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Reviews of The Hoxton Holborn

4 out of 5
The Hoxton Holborn
199 - 206 High Holborn, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 645 out of 1001 reviews" "
Rating 8 - Good. 246 out of 1001 reviews" "
Rating 6 - Okay. 67 out of 1001 reviews" "
Rating 4 - Poor. 29 out of 1001 reviews" "
Rating 2 - Terrible. 14 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Lara on May 22, 2024
Hey Adrian, Thanks for 5/5!We hope to see you in house again soon, Lara and The Hox Team

10/10 Excellent

Brad, Oakville

Traveled with partner
Liked: Amenities, property conditions & facilities
Great friendlyexcellent room
Stayed 4 nights in May 2024
Response from The Hox team on May 15, 2024
We love that you love it Brad, hope to see you again soon!

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from The Hox team on May 15, 2024
Thank you for the high score! hope to see you again!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Always so accommodating with early & late checkout- fantastic vibe and the best staff!
Stayed 1 night in May 2024
Response from The Hox team on May 12, 2024
WOW Shannon, thank you! We can't wait to see you again!

10/10 Excellent

SUSIE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with bright open rooms and super friendly staff. We were there during a rail strike and they helped us get it sorted out with alternate train line recommendations. Nice breakfast and the dinner was deliscious.
Stayed 3 nights in May 2024
Response from The Hox team on May 12, 2024
Thank you for your feedback Susie, we can't wait to see you again!

8/10 Good

john

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Some ways great, some ways not so. Location and area are excellent for central London. Staff are helpful and polite, rooms and facilities are clean and modern. Downside is rooms, while efficient are cramped. Everything is tight and little storage. Lobby of hotel is like an Internet cafe, so many laptops and people working in there all day it was at times difficult as a guest, to find a seat. Breakfast eggs were oily and sausages dry, so didn’t explore the menu after that as it was off putting. But overall a great stay.
Stayed 3 nights in May 2024
Response from The Hox team on May 12, 2024
Thank you for your feedback John, it will help us to improve our guest journey in the future! We are happy to hear that you made the most of our neighbour and we hope to see you again!

6/10 Okay

Flavio

Traveled with partner
Liked: Cleanliness
Hotel lobby was always crowded and super noisy. Very small room so quite pricey for the offering.
Stayed 3 nights in Apr 2024
Response from Lara on May 2, 2024
Hey Flavio, Thanks for the feedback. We do have quite a few room categories to choose from. Hope you choose to give us another shot, Until then,Lara and The Hox Team

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Lara on May 2, 2024
Hi Lauren, Thanks for your review! Hope to see you in house again soon, Lara and The Hox Team

2/10 Terrible

Maryam

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from The Hox team on May 11, 2024
Thank you for your feedback Maryam, I am aware that our management has already been in contact with you, we hope to see you again!

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lara on Apr 28, 2024
Hi Graham, Thanks for the review. Its great to see you enjoyed your stay. We would love to have you in house again soon, Until then, Lara and The Hox Team

10/10 Excellent

Christi Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, very clean and high class hotel with a delicious restaurant.
Stayed 5 nights in Apr 2024
Response from Lara on Apr 24, 2024
Hey Christi, It's great to see you loved your stay! We would love to see you back in house soon, Until then, Lara and The Hox Team

10/10 Excellent

Paula

Stayed 2 nights in Apr 2024
Response from The Hox team on May 11, 2024
thank you for the high score Paula, hope to see you again soon!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vibe, welcoming and professional staff.
Stayed 3 nights in Apr 2024
Response from Lara on Apr 11, 2024
Hey Joseph, Thank you for your review! We would love to have you back in house with us again soon, Until then, Lara and The Hox Team

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had previously stayed at the Hoxton in Brooklyn, so I was so happy to see it was available in London for my vacation. We were greeted with a warm welcome, and quickly moved to the room. Both my room and the lobby were beautifully decorated. Lovely touches to the decor, like an antique radio in my room. Rooms were clean and comfortable. Room was quiet and I slept well. Very close to tourist sites like Covent Garden, the theatre and The British Museum. Food was delicious, bar service was attentive. I’d return in a heartbeat. Two things to consider - 1) pay attention to the size of your room. The shoebox and snug options are quite small, and I paid for an upgrade after coming from another hotel whose rooms were small. 2) The lobby is a very popular spot for locals. It’s not bad or noisy, just always busy. You’ll still get good service.
Stayed 4 nights in Apr 2024
Response from Lara on Apr 11, 2024
Hey Joshua, Thank you for the detailed review! It's great to hear you loved your stay with us. We would love to see you back in house with us again, Until then, Lara and The Hox Team

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and great staff. Room was set up oddly especially the bathroom that lacked space to put things and did not have a shower door. Lovely lobby and waitstaff but way too many outsiders freeloading off the free Wi-Fi giving it more of a Starbucks vibe instead of a hotel vibe making it difficult for paying hotel guests to get a seat when there were so many freeloaders there. Lovely place with a lot of potential; make Wi-Fi for guests only and add a shelf and shower door and it will be perfect.
Stayed 4 nights in Mar 2024
Response from Lara on Apr 11, 2024
Hi Michael, Thank you for your feedback! We love to hear how we can make improvements for our guests. Sorry the lobby was a little usy during your stay, our hosts at Rondo save some space for our guests. We hope to see you in house again soon, Until then, Lara and The Hox Team

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service at the hotel, also great location, very walkable for central London and close to Holborn for Tube services.
Stayed 1 night in Apr 2024
Response from Lara on Apr 11, 2024
Hey Morgan, Thank you for your review! We would love to have you back in house with us again soon, Until then, Lara and The Hox Team

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hoxton Holborn was perfect for our family stay. The staff was super friendly, all the front desk staff were very friendly and accommodating. The hotel has a very young vibe with lots of people in the lobby. We had the cozy room so it was small but very clean and comfortable. Area is very central with many restaurants around and public transportation
Stayed 2 nights in Mar 2024
Response from The Hox team on Apr 5, 2024
Thank you Ana for tthe amazing review, can't wait to see you again!

4/10 Poor

Erin

Stayed 2 nights in Mar 2024
Response from Lara on Apr 24, 2024
Hey Erin, Sorry to see you did't reach your expectations. We would love to hear a little more by email so we can see how we can get to 5/5, Lara

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location
Stayed 4 nights in Mar 2024
Response from The Hox Team on Mar 31, 2024
Thank you for the kind words Armando!

10/10 Excellent

Isadora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from The Hox team on Mar 28, 2024
Thank you for the high score Isadore, hope to see you again soon!

4/10 Poor

Warline

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I regretted my decision to stay here despite having read other reviews beforehand. Upon arrival, the lobby was crowded with people, and it wasn't clear if they were guests or just visitors using the facilities. This lack of distinction felt unsettling, as it seemed anyone could easily access the rooms. The front desk attendant appeared overwhelmed, handling what seemed like an excessive number of guests single-handedly. Throughout the hotel, the lighting was insufficient, creating an uncomfortable ambiance. The corridors leading to the rooms, equipped with motion sensor lights, felt dim and reminiscent of a prison. Additionally, the constant sound of water running through exposed pipes outside our room was disruptive. I wouldn't recommend this hotel for families, as the experience was far from child-friendly. The bed was uncomfortable, and the pillows were so inadequate that I'm still experiencing neck pain two weeks later. Considering these factors, I was surprised to see this establishment labeled as a five-star hotel on Expedia. Save yourself the trouble and opt for alternative accommodations. This place falls short of expectations, and I cannot in good conscience recommend it.
Stayed 2 nights in Mar 2024
Response from The Hox Team on Mar 27, 2024
Hi Warline, We're sorry to read that you feel this way. We are aware our open door policy and mood lighting might not be for everyone. We aren't advertised as a five-star as we're in fact a four-star hotel which may explain why we fell short of your expectation. Knowing this we hope you'd consider giving us a second chance one day!

10/10 Excellent

Laura

Traveled with partner
great location, walking distance from Euston, Covent Garden and the strand. Spotless. We stayed in a Cosy room and we were surprised how good the size was. Really nice interior design and modern. Great coffee. Couldn’t ask for more!
Stayed 1 night in Mar 2024
Response from Lara on Mar 26, 2024
Hey Laura, Thanks for the review! It's great to hear you loved your stay.We would love to see you in house again, Lara and the Hox Team

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Lara on Mar 26, 2024
Hey Will, Thanks for the review!We would love to see you in house again, Lara and the Hox Team

4/10 Poor

Thomas

Traveled with partner
Disliked: Staff & service, property conditions & facilities
My partner and I stayed here because I have a long term health condition that makes walking difficult and I get tired easily so needed somewhere to stay close to the theatre. I had a stick on this occasion so was visibly impaired. At 8.30am I couldn't find any small food items to help take medication even though there's muffins and croissants on the room service menu. The hotels coffee bar was closed so I made my way down to the other bar which also looked closed/setting up. After I got back to reception I was told the food was all down at the bar/restaurant so I walked back down to it and it definitely looked closed or only available for sit down food. After I yet again made my way back to reception, they just repeated that food was at the restaurant and I was offered a bag of crisps. I was left confused, and saddened. I got back to the room and we decided to try room service instead. After waiting 45 minutes for 2 muffins, we called to cancel and get a refund because we had to go to our actual breakfast reservation, only to be told that we had to contact the restaurant by email because obviously the restaurant within the hotel, contacted on a hotel room phone, is operated entirely separately from the hotel. Luckily we had a reservation across the road at the pancake house and they were so friendly that our day was saved.
Stayed 1 night in Mar 2024
Response from The Hox Team on Mar 31, 2024
Hi Thomas, We're saddened to hear about your experience! Please get in touch if you'd like to discuss it further.

8/10 Good

Mirna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from The Hox team on Mar 23, 2024
Thank you Mirna for your positive review!

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Hox team on Mar 23, 2024
Thank you Hannah for the high score!

10/10 Excellent

tina

Stayed 1 night in Mar 2024
Response from The Hox Team on Mar 31, 2024
Thank you Tina!

10/10 Excellent

Sharon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would absolutely stay here again. Perfect location! The room was very comfortable, staff was great and the lobby was a great area to meet with friends and family.
Stayed 8 nights in Feb 2024
Response from Chris and The Hox Team on Mar 9, 2024
Sharon - wow! Thank you so much. We'd love to see you again

10/10 Excellent

Jacqueline

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Great hotel. Second time here.
Stayed 3 nights in Mar 2024
Response from Lara on Mar 7, 2024
Hi Jacqueline, Thanks for leaving a review! Great to see you loved your stay. We would love to have you in house again soon, Until then, Lara and the Hox Team

10/10 Excellent

Andrea, Alderley Edge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The Hox Team on Feb 29, 2024
Thank you Andrea!

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Amazing service and gorgeous hotel
Stayed 1 night in Feb 2024
Response from The Hox team on Feb 21, 2024
Thank you for feedback James, we would love to see you again!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sense of calm
There was chill out music playing on the Robert’s radio on arrival in our room and from that moment the scene was set for our stay. The hotel had a very chilled out vibe in all areas especially the bar and restaurant area. I’m sure it’s not as easy as it looks to create this feel but whatever the energy, it works. Thankyou to the creators and staff at this hotel for a truly lovely few days of peace and chill. And also to say the situation of the hotel to explore central London is totally perfect 👌
Stayed 2 nights in Feb 2024
Response from The Hox team on Feb 21, 2024
Thank you Catherine, we love that you had a chillax time with us, we would love to see you again!

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from The Hox Team on Feb 29, 2024
You're the best Gerald!

10/10 Excellent

Vanessa

Stayed 1 night in Feb 2024
Response from The Hox Team on Feb 29, 2024
Thank you so much Vanessa!

8/10 Good

Rosina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away
Convenient location nice hotel but no housekeeping on Sunday
Stayed 2 nights in Feb 2024
Response from Lara on Feb 17, 2024
Hey Rosina, Thank you for leaving us your feedback. It's great to hear you enjoyed your stay overall.Our Housekeeping at the Hox Holborn is upon request. Sorry if you requested and it was missed, Hope to see you back in house again soon, Lara and the Hox Team

10/10 Excellent

Yonatan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great London experience
Great place with extremely friendly staff. Great location and very nice atmosphere.
Stayed 2 nights in Feb 2024
Response from Lara on Mar 14, 2024
Hey Yonatan, Thanks for your review. It's great to see you loved your stay. We would love to see you back in house soon, Until Then, Lara and The Hox Team

10/10 Excellent

Stan

Liked: Cleanliness, staff & service, property conditions & facilities
Had a buzz around the eating and bar area
Stayed 1 night in Feb 2024
Response from Lara on Feb 17, 2024
Hey Stan, Great to hear you oved your stay with us! We would love to have you back in house with us in the future, Lara and the Hox Team

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was perfect! It felt like I was in a cozy bedroom, not your typical hotel room. Highly recommend!
Stayed 1 night in Feb 2024
Response from The Hox team on Feb 11, 2024
Thank you Nancy, for your lovely feedback! We can't wait to see you again!

8/10 Good

Ben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, terrible pillow’s.
Stayed 1 night in Feb 2024
Response from The Hox team on Feb 11, 2024
Thank you for your feedback Ben, we hope to see you again soon!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Fab stay
Stayed 1 night in Feb 2024
Response from The Hox team on Feb 11, 2024
WOW 10/10! Give us a shout if you plan to visit us again!

8/10 Good

Sherri

Stayed 1 night in Feb 2024
Response from The Hox team on Mar 23, 2024
Thank you for feedback Sherri for your feedback!

8/10 Good

Jennie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was really easy to find, the staff were nice, & the room was lovely. Really well done, making the most of a fairly small area. It was beautifully styled, clean, comfortable, well-insulated to outside noise, and smelled great! The bed was comfy although the pillows were a bit of a let down (tbh it felt like they had been deflated!) The bathroom was spotless and the shower products were amazing, I need to buy some! The only negative apart from the pillows was it was a battle to wade through the oceans of people in the foyer / cafe bar area, milling around on laptops with 2-hour-old coffees. You just couldn’t hang out there bc there was nowhere to sit. So we went elsewhere to buy food and drinks. I don’t understand why the hotel is ok with this. It felt like a student refectory or library not a bar.
Stayed 1 night in Feb 2024
Response from The Hox team on Feb 11, 2024
So happy to hear this, Jennie! We know, our open-house lobby is pretty popular, but guests are always welcome to ask our staff for help finding a seat. Hope to see you again soon!

8/10 Good

philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel, well located, good bedrooms. Staff friendly, nice breakfast. Only negative comment was in the public areas, assume non guests used it like a coffee shop using the WiFi which meant seating wasn’t available for hotel guests
Stayed 1 night in Jan 2024
Response from Lara on Feb 4, 2024
Hi Philip, Thank you for leaving us a review! Sorry to hear you struggled to find a lobby spot. Our hosts at Rondo save some spaces for our guests and they will happy to help you out next time. Hope to see you at Hox Holborn in the future, Until then, Lara and The Hox Team

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Lara on Feb 4, 2024
Hey Gavin, thanks for the 10/10! We look forward to having you in house again soon, Lara and The Hox Team

8/10 Good

Julia Paulette Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The efficient and cozy room was just what we needed during our stay in London. The bed was so comfortable, and the room was a great place to land after long days od sightseeing. There were a couple of service snaffus, in RONDO and in room service, but were quickly remedied with a credit for items not received. Overall, a wonderful place to stay, would book again!
Stayed 5 nights in Jan 2024
Response from Lara on Feb 1, 2024
Hey Julia, We love to hear you had a great stay with us!Thank you for leaving us a review. Grreat to hear the hox team looked after you during your visit. We would love to have you back in house with us again, Until then, Lara and The Hox Team

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lara on Jan 29, 2024
Thanks for the 10/10 Hope to see you again soon

8/10 Good

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a lovely bar! My only concern was that the room had random microphone sounds coming out of the fire system above the bed. In addition, the heating/cooling unit sounded like it was leaking the whole stay. Area felt very safe
Stayed 2 nights in Jan 2024
Response from Lara on Feb 1, 2024
Hey Olivia, Thank you for leaving us your feedback. Thanks for letting us know of the concerns you had in your room. I hope our maintenance team had a look at these for you during your stay. We, of course would love to have you back in house with us again, Until then, Lara and the Hox team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and well located
Stayed 2 nights in Jan 2024
Response from Lara on Jan 29, 2024
Thanks for the 10/10 Hope to see you again soon

6/10 Okay

YENIE

Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Lara on Jan 29, 2024
Hey Yenie, Thanks for the feedback. Reach out to us via email to let us know how we can get to 5/5, Lara and the Hox Team

10/10 Excellent

Wojciech

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lara on Jan 29, 2024
Thanks for the 10/10 Hope to see you in house again soon,Lara and The Hox Team