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Reviews of iclub To Kwa Wan Hotel (formerly iclub Ma Tau Wai Hotel)

3.5 out of 5
iclub To Kwa Wan Hotel (formerly iclub Ma Tau Wai Hotel)
8 Ha Heung Road, Ma Tau Wai, Kowloon

Reviews

8.0

Very Good

Rating 10 - Excellent. 241 out of 886 reviews" "
Rating 8 - Good. 465 out of 886 reviews" "
Rating 6 - Okay. 127 out of 886 reviews" "
Rating 4 - Poor. 36 out of 886 reviews" "
Rating 2 - Terrible. 17 out of 886 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Theres an 24/7 7-11 around the corner, along with a supermarket on the next street. Also very close to a metro station (MTR To Kwa Wan) and several bus stops. Including the bus for the airport. Its situated a little further from kowloon centre than I would have liked. But it's still doable by walking, otherwise take the MTR metro. The hotel was very nice. Very clean, modern and comfortable, and a good price. The room had a kettle, TV, fridge and water bottle-which can be filled up on floor 2's water dispenser.
Stayed 5 nights in May 2024

8/10 Good

REYNALDO

Stayed 3 nights in May 2024

8/10 Good

Clara

Stayed 6 nights in Apr 2024

6/10 Okay

Peggy

Traveled with family
Liked: Property conditions & facilities
As a budget hotel it is ok
Stayed 2 nights in Apr 2024

10/10 Excellent

Chung Sum

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024

8/10 Good

Moray

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay.
Stayed 5 nights in Feb 2024

8/10 Good

Salina Cheuk Ting

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

Michael

Traveled with family
Small for the money
This hotel seemed to present itself much nicer on their homepage. For the price I paid I thought the room would be bigger too but it was very small and the two beds I requested were literally touching. Also their breakfast really is not much more than some toast, croissants and orange juice. One of the reasons I chose to stay here is that they have a gym but unfortunately it is located outdoors exposed so it was too cold to exercise.
Stayed 1 night in Jan 2024

8/10 Good

Selina Nim To

Traveled with family
Liked: Cleanliness
Stayed 4 nights in Jan 2024

6/10 Okay

Chi Leung Leonard

Stayed 9 nights in Dec 2023

10/10 Excellent

Janny

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Price is reasonable
Stayed 10 nights in Dec 2023

6/10 Okay

May

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor Service n maintenance, Good location
The location is good. Hotel is new but bad mantainance. The service staffs need a lot of improvement. (I benchmark the service expected from the budget hotel lines of other hotel group.) 1. The free internet is down. When we asked the front desk, they just repeated the same steps a few times and say something wrong with my handphone. I have 6 paxs in the group, all cannot access the internet. It only repaired in the late afternoon. If the staffs just told us it is not working n they are working on it will be better. We actually have 3 rooms. One the zink is semi- choked. Another the bathroom is choked. Only one is working fine. But there are missing items in the room. 1. Missing tissue in 2/3 rooms. 2. Missing spare toilet roll in 1/3 rooms, and it runs out of toilet paper in the early morning. 3. Missing towels n floor rug after collecting the old one to wash. When we called n requested for the items, the front desk staff is not polite. Isn't having clean towels a minimum expectation for a hotel?
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location, 2-3 minutes' walk to a subway station.
Stayed 3 nights in Nov 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a good stay
I believe the room is a bit tiny for the money I paid, too tight for a 2-people stay. We wanted to ask to leave the luggage because i arrived early around noon, and it's not check in time yet, but was given the room key, unexpectedly, nice surprise! Overall it's a very good stay, the sheet are new and clean. The cleaning lady is very nice and always ask if we need anything when we met in the hallway. Close to all public transportation, very convenient location.
Stayed 9 nights in Nov 2023

10/10 Excellent

Wing Yee Wendy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location. Bus and MRT station within easy reach. Rooms are small but manageable. Provides basic toiletries. 2 small bottles of drinking water. In room safe. Overall, a pleasant stay.
Stayed 3 nights in Nov 2023

8/10 Good

BIK FUN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to public transportation and easy to go around the city. A lot of local restaurants and markets around. Room is small but clean.
Stayed 11 nights in Oct 2023

8/10 Good

Rain

Traveled with partner
Liked: Property conditions & facilities
Clean rooms. Soundproofed rooms. Limited dining.
Stayed 1 night in Sep 2023

8/10 Good

Rain

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Need some sort of in room dining service
Stayed 1 night in Oct 2023

6/10 Okay

Kit

Stayed 1 night in Sep 2023

6/10 Okay

Sinye

Traveled with partner
If you want a taste of local stay, this is the place. They put 2 single beds together and placed it right in front of the dressing table (leaving no space for chair, nor walk way to use the table). House keeping is fair. Hair left by previous occupants were still on the showers glass walls when we checked in and for the next few days djring our stay. No seating space (no chair) in the room. How to sit on your bed when you just came back from outside?
Stayed 4 nights in May 2023

10/10 Excellent

LAM

Stayed 7 nights in Feb 2023

4/10 Poor

Arette O

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2022

8/10 Good

wilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

Kwong Ki Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

4/10 Poor

Kam pang

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NEVER again
The room was super tiny. The fridge did not work at all. It was on but the wine was still warm after one night. The water kept leaking out from the cubicle even the door was shut firmly when showering. I lived on a non-smoking floor but it was full of smoky odour in the room. Only bread has been offered as the breakfast.
Stayed 1 night in Oct 2020

8/10 Good

Chun Wai

Stayed 1 night in Aug 2020

6/10 Okay

Verified traveler

Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2020

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 1 night in Jun 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020
Response from Carol Lau on May 2, 2020
親愛的顧客, 我們非常欣喜得悉本酒店所提供的服務及配套設施都能達到您的需要和期望。能為您服務，實在是我們員工的榮幸。感謝您對富薈馬頭圍酒店的支持，並期待您的再次光臨！謝謝！祝好， 劉嘉敏 營運總監 富薈馬頭圍酒店

8/10 Good

Julian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2020
Response from Carol Lau on May 2, 2020
親愛的顧客, 我們非常欣喜得悉本酒店所提供的服務及配套設施都能達到您的需要和期望。能為您服務，實在是我們員工的榮幸。感謝您對富薈馬頭圍酒店的支持，並期待您的再次光臨！謝謝！祝好， 劉嘉敏 營運總監 富薈馬頭圍酒店

6/10 Okay

AL

Liked: Cleanliness, staff & service
It was great for the price. Staff was helpful and conscientious.
Stayed 3 nights in Mar 2020
Response from Carol Lau on Mar 22, 2020
Dear guest, Thank you for taking time sharing your observations with us. We are grateful that you enjoy our service during your stay. We sincerely look forward to your next visit in the near future. Best Regards, Carol Lau Director of Operations iclub Ma Tau Wai Hotel

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Fair customer services
The customer services of front-line can be improved. They need to be enthusiastic and helpful.
Stayed 2 nights in Feb 2020
Response from Carol Lau on Feb 17, 2020
Dear guest, Thank you for taking time sharing your observations with us. We are grateful that you enjoy our service during your stay and we deeply appreciate you pointing out the areas that did not meet your expectations. Your valuable feedback has been well conveyed to the concerned departments for immediate improvement. Once again we appreciate your feedback that make us better. We sincerely look forward to your next visit in the near future. Sincerely, Carol Lau Director of Operations iclub Ma Tau Wai Hotel

6/10 Okay

Kojo

Liked: Cleanliness
Ok for a few days
Decent hotel - rooms are small. Very far from the metro station and breakfast is pretty basic. However it is decent and close to main business area.
Stayed 3 nights in Jan 2020
Response from Carol Lau on Feb 17, 2020
Dear guest, Thank you for taking time sharing your observations with us. We are grateful that you enjoy our service during your stay and we deeply appreciate you pointing out the areas that did not meet your expectations. Your valuable feedback has been well conveyed to the concerned departments for immediate improvement. Once again we appreciate your feedback that make us better. We sincerely look forward to your next visit in the near future. Sincerely, Carol Lau Director of Operations iclub Ma Tau Wai Hotel

2/10 Terrible

Hin Chung

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely poor service plus bad facilities.
Stayed 4 nights in Jan 2020
Response from Carol Lau on Feb 17, 2020
Dear guest, Thank you for taking time sharing your observations with us. We are grateful that you enjoy our service during your stay and we deeply appreciate you pointing out the areas that did not meet your expectations. Your valuable feedback has been well conveyed to the concerned departments for immediate improvement. Once again we appreciate your feedback that make us better. We sincerely look forward to your next visit in the near future. Sincerely, Carol Lau Director of Operations iclub Ma Tau Wai Hotel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Carol Lau on Feb 17, 2020
Dear guest, Thank you for taking time sharing your observations with us. We are grateful that you enjoy our service during your stay. We sincerely look forward to your next visit in the near future. Best Regards, Carol Lau Director of Operations iclub Ma Tau Wai Hotel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is a it small but perfect, everything is in a new,clean condition with comfy bed and excellent shower.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. The hotel and rooms were extremely clean and well maintained. The WiFi was amazing everywhere and worked constantly. I would definitely stay here again!
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2019

10/10 Excellent

Eddie K.

Stayed 7 nights in Oct 2019

8/10 Good

Jenny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Oct 2019

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019

8/10 Good

Franco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019