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Reviews of The Knoll Hotel Napa Valley, Tapestry Collection by Hilton

4 out of 5
The Knoll Hotel Napa Valley, Tapestry Collection by Hilton
320 SOSCOL AVE, Napa, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 206 out of 292 reviews" "
Rating 8 - Good. 55 out of 292 reviews" "
Rating 6 - Okay. 19 out of 292 reviews" "
Rating 4 - Poor. 10 out of 292 reviews" "
Rating 2 - Terrible. 2 out of 292 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Margeaux

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel provides modern convenient comfort. Water should be free or at least 2 bottles. The food can use a more gourmet touch. Use more fresh ingredients not frozen or processed. The staff was friendly and available to accommodate. I enjoyed my stay.
Stayed 3 nights in May 2024

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Evie, Wimberley

Liked: Cleanliness, staff & service, property conditions & facilities
Good location! Comfortable bed!! Enjoyed our stay!!
Stayed 4 nights in May 2024

10/10 Excellent

Daniela, New York

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet location, nice rooms, outdoor fire pits give cozy vibes at night, close to downtown
Stayed 2 nights in Apr 2024

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was within 15 minutes of everything that was on my itinerary.
Stayed 3 nights in Apr 2024

10/10 Excellent

Veronica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean! The beds are SUPER COMFORTABLE! You will have a good nights rest! Victor was very helpful & super friendly! Will recommend to stay here!

4/10 Poor

Kevin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I can't get the receipt when I check out from this hotel. The staff at the front desk told me they could only print the receipt if you book through them. We booked this hotel using Expedia. They made a copy of the receipt for the parking fee. The property and room were clean.
Stayed 2 nights in Apr 2024
Response from Alex on Apr 12, 2024
Hello, we appreciate your feedback. We understand your concern regarding the receipt. Since your booking was made through a third party, they are responsible for sending you the receipt directly via email. We apologize for any inconvenience this may have caused and hope you enjoyed your stay otherwise. If you have any further questions or need assistance, please don't hesitate to contact us directly. Thank you for choosing The Knoll Hotel.

10/10 Excellent

Shan-Yun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Property is a newer property. Pretty nice for the price, rooms and property were clean and modern. Would like the hotel to have a 1 plate complimentary breakfast per room. Coffee isn't even complimentary. Property is close enough to walk to downtown which for many wiill be beneficial. I will stay at property again.
Stayed 4 nights in Mar 2024

10/10 Excellent

Elizabeth

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Mark

Stayed 1 night in Mar 2024

8/10 Good

Carmen

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stay was nice and room was comfortable only defect we had ants in the restroom and on the desks. We got rid of them but they were back the next morning. We were in the 4th floor so seeing so many ants in that area was odd. Otherwise it was good
Stayed 1 night in Mar 2024

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 5 nights in Mar 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Karen

Traveled with group, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Except please
Stayed 3 nights in Feb 2024

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place/staff
Stayed 3 nights in Feb 2024

10/10 Excellent

Artis

Business traveler
Liked: Amenities, property conditions & facilities
Customer service is king here
Stayed 1 night in Feb 2024

6/10 Okay

Randall, N. Richlan Hills

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overall tge property was nice but the area is run down. On our day of wine tastings we returned about 4 pm and the room had never been cleaned. I mentioned at the front desk the next morning and it was no big deal to them. We will find other accommodations next we’re in Napa .
Stayed 2 nights in Feb 2024

6/10 Okay

Verified traveler

Traveled with group
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
When we arrived the beds weren’t fully made, no pillow cases, and the room didn’t feel fully cleaned. Front desk staff didn’t do much to help.
Stayed 3 nights in Feb 2024

8/10 Good

karolina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cute and clean hotel. Weird that they didn't have slippers or robes to use. Also walls are very thin. But adequate stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Andres

Liked: Cleanliness, property conditions & facilities
Good hotel
Stayed 1 night in Feb 2024
Response from Luis on Feb 17, 2024
Thank you for choosing to stay with us at Cambria Hotel Napa Valley! We hope you had a wonderful time during your visit. Our team is committed to providing exceptional service, and we're thrilled to have had the opportunity to host you.We truly appreciate your patronage and hope to welcome you back soon for another memorable stay. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards

10/10 Excellent

Jose

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great price and very clean
Stayed 3 nights in Feb 2024
Response from Luis on Feb 17, 2024
Thank you for choosing to stay with us at Cambria Hotel Napa Valley! We hope you had a wonderful time during your visit. Our team is committed to providing exceptional service, and we're thrilled to have had the opportunity to host you.We truly appreciate your patronage and hope to welcome you back soon for another memorable stay. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards

10/10 Excellent

Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent property
Response from Jennifer on Feb 8, 2024
Great to hear you enjoyed the property! We hope to be able to host you soon!

8/10 Good

Ali

Traveled with partner
Liked: Cleanliness, amenities
our room did not get clean in 2 days.
Stayed 2 nights in Feb 2024
Response from Luis on Feb 17, 2024
We sincerely apologize for the inconvenience you experienced regarding your room not being cleaned during your stay at Cambria Hotel Napa Valley. Your comfort and satisfaction are of the utmost importance to us, and we regret falling short of your expectations in this instance.Please know that we value you as our guest and your feedback is invaluable to us. We are taking immediate steps to address this matter and will bring your concerns to the attention of our management team to ensure that such issues are promptly resolved and do not recur in the future.Once again, we apologize for any inconvenience caused and appreciate your understanding. Should you have any further concerns or if there is anything else we can do to enhance your experience, please do not hesitate to contact us.Warm regards

6/10 Okay

Roia

Traveled with partner
Liked: Cleanliness, staff & service
The hotel was pretty mediocre. The bed was average in comfort, but the sheets and pillows were great. The room never quite warmed up even when we turned up the heat. Design of the room was nice. We paid extra for fresh baked cookies but left them after a few bites- not worth what we paid for them.
Stayed 1 night in Feb 2024
Response from Luis on Feb 7, 2024
Hi Roia,Thank you for your most recent stay with us.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was so nice. Very clean rooms and modern furniture around the property.
Stayed 1 night in Feb 2024
Response from Luis on Feb 7, 2024
Hi Vanessa,Thank you for your response! We look forward to having you in the near future!

10/10 Excellent

Kelly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Great location, clean room and friendly staff. Short drive to downtown Napa where we found a festival and great restaurant for Dinner. This is a photo from Winery V Sittui.
Stayed 1 night in Jan 2024
Response from Luis on Feb 7, 2024
Hi Kelly!Thank you for staying with us here at our Cambria Hotel Napa Valley! We look forward to hosting you again in the near possible future.Take care,

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Luis on Feb 7, 2024
Thank you for staying with us, Alma!

10/10 Excellent

Brian

Stayed 5 nights in Jan 2024
Response from Luis on Feb 7, 2024
Brian, thank you for staying with us at our small Cambria Hotel. We look forward to hosting you soon.

10/10 Excellent

shaival

Stayed 3 nights in Jan 2024
Response from Luis on Feb 7, 2024
Shaival, thank you for staying with us!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Bar and restaurant - excellent food and bartender attentive & great drinks. Room clean and comfortable.
Stayed 1 night in Jan 2024
Response from Luis on Feb 7, 2024
Thank you for staying with us! We look forward to having you in our presence in the near future.

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and nice hotel, close to downtown. Staff was responsive and helpful. Would stay here again
Stayed 1 night in Jan 2024
Response from Jennifer on Jan 20, 2024
Thank you for your feedback! We hope be able to host you in the future!

10/10 Excellent

Debra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful yet Affordable Stay
This brand new hotel was both beautiful and comfortable. Just a short ride from downtown at a more reasonable price too. It was a short trip but I would definitely do more relaxing there next time. Highly recommend.
Stayed 1 night in Jan 2024
Response from Victor Pernisie on Jan 18, 2024
On behalf us all of us at Cambria Napa, I would like to thank you for sharing this great review about our hotel! We are thrilled that you enjoyed your experience. We are happy that you enjoyed your stay with us and we hope to see you again soon Best wishes

10/10 Excellent

Milan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing experience at cambria. check in was quick and easy. the staff super friendly with recommendations on what to do in the area. gave me a birthday treat and offered to sing when we went down to get snacks late into the night. fairly queen, super quiet, rooms are spacious. the bathroom was nice. beds were very comfortable. only down was the power went out a few times during the night so it got really hot.
Stayed 1 night in Jan 2024
Response from Luis on Feb 7, 2024
Hi Milan! Thank you for staying with us at our small and cozy Cambria Hotel. We look forward to hosting you in the foreseeable future.

10/10 Excellent

Valerie

Stayed 1 night in Jan 2024
Response from Luis on Feb 17, 2024
Thank you for choosing to stay with us at Cambria Hotel Napa Valley! We hope you had a wonderful time during your visit. Our team is committed to providing exceptional service, and we're thrilled to have had the opportunity to host you.We truly appreciate your patronage and hope to welcome you back soon for another memorable stay. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards

10/10 Excellent

Ricardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and a perfect location for anyone on vacation
Stayed 3 nights in Jan 2024
Response from Luis on Feb 17, 2024
Thank you for choosing to stay with us at Cambria Hotel Napa Valley! We hope you had a wonderful time during your visit. Our team is committed to providing exceptional service, and we're thrilled to have had the opportunity to host you.We truly appreciate your patronage and hope to welcome you back soon for another memorable stay. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards

8/10 Good

Aspen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great service from the front desk and employees. Very clean and nice smelling. Hidden hot tub that was a plus! Would come again
Stayed 1 night in Jan 2024
Response from Luis on Feb 17, 2024
Thank you for choosing to stay with us at Cambria Hotel Napa Valley! We hope you had a wonderful time during your visit. Our team is committed to providing exceptional service, and we're thrilled to have had the opportunity to host you.We truly appreciate your patronage and hope to welcome you back soon for another memorable stay. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards

10/10 Excellent

Ljiljana

Stayed 5 nights in Jan 2024
Response from Luis on Feb 7, 2024
Hi Ljiliana,Thank you for staying with us! We look forward to hosting you in the foreseeable future.

4/10 Poor

Ming

Stayed 2 nights in Jan 2024
Response from Luis on Feb 17, 2024
Thank you for choosing to stay with us at Cambria Hotel Napa Valley! We hope you had a wonderful time during your visit. Our team is committed to providing exceptional service, and we're thrilled to have had the opportunity to host you.We truly appreciate your patronage and hope to welcome you back soon for another memorable stay. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Dec 2023
Response from Luis on Feb 17, 2024
Thank you for choosing to stay with us at Cambria Hotel Napa Valley! We hope you had a wonderful time during your visit. Our team is committed to providing exceptional service, and we're thrilled to have had the opportunity to host you.We truly appreciate your patronage and hope to welcome you back soon for another memorable stay. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and well maintained. The rooms were nice and spacious. Updated amenities made the stay feel more welcoming. Recommend for anyone staying in the area looking to go to Sonoma and Napa wineries or distilleries.
Stayed 2 nights in Dec 2023
Response from Luis on Feb 17, 2024
Thank you for choosing to stay with us at Cambria Hotel Napa Valley! We hope you had a wonderful time during your visit. Our team is committed to providing exceptional service, and we're thrilled to have had the opportunity to host you.We truly appreciate your patronage and hope to welcome you back soon for another memorable stay. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards

10/10 Excellent

Martin P

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value & nice facility.
Stayed 2 nights in Dec 2023
Response from Luis on Feb 17, 2024
Thank you for choosing to stay with us at Cambria Hotel Napa Valley! We hope you had a wonderful time during your visit. Our team is committed to providing exceptional service, and we're thrilled to have had the opportunity to host you.We truly appreciate your patronage and hope to welcome you back soon for another memorable stay. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards

10/10 Excellent

Aimee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Luis on Feb 17, 2024
Thank you for choosing to stay with us at Cambria Hotel Napa Valley! We hope you had a wonderful time during your visit. Our team is committed to providing exceptional service, and we're thrilled to have had the opportunity to host you.We truly appreciate your patronage and hope to welcome you back soon for another memorable stay. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards

10/10 Excellent

Sara

Stayed 2 nights in Dec 2023
Response from Luis on Feb 17, 2024
Thank you for choosing to stay with us at Cambria Hotel Napa Valley! We hope you had a wonderful time during your visit. Our team is committed to providing exceptional service, and we're thrilled to have had the opportunity to host you.We truly appreciate your patronage and hope to welcome you back soon for another memorable stay. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards

10/10 Excellent

Yuma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Luis on Feb 7, 2024
Thank you for your review and for being an amazing guest!

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Luis on Feb 7, 2024
Thank you, for staying with us, Anthony!

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Unfortunately not coming back
Hotel staff were very friendly but we had ants all in our room. Saw a few the evening of check in but my fiance convinced me it was the rainy weather. Woke up to use the bathroom around 5am and they were all over the floor, the chase and my things I had left out like lotion jewelry etc. We had no food at all in the room so I was completely freaked out and it ruined our stay.
Stayed 1 night in Dec 2023
Response from Luis on Feb 17, 2024
We sincerely apologize for the inconvenience you experienced regarding your room not being cleaned during your stay at Cambria Hotel Napa Valley. Your comfort and satisfaction are of the utmost importance to us, and we regret falling short of your expectations in this instance.Please know that we value you as our guest and your feedback is invaluable to us. We are taking immediate steps to address this matter and will bring your concerns to the attention of our management team to ensure that such issues are promptly resolved and do not recur in the future.Once again, we apologize for any inconvenience caused and appreciate your understanding. Should you have any further concerns or if there is anything else we can do to enhance your experience, please do not hesitate to contact us.Warm regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Luis on Feb 17, 2024
Thank you for choosing to stay with us at Cambria Hotel Napa Valley! We hope you had a wonderful time during your visit. Our team is committed to providing exceptional service, and we're thrilled to have had the opportunity to host you.We truly appreciate your patronage and hope to welcome you back soon for another memorable stay. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Luis on Feb 17, 2024
Thank you for choosing to stay with us at Cambria Hotel Napa Valley! We hope you had a wonderful time during your visit. Our team is committed to providing exceptional service, and we're thrilled to have had the opportunity to host you.We truly appreciate your patronage and hope to welcome you back soon for another memorable stay. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mirrors have bluetooth speakers built in them. As someone who like to listen to things while showering, that's a plus. There's a Target within walking distance and a movie theater. Definitly coming back if ever staying in Napa
Stayed 3 nights in Dec 2023
Response from Luis on Feb 17, 2024
Thank you for choosing to stay with us at Cambria Hotel Napa Valley! We hope you had a wonderful time during your visit. Our team is committed to providing exceptional service, and we're thrilled to have had the opportunity to host you.We truly appreciate your patronage and hope to welcome you back soon for another memorable stay. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards