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Reviews of Holiday Inn Los Angeles - LAX Airport, an IHG Hotel

3 out of 5
Holiday Inn Los Angeles - LAX Airport, an IHG Hotel
9901 S La Cienega Blvd, Los Angeles, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 1498 out of 3449 reviews" "
Rating 8 - Good. 957 out of 3449 reviews" "
Rating 6 - Okay. 456 out of 3449 reviews" "
Rating 4 - Poor. 258 out of 3449 reviews" "
Rating 2 - Terrible. 280 out of 3449 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

JC Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in May 2024

6/10 Okay

Chrystal

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Marty

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to the airport and they have an airport shuttle service.
Stayed 1 night in May 2024
Response from Customer Service on May 21, 2024
Thank you for your feedback! We're glad to hear that you found our hotel's proximity to the airport and our shuttle service convenient. We hope to welcome you back to Holiday Inn Los Angeles - LAX Airport, an IHG Hotel, in the future.

4/10 Poor

Nancy

Traveled with family
Liked: Cleanliness, staff & service
Wonderful staff and clean rooms. But a surprise $40 charge for overnight parking! Wish they would just charge an honest room rate with no surprises.
Stayed 1 night in May 2024
Response from Customer Service on May 21, 2024
Thank you for sharing your feedback, Nancy. We're glad to hear that you found our staff wonderful and our rooms clean. We understand your frustration regarding the parking charge. Your feedback is important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Adrian Garcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Customer Service on May 21, 2024
Thank you, Adrian Garcia, for your wonderful review! We're thrilled to hear that you had a great experience at Holiday Inn Los Angeles - LAX Airport. Our team works hard to provide exceptional service and it's always rewarding to know our efforts are appreciated. We look forward to welcoming you back on your next visit to Los Angeles!

8/10 Good

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Parking machines were terrible, couldn’t get out
Stayed 2 nights in May 2024
Response from Customer Service on May 19, 2024
Thank you for sharing your experience. We apologize for the inconvenience you encountered with the parking machines. Your feedback is important to us, and we are looking into this issue to ensure a smoother experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back soon.

8/10 Good

Viviana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s many restaurant at a walking distance and accesible, and very easy to get Uber.
Stayed 1 night in May 2024
Response from Customer Service on May 19, 2024
Thank you for taking the time to share your feedback. We're pleased to hear that you found our location convenient with many restaurants within walking distance and easy access to Uber. We hope to have the opportunity to welcome you back for another enjoyable stay.

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Concierge was really helpful
Stayed 1 night in May 2024

10/10 Excellent

Talencia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints. Anything that was wrong the staff fixed fast!! I'd stay again
Stayed 3 nights in May 2024
Response from Customer Service on May 19, 2024
We're delighted to hear that you had a seamless experience with us! It's wonderful to know that our staff was able to promptly address any issues you encountered. We look forward to welcoming you back for another great stay at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. Thank you for your kind words and for choosing us for your stay.

8/10 Good

JON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They charge $40 a day for parking.
Stayed 3 nights in May 2024
Response from Customer Service on May 21, 2024
Thank you for sharing your feedback. We understand that parking fees can be a concern and appreciate your input on this matter. We strive to provide secure and convenient parking facilities for all our guests. Your comments are valuable to us as we continually work to enhance our guest experience. Thank you for choosing Holiday Inn Los Angeles - LAX Airport, an IHG Hotel.

4/10 Poor

Valentina

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The bathtub in the shower had water or something under it and when I would move the bottom of the shower would move and make lots of noise. You also couldn’t control the shower, and it would go from freezing cold to BOILING. I couldn’t put it at a normal temperature no matter how much I played with it. When I called to tell them they told me to keep messing with it and there was nothing they could do since I’m getting both hot and cold water.
Stayed 1 night in May 2024
Response from Customer Service on May 19, 2024
Thank you for sharing your experience, Valentina. We sincerely apologize for the issues you encountered with the shower in your room. It is concerning to hear about the fluctuating water temperature and the noise from the bathtub. Your comfort and satisfaction are important to us, and we regret that we fell short during your stay. Your feedback has been shared with our maintenance team to ensure these matters are addressed promptly. We appreciate you bringing this to our attention and hope for another opportunity to provide you with a more pleasant experience.

10/10 Excellent

jian hong

Stayed 1 night in May 2024
Response from Customer Service on May 18, 2024
Thank you, Jian Hong, for your wonderful feedback! We're thrilled to hear that you had an excellent stay with us at Holiday Inn Los Angeles - LAX Airport. It's great to know that our team made a positive impression and that you enjoyed our amenities. We look forward to welcoming you back on your next visit to Los Angeles!

10/10 Excellent

monique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in May 2024
Response from Customer Service on May 17, 2024
Thank you for your positive feedback! We're delighted to hear that everything met your expectations during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back to Holiday Inn Los Angeles - LAX Airport, an IHG Hotel in the future. Safe travels!

10/10 Excellent

Marisol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great services!
Stayed 1 night in May 2024
Response from Customer Service on May 17, 2024
Thank you for your kind words, Marisol! We're delighted to hear that you enjoyed our services. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. We look forward to welcoming you back to Holiday Inn Los Angeles - LAX Airport, an IHG Hotel.

8/10 Good

chi-chwen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near airport with free shuttle bus
Stayed 1 night in May 2024
Response from Customer Service on May 17, 2024
Thank you for taking the time to share your feedback about your stay at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We're pleased to hear that you found our location convenient and appreciated the complimentary shuttle service. Your comments are greatly valued, and we hope to welcome you back for another visit in the future.Sincerely,Kevin HernandezAssistant Front Office ManagerHOLIDAY INN LOS ANGELES AIRPORT LAX9901 S La Cienega Blvd Los Angeles, CA 90045D:310-649-5151 E: Kevin.hernandez@aimbridge.com www.holidayinn.com/laxia

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
I love the hotel room and the whole hotel, however the driver of the shuttle was kind rude with the passengers. He didn’t drop me off straight off at my air company as he dropped me off about 700 feet away from my airliner company.
Stayed 1 night in May 2024
Response from Customer Service on May 17, 2024
Thank you for sharing your experience with us. We're delighted to hear that you loved the hotel room and the overall ambiance of the hotel. However, we apologize for the inconvenience you experienced with the shuttle service. Your feedback is important to us, and we will address this issue to ensure a better experience for all our guests. We hope to welcome you back in the future and provide you with an improved stay.Sincerely,Kevin HernandezAssistant Front Office ManagerHOLIDAY INN LOS ANGELES AIRPORT LAX9901 S La Cienega Blvd Los Angeles, CA 90045D:310-649-5151 E: Kevin.hernandez@aimbridge.com www.holidayinn.com/laxia

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property is very clean but, worn. Definetly needs some updates
Stayed 1 night in May 2024
Response from Customer Service on May 17, 2024
Thank you for your feedback, Michael. We're pleased to hear that you found our property very clean. We appreciate your comments regarding the need for updates and will take them into consideration as we strive to improve our guests' experience. Thank you for choosing Holiday Inn Los Angeles - LAX Airport, and we hope to welcome you back in the future.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

10/10 Excellent

Chonnikan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on May 17, 2024
Thank you, Chonnikan, for sharing your experience with us! We're thrilled to hear that you had a wonderful stay at Holiday Inn Los Angeles - LAX Airport. It's great to know that our team made a positive impression and that you enjoyed our amenities. We look forward to welcoming you back on your next visit to Los Angeles!Sincerely,Kevin HernandezAssistant Front Office ManagerHOLIDAY INN LOS ANGELES AIRPORT LAX9901 S La Cienega Blvd Los Angeles, CA 90045D:310-649-5151 E: Kevin.hernandez@aimbridge.com www.holidayinn.com/laxia

10/10 Excellent

Amina

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

8/10 Good

Daijah

Liked: Cleanliness, staff & service, property conditions & facilities
It was coo
Stayed 1 night in May 2024
Response from Customer Service on May 17, 2024
Thank you for your feedback, Daijah. We're glad to hear you had a positive experience. We look forward to welcoming you back in the future.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on May 17, 2024
Thank you for sharing your experience at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We're delighted to hear that you had a pleasant stay and appreciated the friendliness and helpfulness of our staff, as well as the breakfast and the airport shuttle service. It's also good to know that the check-in and check-out processes were smooth. We apologize for the issues you encountered with the bathroom shower and the strike situation. Your feedback about the condition of the rooms has been noted. We are committed to providing a comfortable and enjoyable experience for all our guests. Thank you for choosing us for your stay, and we look forward to welcoming you back in the future.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

8/10 Good

Mustafa

Liked: Staff & service, amenities, property conditions & facilities
Carpet was dirty in room 1136
Stayed 1 night in May 2024
Response from Customer Service on May 17, 2024
Thank you for bringing this to our attention. We apologize for the condition of the carpet in room 1136. Cleanliness is a top priority for us, and we regret that this was not reflected during your stay. Your feedback is valuable, and we will address this issue with our housekeeping team to ensure it does not happen again. We appreciate your understanding and hope to provide a better experience on your next visit.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

10/10 Excellent

Bryce

Clean, good service, and good price
Stayed 1 night in May 2024
Response from Customer Service on May 17, 2024
Thank you for your feedback, Bryce! We're delighted to hear that you found our hotel clean, appreciated our service, and felt that you received good value for your stay. We look forward to welcoming you back to Holiday Inn Los Angeles - LAX Airport, an IHG Hotel in the future.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

10/10 Excellent

Dulce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in May 2024
Response from Customer Service on May 17, 2024
Thank you, Dulce, for your kind words! We're delighted to hear that you had a very nice experience with us. Your positive feedback is greatly appreciated, and we hope to welcome you back soon at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel.

8/10 Good

Emmanuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, good expierence. However, there was a strike out of the hotel faciltiies the days of my stay
Stayed 1 night in Apr 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on May 17, 2024
Thank you, Carlos, for your wonderful review! We're thrilled to hear that you had a great experience at Holiday Inn Los Angeles - LAX Airport. Our team works hard to provide exceptional service, and it's always rewarding to receive such positive feedback. We look forward to welcoming you back on your next visit to Los Angeles!Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

8/10 Good

Gerardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to freeway an LAX , shuttle was convenient
Stayed 1 night in May 2024
Response from Customer Service on May 17, 2024
Thank you for sharing your experience at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We are glad to hear that our location close to the freeway and LAX, as well as our convenient shuttle service, met your needs. Your feedback is valuable to us, and we hope to welcome you back for another pleasant stay in the future.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

6/10 Okay

Kenneth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overall ok for 1nighh!!
Stayed 1 night in May 2024
Response from Customer Service on May 17, 2024
Thank you for sharing your thoughts, Kenneth. We're glad to hear that your stay was satisfactory for the night. If there's anything specific you feel we could improve on, please let us know. We always value feedback from our guests to help us enhance their experience. We hope to welcome you back in the future.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

8/10 Good

Celese Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very convenient and affordable. Room was spacious and clean. Very quiet and I loved that it had a shuttle to and from the airport
Stayed 2 nights in May 2024
Response from Customer Service on May 17, 2024
Thank you for sharing your experience with us. We're delighted to hear that you found our hotel convenient and affordable. It's wonderful to know that you enjoyed the spacious and clean room, as well as the quiet environment. We're also pleased that you appreciated the shuttle service to and from the airport. We look forward to welcoming you back for another pleasant stay.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

8/10 Good

ART

Traveled with partner
Liked: Cleanliness, amenities
It’s a bit outdated and could use a renovation. Looks like they tried but we’re cheap about it.
Stayed 1 night in Apr 2024
Response from Customer Service on May 17, 2024
Thank you for sharing your feedback. We appreciate your comments regarding the condition of our property. Maintaining a comfortable and inviting atmosphere is important to us, and your input is valuable. We hope to have the opportunity to welcome you back in the future.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for being accommodating
Stayed 2 nights in Apr 2024
Response from Customer Service on May 17, 2024
Thank you for your kind words, Dana! We're delighted to hear that we could accommodate your needs during your stay. Our team is dedicated to providing exceptional service, and it's wonderful to know that we succeeded in making your visit enjoyable. We look forward to welcoming you back to Holiday Inn Los Angeles - LAX Airport, an IHG Hotel.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

8/10 Good

Arnold

Traveled with partner
Liked: Amenities
The property was walkable to restaurants and other conveniences
Stayed 1 night in May 2024
Response from Customer Service on May 17, 2024
Thank you for sharing your feedback. We're pleased to hear that you found our property's location convenient and walkable to nearby restaurants and other amenities. We strive to provide a great experience for our guests, and your comments are greatly appreciated. We look forward to welcoming you back in the future.

10/10 Excellent

Ekaterina

Stayed 2 nights in Feb 2024
Response from Customer Service on May 17, 2024
Thank you, Ekaterina, for sharing your wonderful experience at Holiday Inn Los Angeles - LAX Airport. We're thrilled to hear that you enjoyed your stay and found our services to your satisfaction. Your kind words motivate our team to continue delivering exceptional service. We look forward to welcoming you back on your next visit to Los Angeles.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2024

10/10 Excellent

Ruopeng

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good deal and good facility.
Stayed 2 nights in May 2024

6/10 Okay

Zhifeng

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The shuttle from LAX airport to the hotel was rarely in time. should be every half hours. But when shuttles from almost every other hotels arrive twice or even thirds times. Shuttles from Holiday Inns arrive very late after amost 1 hour.
Stayed 1 night in May 2024

8/10 Good

Sheryl, Auckland

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely friendly staff.Tidy clean room.
Stayed 1 night in May 2024

10/10 Excellent

Mary Grace

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would book again! Room was very spacious and clean. Check in was smooth and front desk was helpful when our room key didn’t work. Any hotel near LAX you will have to pay for parking. Despite this, I did appreciate how simple it was to park in the lot and you had the option of shade/no shade.
Stayed 1 night in May 2024

8/10 Good

Tangela

Traveled with family
Liked: Amenities, property conditions & facilities
Good stay
Stayed 2 nights in May 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 1 night in May 2024

2/10 Terrible

Sasikumar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were on strike the afternoon I checked in. All I wanted was a good night's sleep after a long road trip and they started screaming again from 6am the next day waking me up. Room was very noisy due to its location next to emergency door that was being opened every few mins. Another guest staying in a nearby room was banging the door all night long, I assumed they must be high on something and was scared to even approach them. Overall the money I paid for this room is a complete waste. Will never go back again to this place.
Stayed 1 night in May 2024

8/10 Good

Nelly

Liked: Cleanliness, staff & service, property conditions & facilities
it smell clean and fresh
Stayed 1 night in Apr 2024

8/10 Good

Dannell

Liked: Staff & service, amenities, property conditions & facilities
What i didn't like about the property your paying for a room and have to pay to park on the property
Stayed 1 night in May 2024

10/10 Excellent

Shona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff.
Stayed 1 night in May 2024
Response from Customer Service on May 3, 2024
We're delighted to hear that you found our staff helpful! Our team strives to provide friendly and professional service, so it's wonderful to know that this was reflected during your visit. Thank you for choosing Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We look forward to welcoming you back in the future.Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

10/10 Excellent

MARCO

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the airport and offered shuttle service from and to the airport.
Stayed 1 night in Apr 2024
Response from Customer Service on May 3, 2024
We appreciate your feedback, Marco! It's wonderful to hear that you found our location convenient and the complimentary shuttle service to and from the airport beneficial. We look forward to welcoming you back to Holiday Inn Los Angeles - LAX Airport, an IHG Hotel, on your next trip.

8/10 Good

Sadith, Provo

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Customer Service on May 4, 2024
Thank you for sharing your 4-star rating at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We're delighted to hear that you had a pleasant stay and appreciated our services. Your feedback is invaluable in helping us maintain and improve our service standards. We look forward to welcoming you back in the future for another enjoyable stay.Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

8/10 Good

Angelika

Traveled with family
Liked: Staff & service, amenities
Good location
Stayed 1 night in Apr 2024
Response from Customer Service on May 3, 2024
Thank you for your 4-star rating, Angelika. We are glad to see that you saw value in our property. We look forward to welcoming you again at Holiday Inn Los Angeles - LAX Airport.Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

10/10 Excellent

Lealee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are helpful and polite
Stayed 1 night in Apr 2024
Response from Customer Service on May 3, 2024
We're delighted to hear that you found our staff helpful and polite! Our team strives to provide friendly and professional service, so it's wonderful to know that this was reflected during your visit. Thank you for choosing Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We look forward to welcoming you back in the future.Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

10/10 Excellent

Beth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out of hotels that I've stayed at LAX area, this had been the nicest. It's clean and staff were very caring. Lots of options for food. Just wish this long standing strike would be resolved. It's been going on for a long time and several hotels have had people striking, marching around the front with megaphone and drums...this is one of them.
Stayed 1 night in Apr 2024
Response from Customer Service on May 3, 2024
Thank you for sharing your experience at Holiday Inn Los Angeles - LAX Airport. We're thrilled to hear that you found our hotel to be the nicest in the LAX area and appreciated the cleanliness and the caring nature of our staff. It's also great to know that our variety of food options met your expectations. We understand your concerns regarding the ongoing strike and appreciate your patience and understanding as this external issue is being resolved. We look forward to welcoming you back and hope to exceed your expectations once again in the future.Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

8/10 Good

Wallace

Stayed 1 night in Apr 2024