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Reviews of Sand Dunes Resort and Suites

3.5 out of 5
Sand Dunes Resort and Suites
Myrtle Beach, SC

Reviews

7.0

Good

Rating 10 - Excellent. 403 out of 1367 reviews" "
Rating 8 - Good. 356 out of 1367 reviews" "
Rating 6 - Okay. 244 out of 1367 reviews" "
Rating 4 - Poor. 171 out of 1367 reviews" "
Rating 2 - Terrible. 193 out of 1367 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Tammi

Traveled with family
This property did not have maid service. We had to ask for clean towels, toilet paper a couple times. They should let you know prior there is no maid service.. people also were rude and seemed inconvenienced. I would not stay here again.
Stayed 4 nights in May 2024

2/10 Terrible

Tara

Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Scott Allen

Guest service front desk rude
Stayed 8 nights in May 2024

10/10 Excellent

Chrysten

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024

6/10 Okay

Pamela

Stayed 4 nights in May 2024

10/10 Excellent

Tyrone

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property has lots of good things to do especially with kids.
Stayed 2 nights in May 2024

10/10 Excellent

Angela

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Alexander

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room has a clear view of the beach which made the experience so much better. The cleanliness of the hotel was very exceptional and I enjoyed my stay.
Stayed 2 nights in May 2024

10/10 Excellent

Milena

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 1 night in May 2024

10/10 Excellent

Johan

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great love the ocean view
Stayed 2 nights in Apr 2024

6/10 Okay

Lester

Traveled with family and small children
Well I like the fact it has a beach and a hot tub Did not like the area where the indoor pool is, need some cleaning and painting.
Stayed 4 nights in Apr 2024

8/10 Good

James

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s a cool place to stay
Stayed 1 night in May 2024

8/10 Good

Sarah

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Liked options of pools, water areas and beach. Loved having the balcony room. The food at the restaurant in the resort was very good. Staff maybe could’ve been a little friendlier on resort side. Glad there was laundry in the building, huge plus esp having kids. Got a great deal with flights on Expedia. Overall a good experience, would return again.
Stayed 4 nights in Apr 2024

8/10 Good

Amber

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024

4/10 Poor

Jose

Stayed 2 nights in Apr 2024

10/10 Excellent

Rashmi

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Our first time stay here. Property was good,safe,clean. Easy and quick check in.
Stayed 1 night in Apr 2024

10/10 Excellent

JENNIFER

Stayed 2 nights in Apr 2024

10/10 Excellent

Justin

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Quiet and great location!
Stayed 1 night in Apr 2024

6/10 Okay

Tina

Traveled with family and small children
Did not like that everything was not open all the time, water park was only open 2 days that we were there. They base their opening and closing upon the number of people staying at the Resort, the Glow in the dark put put golf is only open certain times, when I book a room for vacation, I want to know all the amenities are going to be open.
Stayed 5 nights in Apr 2024

6/10 Okay

Conterial

Disliked: Cleanliness
Stayed 2 nights in Apr 2024

6/10 Okay

JENNY

Traveled with family
Disliked: Amenities, property conditions & facilities
The conditions of the property could be better, no good hosting in the lobby, the indoor hot tub has too much chlorine, its run very poorly.
Stayed 3 nights in Apr 2024

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, property conditions & facilities
Staff is friendly and accommodating (thank you Sandy for your amazing service and beautiful personality). Lovely Tiki Bar and delicious breakfast options!! We had a fantastic stay!!!
Stayed 5 nights in Apr 2024

4/10 Poor

Jennifer

Disliked: Cleanliness
Stayed 5 nights in Apr 2024

2/10 Terrible

Holly

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Water park mostly closed. No water at all for hours and no one even told us. Staff was rude and couldn’t be bothered. Indoor pools dirty. Wait staff are restaurant and bar were amazing kind people, as well as service staff. Front desk and managers were awful and unapproachable. No communication. Beds are spring mattress super uncomfortable
Stayed 4 nights in Apr 2024

2/10 Terrible

Kathleen

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The staff is rude, pools are disgusting. Definitely not worth the money
Stayed 2 nights in Apr 2024

4/10 Poor

John

Disliked: Cleanliness, property conditions & facilities
Upon arrival the toilet was clean but the basin was not filled with water. I turned the input valve and then the toilet filled. The TV did not work. Thought it was batteries for the remote but when maitainence came and moved the dresser we found out it was not plugged in! Never had to check if my hotel TV was plugged in before. Both the sink and shower did not drain. When showering you were quickly up to your ankles in water. The sink also didn't drain which gives you the feeling there are clots of hair in the drainage pipes and hence the system is not clean. The personel were fine however and the shower had great water pressure with instant hot water.
Stayed 2 nights in Apr 2024

2/10 Terrible

Niomi

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

Prashant

Disliked: Cleanliness, amenities, property conditions & facilities
Check in experience was not good and some weird smale in the lift and registration area. Room was not cleaned. So far was not good experience.
Stayed 2 nights in Apr 2024

4/10 Poor

shawbrandy

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We were sold on the property for the water park and arcade features but after checking in we realized the water park was actually broken and not running the arcade is also not open because of renovations they have 4-5 games in the hotel. The pool was so chlorinated that mine and my children’s eyes were burning after 10 minutes we had to leave. There was not much to do for kids during the rain. Overall would not go back to this hotel.
Stayed 4 nights in Mar 2024

4/10 Poor

Ricardo

Disliked: Cleanliness, amenities, property conditions & facilities
Well, overall everything was dirty. Sand everywhere and dirty. The doors of the kitchen cabinets didn’t open in full because it would hit the light on the ceiling, refrigerator door either hit the cabinets or the door jamb. Toilet was always running. The unit need a serious update and some painting. We select a unit with two “rooms” but we found it with no doors. Also cockroaches running around.
Stayed 3 nights in Apr 2024

10/10 Excellent

Aiyon

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
I like the environment and how safe it is
Stayed 2 nights in Apr 2024

8/10 Good

kim

Stayed 2 nights in Apr 2024

8/10 Good

Bobby

Stayed 1 night in Apr 2024

10/10 Excellent

Christina

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room we stayed in was clean and quiet, the employees were very respectful, especially claudine. Easy communication
Stayed 3 nights in Apr 2024

8/10 Good

Paulo

Traveled with family
Disliked: Cleanliness, amenities
The pool areas were dirty with cloudy oily water in the indoor pools. The outside pools were dirty with a lot of leaves. When we checked into the room we had to ask for new sheets. The ones on the beds had red and brown stains on them. The resort has a no contact house keeping policy. Which they do not enter your room. I had to get my own sheets from the front desk and change them myself.
Stayed 3 nights in Apr 2024

6/10 Okay

YOLANDA D.

Traveled with family and small children
The view of the ocean was spectacular.The staff was friendly. However, the mattresses were not good. Our backs hurt the entire stay. Even my 8-yr old complained.There should be a disclaimer when booking about parking: ONLY SMALL AND MID SIZE VEHICLES.(Maybe there is and I didn't see when booking)
Stayed 4 nights in Apr 2024

6/10 Okay

Mike

Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2024

4/10 Poor

Joshua

Traveled with family and small children, Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Our door could not stay shut and can just be pushed open, so we couldn’t leave the room once we 1st got there until maintenance came and fixed lock but was in room for 2 hours and couldn’t leave until he finished because all our bags were in room
Stayed 3 nights in Mar 2024

8/10 Good

Andrea

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed for over 20 years love the place.
Stayed 3 nights in Mar 2024

6/10 Okay

Tracey

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The stay overall was perfect ❤️. Only issue we had was two staff members were super rude and nonchalant with guest who was asking questions. I even watched one employee on the phone making rude facial expressions while answering a guest questions. I understand our questions maybe a little annoying however we would just like to answer for our own peace at mind.
Stayed 3 nights in Apr 2024

4/10 Poor

Simone

Traveled with family
Disliked: Amenities, property conditions & facilities
I wouldn't recommend this property to anyone. It certainly wasn't worth the money. The front desk staff, seemed annoyed to be there, and after my three night stay, I was also annoyed.The overall appearance of the property was rundown. Rust stains visible everywhere and patio chairs dirty. Toilet paper was was more than halfway done on day 1, it was obvious a proper room turnover wasn't done. I called for fresh towels and toliet paper and didn't receive it until over 5 hours later. Please skip the breakfast buffet, the food was absolutely insipid. Lastly, on day three we were awakened by loud continuous banging. It was pest control, stopping by to spray our room. I was still in my pjs. The ocean view from my room was breathtaking and is the only reason for my 2 star rating, otherwise it would be a zero.
Stayed 3 nights in Apr 2024

2/10 Terrible

Mary

Traveled with family and small children
Disliked: Cleanliness, amenities
The parking was to small and everything was restricted . Also the resort was rundown some of the elevator doesn’t function correctly. The pool was to small and looked dirty.
Stayed 6 nights in Mar 2024

6/10 Okay

Keeneya

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
Good place to stay. A little overpriced for the quality. The rooms can use some love. The furniture was dingy and there was rust on anything metal. We kept hearing this strange rumbling in the walls in the kitchen and bathroom and sometimes from the hallway. That alone would deter another stay. The tiki bar was fun, the pizza overpriced, the convenience store reasonable.
Stayed 2 nights in Mar 2024

2/10 Terrible

Shawn

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Jose R

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Hotel and property areas were so clean. The staff was very friendly, so it is a place that I definitely will be in the future.
Stayed 2 nights in Mar 2024

10/10 Excellent

Juanesha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean & comfortable room, a lot of amenities, a lot of things for the kids to do, right on the beach PERFECT view. All you can eat breakfast was good and reasonable pricing. We really enjoyed our vacation.
Stayed 2 nights in Mar 2024

6/10 Okay

Arielle

Traveled with family
I was super disappointed this trip. We stayed in one of the suits facing the water park. Our bed was so uncomfortable we ended up checking out a day early. The walls were not installed well at all. We had noisy neighbors and loud people up and down the halls. The room was pretty decent as far being clean. With the weather being cold we were hoping for a good indoor pool experience that didn’t happen. One pool area with a beautiful view of the ocean was only 3 feet deep and the hot tubs had so much chlorine it was foaming. I was scared to let my kids in it and just the smell burned your eyes. The other indoor pool was locked at lunch when it was suppose to be open at 8am. It took 20 minutes for someone to let up in. Once we were in the chlorine wasn’t too bad in there. It had a deeper end too. However it was old and dirty looking. You felt gross being in there. Over all one of the worst trip experiences we have had.
Stayed 2 nights in Mar 2024

8/10 Good

Amy

Traveled with family
Disliked: Amenities
I really liked the size of our condo/suite, the furniture was beachy & nice, in good shape. Excellent curtains all in good condition. We used 3 of the 4 beds; 2 double beds when you walked into the room, with a full bath off the beds; then a walk through kitchen, into a living room/dining area and a half bath. The bathroom fans were really loud and need replacing and I found the lights were so bright it interrupted the sleep when you were at the bed beside the bathroom. Beds were okay. the pull down bed was good, we didn’t use the couch bed. Couch was comfortable enough and had cozy cushions. There was NO mold or bad smell anywhere thankfully, no carpets. Pillows were not comfortable, beds were ok but woke often. Good view of the beach, which was about a block to the water. Kitchen: stove top burner, a microwave, 2 fridges (we only used the one), microwave, appropriate lighting but not a lot of plug ins. A balcony, with seating and a table, though white chairs were a bit stained. Storage -good sized closet when you walk in and wall open storage for groceries. There was a safe but we didn’t use it. Bathroom floor had some hair on it, Laundry coin stacked machine outside our door. There were 2 tv’s; no cable but you could go on different apps like Hulu, YouTube,Close to the beach. The Sand Dunes was spread out and we were out of the main building with a dirty pool, two more on parallel streets. Same signs as Ocean Dunes beside us. Stayed 2 nights, balcony door didn’t lock
Stayed 2 nights in Mar 2024

6/10 Okay

Angela

Stayed 2 nights in Mar 2024

6/10 Okay

Blue

Traveled with partner
Bar and Grill. Try the Fish and Chips
Stayed 2 nights in Mar 2024
Response from LLear on Mar 4, 2024
Thank you for the review, we will certainly pass along the compliment to the Beachfront Kitchen and Bar that you enjoyed your time with them. We look forward to seeing you again in the future.