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Reviews of citizenM London Victoria Station

4 out of 5
citizenM London Victoria Station
292 VAUXHALL BRIDGE ROAD, London, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 634 out of 819 reviews" "
Rating 8 - Good. 140 out of 819 reviews" "
Rating 6 - Okay. 29 out of 819 reviews" "
Rating 4 - Poor. 10 out of 819 reviews" "
Rating 2 - Terrible. 6 out of 819 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room layout was compact and functional. Staff available 24/7. Water bottle filling station very accessible
Stayed 5 nights in May 2024

10/10 Excellent

Carlos, EL PASO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night bartender (forgot his name but was from Sri Lanka) was awesome, excellent service !
Stayed 3 nights in May 2024

8/10 Good

ERIC

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, nice buffet and close to transportation
Stayed 2 nights in Apr 2024

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are small but efficient. Staff is wonderful - helpful and nice. Location was good. Great stay!
Stayed 3 nights in May 2024

10/10 Excellent

Jose, kissimmee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love it
Stayed 1 night in May 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Denise

Traveled with partner
Liked: Amenities
The location near Victoria Station was perfect, making it easy to launch off to other areas of London. The room is not big but what we needed to sleep and get cleaned up. It is not a room to hang out in due to the small size.
Stayed 4 nights in May 2024

8/10 Good

Rosemary, Essex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with easy access to main train station, the Underground, shops and theatres. It has a young vibe and uses iPads to Check in, control your TV, lighting etc which is great as long as your iPad works! Mine needed a reboot but the staff were very kind and helpful and showed me how to use it. Overall a very good experience and I would definitely recommend this hotel to others
Stayed 2 nights in May 2024

8/10 Good

Mariam

Traveled with partner
cool features of the room, very spacious bed, did not like toilet within the shower or the sink outside this
Stayed 1 night in May 2024

10/10 Excellent

Richa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay if you are transiting via London or short stays. Great hallway, foyer. Brilliant staff and friendly environment. Very clean and tidy.
Stayed 1 night in May 2024

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Completely electronically controlled room. Small room but very pleasant. Happy staff members.
Stayed 1 night in May 2024

6/10 Okay

Adrian, HOUSTON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall an OK hotel. However rooms are way too small. Bed was against three walls. Very small area to move around and put things and luggage up. Perhaps for one guest but complicated for two.
Stayed 3 nights in May 2024
Response from citizenM team on May 16, 2024
Hello there citizenAdrian, Thank you for sharing your feedback about your recent stay with us. We are sorry to hear that our rooms did not break the bank with you as you felt them too small and not a good layout. Indeed our rooms might not be the biggest but not always in the largest you have the best comfort. Our rooms have been designed for modern travellers which do extend into living rooms if you want to have more space to connect, work and play. Quick tip on our bed, they are actually square that means that if your turn the pillows around you will not need to jump on anyone. Safe Travels, citizenM team

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property for single occupancy and potential two person.
Stayed 6 nights in Apr 2024

6/10 Okay

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and the breakfast was good but the room was tiny. I knew it would be small but it was smaller than a cruise ship room. If you are travelling as a couple you better be comfortable using the facilities in very close proximity to your partner. There are no secrets in this room.
Stayed 4 nights in Apr 2024
Response from citizenM team on May 16, 2024
Hello there citizenRyan, Thank you for sharing about your stay with us. We are happy to see that you enjoyed the cleanliness of our hotel and our breakfast. On the other hand, our rooms might not be the biggest but not always in the largest rooms you have the best comfort. Our rooms hold no secret ahah that is good way to put it, however, if you want you can play around with lighting if you want to make the transparent shower more comfy to use. Safe Travels and thank you for giving a try.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good - the location, price and cleanliness. Not so good - the decor and design is aimed at the under 30s and the room itself reminded me of a cabin on a cruise ship. Bad - having to use an IPad screen to operate the TV and lights. Very inconvenient and a great way to spread diseases.
Stayed 3 nights in Apr 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

sylvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really convenient to walk around and staff really helpful
Stayed 3 nights in Apr 2024

10/10 Excellent

Denise, Chagrin Falls

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bright room
Stayed 2 nights in Apr 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly clean facility in an ideal location. Can’t wait to go back
Stayed 5 nights in Apr 2024

8/10 Good

Sam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are amazing, very modern and stylish. The beds are very comfortable. The noise level is pretty quiet however you can still hear sirens if theyre passing. The blackout feature is very good also, not much light creeps through. Only let down was that i needed to get staff to change pad charger as it was faulty which meant i had no access to any room features, but they did so quickly once i reported. Thr shower tended to drip throughout the night also. However Cialio was amazing and made us feel very welcome on arrival. If it wasnt for these small issues it would've been a 5/5
Stayed 2 nights in Apr 2024

10/10 Excellent

mabel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent accommodation, would highly recommend. Staff really friendly and helpful. Beautifully designed, good vibe
Stayed 1 night in Apr 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, clean hotel. Great breakfast and in a great area. Couldn’t ask for anything more!
Stayed 2 nights in Apr 2024

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique cool room. Very comfortable. Shortfall: liquid soap and conditioner seemed poor quality
Stayed 1 night in Apr 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Love the techy quality of this hotel. Lots of fun gadgets like the in room Contol tablet that let's you change the color of your bathroom unit. I chose turquoise. You can also control the curtains, blinds, lights and tv with your tablet. The room was very clean. A bit on the small side, but that's pretty standard in the UK. The staff is friendly and helpful. There are a few downsides. The shower water temp is only 40°C. Which was kind of lukewarm for me. Also, they dont have a lot of food to order for an evening meal. I wanted dim sum one evening and they were out of it. The breakfasts, however, are terrific with lots of variety. I especially enjoyed the croisants, eggs, ham and bacon. Lots of variety to choose from. So overall, I hihly reccp
Stayed 4 nights in Apr 2024

10/10 Excellent

Salvador

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente y moderno hotel. Controlabas todo con una ipad. Todo moderno y limpio. Excelente ubicación!
Stayed 2 nights in Apr 2024

2/10 Terrible

Lindsay

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite asking expedia to cancel our booking long before we were due to arrive, it seems that you think we did arrive . We still await a refund which is pending.
Stayed 3 nights in Apr 2024
Response from citizenM team on May 2, 2024
Hello there Lindsay, Sorry to hear about this. As unfortunately this does not relate to an actual stay you had with our hotel, please be advised to contact the platform you booked with to share this. Safe Travels,

10/10 Excellent

Markki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique hotel compared to other traditional chains I’ve stayed in. Very clean with great room amenities and the staff was fantastic. Only downside is the rooms are very small and so with more than 1 person it makes the quarters kind of tight, especially if you were to have more than one suitcase, but the bed is very comfortable.
Stayed 2 nights in Apr 2024

10/10 Excellent

Shalva

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here. The staff was supper friendly and the room was awesome. It was jam packed with cool features. We had a lay over in London for 22hrs and this really started off our honeymoon on a strong note. I strongly suggest this spot, we had to be up at 4 am and the way that the room wakes you up, is perfect for someone that has an early flight to catch, you have to experience it.
Stayed 1 night in Apr 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of cool features especially the common spaces and nice breakfast and bar. Great for 1 or 2 nights near to central London.
Stayed 2 nights in Apr 2024

10/10 Excellent

lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet room with darkening blinds. Convenient location for tube and dining
Stayed 2 nights in Apr 2024

8/10 Good

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the high tech! I could control the blinds, lighting and cleaning service at the touch of a button. The hotel was situated near restaurants, eateries and lots of shops, including Zara. Victoria station is just around the corner! The only down side was the constant air flow around the room, which couldn’t be turned off, making it cold.
Stayed 2 nights in Apr 2024

8/10 Good

Napatsawan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I stay for 6 nights there and the second days I told staffs to get someone to clean up my room and no one show up and clean my room. I have to came down to talk to same staffs again then they cleaned up after 3 days I staying there. They have to pay attention to customers more than this.
Stayed 6 nights in Apr 2024

10/10 Excellent

celeste

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, and great staff. Rooms are compact but very well designed. Perfect location for first timers to London!
Stayed 3 nights in Apr 2024

10/10 Excellent

Quinton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, 24 hour bar and food service. Great location close to lots of shopping and walking distance to Buckingham Palace. Modern rooms with lights and air controlled by an iPad. Nice selection of items for breakfast.
Stayed 3 nights in Apr 2024

10/10 Excellent

weitang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, friendly staff, convenient for sightseeing.
Stayed 6 nights in Mar 2024

10/10 Excellent

Dana

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind of artsy and high tech. Using an iPad to control the room functions took some getting used to, but it worked.
Stayed 5 nights in Mar 2024

10/10 Excellent

Joan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really cute hotel, lovely modern design. Rooms are compact but very well designed. Shower is great, bed large and super comfortable. I didn’t want to leave them both! Large bar and lounge area with lots of comfy seating and little nooks. Staff were exceptional. Very helpful and welcoming. Nice breakfast area although I didn’t try that. Great atmosphere. Would definitely stay at a CitizenM again. This is a great location for getting around London. Victoria train and underground station is just around the corner.
Stayed 2 nights in Apr 2024

10/10 Excellent

JODI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the amenities you could want and then some.
Stayed 2 nights in Apr 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Great room and staff was really helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Sara Pott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 8 night stay at Citizen M. Best sleep, Delicious breakfast and great location for touring London by tube, train or coach.
Stayed 8 nights in Mar 2024

10/10 Excellent

Fatlume

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and cleanliness
Stayed 3 nights in Apr 2024

10/10 Excellent

Dayeon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the concierge employees. They made such a great impression on our first day of the London trip. The hotel is in a walking distance from almost every major landmark and there's underground right in front of the hotel if it gets too rainy or windy to walk back. So clean and we had such an amazing Westminster church view from our room so that was another plus. If I am going back to London, I am going back to this hotel!
Stayed 4 nights in Mar 2024

10/10 Excellent

Benjamin

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was an excellent stay in London. Rooms were small but king size bed, great hot shower, friendly staff, morning breakfast was very good. Would definitely stay again
Stayed 2 nights in Apr 2024

8/10 Good

Amy

Stayed 5 nights in Mar 2024

8/10 Good

Wayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Victoria station
Stayed 3 nights in Mar 2024

10/10 Excellent

Laura

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really couldn't fault it! Staff were super welcoming & service-minded. Location was super ideal, especially travelling from Gatwick Airport so could just jump on the train and the hotel is only a few mins walk from the station. Plenty of shops, cafes, pubs, bars, restaurants etc. around the hotel. Also really easy to walk to Buckingham Palace, Big Ben etc. We actually walked around London a lot this time, rather than using the tube/metro, as we had on previous visits. The rooms are comfortable - some might think small, but it was actually bigger than I expected after reading reviews. Very cool with iPad controlling the room and smart use of space with storage & safe under the bed. Also, wanted to give a special thanks to Miguel who helped out our friend. He accidentally booked the wrong Citizen M hotel in London but he and his manager (Can't remember his name unfortunately) really helped him and it was no problem to switch hotels, so he could stay in the same hotel as us. An extra special touch with the complimentary drinks voucher - was a very nice surprise! And made his bad day go to the best day! It was my first time staying with Citizen M but it certainly won't be the last! I will definitely come back and recommend the hotel & location to friends & family.
Stayed 2 nights in Mar 2024

8/10 Good

Susana

Stayed 6 nights in Mar 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Nichole

Stayed 2 nights in Mar 2024