We had the pleasure of staying 3 nights at hotel, explored the town, participated in the New Years celebrations, day trip up to Tat Kuang Si Waterfalls and day trip up the Mekong River ( on hotels own luxury flat boat) to caves with tours organised by the Hotel management and staff. They are simply the most hospitable, polite, attentive and helpful hotel staff we have encountered in our many decades of travel. From clean, quiet ,tranquil room, to fresh sumptuous breakfast, to relaxing in and around the pool at end of a busy day, enjoying a glass of what ever wine takes your fancy from an extensive wine list ( including Australian and NZ ), to a dinner meal overlooking the pool and the hills beyond, or at a restaurant booked by the hotel staff ( including drop off and pick up), It's all there. Wholeheartedly recommend.