Miami Beach Beaches Tours

The staff was very nice cooperative & helpful they were very nice and polite and respectful the room was spotless very clean & smell so good great balcony to sit and watch the stars at night we would keep staying there every time to come to Miami

I was grateful for my room being ready two hours early and being on a high floor with a great ocean view. The furniture was pretty worn in the bedroom, the closet doors were entirely broken. There is only a single chair on the balcony in a double bed room. Not table, not second chair. Huge miss. The bathroom seemed newly appointed and in good shape. It did take upwards of 12 minutes just to get the shower hot, though, which is a lot of wasted water. The staff here was mostly okay, but no one made you feel at home or like they were happy you were there. The nicest staff were the valet guys and I didn’t even have a car. The on site Baleen kitchen was a beautiful restaurant but the servers in there had no idea what they were doing and whether I went in the morning or afternoon, food service would be slow and no one appeared to think about what a table would need. Getting them to even notice you at the restaurant was hard, and often the place was empty. I think I see why now. I was sat one day for lunch, they took my order and never asked if I wanted anything to drink. The water that always came with every seating prior never showed up either. The restaurant feels like it has no oversight whatsoever and charges you a small fortune for mediocre food. Save your money and go offsite.