Is Mercure Nagano Matsushiro Resort & Spa pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Mercure Nagano Matsushiro Resort & Spa?

As of Oct 28, 2025, prices found for a 1-night stay for 2 adults at Mercure Nagano Matsushiro Resort & Spa on Nov 18, 2025 start from $55.14, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Mercure Nagano Matsushiro Resort & Spa?

Self parking is free at this property.

What time is check-in at Mercure Nagano Matsushiro Resort & Spa?

Check-in start time: 3 PM; Check-in end time: 1 AM. After-hours check-in is not available.

Are there all-inclusive benefits at Mercure Nagano Matsushiro Resort & Spa?

Some rate plans available at this property are all-inclusive.

Where is Mercure Nagano Matsushiro Resort & Spa located?

Located in Matsushiro, this spa hotel is within 1 mi (2 km) of Matsushiro Castle and Former Matsushiro Literary and Military School. Nagano Olympic Stadium and Nagano Prefectural Museum of History are also within 6 mi (10 km).

Mercure Nagano Matsushiro Resort & Spa Reviews, Deals & Photos 2025

About the neighborhood

Located in Nagano, Mercure Nagano Matsushiro Resort & Spa is in the historical district. Matsushiro Castle and Former Matsushiro Literary and Military School are notable landmarks, and some of the area's activities can be experienced at Sugadaira Ski Resort and Minenoharakogen Ski Area. Looking to enjoy an event or a game? See what's going on at Nagano Olympic Stadium or M-Wave Olympic Memorial Arena. With canoeing and fishing nearby, you'll find plenty of adventures in the water.

Visit our Nagano travel guide

10/10 Excellent

Olga

Aug 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I really enjoyed my stay :) the hotel was clean and beautiful and my room was very comfortable

Stayed 2 nights in Aug 2025

10/10 Excellent

Mattie

Jun 19, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Stayed 1 night in Jun 2025

8/10 Good

David

Sep 29, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The area is picturesque with nice views of the mountains. There are two supermarkets and a petrol station close by. The interchange for the highway is 2 minutes away. There are a number of restaurants fairly close. The yakiniku restaurant gets booked up pretty quick so be sure to make a reservation. The former Sanada residence and military school are worth taking a look at too. They are just a couple of minutes away. The hotel itself is fresh and clean, with free sparkling wine, beer and snacks in the evening, then free spirits as a nightcap from 9pm. The onsen baths are a good size with access to a smaller outside rotenburo. The Japanese style room we stayed in was spacious with a separate seating are next to the window with a mountain view.

Stayed 2 nights in Sep 2025

10/10 Excellent

Joel

Feb 17, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Best accommodations and location for the price.

Stayed 2 nights in Feb 2025

10/10 Excellent

Yuko

Jul 27, 2025

Liked: Cleanliness

The room was spacious and comfortable. The facilities are old but clean (though I noticed some water stains in the toilet). The check-in staff was kind and helpful, but the person I spoke with on the phone tried to charge extra for breakfast even though it was already included, which felt unreliable. However, the bath and breakfast were excellent, so I’m satisfied overall and would stay again.

Stayed 1 night in Jul 2025

4/10 Poor

Matthew

Jul 14, 2025

Disliked: Cleanliness

Poorly staffed and dated rooms

Stayed 2 nights in Jul 2025

8/10 Good

Teresa

Mar 25, 2025

Liked: Cleanliness, staff & service, amenities

Food quality is good, the hotel is a bit old and need to refurnish

Stayed 1 night in Mar 2025

2/10 Terrible

Verified traveler

Jul 27, 2025

Disliked: Staff & service

there was no chance for breakfast as too many people are at the waiting list. the price of over 40,000 yen is definetely too much expensive for this quality.

Stayed 1 night in Jul 2025

4/10 Poor

Takanori

Jul 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The breakfast buffet was great and you will love it. But they gave us wrong room although I booked bigger room online and the room’s floor had huge stains. And when I stayed there, men’s hot spring was broken and we had scheduled for sharing one hot spring space and it was so crowded and I couldn’t relax at all. That was my unlucky experience.

Stayed 1 night in Jul 2025

10/10 Excellent

joshua

Feb 19, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This has been by far one of the best hotels. The room isn’t of super high end luxury, but the onsen was one of the best. The buffet for breakfast competes with the level of a high end Las Vegas resort. And staff is excellent and multilingual.

Stayed 1 night in Feb 2025

8/10 Good

Alexander

Mar 21, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful views of the mountains and walkable distance to Matsushiro Castle Ruins. The location is a bit far from Nagano City so I takes a bus to get back to city for more dining and nightlife options. Breakfast buffet was great with a huge variety of japanese and western choices.

Stayed 1 night in Mar 2025

10/10 Excellent

Alfred

Mar 7, 2025

Liked: Amenities

One of the nicest places we’ve ever stayed. Super nice room, huge amount of space, two very comfortable double beds. Very nice sitting area, great view. Very nice onsen, and very very reasonably priced. Can’t wait to go back. Highly recommended!!

Stayed 2 nights in Feb 2025

8/10 Good

Brian

Feb 20, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value

Good hotel. A bit away from the main area of town so the dinner choices are limited.

Stayed 2 nights in Feb 2025

10/10 Excellent

Jeremy

Feb 20, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel facilities are amazing. Room is ckean and spacioud. Onzen is fantastic. Laundry is excellent. Great view of ghe mountains.

Stayed 2 nights in Feb 2025

8/10 Good

Andrew

Apr 22, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Large hotel with Onsen

Large hotel with a nice large Onsen for guest use. Rather far from central Nagano. Need to either take the hotel bus that goes every hour or take the local bus. Supermarket and Lawson store within walking distant from 5 minutes. Breakfast available on site. Good selection. However if staying several nights it can get a bit repetitive.

Stayed 3 nights in Apr 2025

6/10 Okay

Verified traveler

May 1, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not buy meals

Hotel it self is ok but the dinner and breakfast buffet ia definitely not worth the money. The bento from nearby supermarket would have been better

Stayed 3 nights in Apr 2025

8/10 Good

Frank

Apr 8, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

almost perfect, non English speaking people at the counter are very helpless and not able to give info about hotel or travel information or what about the hotel around.

Stayed 2 nights in Apr 2025

6/10 Okay

Dan

May 3, 2025

Liked: Staff & service

Not what was expected

Large hotel with lots of tour bus traffic. Large lobby, lounge is only open for one and a half hours. Stayed in a traditional Japanese style room that could sleep 7. Four people was very tight. No complimentary coffee. Extensive breakfast buffet needing reservations and expensive. Floor we were on was in need of renovation. Could have been cleaner.

Stayed 3 nights in Apr 2025

8/10 Good

LO WEE

May 27, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Generally good except for the drinking water replenishment. While I understand that this is a premium spring water offering, the guest should not be deprived of their rightful allocation. My daughter tried to secure the replenishment for the 3rd night on the parent's behalf but was refused and instead, was given one. Maybe it will be better off to place these allocations in the room rather than having to claim over the counter.

Stayed 3 nights in May 2025

4/10 Poor

Penny

Apr 23, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A long way from anywhere

A long way from Nagano Station. A long way from anything. Did not receive a reply from the hotel when making enquiry with regard to a courtesy bus/car. Lobby was huge; hotel was huge; room was spacious; bed was lumpy; 'capsule' bathroom smelt from poor drainage. Staff were efficient and polite. The courtesy bus on the hour may have been improved with half hourly rather than hourly schedule and start earlier as distances needed to be factored in to excursions.

Stayed 4 nights in Apr 2025

8/10 Good

Amanda

Apr 18, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We were a bit worried before arriving, due to some very mixed reviews. However, our stay was good. We used the shuttle bus without any problems, there was always space. There is a lot of choice in the breakfast and evening buffets. Our booking through Expedia also allowed access to "the lounge" where you could get drinks and nibbles at set times, late afternoon and evening. The only annoying thing was a booking system for breakfast and dinner. Dinner slots went live at 3pm and breakfast at 9pm so you had to remember to log in and book. Some slots were obviously given to large coach parties, as some were blocked out even at 3pm on the dot. However, I appreciate they are trying to control the flow of the buffet restaurant so they have to do something. All in all we had a good stay.

10/10 Excellent

Megumi

Jul 29, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great view, meal, hotspring; interesting area

The breakfast buffet was extravaganza! I never seen that much extent of options and they were top notch! It is a big hotel so they had to limit time so we got busy exploring different items. We did not have dinner there but I wonder what it would have been like. We went out to a local mom and pop bar. The immediate area did not seem to have many options for eating out though. The hot spring bath was nice. We enjoyed going between inside and olhalf-outside baths. We didn't do this but saw used the sauna and cold bath. The view from the room was wonderful, looking at snow-capped mountain ridges. The only con is that we were a family of 5 and had to get separated into two rooms. It would have been nice to stay together in one room with five futons. Maybe they were out of bigger rooms when we booked? The location was good for a car access. It is away from the city center of Nagano so if you travel by train, a taxi ride would be needed. But we were pleasantly surprised by what this Matsushiro area had to offer. After checking out we drove a few minutes to the Matsushiro historic residential area, parked, strolled the old Shinto shrine and Buddhist temples. Then we toured into the enormous cave that Imperial Japan dug near the end of WWII to move the headquarter from Tokyo. They never actually moved, but they preserved the cave as a historic site. big military

Stayed 1 night in Jun 2025

8/10 Good

YOUKO

Oct 18, 2025

Liked: Staff & service

加湿器が欲しかった

Stayed 1 night in Oct 2025

6/10 Okay

AYUKO

Oct 16, 2025

Disliked: Amenities

平日、金曜日に大人4人で一泊しました。ラウンジアクセスを付けたのですが、お料理の質、味は並です。種類は多いです。お酒と飲み物も種類が多いので良かった。あまり期待しすぎるとガッカリしちゃうかも？です。

Stayed 1 night in Oct 2025

10/10 Excellent

Naomi

Oct 12, 2025

Liked: Cleanliness, amenities, property conditions & facilities

館内もお部屋もお風呂も、どこもかしこも清掃が行き届いていて、とても気持ちよく過ごすことができました。宿泊客は無料で利用できるラウンジ、バイキングの種類の豊富なこと、全てが感動でした。ありがとうございました。

Stayed 1 night in Oct 2025

Mercure Nagano Matsushiro Resort & Spa

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Mercure Nagano Matsushiro Resort & Spa Reviews