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Reviews of Hyatt House Nashville at Vanderbilt

3 out of 5
Hyatt House Nashville at Vanderbilt
2100 Hayes St, Nashville, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 639 out of 1021 reviews" "
Rating 8 - Good. 237 out of 1021 reviews" "
Rating 6 - Okay. 87 out of 1021 reviews" "
Rating 4 - Poor. 30 out of 1021 reviews" "
Rating 2 - Terrible. 28 out of 1021 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ali Asgher

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Priced right. Clean. Quiet. Great view from room. Dining options abundant. Walkable to parks and museum. Good breakfast.
Stayed 1 night in Mar 2024
Response from Nicole Anderson on May 21, 2024
great, I am so happy you had such an awesome stay!

10/10 Excellent

Corey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was very clean hotel with a great patio. Wish we would’ve stayed closer to broadway, but we did go to Hattie B’s (midtown) multiple times. Parking was expensive, but otherwise a good stay
Stayed 3 nights in May 2024
Response from Nicole Anderson on May 20, 2024
thank you so much for the great review, I will share the opportunities with the team. Have a great day!

10/10 Excellent

DHANVEER

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very quite,convenient and safe place
Stayed 3 nights in May 2024
Response from Nicole Anderson on May 16, 2024
Thank you for the great review and we will see you the next time you are in Nashville!

10/10 Excellent

Sara

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this hotel. It was walkable and convenient to Vanderbilt, as well as many close restaurants. Breakfast was actually pretty good, compared to most continental spreads. Hotel was clean, newer and well kept- the only wear I saw was flooring in the room and hallways. Would definitely choose again!
Stayed 3 nights in May 2024
Response from Nicole Anderson on May 16, 2024
Thank you for the great review! we hope to see you back soon.

10/10 Excellent

Addison

Beautiful and clean
Stayed 1 night in May 2024
Response from Nicole Anderson on May 15, 2024
Thank you so much for the kind words! That means a lot to our property and hope to see you back soon!

10/10 Excellent

Kristin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is sparkling clean and looks brand new. We were there on a non-busy night and got upgraded to a bigger room
Stayed 1 night in May 2024
Response from Nicole Anderson on May 14, 2024
I am so happy to hear you had such an amazing stay!! please be sure to come back real soon.

8/10 Good

Ada

Liked: Cleanliness, staff & service, property conditions & facilities
Good service.
Stayed 2 nights in May 2024
Response from Nicole Anderson on May 14, 2024
Thank you for the great review and we hope to see you soon at Hyatt House

6/10 Okay

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Several restaurants close by.
Stayed 1 night in May 2024
Response from Nicole Anderson on May 13, 2024
Thanks for the review and we hope to see you again!

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness
Breakfast was nice variety and hot food was hot. I booked this hotel because it had a pool and it wasn't open yet, 😔.
Stayed 3 nights in May 2024
Response from Nicole Anderson on May 13, 2024
Good Morning! You will be happy to know that the pool is now open!! Make sure you return soon to enjoy it. Have a great day!

8/10 Good

Nyeenner

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. I enjoyed my stay.
Stayed 1 night in May 2024
Response from Nicole Anderson on May 8, 2024
i am so happy to hear you had such a great time, please come back soon!

6/10 Okay

alishia

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
We did enjoy our stay however there were some major drawbacks. Parking is a bit of a pain but once you figure it out it’s ok. Staff at reception were very cold, not super friendly, just there for a paycheque kinda feeling. We ordered two drinks at the bar (single jack and coke) and it was over $30… maybe that’s the going rate at this hotel for a single shot and coke X 2 but that’s steep even for a hotel. At happy hour too no less. Our room was clean and spacious at least.
Stayed 1 night in Apr 2024

8/10 Good

Scott

Traveled with partner
Liked: Amenities
.
Stayed 3 nights in Apr 2024

8/10 Good

Raven

Business traveler
Liked: Staff & service
Disliked: Cleanliness
This would be a fabulous place to stay if the common areas were clean. Hallways were not vacuumed, rubber inappropriate “toys” were left on the edges of photo frames, lobby needed swept. Left me feeling “icky” and not wanting to even touch the elevator buttons.
Stayed 2 nights in Apr 2024
Response from Nicole Anderson on May 3, 2024
hello! I will be bringing this to my team's attention, this is not acceptable, and I do apologize about that, that must have made you very uncomfortable. Please know that is not our standard and hope you will give us another try!

10/10 Excellent

Felecia

Stayed 1 night in Jan 2024
Response from Nicole Anderson on May 20, 2024
thank you so much for the great review!!! we hope to see you back soon.

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Loved the stay until I went to the gym to work out. The yoga mats were so old and worn out that particles were falling off of them. They got on my workout clothes, just disgusting. Need to replace those yoga mats!
Stayed 1 night in Apr 2024
Response from Nicole Anderson on Apr 26, 2024
Good evening! I wanted to apologize for the Gym experience you had and will make sure my team know that they need to be replaced, that awful!! If there is anything else, I can do to ensure your return please let me know!

6/10 Okay

Yolette

The rooms were barely being cleaned.
Stayed 3 nights in Feb 2024
Response from Nicole Anderson on Apr 25, 2024
Good afternoon! Please give the hotel a call so we can go into detail about your stay.

8/10 Good

Taylor

Traveled with family
Liked: Amenities
bartender was pretty rude and not personable. Everything else 10/10
Stayed 3 nights in Apr 2024
Response from Nicole Anderson on Apr 25, 2024
Thank you so much for the review! I am so sorry you had such a bad experience with the bar, please make sure to follow up with us about your bar interaction.

10/10 Excellent

Marla

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Construction going on close to hotel; noisy at night and early morning hours
Stayed 3 nights in Apr 2024
Response from Nicole Anderson on Apr 25, 2024
I do apologize about the noise of downtown! I know it can get crazy!! Please know we are doing our best to minimize the noise and will take this into consideration.

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and great breakfast buffet
Stayed 5 nights in Apr 2024
Response from Ihab B. on Apr 18, 2024
This is great to hear, Marvin! We hope to see you again.

6/10 Okay

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
It was cool
Stayed 2 nights in Apr 2024
Response from Joe on Apr 18, 2024
Dear Joshua,We are glad to hear you had a nice stay. We hope to see you again!

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Love
Stayed 1 night in Apr 2024
Response from Joe on Apr 18, 2024
Thank you, Brittany! We are glad you loved your stay here.

8/10 Good

Sandra

Stayed 3 nights in Apr 2024
Response from Nicole Anderson on May 3, 2024
Thank you so much for the great review! We hope to see you back soon!

10/10 Excellent

Shawn, Hauppauge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and updated hotel
Stayed 4 nights in Apr 2024
Response from Joe on Apr 18, 2024
Hi Shawn, I am glad you had a great stay with us at Hyatt House Nashville. We hope to see you again soon!

8/10 Good

christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nicole Anderson on Apr 25, 2024
what could we have done better during your stay?

4/10 Poor

Eugenio, Ponce

Traveled with family
Disliked: Cleanliness, staff & service
Good location, easy accessibility, but unfortunately no enough cleaning services, no clean towels, and no response from the management.
Stayed 4 nights in Apr 2024
Response from Ihab B. on Apr 18, 2024
Dear Eugenio, I’d like to apologize on behalf of our entire staff. We fell short of your expectations with our cleaning services and you didn’t receive the quality guest experience you’ve come to expect of our brand. We strive to provide a more-than-satisfactory stay for everyone and I’m sorry we didn’t do so in this case.We hope you will give us another chance to make things right during your next stay in Nashville.

6/10 Okay

Paul

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
It was OK but like another Hyatt Hotel at which we recently stayed it seems to be in need of a refresh, especially noted in the hallways (heavily stained carpet on our floor). Two of the three elevators were out one day, only two were working again the next day. When we checked in we were assigned a room that had not be cleaned. The front desk assigned us a new room but absolutely no acknowledgement of the situation or any verbal apology for the mistake. Poor customer service. The parking fee of $36/day is steep in comparison to other nearby hotels, most in the $15 range.
Stayed 3 nights in Apr 2024
Response from Joe on Apr 18, 2024
Hi Paul,Thank you for the feedback regarding your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. If you’d like to discuss this further, please give us a call.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, and their was food on the property so we didn’t have to get out in the bad weather.
Stayed 1 night in Apr 2024
Response from Nicole Anderson on Apr 25, 2024
I am glad to hear my staff took great care of you. !

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and knowledgeable.
Stayed 4 nights in Mar 2024
Response from Joe on Apr 18, 2024
Thank you, Dominic. We are glad you enjoyed your stay.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Wait for room was a little long
Stayed 1 night in Mar 2024
Response from Nicole Anderson on Apr 25, 2024
please provide more details about the wait at the front desk. Thanks!

6/10 Okay

Sheri

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Thought my room could have been cleaner. The carpet in th hallway was extremely worn, dated and needed to be stretched. Just thought a Hyatt Hotel would have been nicer and especially what you have to pay a night for a room.
Stayed 2 nights in Mar 2024
Response from Nicole Anderson on Apr 25, 2024
Good morning!I will make sure to pass this on to the team. Please let us know what we can do better for your next stay with us!

10/10 Excellent

Vladimir, Libertyville

Liked: Cleanliness, staff & service, property conditions & facilities
Save and quiet place, pet friendly. Convenient parking but you can also use hotel's shuttlebus to go anywhere.
Stayed 1 night in Mar 2024
Response from Nicole Anderson on Apr 25, 2024
we are happy you enjoyed your stay with us!

10/10 Excellent

Ayesha

Stayed 1 night in Mar 2024
Response from Nicole Anderson on Apr 25, 2024
thank you so much for the great review! hope to see you soon!

10/10 Excellent

Ashley

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the stay . Will be staying again .
Stayed 2 nights in Mar 2024
Response from Nicole Anderson on Apr 25, 2024
thank you for such a great review! make sure to come back soon

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Nicole Anderson on Apr 25, 2024
another great review! we hope to see you again soon!

10/10 Excellent

Nebrija J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great very quiet and clean. There was a bit of a view of downtown but not really a sight worth seeing. There was a lot of traffic and a lot pedestrians walking around. There is a lot of construction work going on so it’s very busy. Downtown is very tight with once again, a lot of people everywhere. Traffic is really heavy.
Stayed 1 night in Mar 2024
Response from Nicole Anderson on Apr 25, 2024
thank you for your review and we hope to see you again soon!

8/10 Good

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel near the Vanderbilt University, a little far from Downtown but it is walkable. Good facilities
Stayed 3 nights in Mar 2024
Response from Nicole Anderson on Apr 25, 2024
thank you so much for the great review! see you again soon :)

8/10 Good

Charles R., Bella Vista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nicole Anderson on Apr 25, 2024
what could we have done to make it a perfect stay?

10/10 Excellent

Shrinivas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 2 nights in Mar 2024
Response from Nicole Anderson on Apr 25, 2024
wow!! thank you so much for the great review:)

8/10 Good

Ryan

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Property is in a good location right by Vanderbilt University, so there are many food/entertainment options within walking distance. Quiet area except when outside due to ambulances. Disappointed in breakfast quality and the pool not being advertised as closed for the season, a big part of why I picked this hotel. Otherwise helpful staff and a great room overall.
Stayed 4 nights in Mar 2024
Response from Nicole Anderson on Apr 25, 2024
Thank you for the good review! We hope you will return soon:)

10/10 Excellent

Rob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came to Nashville to visit Vanderbilt University and Hyatt House is just blocks away from the campus. My son and I arrived early morning and was exhausted from the overnight flight. Hyatt House was able to offer me an early check in for a fee. It was a lifesaver and made our stay in Nashville a pleasant one. Thank you HH!
Stayed 1 night in Mar 2024
Response from Ihab B. on Apr 18, 2024
Hi Rob,It's truly delightful to receive such positive news. I'm thrilled that we could contribute to making your trip with your son a memorable one.Wishing your son all the best in his pursuit of finding the perfect university fit.

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very knowledgeable of area. Recommended we take an Uber to our destination on Broadway. Thank goodness we listened. Traffic and parking is not ez. Great hot and cold breakfast items available daily. We would stay here again
Stayed 3 nights in Mar 2024
Response from Nicole Anderson on Apr 25, 2024
can't wait for your return, and more great reviews!!

6/10 Okay

Ledio

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was nice. When checking in we were given a lower floor room. I asked for a higher floor and she was able to accommodate me. We didn't have any other reason to interact with staff. It was pretty clean, except for a couple of things here and there. Area was not bad, a little strange. A block on one side you have Vanderbilt U and Ruth's Chris steakhouse, one block to the other side some run down buildings. But safe, walkable. The hotel has attached parking structure. $36/day! Ouch. It does have a bar in the lobby and a "happy hour" which I didn't understand: live music but didn't notice any discounts. It does need a renovation though: carpet on hallway and room is coming off its padding, all wrinkled and someone can trip if they're not paying attention. Blind in our room was broken and pretty obvious (sideways!). Lamp shade broken, hanging to its side (again, obvious). Toilet paper holder broken. Toilet seat broken.
Stayed 2 nights in Mar 2024
Response from Nicole Anderson on Apr 25, 2024
Good morning!I will be bringing this to my teams' attention. Thank you so much for the review and hope to see you back soon!

10/10 Excellent

Iris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great 👍
Stayed 3 nights in Mar 2024
Response from Nicole Anderson on Apr 25, 2024
awesome!! Make sure to book with us on your next trip!

6/10 Okay

Kayla

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Over priced second night, things were broken, told desk and it never got fixed I showed them photos. Our bathroom door couldn’t even close. The window shades wouldn’t work so why get a hotel downtown if you can enjoy the view ? $400 nightly for a suite and there was no notice that pool was closed for the season, we wouldn’t went somewhere with indoor pool.
Stayed 1 night in Mar 2024
Response from Nicole Anderson on Apr 25, 2024
Good morning! Please call the hotel with more details about the stay. I would like to help in any way I can with the situation.

6/10 Okay

Melissa

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I don’t normally write reviews especially bad reviews but I felt this needed to be addressed. We travel a lot especially to Nashville ( my daughter is in college out here ) The front desk girls were gossiping in another language throughout my stay every time I walked through , they were not very helpful at all. I bought some items from the little food and beverage refrigerator next to the front desk since the bar/ restaurant was closed - the girl was in her personal phone talking the whole time - she knew it required an opener. I got to the room and nothing was there to open it so I walked all the way back down ( she’s still on her phone ) she says oh yeah I forget , here it is , I don’t know how to use it and handed me a can opener . The rooms were nice (water pressure was very low ) free breakfast was good.
Stayed 2 nights in Mar 2024
Response from Joe on Apr 18, 2024
Hi Melissa,Thank you for the feedback regarding your recent stay. We will use this to ensure our guests are treated the right way. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. If you’d like to discuss this further please give us a call.

10/10 Excellent

Laura, Killen

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms. It was clean, comfortable and convenient.
Stayed 2 nights in Mar 2024
Response from Nicole Anderson on Apr 25, 2024
Thank you for the great review, we hope to see you back soon!

10/10 Excellent

Jeriesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice area and hotel was very nice
Stayed 2 nights in Feb 2024
Response from Nicole Anderson on Apr 25, 2024
Thank you!! We hope to see you at Hyatt very soon, Have a great day!

4/10 Poor

Megan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Nicole Anderson on Apr 25, 2024
I am so sorry to hear your stay was not the best! Please fill free to reach out to the hotel, ask to speak to Nicole or Merna and we will be happy to assist.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nicole Anderson on Apr 25, 2024
Thank you so much for the great review, hope to see you back soon!

8/10 Good

Norma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was overall a great place to stay in Nashville. The breakfast included with our stay was surprisingly good - many options for a filling and tasty breakfast. They have self serve parking, which is a plus, but it is pricey per night….i understand that this is a downtown hotel but all the extra fees add up fast. The only other negative comment I have is regarding housekeeping - they essentially don’t provide it unless you are staying for more than 4-5 days. I did request clean towels each of the 2 mornings we were there and they came and emptied trash cans when they replaced our towels, but that was the extent of the housekeeping.
Stayed 3 nights in Mar 2024
Response from Nicole Anderson on Apr 25, 2024
Good morning! thank you so much for staying with us and we appreciate the feedback, good or bad. We will defiantly bring this top the team's attention.