2/10 Terrible
Stanley
Traveled with partner
May 22, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
HORRIBLE EXPERIENCE.
CAVEAT EMPTOR - BUYER BEWARE.
I’ve travelled the world and stayed at over 100 resorts and hotels and don’t expect perfection, but Diani Reef Beach Resort and Spa is near the bottom.
In summary, will never return here and do not recommend Diani Reef Beach Resort and Spa.
Diani Reef Beach Resort & Spa is, at best, a 5 out of 10. Compared to other resorts, this is a Motel 6.
1. DO NO COME HERE UNLESS YOU LIKE COLD, OILY SALT WATER SHOWERS. ALL THE POSITIVES WERE NEGATED BECAUSE NO HOT WATER, NO FRESH CLEAN WATER. IT’S A DISGRACE.
2. ONLY COLD, OILY SALT WATER FOR SHOWERING THE WHOLE STAY.
3. DECEPTIVE ADVERTISING. FULL BOARD IS A SCAM.
4. NOT WORTH $180 USD PER DAY.
*A summary and a full write-up with the Good, the Bad and the Ugly are below.
If I had known or they had decently posted on their website about the water and shower situation I would never have come here. I did not expect extreme luxury, but at least the basics for $180USD per day. This is the only resort and spa in the world without fresh, hot clean running water. The staff are not the problem (they are all fabulous), it’s the ownership and senior management. Previously, I’ve stayed at Southern Palms in Diani, Severin in Nyali, La Mera and an Airbnb in Shanzu for 3 months. They are all Michelin 5 star resorts compared to Diani Reef Beach Resort & Spa. I am a seasoned world traveler and have also been four times to K
Stanley
Stayed 5 nights in May 2024