Dear Rezie,Thank you for your review. We look forward to seeing you again.Kind regards,Rovena PuranikGuest Experience Manager

Thank you for your scores, Alex

Dear Graeme,Thank you for sharing your comments. I hope to see you again staying with us in the future.Kind regards,RovenaGuest Experience Manager

Dear Nick,Thank you for your review. We hope to see you here again.Kind regards,RovenaGuest Experience Manager

Many thanks for your scores, Cassidy!

Dear Rachel,Sorry for the cold room and the inconvenience caused. We're addressing this with our team to ensure it doesn't happen again. If you return, I'll make sure your stay is flawless.Kind regards,Rovena,Guest Experience Manager

Dear Gail L,Thrilled you enjoyed The Level! Glad your room was ready early and the welcome fizz added a special touch. We'd love to host you again on your next London visit!Kind regards,RovenaGuest Experience Manager

Dear Karen, Thanks for marking us with the highest score. We are pleased to know that you found everything to your liking at Melia White House Kind regards,

Dear Lesley, Thanks for taking a minute to mark us with the highest score. We are pleased to know you found the room and the hotel of your liking. We hope to welcome you again in your next visit to London

Dear Benjamin, Thank you very much for the positive review! Kind regards, Guest Experience Team

Dear Reece, Our apologies for the inconveniences you have had in your stay. We do our best to exceed our guest expectations and we are really sorry to know that we have not reached yours. We will take good notice of all your impressions to try to avoid these incidents in the future and give our guests the best quality of service and product. We sincerely hope that we have the chance to welcome you again very soon. Kind regards, Guest Experience Team

Dear Kim, Our apologies for the inconveniences you have had in your stay. We do our best to exceed our guest expectations and we are really sorry to know that we have not reached yours. We will take good notice of all your impressions to try to avoid these incidents in the future and give our guests the best quality of service and product. We sincerely hope that we have the chance to welcome you again very soon. Kind regards, Guest Experience Team

Dear Joshua, Thank you very much for your positive review. Kind regards, Guest Experience Team

Dear Samantha, Thank you very much for reporting your recent experience at Melia White House. We are very happy to know that our staff could quickly solve the inconvenience you experienced with the room. We apologise as well for any other issue you had during your time with us. Do not hesitate that your comments will be shared with the departments involved in order to review them internally and prevent this to happen again in the future. We hope we can welcome you back in the future. Kind regards, Guest Experience Team

Dear H M, Thank you very much for sharing your comments after your most recent stay at The Level at Melia White House! We are very happy to know that you had a good stay. We look forward to welcome you back soon. Kind regards, Guest Experience Team

Dear Nigel, Thank you very much for the 10/10 review! Kind regards, Guest Experience Team

Dear Jodie, Thank you very for posting your comments regarding your last experience at Melia White House. We're so happy to know that our staff helped you to turn your stay into a perfect one. We hope we can welcome you back very soon. Kind regards, Guest Experience Team

Dear Christian, Thank you for choosing The Level at Melia White House for your stay. It was really a pleasure for us to have you as guests, and we are very pleased to know that, overall, you enjoyed your most recent stay with us, and more particularly our fabulous location and our delicious breakfast. We have taken good note of your comments and will work in order to improve the level of service we provide to all our guests. We sincerely appreciate that you take the time to share your comments. where our future guests will have the chance to read about your experience in our property. We will be delighted to welcome you back in the future and look forward to that. Best regards, Guest Experience Team

Dear D, Thank you very much for choosing Meliá White House and for taking the time to share this review with other travellers. We are delighted to learn that your stay with us was highly enjoyable. Our guests' complete satisfaction is our main priority and therefore, we truly regret to read that you had the impression of an incomplete decoration. With the current pandemic, we have put in place a strong protocol with Bureau Veritas for the safety of our guests and employees in order to reduce the potential shared touch points. We loved having you here and we hope to have another opportunity to welcome you back and offer you this time the unique, pleasant and unforgettable experience we like delivering and you deserve. Kind regards, Guest Experience Manager

Dear Laurent, Thank you very much for this fantastic rating! Kind regards, Guest Experience Team

Dear Mary, Thank you very much for choosing Meliá White House and for taking the time to share this lovely feedback with us. We loved to read that your stay has been highly satisfactory and that you found our wonderful location to impress you the most! It has been a great pleasure to have you here and we keep looking forward to welcoming you back in the future! Kind regards, Guest Experience Team

Dear Manuel, Thank you very much for choosing Melia White House and for sharing your feedback with us. We loved to read that your recent experience has been enjoyable! It has been a great pleasure to have you here and we keep looking forward to welcoming you back on a future visit to London! Kind regards, Guest Experience Team

Dear guest, Thank you very much for rating us. Kind regards, Guest Experience Team

Dear Iain, Thank you very much for choosing Meliá White House and for sharing your feedback with us. We really are sorry about the disappointment experienced regarding the room you were assigned as certain aspects were not in line with your expectations on this occasion. All the comments we receive are of great importance and yours have been shared with the team in order to review them internally and establish the necessary measures to improve our guests' experience. We loved having you here and we are sad to see you leave this way. We know that we are capable of offering much more than what you have unfortunately experienced and we hope to welcome you back in the future for the unique, pleasant and unforgettable experience we like delivering and you deserve. Kind regards, Guest Experience Team

Dear guest, Thank you very much for this fantastic review! We are delighted that your stay with us was highly satisfactory and that you found the newly refurbished areas of your liking. It has been a lovely pleasure to have you here and we keep looking forward to welcoming you back the next time your plans bring you back to London. Kind regards, Guest Experience Team

Dear Jessica, Thank you very much for choosing Meliá White House and for taking the time to share this wonderful review with other travellers. We are delighted to learn that your stay with us was highly satisfactory. We loved to read that you found the Level experience to impress you the most! However, we really are sorry that you found dissatisfactory the temperature of the food during breakfast as well as for the unpleasant noise experienced in the room, which we would have loved to avoid. This is certainly not the way we like to make our guests feel and we have proceeded to share your comments with the team in order to review them internally and establish the necessary measures, working to improve our guests' experience. We loved having you here and we would loved to have the opportunity to welcome you back the next time your plans bring you back to London. Kind regards. Guest Experience Team

Dear guest, Thank you very much for choosing Meliá White House and for taking the time to share this lovely review! We are delighted to read that your stay with us was highly satisfactory and that you found our décor, attention received from the staff and great amenities to impress you the most! We loved having you here and we would love to have the opportunity to welcome you back the next time your plans bring you back to London! Kind regards, Guest Experience Team

Dear guest, Thank you very much for sharing your experience with us. We really are saddened to learn the unpleasant room experience suffered due to the unfortunate noise. This is certainly not the way we like to make our guests feel and we would have loved to assist you throughout your stay, offering prompt solutions to this discomfort and making your stay much more enjoyable. All the comments we receive are of great value for our continuous improvement and yours have been shared with the management team in order to review them internally and establish the necessary measures, working to improve our guests' experience. It has been a great pleasure to have you here and we hope to welcoming you back the next time your plans bring you back to London. Kind regards, Guest Experience Team

Dear guest, Thank you very much for choosing Meliá White House and for taking the time to share this lovely review! We loved to read that your stay with us has been highly satisfactory and that you found our facilities, fantastic location and the attention received from the staff to impress you the most! It has been a great pleasure to have you here and we keep looking forward to welcoming you back the next time your plans bring you back to London. Kind regards, Guest Experience Team

Dear guest, Thank you very much for this lovely rating! Kind regards, Guest Experience Team

Dear guest, Thank you very much for choosing Meliá White House and for taking the time to share this wonderful review with other travellers. We are delighted to learn that your stay with us was highly satisfactory and that you found the whole Level experience as well as the attention received from the team to impress you the most! All the comments we receive are of great importance for our continuous improvement and we genuinely appreciate yours. We have proceeded to share them with the team in order to review them internally and establish the necessary measures working to improve our guests' experience. We loved having you here and we keep looking forward to welcoming you back the next time your plans bring you back to London. Kind regards, Guest Experience Team

Dear guest, Thank you very much for choosing Meliá White House and for taking the time to share this wonderful review with other travellers. We are delighted to learn that your stay with us was highly satisfactory and that you found our fantastic location as well as The Level lounge and the kind attention received from the Team to impress you the most. We loved having you here and we keep looking forward to welcoming you back the next time your plans bring you back to London! Kind regards, Guest Experience Team

Dear Bessam, Thank you very much for sharing this magnificent rating with other travellers! Kind regards, Guest Experience Team

Dear guest, Thank you very much for rating us. Kind regards, Guest Experience Team

Dear guest, Thank you very much for choosing Meliá White House and for taking the time to share this lovely review with other travellers! We are delighted to learn that your stay with us was highly satisfactory and that you found the helpful and friendly attention received from the team as well as the delicious breakfasts and wonderful location to impress you the most. As you mention, we are currently undergoing an interior refurbishment of our facilities -common areas and rooms-, working to improve our guests' experience. All the comments that we receive are of great value for us and yours will certainly be taken into consideration. We loved having you here and it would be great to have the opportunity to welcome you back. We are confident of the great results these changes will bring us and we hope to enjoy them with you in the future! Kind regards, Guest Experience Team

Dear guest, Thank you very much for choosing Meliá White House and for taking the time to share this excellent review with other travellers. It's lovely to read that your stay with us was highly satisfactory and that you found the attention received from our staff, delicious breakfasts and wonderful location to impress you the most. It has been a great pleasure to have you here and hope to have the opportunity to welcome you back the next time your plans bring you back to London. Kind regards, Guest Experience Team

Dear Odalo, Thank you very much for choosing Meliá White House and for taking the to share this positive review with other travellers. We are delighted to learn that your family stay with us was highly enjoyable and you found the spacious room as well as for the exceptional breakfast our lovely Level Lounge to impress you the most! Our guests' complete satisfaction is our main priority and therefore, we truly regret to learn about the queues experienced at the concierge as well as for the subsequent unsuccessful calls made. This is definitely not the way we like to make our guests' feel and we have proceeded to share your comments with the team in order to review them internally and establish the necessary measures, working on our weaknesses and improving our guests' experience. We loved having you here and we hope to have another opportunity to welcome you back and offer you this time the unique, pleasant and unforgettable experience we like delivering and you deserve. Kind regards, Guest Experience Team