Caribbean cuisine
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Reviews of Donway, A Jamaican Style Village

3 out of 5
Donway, A Jamaican Style Village
36 Gloucester Avenue, Montego Bay, Saint James

Reviews

7.4

Good

Rating 10 - Excellent. 73 out of 246 reviews" "
Rating 8 - Good. 87 out of 246 reviews" "
Rating 6 - Okay. 51 out of 246 reviews" "
Rating 4 - Poor. 16 out of 246 reviews" "
Rating 2 - Terrible. 19 out of 246 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

IVOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything, the beaches, restaurants, shops and supermarket.

8/10 Good

donnovan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and simple accommodations and Great location

8/10 Good

Marites

Traveled with family
Close to hip strip
Stayed 1 night in Jan 2023

10/10 Excellent

Carolee

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2022

8/10 Good

Vada

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I like that they had a skating rink which was not advertised and a dj every night. Front desk was friendly.
Stayed 3 nights in Nov 2022
Response from Donway on Nov 29, 2022
we appreciate your feedback, thanks for staying with us at Donway.

8/10 Good

Ansel

Stayed 5 nights in Sep 2022

6/10 Okay

Alton

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The lighting fixtures were broken, and the furniture were scratched and wobbly.
Stayed 1 night in Oct 2022
Response from Donway on Oct 3, 2022
thanks for your feedback.

10/10 Excellent

Juliet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Sep 2022
Response from Donway on Sep 22, 2022
thanks for staying with us

8/10 Good

michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022
Response from Donway on Sep 19, 2022
Thanks for staying with us.

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t stay there customer service was terrible and the property looks run down
Stayed 5 nights in Aug 2022
Response from Donway on Sep 5, 2022
Good afternoon Ms. Andrea. we appreciate your feed back. but rules are rules. check in time is 2-3pm if the guess arrive before like instant 9am we wont be able to check that guess in unless we charge for early check in. and that's what we explain to you. so how was customer service terrible. customer service was terrible because we didn't check you in at 9am.Have your self a blessed day

6/10 Okay

Thania

Liked: Staff & service
Disliked: Property conditions & facilities
The rooms need to be upgraded with beds add nice quality dressers and tables bathrooms are just old and phones for emergencies for questions a customers may have get new bedding for the beds ..Donway have potential to be beautiful and nice it’s just the rooms not up to par other than that the skating area is A1 I love it and the spa area I’m in love .. Please upgrade this place so people can feel at home away from home ..
Stayed 4 nights in Aug 2022
Response from donway2022 on Aug 31, 2022
Thanks for your feedback

6/10 Okay

Christina

Stayed 1 night in Aug 2022

8/10 Good

Leslie

Stayed 2 nights in Aug 2022
Response from Donway on Aug 15, 2022
Thanks for your feedback,

8/10 Good

Angeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Quick Overnights
They saved me! I left one hotel while waiting to check onto another I spent the night here. For a quick intro to the hip strip....this is a nice layover. In walking distance to Doctors Cove beach entrance. There is wifi. Local vendors on the strip.
Stayed 1 night in Aug 2022
Response from Donway on Aug 8, 2022
Thanks for your feedback. we appreciate your business

10/10 Excellent

Marsha jell

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were assisted from our point of arrival by warm and friendly staff. Sasha at the front desk was extremely helpful and accommodating.I definitely would recommend.
Stayed 2 nights in Jul 2022
Response from Donway on Jul 29, 2022
Thanks for your feedback, we appreciated you staying with us.

8/10 Good

Yarden

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place close to the hip strip
Stayed 4 nights in Jul 2022
Response from Donway on Jul 28, 2022
Thanks for staying with us, we appreciate you been here and your feedback.

8/10 Good

keisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was within walking distance to strip as it is. Second time visiting, nice for quick getaway where jus to rest when doing any sightseeing.
Stayed 2 nights in Jul 2022
Response from Donway on Jul 27, 2022
Thanks you for your feedback. we appreciate you staying with us at Donway

10/10 Excellent

Tanisha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You get what you pay for. We needed somewhere last minute after a missed flight. It wasn’t the resort but the staff was friendly. The room was clean and there was a driver to take us anywhere. We were minutes from great beaches and food. Less than five from the airport.
Stayed 2 nights in Jul 2022
Response from Donway on Jul 19, 2022
Thank you for your feedback. and also for making Donway Hotel

4/10 Poor

Michael

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Seems like it’s mostly locals stay at this property.
Stayed 2 nights in Jul 2022
Response from Donway on Jul 15, 2022
Seems like it’s mostly locals stay at this property. No we have a lot of guest from all over the world stay with us. like u so thanks for staying with us/

10/10 Excellent

jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome people and great rooms. I wish the jerk kitchen was open but it was being renavated. The only thing that would have made it perfect was a small fridge for keeping drinks cold in the rooms.will definitely go back
Stayed 4 nights in Jun 2022
Response from Donway on Jul 4, 2022
Thanks for staying with us.

2/10 Terrible

Alfred

Traveled with partner
Disliked: Amenities, property conditions & facilities
Best described as very basic, the room was clean apart from the 2 huge cockroach’s that also occupied the room! On thé profile it said they had a restaurant, that is not the case. So had to go out to find something to eat, and was swamped by the local vendors wanting to sell their wares, which was fine a polite no was all that was required to move on. We only stayed one night due to a flight cancellation and one night was more than enough.
Stayed 1 night in Jun 2022
Response from Donway on Jun 28, 2022
we are sorry that u did not enjoy your stay with us. we appreciate your feed back. has you where inform on arrival that due to covid- 19 protocol we keep our restaurant close. has for the cockroach we will do a room inspection so it does not again.

8/10 Good

Ruth-Ann

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jun 2022
Response from Donway on Jun 29, 2022
thanks for staying with us. we appreciate you making it Donway Hotel.

10/10 Excellent

Sharmeon, Denison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and cleanliness of room and property.
Stayed 7 nights in May 2022
Response from Donway on Jun 13, 2022
Thanks for your feedback, and also for staying with us at Donway we appreciate you.

8/10 Good

Javine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the room space and the set up. I like the ponds with tbr fish and turtles and I liked that it had a bar and skating area. I wish it had more engaging things to do and a pool.
Stayed 1 night in Apr 2022
Response from Donway on May 4, 2022
thanks for your feedback. we appreciate u staying with us. we are working on getting a swimming pool in soon.

6/10 Okay

ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2022
Response from Donway on Apr 30, 2022
Thanks for your feedback, we appreciate your business and for staying with us here at Donway Village

8/10 Good

yael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, affordable and lovely staff. Just be aware that on certain nights, music is played loudly near by (party). Security isn’t very tight either but I still felt very safe!
Stayed 2 nights in Apr 2022
Response from Donway on May 6, 2022
Thanks for your feedback. We appreciate your business.

8/10 Good

Leopold

Traveled with family
Liked: Cleanliness, staff & service, amenities
The tall security "lady" that mend the gate during the daylight hours was very unpleasant! Faceal features that is, in my opinion she is not doing a good job, I don't think she like her job; everybody else was wonderful 👍.
Stayed 7 nights in Apr 2022
Response from Donway on Apr 11, 2022
Thanks you for your feedback. we will look into it.

2/10 Terrible

Melvil, Portmore

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

2/10 Terrible

William

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Flight was canceled so this was a last resort. Arrived Saturday evening. An open air roller rink is literally steps away and it is a head pounding blare of pumping music and screaming dj til 3 am. The room floor was filthy - we actually used hand wipes to make a walking path where we could step. Furniture was dirty and had seen much better days. Wiped it down along with the bathroom door/handles. Pretty icky. TV was fuzzy and couldn’t hear it at a normal level due to the head pounding music outside. The room pics online show the rooms, yes, but the actual feel of the room and property are very different in reality It is what it is.
Stayed 1 night in Apr 2022
Response from Donway on Apr 6, 2022
Thanks for your feed back. but the 3am music was not from our property it was from Big Apple Hotel on the the road.

8/10 Good

Jill

Stayed 1 night in Apr 2022
Response from Donway on Apr 6, 2022
Thanks for staying with us.

6/10 Okay

Sonia

Liked: Staff & service
There's a lot of entertainment activity on property throughout the weekend. Very noisy
Stayed 8 nights in Mar 2022
Response from Donway on Mar 30, 2022
thanks for your feedback.

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
I had a wonderful stay, the staff is friendly and courteous, clean environment
Stayed 3 nights in Mar 2022
Response from Donway on Mar 23, 2022
Thanks you for for staying with us.

8/10 Good

Samantha

Stayed 1 night in Mar 2022
Response from Donway on Mar 14, 2022
Thank for your feedback, and for staying with us.

6/10 Okay

Cynthia

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Housekeeping didn't come to the room to change towels and bed sheets. Also, the day before my checkout, I was locked out from Wifi. Watching TV, the TV picture was not clear, it was really fuzzy. Wifi had very weak signal.
Stayed 4 nights in Feb 2022
Response from Donway on Mar 7, 2022
thanks for your feedback, due to the pandemic we only go in your room if u ask us to. so we give service a day after your check in.

8/10 Good

jermaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good stay.quiet and convient.i just think each room should have a mini fridge in the room and have clothes hangars in the closet.
Stayed 2 nights in Feb 2022
Response from Donway on Mar 1, 2022
thanks for your feedback

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
the view and
Stayed 1 night in Feb 2022
Response from Donway on Mar 1, 2022
thanks for your feedback

10/10 Excellent

Jerry

Stayed 1 night in Feb 2022

10/10 Excellent

DAVE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it was very nice and friendly staff and was there to your needs in a timely matter.very great location on hip strip
Stayed 4 nights in Feb 2022
Response from Donway on Mar 1, 2022
thanks for your feedback

10/10 Excellent

BIRONDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location Staff was nice... Would stay there again and again
Stayed 4 nights in Feb 2022
Response from Donway on Mar 1, 2022
thanks for your feedback

8/10 Good

EmpressG

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great
Stayed 2 nights in Jan 2022
Response from Donway on Feb 1, 2022
Thanks for making it Donway, we appreciate you staying with us.

2/10 Terrible

Glenroy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Water
I can sum this up into one word- WATER! There was no water to the units. Bathing and washing your face cannot be done, without WATER. I had to leave the room and track down the only person on the premises cleaning the grounds and complain to him, that there was no WATER to the Rooms. No front desk, no staff. How can you charge someone for the night, without basic amenities, such as WATER!
Stayed 1 night in Jan 2022
Response from Donway on Jan 17, 2022
we sincerely apologize but all guest was inform on the water situation other National water commission of Jamaica had turn it off because a pipe was burst on the main road .

10/10 Excellent

Susanie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Place was very clean
Stayed 1 night in Jan 2022
Response from Donway on Jan 13, 2022
Thank for staying with us

8/10 Good

Alexandra

Traveled with partner
Liked: Cleanliness, staff & service
For the price compared to other hotels in the area it was a great deal. Nothing special about the rooms, but they are clean and we felt safe staying in the room. Hotel staff was helpful and drove us into town when we needed something. If you're just planning on using the room for sleeping it is an unbeatable price.
Stayed 6 nights in Dec 2021
Response from Donway on Jan 4, 2022
Thank for your feedback, and happy new year.

4/10 Poor

Tykeshia

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 2 nights in Dec 2021
Response from Donway on Dec 31, 2021
Thanks for staying with us. And Happy New Year

10/10 Excellent

Valdene W

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very safe friendly people 👍
Stayed 7 nights in Dec 2021
Response from Donway on Dec 31, 2021
Thanks for staying with us. and Happy New Year

8/10 Good

Carlton, New Hyde Park

Liked: Cleanliness, staff & service, property conditions & facilities
Although there were a few disappointments, I have no regrets having stayed at DONWAY because the positives outweighed the negatives. The first thing to understand is that this a bare minimum hotel, and if it is judged by that standard then it fares very well. The staff were helpful and very friendly, the place was very clean, and I felt very safe being there. I love the outside bar, and they occasionally offer jerk chicken and soup on the house for patrons drinking at the bar. Most places you may need to go for necessities are within 5 - 10 minutes walking distance. My only disappointments were: (a) water was warm and not hot, and the water pressure was always low, (b) the position of the building robs the rooms of natural sunlight (and I hated that because I wanted to see the beauty of the outside from my window); (c) no dining facility. The fact that I was mostly out every day somewhat cushioned the negatives. All in all, I would stay there again.
Stayed 6 nights in Dec 2021
Response from Donway on Dec 31, 2021
Thanks for staying with us. we will look into your concerns and Happy New year

10/10 Excellent

Angela, Hope Mills

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that the area was lighted up and there was a security gate. I love that the staff was very friendly I did not like the smell of weed but its Jamaica. The smell was not in my room so that was fine.
Stayed 1 night in Dec 2021
Response from Donway on Dec 22, 2021
Thanks for your feedback, and it was great having you stay with us at Donway.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel, close to everything
Stayed 4 nights in Dec 2021
Response from Donway on Dec 18, 2021
Thanks for your feedback. and thanks for staying with us at Donway. And from the Donway Family Merry Christmas and Happy New year to you and your family.

2/10 Terrible

The

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021