Museu de Armas Castelo São João Tours

Best resort for kids, amazing staffs and nice security

We were here for just two nights. This is a family resort catered for families. That didn’t particularly bother us as a young couple but something to be aware of. We had a few issues. 1. We weren’t given a hotel room, instead a two bedroom apartment a few buildings down at the sister resort. They did move us upon request after the first night 2. The code for the apartment didn’t work. We had to wait an hour for someone to bring a ladder and climb through a window to get inside and reset the password 3. WiFi didn’t work in the apartment, had to wait an hour for someone to figure out what the password was 4. Had to wait 30 minutes at the towel stand for a towel because they ran out. I don’t understand how you run out of towels at a beach resort. Went to the front desk and they gave me one. 5. Hot water was not working in the apartment. 6. At 7 pm walked around trying to find somewhere to have a drink. The bar outside was closed and told me to go to the lobby bar. Lobby bar told me to go upstairs restaurant. Upstairs restaurant said they were closed. Pretty crazy to not be able to get a drink at 7 pm on vacation at a resort If you have kids, they’ll have fun. But if you don’t, stay somewhere nicer.

Staff were very helpful and the reception manager was the best. She was so patient and friendly. Hotel was really good overall. Food was good and it was easy to find anything we needed right there. The staff from the wet bar were not very nice. They seemed like they were unhappy and not very motivated. They would never explain us what each drink was and would just tell us to look online. That happened in every wet bar! Staff from the restaurants were really nice specially the ladies who made Tapioca for breakfast. All very friendly and happy. We would go back in the future since we saw they are expanding the resort but the rooms need some updates but very good overall.