20 Lavington Street, Surrey House, London, England
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Beautiful decor, bed was huge and comfortable , amazing area close to everything you’d like to see. Will be returning again to London and this will be my Go to hotel.
10 minute walk to Borough Market and London Bridge tube station. Lovely big bed and clean modern hotel.
Matthew
Stayed 2 nights in Apr 2024
8/10 Good
Sophie, GODALMING, witley, surrey
Traveled with partner
Apr 7, 2024
Disliked: Property conditions & facilities
No tea or coffee making facilities or room service. Nice looking communal space and atmosphere and easy self check in. Media in room was great.
Sophie
Stayed 1 night in Apr 2024
Response from citizenAlex on Apr 12, 2024
Hello citizen Sophie,Thank you so much for your feedback about your stay, we appreciate that you took your time for this.Regarding the kettle, this was discussed for a long time among the company, but in the end we decided that the modern guest prefers a barista-style coffee and good conversation over being cooped up in the room with a small kettle. Our canteenM is open 24 hours a day, and we are happy to serve you at any time of the day. We are hoping to see you again with us soon,Safe travels,citizenAlex
Clean and comfortable. Nice bar/public area. Enormous bed.
Room was ok for 2 of us sharing for 2 nights bu would have felt cramped if staying any longer. Atrium is tired looking with sad looking ivy trying to grow inside.
Check in and out was fast. Walking distance to Borough market and th Tate and to the Thames. We could see the shard from the lobby on our floor.
Hello Chao,Thank you so much for your feedback about your stay, we appreciate that you took your time for this.We are very happy to hear you enjoyed our check-in system. We hear amazing feedback on how fast our check ins and check out are and guests are not missing that big lines as the traditional hotels.We hope to see you again with us soon,citizenAlex
8/10 Good
Tung
Traveled with family
Apr 1, 2024
Liked: Cleanliness, staff & service
Room is too small.
Tung
Stayed 2 nights in Mar 2024
Response from citizenAlex on Apr 12, 2024
Hey citizen Tung,Thank you so much for your feedback about your stay, we appreciate that you took your time for this.Sorry to hear you found the room size to be too small. We have re-designed the hotel with today's modern traveler in mind, and that meant taking away the usual hotel cliches and making the rest as great as can be. That's why our beds are huge and comfy, the movies and Wi-Fi free, and the showers truly jetlag busting. We added a large storage drawer under each bed and we kept clutter in the rooms to a minimum. And as always, our living rooms (not your ordinary lobbies!) and everything in them (books, art, TV) are all yours to enjoy every time you visit us. Safe Travels,citizenAlex
Touchless check-in led to a "we don't clean your room by default; if you want it serviced, you must tell us." Room size is outrageous for a couple of tall people...
It is also a good 10-mins walk from the nearest tube.
hillik
Stayed 4 nights in Mar 2024
Response from citizenKen on Mar 25, 2024
Hi,Thanks for your review. We appreciate your feedback. Just to elaborate on our opt-in housekeeping service; this is a choice we have made for two great reasons, and we do completely understand it is far from the norm. The first reason is that we wanted to cut down on unnecessary cleaning and use of chemicals to help save the environment, and secondly, each time room cleaning is skipped we donate the cost (3GBP) to our charity citizenMovement. We don't add any charge if you do wish to have your room cleaned and our team are more than happy to help arrange cleaning when needed. Hope that helps to explain,
Enourmous and comfortable bed. Nice interior and toiletries. Friendly staff. Personally not a fan of the room tech, ie a bathroom lightswitch would be much easier than having to use the tablet to control lighting.
Sabrina
Stayed 2 nights in Mar 2024
8/10 Good
Linda
Mar 18, 2024
Linda
Stayed 3 nights in Mar 2024
10/10 Excellent
Aimee-Rose
Mar 15, 2024
This is a super hotel. Staff were extremely friendly, checkin/checkout was super easy. Great location and wonderfully clean.
Automated check in- fabulous, why don’t more hotels have this. Very modern futuristic pod bedrooms - functional. Good location just behind the Tate Modern.
We have stayed at the CitizenM in New York and decided to stay in the same chain in London. Check in check out process is the same which makes it easy for us. Staff are friendly and helpful. Room is clean and the bed is comfortable. The area is quiet. We had a good time staying at this hotel.
Brilliant location for exploring this area of the city and enjoying nearby restaurants and bars. Hotel is clean, modern and has all that you’d need for a London break.
Unique and modern hotel that's a stone throw away from the Tate Modern and River Thames. The lighting and iPad controls are fun/quirky and the rainshower is great.
The king size bed is very comfy but can be challenging for the person closest to the window to get across without disturbing the other person. Overall very pleased with our experience and would stay again.
Great hotel. We stayed there for 3 nights and it was perfect. The location is ideal, near the train station, in a very nice district and an underground line nearby. Very technological, you can control your room with the app.
Definitely going there if I visit again.
Everything controlled from an ipad, which didn't work. Then had to download the app, which didn't recognise my booking. Spoke to help (a chat bot) and had to wait 20 mins to speak to somebody. The app then didn't work. No perks at all like free tea or coffee.
Really fantastic location and extremely lovely hotel. Very new approach to rooms, but everything fit and the staff is super helpful. Breakfast is a great deal as it plows you to eat and drink 6 am to 11 am. Coffee was just as good as at the fancy coffee shop a few steps away. Very high quality in everything, can't wait to stay again.
Located in a great area with tons of restaurants & cafes. The staff were so helpful and friendly and were the star of the show. Rooms were great, cosy and modern. For the price you can’t get much better. Thanks!
Hi James,Thank you for leaving us a review. I am sorry to hear that we didn't meet the expectations on this occassion with regards to our housekeeping. Trust me when I say this is not the experience we want for our guests and your feedback will be shared with our housekeeping partners. We will continue to audit the room cleaning to control the quality of cleaning we are providing our guests. Wishing you safe onward travels,