Dear Ebony,Thank you for your feedback. We're glad to hear that your stay was pleasant and that our staff could promptly address your concern.We apologize for the inconvenience caused by the smell of smoke on the third floor. While our facility is non-smoking, we understand how the proximity of the outdoor smoking area can be disruptive. We're pleased we could move you to a higher floor to improve your experience.Your satisfaction is important to us, and we appreciate your understanding. If there is anything else we can do to make your next stay more comfortable, please let us know. Thank you for staying with us, and we hope to welcome you back soon.Best,

Dear Jakob,We apologize for the inconvenience and frustration caused by the parking charges and the issues with your room. Your feedback is important to us, and we will address these concerns with our team to ensure improvements are made. Regarding the parking charges, we understand your concerns and will review our parking policies to ensure they are fair and transparent for all guests. We do our best to offer a fair and competitive rate relative to the general market of the surrounding area. Additionally, we apologize for any discomfort caused by the room's size and the issue with the running water. Please know that we take your feedback seriously, and we will work to rectify these issues for future guests. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Best Regards,

Dear Tanisha,We apologize for the inconvenience you encountered during your stay. We regret that the initial room you were assigned did not meet our standards, and we apologize for any discomfort you experienced. Additionally, we're sorry to hear about the difficulties with the shower in the second room. Your comfort is important to us, and we will address these issues with our team to ensure they are resolved promptly. If there's anything else we can do to improve your experience or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to provide you with a better stay in the future.Warm Regards,

Dear Richard,We apologize for any inconvenience you experienced during your stay. It's regrettable that the size of the room and the condition of the hotel did not meet your expectations. We understand the importance of providing comfortable accommodations and value for our guests, and we apologize if we fell short in this regard.Regarding parking fees, we strive to offer competitive rates for our area, but we apologize if you found them to be expensive. Your feedback is important to us, and we will take it into consideration as we review our pricing policies.If there's anything else we can do to improve your experience or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to better serve you in the future. Thank you for choosing to stay with us.Best Regards,

Dear Stephen,We appreciate your feedback regarding the location of our hotel. It's great to hear that you found this aspect satisfactory during your stay. Your input is valuable to us as we continually strive to enhance our guests' experiences. If there are any other areas where we can improve to better meet your needs, please feel free to let us know. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best Regards,

Dear Edith,We're sorry to hear about the issues you encountered with the bathroom during your stay. Providing a comfortable and fully functional space is a priority for us, and we apologize for any inconvenience caused by the outdated fixtures and the shower leak.Your feedback is important to us, and we will promptly address these issues with our maintenance team to ensure they are resolved effectively. Please know that we take your concerns seriously and will work to prevent similar occurrences in the future.If there's anything else we can do to improve your experience or if you have any further concerns, please feel free to reach out to us directly. We appreciate your feedback and hope to have the opportunity to better serve you in the future. Thank you for choosing to stay with us.Best Regards,

Dear Alcides,We're glad to hear that you found our hotel's location close to the airport convenient for your travels. However, we understand that you may have been looking for nearby attractions or activities to enjoy during your downtime. While we do our best to provide a comfortable and convenient stay for our guests, we apologize if we fell short in providing options for entertainment or exploration in the surrounding area. Should you find yourself staying with us again in the future, our concierge desk is always available to provide recommendations for nearby activities, dining options, or other points of interest.Your feedback is important to us, and we will take it into consideration as we continue to improve our offerings for our guests. If there's anything else we can assist you with or if you have any further comments or concerns, please don't hesitate to let us know. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards,

Dear Clinton,Thank you for providing feedback on your recent stay. We're sorry to hear that your experience fell short of expectations. Your feedback is valuable to us as we strive to improve our services. If there are specific areas where we can make improvements or if you would like to discuss your concerns further, please don't hesitate to reach out to us. We hope to have the opportunity to welcome you back for a better experience in the future. Thank you for choosing to stay with us.Best Regards,

Dear Tiffany,We're sorry to hear about your experience at check-in and the delay in your arrival due to flight issues. We understand your frustration and apologize for any inconvenience caused. However, it is our understanding that your check-in date was set for 5/2 and you arrived at 2:30 am on 5/3. Unfortunately, this is still considered part of the night of the 2nd, and we would therefore be unable to accommodate a request to comp a night of your stay. Our standard check-in time is at 3pm. We regret any disappointment this may cause and appreciate your understanding of our policies. If there's anything else we can assist you with during your stay, please don't hesitate to let us know.Best Regards,

Dear Paulette,Thank you for taking the time to share your feedback with us. We appreciate your honesty and apologize for any inconvenience you experienced due to limited staff during your stay. Ensuring that our guests receive prompt and attentive service is a top priority for us, and we regret if we fell short of your expectations in this regard. We will address your concerns with our management team to ensure that staffing levels are sufficient to provide the high level of service our guests deserve.Your feedback is invaluable to us as we continuously strive to improve our operations, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. Thank you for choosing the Hilton Los Angeles Airport.Best,

Dear Chris,Thank you for sharing your feedback with us. We're thrilled to hear that you found our cleaning staff to be phenomenal; they work hard to ensure a clean and comfortable environment for all our guests.Regarding your concern about the lack of fridges or microwaves in the rooms, we understand your disappointment. While these amenities are not standard in our rooms, we do offer a microwave in the lobby for guests to use. Additionally, we can provide a refrigerator for your room for a one-time fee to accommodate your needs. Please don't hesitate to reach out to our front desk during your next stay, and we'll be happy to assist you with this arrangement.Your feedback is valuable to us as we continually strive to enhance the guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If there's anything else we can do to improve your experience, please let us know.Best Regards,