff & service
Water issue in hotel, lack of customer service
To whom it may concern, I recently stayed 2 nights at your Nashville location, Saturday September 23-September 25. My experience with the bathtub ( sincerely main and only reason i booked this hotel as bathtubs are hard to find. The second night trying to take a bath the water was yellow. I didn't realize it until it was filled up. I thought perhaps something was in the tub causing the discoloration. I rinsed the tub and washed it down and refilled watching it come out this time and it was coming out yellow from the faucet. I brought this to the attention of the manager at the hotel and was comped parking. I was already promised complimentary parking from the hotels.com agent by the name of Anne. I would like a refund of 1 night and feel this is fair considering the circumstances. I have been ill since returning and can provide medical bills to be reimbursed if this is not going to be addressed. The manger at the hotel advised me to contact him and I have now 2 x and have been ignored. I look forward to hearing back to address this matter prior to escalating things further. Thank you,
Stayed 2 nights in Sep 2023

10/10 Excellent

Dan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023