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Cranley Hotel London

4.0 star property
Upscale boutique hotel near Natural History Museum

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your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Cranley Hotel London

Premium bedding, minibar, in-room safe, desk
Penthouse | Balcony
Exterior
Terrace/patio
Penthouse | Golf
Reviews
5.0

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • Restaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service
  • Free WiFiFree WiFiFree WiFi
  • Air conditioningAir conditioningAir conditioning
The price is $153
$183 total
includes taxes & fees
Jun 23 - Jun 24

Explore the area

Map
10 Bina Gardens, South Kensington, London, England, SW5 0LA
  • Popular LocationNatural History Museum11 min walk
  • Popular LocationRoyal Albert Hall3 min drive
  • Popular LocationHyde Park4 min drive
  • AirportLondon (LHR-Heathrow)33 min drive
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Room options

View all photos for Penthouse

Penthouse | Balcony

Penthouse

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Premium bedding
  • 441 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room

Executive Room | Premium bedding, minibar, in-room safe, desk

Executive Room

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Premium bedding
Hair dryer
Designer toiletries
Private bathroom
  • 205 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room (with Four Poster Bed)

Double Room (with Four Poster Bed) | Premium bedding, minibar, in-room safe, desk

Double Room (with Four Poster Bed)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Premium bedding
Hair dryer
Designer toiletries
Private bathroom
  • 258 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Single Room, 1 Double Bed

Classic Single Room, 1 Double Bed | Premium bedding, minibar, in-room safe, desk

Classic Single Room, 1 Double Bed

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Premium bedding
Hair dryer
Private bathroom
Designer toiletries
  • 107 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | Premium bedding, minibar, in-room safe, desk

Junior Suite

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Premium bedding
  • 420 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room | Premium bedding, minibar, in-room safe, desk

Superior Double Room

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Premium bedding
Hair dryer
Designer toiletries
Private bathroom
  • 150 sq ft
  • Sleeps 2
  • 1 Double Bed

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The price is $125
$151 total
includes taxes & fees
May 29 - May 30
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About the neighborhood

London

Cranley Hotel London is located in London City Centre, a neighborhood in London, and is near a metro station. Natural History Museum and Royal Albert Hall are cultural highlights, and some of the area's activities can be experienced at Wimbledon Tennis Club and Twickenham Stadium. Check out an event or a game at Stamford Bridge Stadium, and consider making time for Science Museum, a top attraction not to be missed.
Visit our London travel guideOpens in a new window

What's nearby

  • Natural History Museum - 11 min walk
  • Victoria and Albert Museum - 14 min walk
  • Kensington High Street - 17 min walk
  • Royal Albert Hall - 3 min drive
  • Hyde Park - 4 min drive

Getting around

  • Gloucester Road Underground Station - 6 min walk
  • West Brompton Station - 13 min walk
  • London City Airport (LCY) - 60 min drive

Restaurants

  • Fait Maison - 5 min walk
  • Club Lounge - 3 min walk
  • Starbucks - 6 min walk
  • The Stanhope Arms - 6 min walk
  • Burger King - 6 min walk

About this property

Cranley Hotel London

Upscale boutique hotel near Natural History Museum
Close to Royal Albert Hall and Kensington High Street, Cranley Hotel London provides a free daily manager's reception, a terrace, and a library. In addition to dry cleaning/laundry services and a fireplace in the lobby, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Limo/town car service, continental breakfast (surcharge), and bike rentals
  • Babysitting (surcharge), concierge services, and tour/ticket assistance
  • Luggage storage, free newspapers, and multilingual staff
  • Guest reviews speak well of the location
Room features
All guestrooms at Cranley Hotel London feature comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches like air conditioning and bathrobes. Guests reviews speak well of the clean rooms at the property.
Other amenities include:
  • Designer toiletries and hair dryers
  • TVs with cable channels
  • Heating, daily housekeeping, and electrical adapters/chargers

Languages

English, French, German, Italian, Polish, Portuguese, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • Offsite parking available (GBP 35 per day)
  • Limo/town car service

Food and drink

  • Daily continental breakfast available 7:30 AM to 10:00 AM for a fee: GBP 9.95 per person
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Library

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • 3 buildings
  • 6 floors
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Towels

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Each adult staying at the property must present valid photo identification at check-in.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 20 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: GBP 50 per accommodation

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately GBP 9.95 per person
  • Nearby parking fee: GBP 35 per day
  • Rollaway bed fee: GBP 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Cranley
Cranley Hotel
Cranley Hotel London
Cranley London
The Cranley
Cranley Hotel London Hotel
Cranley Hotel London London
Cranley Hotel London Hotel London

Frequently asked questions

Is Cranley Hotel London pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Cranley Hotel London ?

As of May 28, 2024, prices found for a 1-night stay for 2 adults at Cranley Hotel London on Jun 23, 2024 start from $152.5, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Cranley Hotel London ?

This hotel doesn't offer parking.

What time is check-in at Cranley Hotel London ?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Cranley Hotel London ?

Check-out is at noon.

Where is Cranley Hotel London located?

Located in London City Centre, this boutique hotel is within a 15-minute walk of Cromwell Road, Natural History Museum, and Imperial College London. Victoria and Albert Museum and Science Museum are also within 15 minutes. Gloucester Road Underground Station is 6 minutes by foot and South Kensington Underground Station is 10 minutes.

Reviews

5.0
Rating 10 - Excellent. 93 out of 1008 reviews" "
Rating 8 - Good. 165 out of 1008 reviews" "
Rating 6 - Okay. 174 out of 1008 reviews" "
Rating 4 - Poor. 224 out of 1008 reviews" "
Rating 2 - Terrible. 352 out of 1008 reviews" "

5.0/10

Cleanliness

5.8/10

Staff & service

4.2/10

Amenities

4.4/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

Cyle

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Photos and amenities advertised are false. Do not book here. 20 people told us when walking in that the place was not as advertised. Dirty establishment.
Stayed 2 nights in May 2024

2/10 Terrible

Simone

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This should be taken off expedias list. It is the most run down disgusting dirty hotel I have ever stepped foot in and then walked out!
Stayed 1 night in May 2024

4/10 Poor

Karen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property was nice from the outside. Seating area outside could have been tidier. Rubbish and cigarette ends. Had to ask for Towels no glasses to drink out off. No tea or coffee facilities in the room. Bathroom was alright apart from the brown stain in the bath. Unable to open the windows need some attention paint wise. Furniture outdated and broken no handle on one draw and no bottom in another. Breakfast was a disappointment not what i call Continental Breakfast.
Stayed 2 nights in May 2024

2/10 Terrible

Tania

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are incredibly rude and dismissive. We arrived and there was no room ready. We were dismissed from the premises and told to come back in 3 hours. Upon our return, we were again treated with rudeness. We cancelled and left. They refused to refund our $. We have written multiple times and have received no reply. Expedia was no help - our issue was handed off to 10 different people. The place smells; it is run down and looks nothing like the pictures. BEWARE!!
Stayed 4 nights in Mar 2024

2/10 Terrible

Lisa

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
I refused to stay in the hotel and booked another. Upon arrival I was advised there was no key and staff would need to let me in each time I left my room. There was a rancid smell of damp throughout, disrepair and damage to furnishings/carpets etc There was no light in the lift and you had to navigate it in darkness which was scary and I didn’t feel safe enough to sleep there. Bags of dirty linen ‘ready for collection’ were scattered through the corridors and there was no food or drink availabilities. Never have I walked out of a hotel but this needs shutting down and I want a refund..!
Stayed 1 night in Apr 2024

4/10 Poor

Vinay

Stayed 1 night in Apr 2024

2/10 Terrible

Colin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When booked, the pictures made it look fantastic.. My room was old, dirty and worn out (room 103). Curtains were tatty, carpet thread bare, unable to open window (cracked glass too). I went down for breakfast, no cooked breakfast just some Toast and cereal.. No where to sit. No organisation or staff to help.. No Bar in the hotel(says there is on the website) so I checked out early with no breakfast. (no coffee facilities in the room either. Asked for a printout receipt (no paper in the printer).. Lovely area to be based though..
Stayed 1 night in Apr 2024

6/10 Okay

Thomas

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Great location of the hotel. However, the hotel wasn’t what I was expecting. It wasn’t clean with the curtains having stains on. The bedding was okay although only one pillow per person. The rooms curtains were falling off. In addition there was water marks and stains on the paint, also the carpet had rips in etc.
Stayed 2 nights in Apr 2024

4/10 Poor

Sophie

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What was unique was how rude the staff were..... what was bad was you could not lock the bedroom door so anyone could get in. The toaster is broken guys - just get a new one - or don't offer breakfast which was terrible. My room was pretty damp with rotten wallpaper and the water was not hot. I could go on. There was nothing good - except leaving!
Stayed 2 nights in Mar 2024

6/10 Okay

Elizabeth

Stayed 1 night in Mar 2024

2/10 Terrible

lucy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the most disgusting hotel I have ever had the misfortune to stay at. THIS SHOULD BE REMOVED FROM YOUR SITE - the pictures are nothing like those displayed on the website.
Stayed 1 night in Mar 2024

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Dan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is terrible. Do not waste your money. Exterior of property looks very good! However, inside is run down and dirty. I'm unsure where they got the picture of the executive room, but its definitely not from this hotel. I paid for the executive room. Wow. Dirty carpets, bugs walking around the edge of the room. Stains on floor, walls, mattress. Room was incredibly hot and not able to turn it down. no tea/coffed available in room. Breckfast was a joke, unripened banana's. Cereal was soft and stale. Coffee was terrible, brown water no flavour. Toaster was broken, so just bread. The lady at the desk they called reception, was utterly rude and unhelpful. If i was able to find a hotel close to this, then i would of walked straight out and got a refund. Terrible hotel, need to get the inspectors back, if this was 4 starts, it was from 10 years ago.
Stayed 2 nights in Mar 2024

8/10 Good

Sonja

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No hairdryer or coffee & kettle in the rooms. Breakfast was ok but basic. Need a new toaster. Otherwise good value for money and an excellent location for visiting London. Underground is walking distance away and there are take outs, restaurants and Sainsbury's, Tesco, M&S etc in walking distance. No smoking is allowed which is an extra bonus. Clean and tidy rooms. Will go again when visiting London.
Stayed 2 nights in Mar 2024

2/10 Terrible

John, Ottawa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel requested a 50 GBP deposit upon check in and not one single employee could be found the day I checked out to refund this. A note at the reception desk said to leave the key and I would be refunded. 20 days after check out the hotel has NOT refunded me and they have ignored all my emails. Expedia is trying to get the hotel to refund this to me. Also: my bedroom door knob was lying on the floor outside my bedroom for my entire 15 night stay. I was told it would be fixed (attached to the door) but it never was. Also: I was told initially on arrival that an early check in would be 100 GBP but finally got that reduced to 20 GBP. Also: the breakfast "room" had a single 4 slice toaster for use by all the guests in the hotel. 2 of the 4 toaster slots stopped working 5 days into my stay and was not fixed or replaced before I checked out. Customer service is NOT seen at this hotel. BEWARE AND book elsewhere.
Stayed 15 nights in Feb 2024

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities
I’m aware you only get what you pay for … the hotel was very shabby and dated carpet in the room was threadbare rooms were very grubby and drab with a large air conditioning unit inn the room rooms were not serviced as stated there was no toiletries as stated no toilet roll it was very disappointing would not stay again they need to update description of hotel on site it really is false advertising
Stayed 3 nights in Feb 2024

4/10 Poor

José Manuel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Royston

Traveled with partner
Disliked: Staff & service, amenities
Quirky hotel located a nice walkable distance from Russell Square. Location is great but the condition is a little rough around the edges and cleanliness isn’t the best. The staff we experienced weren’t the friendliest, on arrival little communication or a welcome was given, was told to ‘sit there and fill the check in form out’ The breakfast was too poor, with very little options - we went to breakfast around 9am and only had the choice of brown toast, cheese & ham. Tea was also cold and there were no bowls available for cereal. If you can get one of the cheapest rooms say £50-60 then go for that option but don’t pay anymore than that.
Stayed 1 night in Feb 2024

2/10 Terrible

Lourdes

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Morris

Stayed 1 night in Feb 2024

4/10 Poor

Andrew

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Over priced nothing like the photos its being mis sold crap creepy rooms,its a £50 deposit and they take all your details and write them down. If you pay cash you get the money back when you leave. Stayed for 2 nights then moved to the Brompton .
Stayed 2 nights in Feb 2024

2/10 Terrible

Amber

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK THIS HOTEL! You will have to pay a £50 deposit for a room key, the receptionist’s are rude and unapproachable. They wanted to write my card details down to keep on a piece of paper kept on the reception desk. The rooms had dirty carpets and furniture. Broken windows and the bathrooms were falling apart.
Stayed 1 night in Feb 2024

2/10 Terrible

Sandra

Disliked: Property conditions & facilities, room comfort
Never again
Well what can I say, when we arrived reception was luke warm at best. The exterior does not reflect the condition inside the rooms. I am STUNNED 😧 it’s a four star, time for another inspection. I’m sure it was once a beautiful property in a great location. Now requires decorating and lots of repairs ☹️
Stayed 1 night in Feb 2024

10/10 Excellent

Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, love the decor, room facilities are really good & is located in a really nice area of London.
Stayed 2 nights in Feb 2024

10/10 Excellent

Shinson Shaji

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good staff and excellent breakfast. The only problem we faced was the heater was on all the time and the room was terrible hot. We informed the front desk and she said that the maintaince guy will come in an hour and he didn't turn up.
Stayed 1 night in Feb 2024