Luxury Suite, 1 Bedroom, Balcony, City View | Premium bedding, in-room safe, individually furnished, desk
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Reviews of Dukes London

5 out of 5
Dukes London
35 St James's Place, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 671 out of 1004 reviews" "
Rating 8 - Good. 201 out of 1004 reviews" "
Rating 6 - Okay. 77 out of 1004 reviews" "
Rating 4 - Poor. 33 out of 1004 reviews" "
Rating 2 - Terrible. 22 out of 1004 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Meshell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect!
Stayed 2 nights in Mar 2024

10/10 Excellent

Samuel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and charming staff. Understated rooms. Shame the bar gets so busy with non-guests.
Stayed 1 night in May 2024
Response from Lucica on May 21, 2024
Dear Samuel,Thank you for taking the time to provide feedback on your recent stay with us. We are delighted to hear that you found our staff to be lovely and charming, and that you enjoyed the understated elegance of your room.We appreciate your comment about the bar getting busy with non-guests. As a boutique hotel, we often find that our bar and restaurant are popular destinations for the local community as well as our overnight guests.Thank you again for your valuable feedback. We hope you will consider staying with us again the next time you are in the area, and we will do our best to provide an even more enjoyable experience.Kind regards,Lucica RosuSenior Guest Relations Manager

8/10 Good

Peter

Stayed 2 nights in May 2024
Response from Lucica on May 21, 2024
Dear Peter,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sylwia on May 10, 2024
Dear Ms JulieThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia Ura Guest Relation Manager

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 2 nights in May 2024
Response from Sylwia on May 10, 2024
Dear Mr ThomasThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia UraGuest Relation Manager

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is impeccable and make the stay just amazing. Dukes is just what you expect from old elegance in a British hotel. Quiet street near everything, room service, great robes and linens, most of all really friendly staff
Response from Sylwia on May 10, 2024
Dear Ms DanaThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia Ura Guest Relation Manager

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. We were only here for one night on our second visit but enjoyed the room, the food and the famous Dukes Bar.
Stayed 1 night in May 2024
Response from Sylwia on May 10, 2024
Dear Mr JohnThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia Ura Guest Relation Manager

10/10 Excellent

Sanford

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room, exceptional staff
Stayed 4 nights in Apr 2024
Response from Sylwia on May 10, 2024
Dear SanfordThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia Ura Guest Relation Manager

10/10 Excellent

marcia

Liked: Cleanliness, amenities, property conditions & facilities
Curtious. Proper. All needs Met.
Stayed 1 night in Apr 2024
Response from Lucica on May 1, 2024
Dear Marcia,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES London in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

6/10 Okay

Margaret Ellen Cronebaugh

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very accomodating and friendly. The room was very tired-worn carpets, chipped paint and poor lighting.
Stayed 5 nights in Apr 2024
Response from Lucica on Apr 28, 2024
Dear Ms Cronebaugh,Thank you for taking the time to provide feedback on your recent stay with us. We genuinely appreciate your insights and want to ensure that every aspect of your experience meets your expectations.We're thrilled to hear that you found our staff accommodating and friendly. Providing exceptional service is a top priority for us, and it's always rewarding to know when our efforts have made a positive impact on our guests.However, we're disappointed to learn that your room did not meet the standards we strive to maintain. Please accept our sincerest apologies for any inconvenience caused by the tired-worn carpets, chipped paint, and poor lighting. Your feedback is invaluable to us, and we will address these issues promptly to ensure they are rectified for future guests.We hope that despite these shortcomings, you were able to enjoy your overall stay with us. Should your travels bring you back to our area, we would be honored to have the opportunity to exceed your expectations and provide you with a flawless experience.Once again, thank you for sharing your feedback with us. If there is anything else we can assist you with or if you have any further comments, please do not hesitate to reach out to us.Kind regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

RAFAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about it
Stayed 4 nights in Apr 2024
Response from Sylwia on Apr 26, 2024
Dear RafaelThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia Ura Guest Relation Manager

6/10 Okay

Bilal

Liked: Staff & service
Staff was very nice. Property is old style which can be an attraction for some folks.
Stayed 3 nights in Apr 2024
Response from Sylwia on Apr 26, 2024
Dear BilalThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia UraGuest Relation Manager

10/10 Excellent

Yuria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely historical place, well kept, clean, and professional staff. Loved every moment while staying.
Stayed 3 nights in Apr 2024
Response from Sylwia on Apr 26, 2024
Dear YuriaThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia UraGuest Relation Manager

10/10 Excellent

Scott, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!
Stayed 1 night in Apr 2024
Response from Sylwia on Apr 26, 2024
Dear ScottThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia Ura Guest Relation Manager

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Lovely friendly staff who are incredibly helpful. Felt very safe and looked after as a single traveller. Highly recommend
Stayed 1 night in Apr 2024
Response from Sylwia on Apr 26, 2024
Dear JaneThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia Ura Guest Relation Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Excellent bar and restaurant.
Stayed 1 night in Apr 2024
Response from Sylwia on Apr 26, 2024
Dear ThomasThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia UraGuest Relation Manager

10/10 Excellent

Julie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in a safe and well-located area of London. Located in the back yard of Buckingham Palace, St. James Palace, and blocks from Piccadilly Circus, Duke’s is most convenient. Charming decor, comfortable beds and pillows, generous sized bathrooms, you will want for nothing. The staff goes above and beyond! Jose at the front desk was always so much more than kind! I wish I had gotten more names to be able to recognize the other staff members. They were genuinely helpful! Just ask and they will find a way to make it happen. The restaurants and the room service were wonderful! The Great British Restaurant was fantastic! The salmon was one of the best meals I’ve ever had. The Irish soda bread was incredible and the seaweed butter was sublime. The steak was good and the side of carrots were done well. Once again, the service was the best part! Above and beyond expectations! I would highly recommend Duke’s for a wonderful stay in London. I’m looking forward to returning soon. I would have one small recommendation, please upgrade the toilet tissue. Every other detail is so well thought out, this one should be too.
Stayed 3 nights in Apr 2024
Response from Sylwia on Apr 26, 2024
Dear JulieThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia UraGuest Relation Manager

8/10 Good

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Sylwia on Apr 26, 2024
Dear MercedesThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia Ura Guest Relation Manager

10/10 Excellent

Michael P

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Bar is Classic.
Stayed 4 nights in Mar 2024
Response from Lucica on Apr 3, 2024
Dear Michael,Thank you for your positive feedback. We are thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future for another excellent experience.Kind regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Lucica on Mar 31, 2024
Dear John,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Thomas

Stayed 5 nights in Mar 2024
Response from Lucica on Mar 31, 2024
Dear Thomas,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Lucica on Mar 2, 2024
Dear Mark,Thank you for your review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home from home. Amazing!
We had an amazing stay as usual. The hotel is amazing as are the very friendly staff. It really is like home from home. Fantastic! We can’t wait to go back. A big thank you to Jose who greeted us on arrival. And the delightful lady who checked us out. I must mention the wonderful bar staff who made our evening feel so special Thank you
Stayed 1 night in Feb 2024
Response from Lucica on Mar 2, 2024
Dear Ms Goldsmith,We are honoured to receive such kind words from you, our loyal guest. Your continued support means the world to me and our team and it truly is a pleasure to welcome you back to your home in London, each and every time.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Valciria

Great
Stayed 1 night in Feb 2024
Response from Lucica on Mar 2, 2024
Dear Ms De Oliveira,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely experience.
Fabulous stay and impeccable service! Looking forward to the next time.
Stayed 3 nights in Feb 2024
Response from Lucica on Feb 24, 2024
Dear Guest,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

NEIL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Lucica on Feb 24, 2024
Dear Neil,Thank you for your review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

8/10 Good

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 4 nights in Feb 2024
Response from Lucica on Feb 24, 2024
Dear Kara,Thank you for your review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Michael, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The definition of luxury is professionalism and customer service. Dukes Hotel lives up to its standards by offering old-world hospitality and family-style service in the heart of Mayfair. When an unforeseen change happened on my reservation the staff acted with compassion and offered their best efforts to resolve the issue and provide me a pleasant stay. They went above and beyond to make sure I left a happy customer. Dukes Hotel is my go-to home away from home in London. I look forward to my next stay at Dukes and to the memorable fine dining experiences at their Great British Restaurant. 10/10
Stayed 7 nights in Feb 2024

10/10 Excellent

Peter

We love it at the Dukes, 2nd time we have stayed there and will definitely stay again
Stayed 2 nights in Feb 2024
Response from Lucica on Feb 24, 2024
Dear Peter,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2024
Response from Lucica on Feb 24, 2024
Dear Andrew,Thank you for your review. I am delighted to hear that you enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

8/10 Good

Vincenzo, New York

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Lucica on Feb 10, 2024
Dear Vincenzo,Thank you for your review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

8/10 Good

Renay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
London hotels can really be hit and miss but the room we had at Dukes was really good - comfortable bed, gorgeous shower, huge soft towels, really quiet. The only reason I can't give it a 5 star is due to no fault of the hotel and the issue was very well handled by the staff but there was no water the next morning. No shower or toilet flushing. Beyond the hotel's control. And I would go stay there again.
Stayed 1 night in Feb 2024
Response from Sylwia on Feb 5, 2024
Dear RenayThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia Ura Guest Relation Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful. Smart, understated and all the comfort of feeling like you’re at home. Plus one of the best bars in the world – a really special experience. Whenever I’m in London, I’ll want to stay at Dukes. Thank you all.
Stayed 2 nights in Jan 2024
Response from Lucica on Feb 10, 2024
Dear Guest,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Business stay
Lovely hotel in a great location. Staff were incredibly helpful. Room was lovely. Only issue was a light would be useful wherever and coffee making facilities are. Also Dukes bar was closed on the Sunday which was a shame. Still- highly recommended.
Stayed 1 night in Jan 2024
Response from Lucica on Feb 10, 2024
Dear Anthony,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Christopher Sloan

Liked: Cleanliness, staff & service, property conditions & facilities
Quintessential London. Wonderful experience.
Stayed 3 nights in Jan 2024
Response from Sylwia on Jan 29, 2024
Dear Mr SloanThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia UraGuest relation manager

10/10 Excellent

Simon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lucica on Feb 24, 2024
Dear Simon,Thank you for your review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Nels

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best old school London
If you want classic London then this is the place to be. Old school with great service and attention to detail.
Stayed 2 nights in Jan 2024
Response from Sylwia on Jan 29, 2024
Dear NelsThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia Ura

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! British charm!!
The hotel was in a great location! The staff went over and above to help with anything we needed! Housekeeping did a fantastic job each day and the breakfast was delicious! We ordered room service the last day before heading to the airport and it was delivered hot very quickly!
Stayed 3 nights in Jan 2024
Response from Sylwia on Jan 29, 2024
Dear SusanThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia Ura

10/10 Excellent

Anthonie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old-fashioned luxury
Located in a little side street, hidden so well it needs a little sign on the wall so you don't miss it! From the moment I passed the threshold, I found the service very attentive. The veal tomahawk I had for dinner tasted as good as it looked, and the wine pairings were very much on point. My room looked out on the quiet little square and was quiet and pleasantly warm, with less noise from the hallway than I would have expected. The thick, solid door may have played a part in this. Although the breakfast is an optional extra, I found it worth paying for as it is cooked to order.
Stayed 2 nights in Jan 2024
Response from Sylwia on Jan 29, 2024
Dear AnthonieThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia Ura

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service
Staff very helpfull and friendly.
Stayed 2 nights in Jan 2024
Response from Lucica on Feb 10, 2024
Dear Edward,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommendable
great older boutique hotel in a fantastic location. Very professional and friendly staff.
Stayed 1 night in Jan 2024
Response from Lucica on Jan 12, 2024
Dear Robert,Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.Our location is frequently highlighted as being exceptional - we are right in the very heart of the city with many of the main attractions and world class shopping within walking distance. We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Katriona

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
London beginning of January
I have stayed several times and the staff are very nice and the location is perfect for me
Stayed 1 night in Jan 2024
Response from Lucica on Jan 13, 2024
Dear Katriona,Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.Our location is frequently highlighted as being exceptional - we are right in the very heart of the city with many of the main attractions and world class shopping within walking distance. We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with.Kind Regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Margaret

Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Dukes is wonderful. It's like being in your own home. The staff is accommodating and very friendly.
Stayed 4 nights in Jan 2024
Response from Lucica on Jan 13, 2024
Dear Margaret,We are honoured to receive such kind words from you, our loyal guest. Your continued support means the world to me and our team and it truly is a pleasure to welcome you back to your home in London, each and every time.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Makenzie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this boutique hotel! I would definitely recommend! It is very cute, quiet, and the staff is AMAZING! 10/10
Stayed 4 nights in Dec 2023
Response from Lucica on Feb 10, 2024
Dear Makenzie,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Margaret, Millbrook

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect boutique hotel to satisfy your needs in the middle of Mayfair - close to shopping, sites and restaurants
Stayed 8 nights in Dec 2023
Response from Lucica on Jan 12, 2024
Dear Margaret,Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.Our location is frequently highlighted as being exceptional - we are right in the very heart of the city with many of the main attractions and world class shopping within walking distance. We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Jacqueline

Stayed 8 nights in Dec 2023
Response from Lucica on Feb 10, 2024
Dear Jacqueline,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Ellen e

Stayed 6 nights in Dec 2023
Response from Lucica on Jan 6, 2024
Dear Ellen,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Mandi

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and service!
Stayed 6 nights in Dec 2023
Response from Lucica on Dec 25, 2023
Dear Mandi,Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Brian Tsun Yue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay. A quiet and classy British experience tuck inside the corner of green park.
Stayed 2 nights in Dec 2023
Response from Sylwia on Dec 23, 2023
Dear Brian Tsun YueThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia Guest Relation Manager

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Lucica on Dec 25, 2023
Dear Sally,Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Wishing you a wonderful festive season.Kind Regards,Lucica RosuSenior Guest Relations Manager