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The security doors could be opened without a hotel key two different days we were there. Hallway by the door looked and smelled disgusting. The pool was gross. The staff overall were great but I was traveling with three small children so my main concerns were safety and cleanliness and these two things were not taken care of.
Lisa
Stayed 3 nights in May 2024
6/10 Okay
Marlene De
Traveled with family
May 26, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The property was not clean including our two rooms. The mattresses were lumpy. The floors in the bathroom looked dirty and the tub in 305 was slippery. We thought Radisson was going to be a great place to stay especially with how much we paid. There was a dog a few doors down that barked an awful lot and was very loud.
Thank you for staying with us. We appreciate the 5 stars. Your feedback is very much welcomed. Please come back again soon. Thank you and have a great day!
Thank you for staying with us. Your feedback is very much appreciated. Thank you for the 4 stars. Please come back to stay with us again soon. Thank you and have a great day!
Thank you for staying with us. As well, thank you for your feedback. I apologize for any inconveniences you may have experienced at our hotel during your stay. Please feel free to reach out to us if you feel the need. Thank you, Management
6/10 Okay
myra
May 14, 2024
myra
Stayed 7 nights in Apr 2024
Response from LKerr on May 16, 2024
Dear Myra,Thank you for staying with us and thank you so much for your feedback. I sincerely appreciate your 3 star rating. I'm happy you had a nice experience with us. Hope you will stay with us again soon. Sincerely, Management
The room with the king bed was the largest room I ever stayed in. It had a fridge, microwave, a Keurig coffee maker, table with chair to use as a desk, a 2-person couch and a whirlpool tub and tv. I didn't use the whirlpool, but everything else was in good condition and working order. I would recommend tis hotel for anyone visiting Murrells Inlet.
Thomas
Stayed 4 nights in May 2024
Response from LKerr on May 13, 2024
Thomas,We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.
At over 165.00 a night I do not expect to have Cockroaches in my room .
Don
Stayed 2 nights in May 2024
Response from LKerr on May 13, 2024
Don, We apologize because you were unsatisfied with your stay. We appreciate you taking the time to share your experience. Your comments are valued, and will be used to consider improvements in the future. We hope for another opportunity to exceed your expectations.
Anthony,We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.
The room was very large, and well-equipped. I will definitely stay there again.
Burnie
Stayed 2 nights in Apr 2024
Response from LKerr on May 13, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.
Least expensive in great area. Working man's hotel...and out of town college sports folk...for the "deal" price.
OKay with very nice staff.
June
Stayed 2 nights in Apr 2024
Response from LKerr on May 13, 2024
June, Thank you for staying with us. We appreciate you taking the time to respond about your most recent stay at our hotel. We hope to see you again in the future.
6/10 Okay
Betty
Apr 26, 2024
Betty
Stayed 1 night in Apr 2024
Response from LKerr on May 16, 2024
Dear Betty,Thanks so much for your feedback. I sincerely appreciate your 3 star rating. I'm glad you had a nice experience with us. Hope you will stay with us again soon. Thank you and have a great day! Sincerely, Management
Thank you for staying with us. Your feedback is very important to us. I am glad you enjoyed your stay. We hope to see you again soon. Have a great day!
10/10 Excellent
Tommy
Apr 16, 2024
Liked: Cleanliness, staff & service
Tommy
Stayed 1 night in Apr 2024
Response from Rodriguez on Apr 17, 2024
Dear Tommy,Thank you so much for staying with us!Warmest Regards,
Room was Dirty. The Furniture had Pieces Broken/Missing, The Blackout Curtains Had Over a Dozen Small Holes in Them, and The Key Cards Kept Deactivating.
Stephen
Stayed 2 nights in Apr 2024
Response from Rodriguez on Apr 14, 2024
Dear Stephen,We are very sorry for all the inconveniences. We are addressing as we speak to correct or prevent any further situations,Regards,
6/10 Okay
Joann
Apr 8, 2024
Joann
Stayed 1 night in Apr 2024
Response from Rodriguez on Apr 14, 2024
Dear Joann,Thank you for staying with us!Kindest Regards,
4/10 Poor
Brittany
Apr 6, 2024
Disliked: Property conditions & facilities
Na
Brittany
Stayed 5 nights in Apr 2024
Response from Rodriguez on Apr 14, 2024
Dear Brittany,Thank you for staying with us!Best Regards,
The place was dirty looks like it had not been cleaned in a very long time, if it was not in middle of the night when we arrived I would not have stayed there.
Michelle
Stayed 1 night in Mar 2024
Response from Rodriguez on Apr 14, 2024
Dear Michelle,We apologize for the inconvenience. I will address immediately with respective department and make sure the preventative maintenance and actions are in place.Best Regards,
10/10 Excellent
Charlotte
Traveled with family
Mar 30, 2024
Liked: Property conditions & facilities
It was a great place for a weekend trip
Charlotte
Stayed 2 nights in Mar 2024
Response from Rodriguez on Apr 14, 2024
Dear Charlotte,Thank you so much. We love seeing 5 out 5 on response.Best Regards,
8/10 Good
June
Mar 28, 2024
Internet not working
June
Stayed 1 night in Mar 2024
Response from Rodriguez on Apr 14, 2024
Dear June,Thank you for your feedback. Happy to report wifi inconvenience is fixed.Sincerely,
Old, musty, dingy, run down, not what I expected from a Country Inn & Suites by Radisson
Mik
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 16, 2024
Mik:We apologize you were not satisfied with the hotel during your stay. We appreciate you taking the time to share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. We hope for another opportunity to exceed your expectations.
8/10 Good
Ray
Mar 14, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The gentleman who greeted me upon arrival was very friendly and welcoming. The hotel was clean and conveniently located, but very dated and worn out looking. It was as if it had been stuck in a 1985 time loop. I was given keys to “the big room” on level 3; the one with the jacuzzi tub. But don’t use it; it’s broken! I was told. So the room was as clean as any room that’s seen that many strangers could be.
The mattress was a king size firm rim with a soft center…a big soft bowl. The bathroom, while clean, reminded me of one that would fit nicely in a small woodland cabin. And the towels would be better suited to scrape paint off a bridge than to use on one’s wet skin post-shower.
A pleasant surprise was that the air conditioner functioned flawlessly and kept me a comfortable temperature as I reclined in the bed bowl.
I awoke looking forward to the complimentary breakfast. I quickly freshened up and followed the smell of bacon to the dining area. I arrived in an empty dining area, and a nearly empty buffet. I scraped together a plate of egg crumbs and left over potatoes and sought out enough ketchup packets to drown the
Ray
Stayed 1 night in Mar 2024
Response from General Manager on Mar 14, 2024
Ray:Thank you for choosing our hotel and for taking the time to share your feedback. We are happy to hear that for the most part you were pleased with the hotel and services provided. We have addressed the issue you mentioned to ensure another guest does not have the same experience. Please accept our apologies. We hope to see you again.Sincerely,
Not a clean hotel. Dirty towels, dirty rooms and holes where electrical outlets should be.
Paul
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 11, 2024
Paul:Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.
2/10 Terrible
Britt
Mar 3, 2024
Britt
Stayed 1 night in Mar 2024
Response from Rodriguez on Apr 14, 2024
Dear Britt,We are very sorry to see your score.Hopefully you can give us a second chance.Regards,
I’ve never stayed in a suite before, so it was nice to have the room. We felt the room itself was well-maintained and large. We thought the carpeting in the hallways was dirty.
Mary K.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 4, 2024
Mary K:Thank you for choosing our hotel and for taking the time to share your feedback. We are happy to hear that for the most part you were pleased with the hotel and services provided. We have addressed the issue you mentioned to ensure another guest does not have the same experience. Please accept our apologies. We hope to see you again.
Deborah:Thank you for giving us a 5-stars review! We are delighted to know that you are satisfied with our breakfast and rooms. Looking forward to seeing you again soon at the Hotel.
8/10 Good
Marilynne
Feb 29, 2024
Liked: Staff & service
Location
Marilynne
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 1, 2024
Marilynne:Thank you for choosing our hotel and for taking the time to share your feedback. We are happy to hear that for the most part you were pleased with the hotel and services provided. We have addressed the issue you mentioned to ensure another guest does not have the same experience. Please accept our apologies. We hope to see you again.
6/10 Okay
Rob
Feb 20, 2024
Disliked: Staff & service
Rob
Stayed 1 night in Feb 2024
Response from General Manager on Feb 29, 2024
Thank you for sharing your honest feedback, and we will aim to remediate soon the problems you have experienced. Hoping you will give us a second chance to better serve you in the future.
No internet or tv service during my one night stay for business. Hallway carpet very dirty. Terrible odor in room and hallway. Unknown hairs on mattress pad on one of the beds. Breakfast was good. Hot coffee 24/7. Front desk gentleman very nice.
Verified traveler
Stayed 1 night in Feb 2024
Response from General Manager on Feb 29, 2024
We would like to express our gratitude for your review. Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.
10/10 Excellent
Charles
Business traveler, Traveled with family
Feb 5, 2024
Liked: Staff & service
Good location but the carpet is showing a lot of wear, did not appear clean, but acceptable for the night.
Charles
Stayed 1 night in Feb 2024
Response from General Manager on Feb 29, 2024
Charles:We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.
10/10 Excellent
Michael
Feb 4, 2024
Michael
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 21, 2024
Michael:Thank you for giving us a 5-stars review! We are delighted to know that you are satisfied with our breakfast and rooms. Looking forward to seeing you again soon at the Hotel.
6/10 Okay
Matthew, Findlay
Jan 17, 2024
This
Matthew
Stayed 1 night in Jan 2024
Response from General Manager on Feb 29, 2024
Matthew:We apologize you were not satisfied with the hotel during your stay. We appreciate you taking the time to share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. We hope for another opportunity to exceed your expectations
10/10 Excellent
Shelley
Jan 15, 2024
Liked: Cleanliness, staff & service, room comfort
Shelley
Stayed 3 nights in Jan 2024
Response from General Manager on Feb 29, 2024
Shelley:We would like to express our gratitude for your review. Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.
The lobby was clean. The room was great. Clean and comfortable with a small sitting area. The breakfast was very good.
Douglas
Stayed 3 nights in Jan 2024
Response from General Manager on Mar 1, 2024
Douglas:Thank you for giving us a 5-stars review! We are delighted to know that you are satisfied with our breakfast and rooms. Looking forward to seeing you again soon at the Hotel.
6/10 Okay
Jerilyn
Jan 11, 2024
Jerilyn
Stayed 3 nights in Jan 2024
Response from General Manager on Mar 4, 2024
Jerilyn:We would like to express our gratitude for your review. Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.
10/10 Excellent
Elizabeth, Murrells inlet
Traveled with pets
Jan 10, 2024
Liked: Staff & service
The staff was wonderful…if I could suggest updates to the rooms…
Elizabeth
Stayed 1 night in Jan 2024
Response from General Manager on Feb 29, 2024
Elizabeth:We would like to express our gratitude for your review. Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.
Mary:Thank you for choosing our hotel and for taking the time to share your feedback. We are happy to hear that for the most part you were pleased with the hotel and services provided. We have addressed the issue you mentioned to ensure another guest does not have the same experience. Please accept our apologies. We hope to see you again.
Gwendolyn:We would like to express our gratitude for your review. Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.
Room and property lacked in cleanliness. There were bugs all over the breakfast area. Ended up checking out after 2 night that was supposed to be a 6 night stay. Going to request a refunded for the 4 nights I didn’t stay.
Michael
Stayed 6 nights in Dec 2023
Response from Venetia Kouzis on Dec 31, 2023
Michael,I would love to speak with you in further detail about your stay. If you could please give me a call at the hotel. I will be here Tuesday - Saturday. I look forward to speaking with you.Venetia KouzisGeneral Manager
The breakfast was very disappointing. Came down a little after 8 am. There was no fruit or any kind of juice. Eggs and potatoes were cold, but the bacon was good. There were bagels, but no cream cheese. Had muffins and another form of bread. There were waffle makers and syrup. Limited yogurt, milk and sad Looking hard boiled eggs,
It was so outdated. looked so dirty i think there was bugs.
We left within 2 hrs of our check in because we were freaked out we might get bedbugs. we could not get our money back because we booked with hotels.com. will never use hotels.com again or that crappy hotel. Very disappointed
Richard
Stayed 2 nights in Dec 2023
6/10 Okay
Robert
Traveled with group
Dec 7, 2023
Disliked: Property conditions & facilities
Robert
Stayed 1 night in Dec 2023
2/10 Terrible
James
Dec 7, 2023
Liked: Staff & service
Disliked: Cleanliness
Other than finding a bed bug…. I reported it and checked out that same day.
James
Stayed 1 night in Dec 2023
8/10 Good
paul
Traveled with family
Dec 2, 2023
Liked: Staff & service
Staff were very helpful, friendly & nice! Property is hard to find. A sign close to the nearby intersections would be helpful. Some upgrades to the property would be a good step.
Nothing spectacular. We stayed here because we were closing on our house. It served the purpose and was clean for a one night stay.
Sonya
Stayed 1 night in Nov 2023
4/10 Poor
Butta
Traveled with family
Nov 28, 2023
We could not get our room cleaned until we were there for 3 days.
The front desk was very good.
Butta
Stayed 6 nights in Nov 2023
Response from General Manager on Dec 4, 2023
Butta:Thank you for taking the time to let us know about your experience. I apologize that you were disappointed. We will investigate your concerns and take whatever steps are necessary to ensure that our guests have a great stay with us in the future. Please give us another chance and come back and see us again soon. Sincerely,