We deeply apologize for the unwanted critters you experienced during your stay. Our local staff did offer to professionally treat the home and, when not able, attempted to provide many other avenues to rid the home of pests. We regret that these measures were not effective and that they detracted from your vacation experience. Our home has since been professionally treated by pest services. We appreciate our guests' preferences as a means to improve, and we have forwarded your comments along to our property management to consider in the future. We hope to host you again soon!