Indoor pool, outdoor pool, pool umbrellas, sun loungers
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Reviews of BQ Apolo Hotel

4 out of 5
BQ Apolo Hotel
Carrer Miquel Massuti, 28, Palma de Mallorca, Palma de Mallorca, Mallorca

Reviews

8.8

Excellent

Rating 10 - Excellent. 421 out of 868 reviews" "
Rating 8 - Good. 371 out of 868 reviews" "
Rating 6 - Okay. 56 out of 868 reviews" "
Rating 4 - Poor. 9 out of 868 reviews" "
Rating 2 - Terrible. 11 out of 868 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Irena

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet place!
Stayed 2 nights in May 2024

10/10 Excellent

Nicola

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location
Stayed 4 nights in Apr 2024

10/10 Excellent

Christine Ann Vanessa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly staff. A joy to stay there and would definitely choose that holiday again
Stayed 3 nights in Apr 2024

8/10 Good

Tim

Liked: Cleanliness, staff & service
Decent place - lack of kettle and ancillaries for coffee and tea making - sorted after I spoke to the desk - not busy but I’m sure she hat will change as the summer arrives!
Stayed 6 nights in Mar 2024

10/10 Excellent

Curtis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking can be tricky in this neighborhood. We got lucky when we parked right in front of the building. Very walkable to the boardwalk.
Stayed 2 nights in Mar 2024

6/10 Okay

mous

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What i didn't like at the hotel that you to pay for the safety locker in your room, they dont provide water, so a strict minimum unless you have purchased with breakfast. Beside the hotel is close to can pastilla beach walkable distance, a nice beach if you walk a little bit down to get a better view, cleaner water. Its a very nice area where there a lot of restaurant and night activities. You rent bicycle on site, best options to go around the island is renting a car
Stayed 3 nights in Sep 2023

8/10 Good

Steven

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to Can Pastilla restaurants, bars and seafront (can Pastilla is a great resort to we found great restaurants and nice bars and all reasonable priced), great pool, loads of sun beds, lovely breakfast (loads of choice), pool bar food was great, hotel was clean and modern and the service was first rate. Very minor negatives were having to pay for the safe in the room and the bedrooms were a bit basic (the beds are fine but not super comfy as well) Also if you don’t like plane noise don’t stay in Can Pastilla as it’s only 10 mins from the airport so there are planes flying virtually over the hotel all day (we couldn’t care less and found it pretty cool to watch them so close though!). Overall we had a fantastic time and I would recommend staying here to anyone.
Stayed 3 nights in Sep 2023

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

8/10 Good

Linda

Liked: Cleanliness, staff & service
A cockroach flew out
Stayed 1 night in Aug 2023

6/10 Okay

Rawan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great about the property, it was also very clean however the front desk staff overcharged my card by 200€! I asked for cash instead because it’s ridiculous to wait one week for the bank to refund me the total amount charged and also pay for the room again in one go. But they refused and they left me with my hands tied with a tight budget on vacation I needed to relax in.
Stayed 2 nights in Jul 2023

10/10 Excellent

Ben

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Tawona

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
View and food
Stayed 3 nights in May 2023

6/10 Okay

Yira

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023

2/10 Terrible

Mike

Traveled with partner
Disliked: Staff & service
Very poor customer service. We will never stay here again. The cooling system didn’t work, and it’s near the airport flight path so opening doors meant loud noise. We were also concerned about the many birds we heard outside flying in. We didn’t sleep at all. The most important thing at a hotel is the ability to get a good night of sleep. We had one full day visiting beautiful Palma, and it was ruined for us because we were so tired and frustrated. Customer service matters. We waited before writing this review to give the hotel a chance to provide good service. They did not. Front desk said it would be fixed within three hours. It wasn’t. Then they told us it had already been fixed. It wasn’t. Other guests spoke up on our behalf, and then it was fixed within 15 minutes. Why wasn’t our description sufficient? We asked for a refund or compensation. They told us to speak to the manager the next day. The manager said he wasn’t authorized and to write head office. Multiple emails were sent the following week and none were answered. It’s a decent room in a good location, but totally worthless with such poor customer service. Awful experience. We’ve stayed elsewhere in Palma for a similar location and had a much better visit. STAY SOMEWHERE ELSE. ****We very, very rarely write a negative review. This one is well deserved unfortunately, and we would hate for others to go through this.
Stayed 2 nights in Apr 2023
Response from BQ HOTELES on May 19, 2023
Dear Mike,Thank you for your opinion. We really appreciate it as it makes us closer to our guests and more able to understand your needs. We are sad to hear that your experience was not satisfactory, and we really hope to have the opportunity to welcome you back in one of our other BQ Hoteles which will for sure be of your holiday-type expectations.With warm regards,BQ Hoteles

10/10 Excellent

Daniel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel! Stunning location a few metres walk from the beach. Impeccably clean with friendly staff to welcome you with a smile each day. Food choices plentiful and bar snacks on offer if you’re feeling peckish in the day. No issues
Stayed 5 nights in Apr 2023

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Excellent hotel, absolutely spotless. Staff exceptionally helpful. Room was lovely with an amazing view. Had a mini fridge, and hair dryer, shampoo & shower gel all provided. Breakfast was excellent and open until 10.30am which was great for us late risers. Lovely pool area and outdoor terrace. Great to have the pool towel service. Location perfect & a short bus ride to centre of Palma & 5 mins by bus to airport. I was travelling alone as meeting local friends. Felt very comfortable and extremely safe. Would definitely stay again.
Stayed 4 nights in Apr 2023

8/10 Good

Mark

Liked: Staff & service, amenities, property conditions & facilities
Clean modern, good location
Stayed 1 night in Oct 2022

8/10 Good

Farokh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s good
Stayed 6 nights in Oct 2022

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was relaxed and peaceful and that was due to to the service of the staff, the cleaniness of the hotel itself and the food was at a very high standard. The beach was very near by and getting into Palma itself was easy.
Stayed 5 nights in Oct 2022

8/10 Good

Ian

Stayed 1 night in Oct 2022

10/10 Excellent

James

Stayed 4 nights in Oct 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent mini break
Weekend break in a lovely hotel and location - accessible to the centre, great walks and cycling. Hotel really nice
Stayed 3 nights in Sep 2022

10/10 Excellent

MK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun with new friends
Great desk staff to welcome you and set you up properly. Fun bar scene, live music and dancing the clientel at the hotel is so friend
Stayed 1 night in Sep 2022

2/10 Terrible

Roxana

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very uncomfortable and small beds. The room felt outdated with very thin walls, you could hear everything from other rooms. Thankfully I only stayed one night in this awful hotel.
Stayed 1 night in Sep 2022
Response from BQ HOTELES on Oct 5, 2022
Dear Roxana,We are sad to hear that your experience was not satisfactory, and we really hope to have the opportunity to welcome you back in one of our other BQ Hoteles which will for sure be of your holiday-type expectations.

6/10 Okay

Chad Elsen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Tiberiu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2022

10/10 Excellent

Jonathan

Traveled with family
Liked: Property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed a place for one night, near the airport. This hotel was convenient and clean and I slept well.
Stayed 1 night in Jul 2022

4/10 Poor

Aly

Liked: Cleanliness, staff & service
Room was small but clean. The way the room was laid out the AC could not reach it. The room remained a sauna the entire stay
Stayed 1 night in Jul 2022
Response from BQ HOTELES on Aug 4, 2022
Dear Aly, Firstly we thank you for reaching out to us on Expedia portal opinion to share your concerns related to your recent holiday with us at BQ Apolo and apologize that you felt your experience did not completely meet your expectations. Your feedback is really important to us and we will be making sure your remarks are bought to the attention of the appropriate management, so they can share your comments about the areas you highlight in your review. With warm regards, BQ Hoteles.

10/10 Excellent

Katie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay!
Really happy with the BQ Apolo. Staff were really friendly and helpful. The rooms and entire hotel were very clean. I emailed in advance to ask our two rooms to be together which they did for us! Great location for the beach and restaurants. Would definitely recommend!
Stayed 2 nights in Jul 2022

10/10 Excellent

Alisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
will deffo be coming back again, thank you for the great service and hospitality..10/10
Stayed 3 nights in Jul 2022

10/10 Excellent

Jill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel in a super location with lots of bars, shops and restaurants. Would have been nice if more entertainment at ni3in the hotel. Bar staff fantastic on the nights there were entertainment as only 2 staff who worked extremely hard to keep the drinks flowing.
Stayed 7 nights in Jun 2022

10/10 Excellent

james

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

10/10 Excellent

Arwa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in an amazing location very close to the airport one direct bus that take 15 minutes The area in on the beach surrounded by shops caffes restaurants and marina The city centre in 30minutes on the bus the room is very clean and AC excellent
Stayed 2 nights in Jun 2022

10/10 Excellent

Brent, Medicine Hat

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I spent 5 nights at the hotel the initial greeting by the front desk was not overly friendly after our long journey, however once we got into our room we were happy to see the hotel was very clean and well looked after. We opted for the half board and were very pleased with the food, they had a selection for almost everyone, my wife found many gluten free options and I was quite happy with the general quality of the food including the selection of meat that was served each day. As for down falls note the pool closes at 6pm and doesn’t open until 10am which we found a bit limiting and note the airport is very close so there is a constant stream of planes passing by, which was a bit bothersome at the pool while relaxing. Overall we had a great stay at the BQ apolo and the proximity of the hotel to many restaurant and the beachfront was perfect and seemed far better than staying directly in Palma. The staff in the dinning hall and bar were great and very friendly. Thanks BQ apolo.
Stayed 5 nights in Jun 2022

8/10 Good

Norbert

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
One night stay
Late arrived, no bar opened, no minibar in the room, friendly check in process, bit noisy in the morning due to closeness to the airport
Stayed 1 night in Jun 2022

10/10 Excellent

Matt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money. Rooms are clean. Staff friendly and capable. The breakfast spread is amongst the best I've seen anywhere. Beds are very comfy.
Stayed 2 nights in Jun 2022

10/10 Excellent

Harshita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

6/10 Okay

Katerine

Traveled with family and small children
The hotel is very close to the airport. However, is just an average hotel, i would suggest staying in the arenal area. We needed one more night and they just simply dismissed my request. We ended up staying in a way better hotel with great amenities and service ocean view in the arenal area cheaper than this one
Stayed 3 nights in May 2022

10/10 Excellent

Christine

Stayed 3 nights in May 2022

10/10 Excellent

Julija

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful. I enjoyed my stay at the hotel. The breakfast was delicious with a good selection of the food. And perfect location. One of the places I would return. Thank you.
Stayed 5 nights in May 2022

10/10 Excellent

Alfredo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It looks clean and fresh, like recently renovated or upgraded, the rooms have all the amenities necessary and the pool, dining room, bar area are nice, modern and well kept.
Stayed 1 night in May 2022

8/10 Good

Hong

Stayed 1 night in Apr 2022

8/10 Good

Brandon

Stayed 4 nights in Apr 2022

10/10 Excellent

Stephen

Stayed 3 nights in Apr 2022

8/10 Good

Helena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but tidy
Room smaller than it looked on the photos and overlooking the street, although the road was quiet. Noise from room next door, in particular the bathroom. Shower gel and shampoo provided smelt great, but no moisturiser or conditioner. No fan in bathroom - just open the window. Indoor pool quite small, outdoor a fair size. Cost 25 euros to get from airport at about 11:30pm and reception was manned 24 hrs to easy to check in. Vending machine for drinks by stairs.
Stayed 2 nights in Apr 2022

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2022

8/10 Good

Deborah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apolo Excellent
Hotel great and locality excellent. Good bus service into Palma. Food had plenty of good choices with freshly chef cooked items. Excellent service from staff. So quick and easy on airport us to area, took approx 5 minutes.
Stayed 2 nights in Apr 2022

6/10 Okay

Simone, Berkel en Rodenrijs

Stayed 2 nights in Apr 2022