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Reviews of Hilton Leicester

4 out of 5
Hilton Leicester
Junction 21 Approach, Leicester, England

Reviews

7.4

Good

Rating 10 - Excellent. 312 out of 1003 reviews" "
Rating 8 - Good. 310 out of 1003 reviews" "
Rating 6 - Okay. 194 out of 1003 reviews" "
Rating 4 - Poor. 107 out of 1003 reviews" "
Rating 2 - Terrible. 80 out of 1003 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Gladys

The carpet was old and ill- fitted, the door to my room was broken. There were areas in the hotel that needed repairs. There were dumped stuff outside from my window view. My towels all had stains. I was very disappointed as I have used Hilton in London and Newcastle and I was impressed
Stayed 1 night in May 2024

6/10 Okay

Richard

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel is in desperate need of a refurbishment. The rooms are very old fashioned, tired and stark. We had dinner here and like some other diners wanted to order some more to be told the kitchen was closed. Why were we not asked if we wanted anything else before they closed the kitchen. One of the worst rooms I have stayed in for a very long time
Stayed 1 night in May 2024

4/10 Poor

susan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is very overdue for refurbishment- decor is 1980s American and so shabby - how can this be a 4 star Hilton? Evening meal was poor - microwave meals come to mind - but breakfast is well done. Staff try hard - it must be discouraging for them to work in such an environment. Hotel owners should have taken remedial action here long ago- it is the last Hilton we book into!
Stayed 2 nights in Apr 2024

4/10 Poor

Anthony

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Room was poor room safe was not working could not turn off bathroom light, and at 6 in the morning i think we was next to a boiler room..
Stayed 1 night in Mar 2024
Response from Ashleigh on Apr 4, 2024
Dear Anthony, Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I will share your comments with the team, to ensure we learn from experience we have delivered on this occasion. Kind regards, Front office

10/10 Excellent

Ian

Stayed 1 night in Mar 2024

6/10 Okay

Amy

Traveled with family
Liked: Cleanliness
Short staffed, took almost an hour to get an extra duvet. Room looked quite dated but was clean. Specifically booked for the gym and pool/spa but was very busy and changing rooms were dirty. Breakfast was nice but took ages to get veggie sausages, by the time they came out we were done eating. Would not stay again.
Stayed 1 night in Mar 2024

10/10 Excellent

Tajinderjit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in Sep 2023

10/10 Excellent

Mat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

john

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Evita on Mar 23, 2024
Thank you for your feedback, much appreciated.Kind Regards

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

kerry

Stayed 1 night in Feb 2024

8/10 Good

Andrew

Stayed 1 night in Feb 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Sajid

Stayed 1 night in Feb 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All great. But just not enough choices for dinner if you don't want Vegan/vegetarian and are staying 5 nights
Stayed 5 nights in Jan 2024

8/10 Good

bakulesh

Traveled with family and small children
Disliked: Staff & service
The coffee & the bar staff were very very slow & inefficient. There was no water in the room .
Stayed 1 night in Feb 2024

4/10 Poor

Julie

Stayed 1 night in Feb 2024

6/10 Okay

Louise

Stayed 1 night in Feb 2024

2/10 Terrible

Luke

Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Emergency stay
Single night stay after returning from vacation to find home completely destroyed by water leak. Front of house staff amazing - very understanding and kind. Even tried to extend stay for a few hours whilst alternate accommodations found. Offered a very good breakfast. Parking charges also not active at time of stay. Overall excellent front of house.
Stayed 1 night in Jan 2024

10/10 Excellent

Raj

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Arunkumar

Stayed 1 night in Dec 2023

10/10 Excellent

Tobrise

Traveled with family and small children
Liked: Cleanliness, amenities
Stayed 4 nights in Dec 2023

8/10 Good

Robert

Stayed 1 night in Dec 2023

10/10 Excellent

Marc

Stayed 1 night in Dec 2023

2/10 Terrible

Tasnim

Stayed 2 nights in Dec 2023
Response from Evita on Dec 28, 2023
Hello Tasnim,My apology for an experience you had with your recent stay at Hilton Leicester.I have refunded you 1night stay and the money should reach you in next 2-5 working days.Kind Regards

8/10 Good

John

Stayed 1 night in Dec 2023

10/10 Excellent

philip

Traveled with partner
Liked: Staff & service, property conditions & facilities
Very pleased with our choice as it was a last minute booking.
Stayed 1 night in Dec 2023

10/10 Excellent

CHANDRA SEN

Stayed 2 nights in Dec 2023

10/10 Excellent

leigh

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly staff really engaged with us made us feel welcome. Nothing was too much trouble. They really went out of their way to help us.
Stayed 1 night in Nov 2023

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent - not Wow
Decent hotel - friendly staff. Not cheap and getting a bit shabby in places, but at least a bit more character than the near my Marriott.
Stayed 1 night in Nov 2023

10/10 Excellent

feroz

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice short stay. Does the job well. Great health centre facilities
Stayed 1 night in Nov 2023

6/10 Okay

tim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Waqar

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Meh
Cold, room had a very old electric heater which barely warmed the room. Duvet was really thin and no other options as were the pillows. Did request more pillows as the two given were really thin. Slept very uncomfortably
Stayed 1 night in Nov 2023

2/10 Terrible

Amanda

Stayed 1 night in Nov 2023

6/10 Okay

Sarah

Stayed 1 night in Oct 2023

6/10 Okay

Angus

Traveled with family
Disliked: Property conditions & facilities
Bathroom was very tired. It took about 20 mins to check. We were asked to try multiple cards and wasn’t even sure if payment was being taken and then was told payment had gone on to the card which the booking was made with.
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dated hotel with excellent staff
Fantastic service from very accommodating staff. Nothing was too much trouble for them. The restaurant food breakfast and dinner was of a good standard and staff are excellent. Unfortunately, this Hilton hotel is in dire need of a major refurbishment. The whole feel of the hotel is very dated and the rooms are of a very basic standard, even delux rooms. Everything looks a bit grubby although rooms are cleaned and bedding and towels are fresh.
Stayed 1 night in Oct 2023

6/10 Okay

Daniel

Stayed 1 night in Oct 2023

6/10 Okay

hylton

Stayed 2 nights in Oct 2023

6/10 Okay

Saira

Stayed 1 night in Oct 2023

6/10 Okay

Izaura

Stayed 1 night in Oct 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Kristy

Business traveler
Disliked: Staff & service, property conditions & facilities
Hotel very dated, water pressure terrible and lady on reception very rude
Stayed 1 night in Oct 2023

8/10 Good

Aloma

Stayed 1 night in Oct 2023

10/10 Excellent

David

Stayed 1 night in Oct 2023

8/10 Good

Mehar

Traveled with group, Traveled with family
Liked: Staff & service, property conditions & facilities
Room size was fairly big but the carpet had a few spots. Some odd smell in the corridor. Free car cark for our conference was helpful and I hope they won't bill us for car park for additional day we stayed. Some of our colleagues did not like high bath tubs as it was not easy to get in and out. Shower would be great. There were no lifts and no porters to help you with your luggage.
Stayed 2 nights in Sep 2023

2/10 Terrible

Scott

Stayed 1 night in Sep 2023

6/10 Okay

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay if you can’t get a room anywhere else.
Sad hotel . The rooms are dated with damaged facilities. Bathroom needs updating in fact the whole hotel does. However redeeming feature is the staff absolutely fabulous .
Stayed 1 night in Sep 2023

4/10 Poor

jo

Stayed 1 night in Sep 2023