Standard Room, 1 King Bed | Desk, laptop workspace, iron/ironing board, free WiFi
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Reviews of Chablis Inn

2.5 out of 5
Chablis Inn
3360 Solano Avenue, Napa, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 45 out of 75 reviews" "
Rating 8 - Good. 17 out of 75 reviews" "
Rating 6 - Okay. 7 out of 75 reviews" "
Rating 4 - Poor. 2 out of 75 reviews" "
Rating 2 - Terrible. 4 out of 75 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice!
Stayed 2 nights in Apr 2024
Response from Chablis Inn guest services on Apr 26, 2024
Hi Kathleen, thank you for your review. We are delighted to hear you enjoyed your stay with us. We hope to see you again in the future.

10/10 Excellent

lynne

Traveled with family
Liked: Staff & service, property conditions & facilities
The staff were accessible, friendly, and very welcoming. The room was spacious and clean. Very comfortable. We like that it was quiet, shopping nearby and a great local dive bar in walking distance. The price was right as well
Stayed 3 nights in Apr 2024
Response from Chablis Inn guest services on Apr 23, 2024
Thank you Lynne for the nice review and staying with us at Chablis Inn. We hope to host you again the next time you are visiting Napa.

10/10 Excellent

Kathy, Fort Bragg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a hidden gem. We loved it! Only 2 stories, big parking lot, pool, hot tub. Rooms have been renovated. We'll definitely be staying again!
Stayed 2 nights in Apr 2024
Response from Darcy P on Apr 22, 2024
Hello Kathy, Thank you for this prefect review, we look forward to seeing you again in the future.

10/10 Excellent

Catherine

Stayed 1 night in Apr 2024
Response from Chablis Inn guest services on May 14, 2024
Hi Catherine, thank you for your review. We are delighted to hear you enjoyed your stay with us. We hope to see you again in the future.

10/10 Excellent

Vincenzo Emidio

Stayed 1 night in Apr 2024
Response from Chablis Inn guest services on May 4, 2024
Hello Vincenzo, thank you for staying with us, We are delighted to hear that you enjoyed your visit and hope to have the opportunity to welcome you back. Warm regards, Chablis Inn

8/10 Good

marilys

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice design and spacious room. Comfortable bed. Not far from downtown Napa and mall. Some noise from the freeway.
Stayed 2 nights in Mar 2024
Response from Chablis Inn guest services on Apr 9, 2024
Thank you Marilys! We are delighted you enjoyed your visit and hope to have the opportunity to welcome you back. Warm regards, Chablis Inn

8/10 Good

Nicholas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Decent
Stayed 1 night in Mar 2024
Response from Darcy on Mar 4, 2024
Hello Nichoals,Thank you for staying with us and your feedback

10/10 Excellent

Caroline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in 1 king bed room. Seemed like it was remodeled recently. The room was spacious and clean. Location was good being close to grocery stores and restaurants.
Stayed 2 nights in Feb 2024
Response from Chablis Inn guest services on Feb 24, 2024
Hi Caroline, thank you for giving us a review. We are delighted you enjoyed your stay with us. We hope to see you again in the future. Warm regards- Chablis Inn

2/10 Terrible

Lilianna

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 3 nights in Feb 2024
Response from Chablis Inn guest services on Feb 24, 2024
Dear Lilianna, Thank you for your feedback. I am sorry to hear that you had a disappointing stay with us. We hope you give us another opportunity to host you in the future.

8/10 Good

Sasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Chablis inn Staff on Feb 12, 2024
Hello Sasha, thank you for staying with us and your rating.

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Chablis inn Staff on Feb 11, 2024
Hello Ana, thank you for staying with us and your rating

6/10 Okay

Dr. Sunny, Fairfield

All in all, the staff were polite enough, but I wouldn't stay here again. The TV satellite system was not working (hence no TV in any of the rooms) and the staff couldn't do anything to correct it. I was in a room on the end that backed up to an outside alley way. There were people outside (homeless? druggies?) talking loud enough that I heard them until 1:30-2:00 AM. The heater was very loud and it cycled off and on during the night, waking me up. I finally turned it off.
Stayed 1 night in Feb 2024
Response from Chablis Inn Staff on Feb 7, 2024
Hello Sunny, apologies for all the inconvenience and experience you have to go thru. that day there was a big problem with cable line and wasn't aware about .

10/10 Excellent

Erik

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the rooms are really very nice having been recently renovated. The staff in the office were very nice as well. the only thing to be aware of is there is a Motel 6 next door but did not see anything real sketchy. I would stay here again if in the area.
Stayed 1 night in Jan 2024
Response from Doris on Jan 16, 2024
Thank you Erik for the nice review and staying with us at Chablis Inn. We hope to host you again the next time you are visiting Napa.

10/10 Excellent

Marc

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Doris on Jan 16, 2024
Thank you Mark for taking the time to give us you review and staying with us at Chablis Inn Napa.

8/10 Good

Marisela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing was tv not working in room..other than that staff really nice and i enjoyed my stay..
Stayed 1 night in Dec 2023
Response from Doris on Jan 16, 2024
I am so sorry to hear Marisela the TV was not working but I am glad to hear you enjoy your stay.

8/10 Good

Holly

Liked: Staff & service, property conditions & facilities, room comfort
Clean
Clean and nice room. Noisy due to street traffic. If they replaced the windows with double pane, not only helps with noise it would help with AC and heat running alot.
Stayed 3 nights in Dec 2023
Response from doris on Dec 17, 2023
Thank you for taking the time to give us your review and staying with us at the Chablis Inn Napa. We are happy that we could provide you with clean accommodations. I will give your suggestions to our management team.

10/10 Excellent

Navid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Chablis Inn guest services on Dec 14, 2023
Hi Navid, thank you for giving us a review. We are delighted you enjoyed your stay with us. We hope to see you again in the future. Warm regards- Chablis Inn

2/10 Terrible

Valerie

Disliked: Staff & service, property conditions & facilities
ALL OF IT.
Stayed 2 nights in Dec 2023
Response from Chablis Inn guest services on Dec 15, 2023
Hello Valerie, we are sorry to hear your dissatisfaction with our property. We wish you would have given us the opportunity to accommodate you. We strictly follow our hotel policy and require government issued identification along with a matching credit card upon checking in. We hope to see you in the future. Warm regards- Chablis Inn guest services

10/10 Excellent

polly

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay when in the area. Friendly staff, newly renovated. Easy parking. Good location.
Stayed 1 night in Nov 2023
Response from Chablis Inn guest services on Nov 22, 2023
Hi Polly, Thank you for taking the time to review Chablis Inn. We are delighted you enjoyed your stay. We hope to see you again in the future. Warm regards- Chablis Inn

4/10 Poor

kim

Stayed 1 night in Nov 2023
Response from Chablis Inn guest services on Nov 22, 2023
Thank you for taking the time to share your feedback. We apologize your room did not meet your expectations. We appreciate you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We hope to see you in the future.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You could tell it had been an old motel, but was redone, clean and comfy…only 7 minutes by car from downtown napa…we only slept there so was fine!!! Napa is pretty pricey Morning desk person not as nice as the afternoon one
Stayed 1 night in Nov 2023
Response from Chablis Inn guest services on Nov 22, 2023
Thank you for staying with us we really appreciate for your feedback.

8/10 Good

Jessica

Liked: Staff & service, amenities, property conditions & facilities
Friendly staff, reasonable prices, near shopping. Updated rooms.
Stayed 2 nights in Nov 2023
Response from Chablis Inn guest services on Nov 16, 2023
Thank you Jessica! We are delighted you enjoyed your visit and hope to have the opportunity to welcome you back. Warm regards, Chablis Inn

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Hotel near Napa Valley.
A decent hotel - was the only one in the area available. Good location - near everything we wanted to see.
Stayed 5 nights in Nov 2023
Response from Chablis Inn guest services on Nov 16, 2023
Hi Richard, thank you for taking the time to give us a review. We are delighted you enjoyed your stay with us. We hope to see you again in the future. Warm regards- Chablis Inn

10/10 Excellent

Nancy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how clean the rooms are and how they remodeled the rooms!
Stayed 1 night in Nov 2023
Response from Chablis Inn guest services on Nov 16, 2023
Hi Nancy, Thank you so much for your great review! We look forward to having you stay with us again. Warm Regards, Chablis Inn

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Chablis Inn guest services on Nov 8, 2023
Hi Emma, thank you for giving us a review. We are delighted you enjoyed your stay with us. We hope to see you again in the future. Warm regards- Chablis Inn

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and updated! Friendly staff.
Due to a delayed flight, we had to check in after lobby hours, but the staff was extremely communicative and clear about how to check in on our own. Although the hotel is older, it has been completely remodeled and updated. Great stay!
Stayed 3 nights in Oct 2023
Response from Team Chablis Inn on Oct 31, 2023
Hi Nancy, Thank you for giving us a review. We are delighted you enjoyed your stay with us. We hope to see you again in the future. Warm regards- Chablis Inn

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great stay at Chablis Inn. The staff was friendly and very helpful. I had to check in late and they provided a way for me to do so. The room was clean and comfortable. My only caution is the surrounding area isn’t the best. I felt a little weary going from my car to room alone at night. Other than that, it was a great stay and I would stay there again in the future.
Stayed 1 night in Oct 2023
Response from Darcy on Oct 26, 2023
Hello, thank you for staying with us we appreciate you taking time to review about your concern we would like to let you know that we have a Allied Security available 24hr for the surrounding area. So next time you come rest assured

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean friendly staff
Stayed 3 nights in Oct 2023
Response from Team Chablis Inn on Oct 25, 2023
Hi Kevin, thank you for taking the time to give us a review. We are delighted you enjoyed your stay with us. We hope to see you again in the future. Warm regards- Chablis Inn

2/10 Terrible

Roy

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
An unruly couple arrived next door to our room around midnight and commenced to scream and yell at each other. (Imagine horror movie screams) this went on for over three hours. I called the night manager around 3:00 a.m. and her response was “I don’t know what to do”. The screaming match went on for another hour and a half so we were deprived of nearly five hours of sleep. The owners response the next morning was “oh well”. No apology, no explanation no nothing. The night manager’s response shows a total lack of training and the owner’s response shows a total disregard for the safety and quiet enjoyment of the premises which is a basic right when renting a room. Will never stay there again and strongly recommend you choose the same path. Clearly the worst night of any motel/hotel in our 50 years of travel. Stay there at your own risk!
Stayed 1 night in Oct 2023
Response from Darcy on Oct 23, 2023
Hello Roy,We're sorry for the experiences you had with us.There was a misunderstanding about the night incident, the night manager had assumed you meant the noise was coming from off the property when you mentioned next door and thus that was her response. We're sorry once again.

10/10 Excellent

Chielsey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute reservation… Elizabeth was wonderful in assisting us. Room was fabulous with brand new renovation. Highly recommend!
Stayed 1 night in Oct 2023
Response from DP on Oct 23, 2023
Thank you for staying with us we really appreciate for your feedback.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
This was a good place for the price. No frills but didn’t expect anything. I would stay here again.
Stayed 2 nights in Oct 2023
Response from DP on Oct 23, 2023
Thank you for staying with us we really appreciate for your feedback.

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY WAS VERY GOOD. EXCELLANT LOCATION
Stayed 2 nights in Oct 2023
Response from Chablis Inn guest services on Nov 2, 2023
Hi James, thank you for giving us a review. We are delighted you enjoyed your stay with us. We hope to see you again in the future. Warm regards- Chablis Inn

6/10 Okay

Andrew

Liked: Cleanliness
Disliked: Amenities
There was a great deal of noise and activity at 3 am Sunday morning. There was also a great deal of transient and police activity. The only food available are at a supermarket nearby and a Roundtable Pizza. There aren't any vending machines on site! Downtown Napa is driving distance and the location of the property isn't very appealing. An adjacent motel has a heavy security presence.Way over priced!!!
Stayed 2 nights in Oct 2023
Response from Team Chablis Inn on Oct 21, 2023
Thank you very much for taking the time to provide valuable feedback about your stay. We will address your concerns directly with the appropriate departments and hope you will consider staying at our property again. Best regards

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was recently renovated Everything in tire room is brand new, clean, and well designed. The mattresses were very comfortable and we slept soundly. Despite being near the freeway we did not hear it. The 8-10” shower head is adjustable and gives a very nice siste spray, The Inn is five minutes from downtown Napa, and very easy to drive there and back. I would stay there again. Price was very reasonable.
Stayed 1 night in Oct 2023
Response from The Chablis Inn on Oct 11, 2023
Hello George, Thank you for taking the time to give us feedback about your experience. We are glad to hear that you enjoyed your time here with us! We hope to see you again in the near future!

8/10 Good

Edwina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Very Clean and well appointed.
Stayed 2 nights in Oct 2023
Response from Darcy p on Oct 10, 2023
Hi Edwina, thank you for staying with us, we really apricate for your feedback.

10/10 Excellent

Erin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
They have done a lovely job renovating the rooms at this motel - it felt very contemporary, trendy and high end inside! The outside still needs a bit of life but the room was perfect :)
Stayed 2 nights in Sep 2023
Response from Darcy on Oct 10, 2023
Hello Erin,thank you for staying with us and your feedback. we still working on the outside.

4/10 Poor

Victoria

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The room was clean and adequately supplied, although the towels were like sandpaper. The worst part was the lack of insulation as a sound barrier between the rooms. We heard the people in the adjacent room and outside in the parking lot for hours in the evening and early morning. The inn is right next to a homeless shelter, and it just doesn't feel like a safe neighborhood.
Stayed 4 nights in Sep 2023
Response from Chablis staff on Oct 10, 2023
Hello Victoria, thank you for staying with us and for feedback,

10/10 Excellent

Bar

Stayed 1 night in Sep 2023
Response from Team Chablis Inn on Oct 22, 2023
Thank you for taking the time to review Chablis Inn. We are delighted you enjoyed your stay with us. We hope to see you again in the future. Warm regards- Chablis Inn

10/10 Excellent

Shelby

Stayed 1 night in Sep 2023
Response from Team Chablis Inn on Oct 14, 2023
Hi Shelby, Thank you for taking the time to review Chablis Inn. We are delighted you enjoyed your stay. We hope to see you again in the future. Warm regards- Chablis Inn

10/10 Excellent

Danielle

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Team Chablis Inn on Sep 23, 2023
Hi Danielle, Thank you for taking the time to review Chablis Inn. We are delighted you enjoyed your stay. We hope to see you again in the future. Warm regards- Chablis Inn

6/10 Okay

Mark

Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Team Chablis Inn on Sep 23, 2023
Hi Mark, Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Teddy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and larger than others we had rented, staff (Elizabeth) was awesome in helping us with dining and sight seeing options. It is close to most everything-we extended the stay to two nights! I highly recommend the Chablis Inn.
Stayed 1 night in Sep 2023
Response from Team Chablis Inn on Sep 23, 2023
Dear Teddy, Thank you for choosing to stay with us for your visit to The Napa Valley! We are devoted to providing the most genuine hospitality and are excited to hear that you enjoyed your time with us. We hope you keep us in mind for the next time you visit the Napa Valley! - Warm regards, Elizabeth

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Team Chablis Inn on Sep 19, 2023
Hi Roger, Thank you so much for your great review. We look forward to having you stay with us again. Warm Regards, Chablis Inn

6/10 Okay

Harry

Stayed 1 night in Sep 2023
Response from The Chablis Inn on Oct 7, 2023
Hi Harry, Thank you for staying with us. We appreciate your feedback!

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from DP on Sep 15, 2023
Thank you for staying with us we really appreciate for your feedback

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bees and bugs in the bed horrible customer service. Was told all they can do is refund me but I have to leave absolutely disturbing
Stayed 1 night in Sep 2023
Response from Team Chablis Inn on Sep 13, 2023
Hi David, thank you for taking the time to share your feedback. I would like to extend our apologies that your recent stay did not meet your expectations. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, best regards.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Looks nice until you use the features.
The fan in the bathroom did not work so my shower was steamy and hot and couldn’t see in the mirror. AC did not cool down the room and was loud throughout the night as it went on and off. If you got up in the middle of the night the lights from the bed lit up automatically and the entire room was bright and woke everyone up.
Stayed 1 night in Sep 2023
Response from Team Chablis Inn on Sep 13, 2023
Thank you for taking the time to share your feedback. We apologize your room did not meet your expectations. We appreciate you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We hope to see you in the future.

10/10 Excellent

Bessie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely perfect!
Thank you Chablis Inn for the most wonderful Napa experience! The property is very quaint and private, quiet, and very comfortable. As well as handy to all local amenities. The staff was not only welcoming but even invited my grandchildren who live local to come enjoy the pool. The lady even came out and greeted and played with them! I would give this place 100 stars if I could! Thank you Chablis for everything and I will never stay anywhere else! 🙏
Stayed 5 nights in Sep 2023
Response from DARCY on Sep 10, 2023
Hello Bessie, thank you so much for taking time to review. we are glad that you enjoyed your stay we hope to see you soon.

10/10 Excellent

Justina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect convenient stay! Some of the best prices in Napa. I only needed a place for one night and this location was fantastic. It took only about 10-30 minutes to get to all the food places and wineries I wanted to hit. We stayed in room 113 and it was newly renovated, clean, comfortable beds and bedding. It also had a really nice vanity area as well. Free and easy parking. Would stay again!
Stayed 1 night in Sep 2023
Response from Team Chablis Inn on Sep 7, 2023
Hi Justina, Thank you so much for your great review! We look forward to having you stay with us again. Warm Regards, Chablis Inn

8/10 Good

Brenda

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Team Chablis Inn on Sep 7, 2023
Hi Brenda, Thank you for staying with us. We appreciate your feedback!