Bar (on property)

Reviews of InterContinental Los Angeles Downtown, an IHG Hotel

4.5 out of 5
InterContinental Los Angeles Downtown, an IHG Hotel
900 Wilshire Blvd, Los Angeles, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 1641 out of 2414 reviews" "
Rating 8 - Good. 345 out of 2414 reviews" "
Rating 6 - Okay. 191 out of 2414 reviews" "
Rating 4 - Poor. 120 out of 2414 reviews" "
Rating 2 - Terrible. 117 out of 2414 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Olivia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the view from my room floor 62
Stayed 2 nights in Apr 2024
Response from Customer Service on May 10, 2024
Olivia, it's great to hear you enjoyed the stunning vistas from your room on the 62nd floor at InterContinental Los Angeles Downtown, an IHG Hotel. We pride ourselves on offering unforgettable views and are pleased you were able to take advantage of this during your stay. We hope to welcome you back soon to continue making memorable experiences.Matthias KaiserHotel Manager

10/10 Excellent

Raynald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love staying here you guys never disappoint me
Stayed 2 nights in Mar 2024
Response from Customer Service on May 7, 2024
Raynald, it's great to hear that you always enjoy your stays at InterContinental Los Angeles Downtown, an IHG Hotel. We sincerely appreciate your continued trust and look forward to never disappointing you in the future. There's nothing we love more than providing our guests with an exceptional experience.Matthias KaiserHotel Manager

10/10 Excellent

Atnafu

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel !
Stayed 1 night in May 2024
Response from Customer Service on May 6, 2024
Atnafu, it's fantastic to hear that you appreciated the beauty of InterContinental Los Angeles Downtown, an IHG Hotel. Our colleagues continually strive to provide top-quality service and an unforgettable experience. We're thrilled to know we achieved that with your stay. Looking forward to welcoming you back for another enjoyable visit.Matthias KaiserHotel Manager

6/10 Okay

Bryan

Traveled with partner
Elevator system was ridiculous. Checkin on Floor 70. Every single ride up to your room even in on floor 52 or 5, required a stop on Floor 70 to transfer. No complimentary water. Had to call daily for housekeeping and out of 7 days, coffee only refilled twice and NO CUPS OR STIR STICKS. Nice looking hotel but would not recommend
Stayed 7 nights in Apr 2024
Response from Customer Service on May 6, 2024
Bryan, it's regrettable to hear about your experiences with the elevator system and room service requirements. Transitioning floors should be a simple affair, and we apologize for any frustration you faced. It's disappointing to hear about the lack of amenities replenishment during your stay. We value your feedback and will use it to improve the quality of service offered. Your experience was not indicative of the high level of service we strive for, and we would truly appreciate another opportunity to serve you better in the future.Matthias KaiserHotel Manager

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, large and well equipped gym, expensive restaurants, but overall a great stay
Stayed 1 night in May 2024
Response from Customer Service on May 5, 2024
Daniel, thank you for sharing your favorable experience at the InterContinental Los Angeles Downtown, an IHG Hotel. It pleases us to know that you found our rooms clean and appreciated our well-equipped fitness center. We're glad that, despite finding our dining options a bit costly, you had a wonderful stay overall. We look forward to your next visit.Matthias KaiserHotel Manager

8/10 Good

Charles

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on May 3, 2024
Charles, it's great to hear you had a satisfying experience at InterContinental Los Angeles Downtown, an IHG Hotel. We're grateful for your rating and trust you enjoyed your time with us. We're looking forward to your next visit.Matthias KaiserHotel Manager

10/10 Excellent

rolando

Liked: Cleanliness, staff & service, property conditions & facilities
Great view. Polite staff.
Stayed 1 night in Apr 2024
Response from Customer Service on May 2, 2024
Rolando, thank you for your glowing feedback. We're thrilled you enjoyed the amazing vistas at InterContinental Los Angeles Downtown and found our team members courteous and professional. We hope to have the pleasure of welcoming you back soon.Matthias KaiserHotel Manager

8/10 Good

Robeon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it. I would’ve given it 5 stars if the amenities were good and available.
Stayed 3 nights in Apr 2024
Response from Customer Service on May 2, 2024
Robeon, we're delighted to learn that you had such an enjoyable experience at the InterContinental Los Angeles Downtown, an IHG Hotel. We're sorry that the amenities didn't entirely live up to your expectations and we are prioritizing improvements in this area. We hope to have the opportunity to welcome you back for a complete five-star experience!Matthias KaiserHotel Manager

10/10 Excellent

Ariel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chantel at the Front Desk was very kind, even offered to take pictures of us in the night-sky. Great hotel, would highly recommend.
Stayed 1 night in Apr 2024
Response from Customer Service on May 1, 2024
Ariel, much appreciated for the wonderful feedback regarding your recent visit to the InterContinental Los Angeles Downtown. We're thrilled hearing about the kindness exhibited by Chantel and the extra effort she made to enhance your experience. We take pride in our team members going the extra mile for our guests. Your recommendation means a lot to us. Looking forward to your next visit.Matthias KaiserHotel Manager

10/10 Excellent

Kianoosh, Cincinnati

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Downtown LA is not safe.
Stayed 1 night in Apr 2024
Response from Customer Service on May 1, 2024
Kianoosh, it's great to hear you enjoyed your stay at the InterContinental Los Angeles Downtown, an IHG Hotel. We acknowledge your concerns regarding the surroundings. Our hotel prides itself in offering secure accommodations and facilities to ensure guest peace of mind. We look forward to hosting you again and providing a fantastic experience.Matthias KaiserHotel Manager

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views
Stayed 2 nights in Apr 2024
Response from Customer Service on May 1, 2024
Jamie, thank you for your succinct, positive review. At InterContinental Los Angeles Downtown, we're thrilled you enjoyed the magnificent views our property has to offer. We look forward to creating more memorable experiences for you in the future.Matthias KaiserHotel Manager

10/10 Excellent

Stephanie, Brooklyn Park

Liked: Cleanliness, staff & service, property conditions & facilities
I love this place
Stayed 3 nights in Apr 2024
Response from Customer Service on May 1, 2024
Stephanie, thanks for sharing your love for the InterContinental Los Angeles Downtown. It's wonderful to know you enjoyed your experience and we look forward to serving you again in the future.Matthias KaiserHotel Manager

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 30, 2024
Melvin, it's wonderful to see your 5-star rating of the InterContinental Los Angeles Downtown, an IHG Hotel. We're thrilled you had a great experience with us and we look forward to welcoming you back in the future!Matthias KaiserHotel Manager

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 29, 2024
Jay, it's wonderful to see that your stay at the InterContinental Los Angeles Downtown, an IHG Hotel, left a strong impression. We're glad we could provide a satisfying visit. We look forward to welcoming you back in the future!Matthias KaiserHotel Manager

10/10 Excellent

Faure

Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 28, 2024
Faure, it's fantastic to know you had a wonderful experience at InterContinental Los Angeles Downtown, an IHG Hotel. We thank you for choosing us and taking the time to rate us on Expedia. We look forward to welcoming you back in the future.Matthias KaiserHotel Manager

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 27, 2024
Ronald, it's fantastic to know that you appreciated every aspect of your stay at the InterContinental Los Angeles Downtown. We hope to have the opportunity to welcome you back for another superb experience soon.Matthias KaiserHotel Manager

10/10 Excellent

Juliocesar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was the highlight. Would definitely stay again.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 25, 2024
Juliocesar, it's heartwarming to learn that our dedicated team members played a significant role in your positive stay at the InterContinental Los Angeles Downtown, an IHG Hotel. It's our mission to provide a delightful experience, and it's wonderful to hear that we hit the mark. Looking forward to having you back for another memorable stay!Matthias KaiserHotel Manager

10/10 Excellent

Benedictus

Liked: Cleanliness, staff & service, property conditions & facilities
We always stay here whenever we go to LA and definitely will come back in the future. Thank you
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 23, 2024
Benedictus, it's heartwarming to know you always choose InterContinental Los Angeles Downtown during your travels to LA. We deeply appreciate your loyalty and are thrilled to hear that you will be returning. We are looking forward to your next visit.Matthias KaiserHotel Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Hotel
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 24, 2024
Robert, thank you for choosing InterContinental Los Angeles Downtown, an IHG Hotel. We're elated to hear your positive remarks about our aesthetic appeal. We hope to have the pleasure of hosting you again in the future.Matthias KaiserHotel Manager

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 24, 2024
Victor, it brings the entire team at InterContinental Los Angeles Downtown, an IHG Hotel immense joy to see your glowing score. Thank you for taking the time to rate us. We look forward to welcoming you back in the near future!Matthias KaiserHotel Manager

10/10 Excellent

Alesia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing. Yes it is pricey but in my opinion it is well worth the price. The valet staff is always on top of it when it came to parking and retrieving my car.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 22, 2024
Alesia, thank you for sharing your wonderful experience with us. We're delighted to know that you found the InterContinental Los Angeles Downtown to be amazing. Your comments about our valet team members' impressive service particularly warmed our hearts. We strive to ensure our guests feel that the value they receive is well worth the price. We look forward to welcoming you back in the future.Matthias KaiserHotel Manager

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 24, 2024
Jennifer, thank you for staying with us at InterContinental Los Angeles Downtown, an IHG Hotel. It's great to see you had a good experience. Your feedback contributes to our continuous effort to enhance our services and guest experience. We look forward to your next visit.Matthias KaiserHotel Manager

10/10 Excellent

Richard

Stayed 1 night in Apr 2024

10/10 Excellent

Karla

Stayed 1 night in Apr 2024

10/10 Excellent

MARIA JIMENA

Liked: Cleanliness, amenities, property conditions & facilities
Muy bien ubicada
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 22, 2024
Thank you for the 5/5 rating, Maria!It's excellent you enjoyed your time at InterContinental Los Angeles Downtown, an IHG Hotel so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Matthias KaiserHotel Manager

10/10 Excellent

Brittani

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its such a beautiful property. The staff was really nice and that for me, is what makes a hotel. Aside from cleanliness and comfort. Will definitely return!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 21, 2024
Brittani, thank you for your glowing feedback on your stay at InterContinental Los Angeles Downtown, an IHG Hotel. We are thrilled to hear you appreciated the beauty of our property and that our team members' attentiveness helped make your experience even better. Cleanliness and comfort are indeed critical, and we're glad to have hit the mark. We're looking forward to welcoming you back!Matthias KaiserHotel Manager

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience best hotel to stay In
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 18, 2024
Manuel, thank you for your wonderful feedback! We're thrilled to hear that you had a great experience at InterContinental Los Angeles Downtown. It's a delight to know we're your top choice for accommodation. We're looking forward to welcoming you back in the future!Matthias KaiserHotel Manager

10/10 Excellent

Somtochukwu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Daily resort fee and not having option of parking yourself rather than valet. But overall was good.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 26, 2024
Somtochukwu, we're delighted to hear that you generally found your stay at InterContinental Los Angeles Downtown satisfying. We appreciate your remarks on parking and resort fees, as we're constantly improving to accommodate guest preferences better. We hope that the overall enjoyment of your stay makes us your choice of accommodation on your next trip to Los Angeles.Matthias KaiserHotel Manager

2/10 Terrible

Douglas

Traveled with family
Disliked: Cleanliness, staff & service
Not what you expect. Staff are rude. Area is unsafe . Dirty when checked in. We had hair and soap everywhere in the bath
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 18, 2024
Douglas, it's disheartening to read about your less-than-satisfactory experience. It's highly unusual for guests to find their accommodation unsanitary, as we uphold rigorous cleanliness standards. Acknowledging the comments you made regarding interactions with our colleagues, it raises concern as we strive to offer courteous and engaging service. Safety is a priority for us and we appreciate your insights about the surrounding environment. We value your feedback and assure you that your voiced concerns will be reflected upon for improvements.Matthias KaiserHotel Manager

10/10 Excellent

Micah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 18, 2024
Micah, it's great to see your 5-star rating for the InterContinental Los Angeles Downtown! Our team is thrilled to know you had a wonderful stay. We look forward to welcoming you back for another remarkable experience!Matthias KaiserHotel Manager

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotek
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 17, 2024
Lana, it's wonderful to hear that you had an excellent experience at the InterContinental Los Angeles Downtown, an IHG Hotel. We strive to create memorable stays for our guests and it seems we've achieved that for your visit. Thank you for choosing us, and we look forward to welcoming you back in the future.Matthias KaiserHotel Manager

10/10 Excellent

Marlicia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nicest hotel I’ve stayed in! Everyone was exceptionally nice, informative , made you feel safe!
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Marlicia, your kind words are very much appreciated. We're delighted to hear that you had a wonderful stay at the InterContinental Los Angeles Downtown. Your recognition of our team's exceptional service and commitment to guest safety really stands out. Thank you for choosing us and we hope to welcome you back again for another memorable stay.Matthias KaiserHotel Manager

8/10 Good

Taiwani

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was amazing
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Taiwani, it's wonderful to hear how much you appreciated the exceptional service at InterContinental Los Angeles Downtown, an IHG Hotel. Our team members strive to provide an exceptional experience for our guests. We hope to have the pleasure of welcoming you back in the near future.Matthias KaiserHotel Manager

10/10 Excellent

Georges

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Georges, thank you for choosing the InterContinental Los Angeles Downtown, an IHG Hotel. We're thrilled that your stay was enjoyable. It's always fantastic to know that guests leave with positive impressions. We can't wait to welcome you back for another delightful experience.Matthias KaiserHotel Manager

10/10 Excellent

Juanita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and excellent customer service!
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Juanita, thank you for sharing your wonderful experience at the InterContinental Los Angeles Downtown, an IHG Hotel. Your compliments on our architecture and top-notch customer service are deeply appreciated. We look forward to welcoming you back for another stellar stay in the future.Matthias KaiserHotel Manager

10/10 Excellent

Lannie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 15, 2024
Lannie, it's great to know you enjoyed your stay at the InterContinental Los Angeles Downtown, an IHG Hotel. Your high rating speaks volumes about your experience, and we appreciate it very much. We're excited to welcome you back for more memorable times in the future!Matthias KaiserHotel Manager

10/10 Excellent

Rosie

Stayed 2 nights in Apr 2024
Response from Customer Service on May 5, 2024
Thanks for the outstanding rating, Rosie!We're delighted your time at InterContinental Los Angeles Downtown, an IHG Hotel was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.Matthias KaiserHotel Manager

8/10 Good

susan

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 7 nights in Mar 2024
Response from Customer Service on Apr 15, 2024
Thank you for leaving us this wonderful review, Susan!We're thrilled your time at InterContinental Los Angeles Downtown, an IHG Hotel was so enjoyable! It's also great to hear you took advantage of our convenient location in the heart of the city. We endeavor to offer our guests only the most memorable of experiences and your praise lets us know we're succeeding. We look forward to hosting you again soon for another fabulous experience!Matthias KaiserHotel Manager

10/10 Excellent

Ching

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 15, 2024
Ching, it's great to learn that your stay at the InterContinental Los Angeles Downtown was satisfactory. We aim to provide a memorable experience for all our guests. We look forward to welcoming you back in the future. Safe travels!Matthias KaiserHotel Manager

8/10 Good

Michael

Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 14, 2024
We appreciate you sharing this positive rating, Michael!The comfort of our guests is important to us so we can't wait to see you back again at InterContinental Los Angeles Downtown, an IHG Hotel. We want to share an even more enjoyable experience with you next time.Matthias KaiserHotel Manager

10/10 Excellent

Guadalupe Anel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 10, 2024
Guadalupe, we're thrilled that your recent stay at InterContinental Los Angeles Downtown, an IHG Hotel perfectly met your expectations. We sincerely appreciate your 5-star rating and hope to welcome you back soon for another remarkable experience.Matthias KaiserHotel Manager

10/10 Excellent

Krishia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Krishia, thank you for leaving a great rating for the InterContinental Los Angeles Downtown! We're heartened to know that you had a positive experience. Please consider us for your future stays. We truly look forward to welcoming you back.Matthias KaiserHotel Manager

6/10 Okay

Wendy

Stayed 1 night in Apr 2024
Response from Customer Service on Apr 29, 2024
Thank you for sharing, Wendy.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.Matthias KaiserHotel Manager

10/10 Excellent

Shannon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it !
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Shannon, we're thrilled to know you had such a wonderful stay at the InterContinental Los Angeles Downtown! Thank you for your fantastic feedback. We hope to welcome you back soon!Matthias KaiserHotel Manager

10/10 Excellent

Jesus

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only hotel I stay in Los Angeles, by far the best service and the best staff. Looking forward to returning soon.
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 8, 2024
Jesus, it's fantastic to hear about your loyalty to InterContinental Los Angeles Downtown, an IHG Hotel. Our team members are delighted to know they've provided you with the top-notch service you deserve. We're eager to welcome you back in the near future.Matthias KaiserHotel Manager

10/10 Excellent

Shanna

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was just right for me and my teenage son. I love the high rise and the service was immaculate. I will definitely be coming back here soon..
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Shanna, it's delightful to hear that the InterContinental Los Angeles Downtown, an IHG Hotel, managed to meet your expectations. Your words about the high rise and our impeccable service are greatly appreciated. We can't wait to have you and your son return in the near future. Safe travels until then.Matthias KaiserHotel Manager

10/10 Excellent

Jianhui

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Jianhui, thank you for taking the time to rate your stay. We're delighted your experience at InterContinental Los Angeles Downtown was worthy of a perfect score. Your support means a lot to us and we hope to welcome you back soon. Safe travels.Matthias KaiserHotel Manager

10/10 Excellent

Joshua

Traveled with partner, Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
What did we not like - the fact that you have to take am elevator up 70 floors to the hotel lobby just to check in then get in another set of elevators to go down to your floor- but if you wanna go out the hotel, you have to go back up to the lobby to get in the other elevators to go back down to floor 1 and this wouldn't be such a pain if we didn't have a dog that needed to be walked several times per day. Everything else was great. Staff is f friendly, extremely accommodating, the drinks on the rooftop bar are amazing. The breakfast every morning is worth paying up front for because they charge more per person if you don't. We stayed 6 nights 7 days and it was amazing. Experienced all sorts of views and weather and sunsets. 10 out of 10 would do it again/ would recommend. The elevators were a pain tho.
Stayed 6 nights in Mar 2024
Response from Customer Service on Apr 8, 2024
Joshua, your kind words about InterContinental Los Angeles Downtown's team members, rooftop bar drinks, breakfast, and stunning views are greatly appreciated. The unique architecture of our building requires a special elevator system, and we understand that can require some adjustments. Your feedback is so essential to us, and we are thrilled you had an amazing stay for a full week. We'll be delighted to welcome you back in the future for more scenic sunsets and astounding city views.Matthias KaiserHotel Manager

10/10 Excellent

Derick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the intercontinental was amazing from the first day and until the last day we left. We had an upgrade to our room and late check out because of our flight schedule. The staff, ho the staff is the best, they remember and call us by our names every time we interact with them. Big shout out to Stephen and the staff in the dining. I would definitely stay there again.
Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 7, 2024
Derick, thank you for sharing your phenomenal experience at InterContinental Los Angeles Downtown, an IHG Hotel. It's wonderful to hear you enjoyed your room upgrade and the flexibility of a late check-out. We're particularly moved by your words about our team members. Stephen and our colleagues in dining were delighted to make your stay memorable. Your kind recognition is greatly appreciated and we eagerly anticipate your next stay with us.Matthias KaiserHotel Manager

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and professional. We had a room with a view and it was exactly as described. We were on the 58th floor and the views were breathtaking!!! I highly recommend this property as I will stay here ever time I visit LA.
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 7, 2024
Edward, it's wonderful to hear your glowing feedback for InterContinental Los Angeles Downtown, an IHG Hotel. We're thrilled that our professional team members met your expectations and that you enjoyed the stunning views from your room. It brings us immense pleasure knowing you recommend our property and plan to visit again during your future excursions to LA. We eagerly anticipate your return, ensuring another exceptional stay for you.Matthias KaiserHotel Manager