8/10 Good
Talha
Traveled with family and small children
May 3, 2024
Liked: Cleanliness, amenities, property conditions & facilities
I just finished my stay at Megasaray Westbeach, and my experience was generally good with some slight issues.
Staff: Majority of the staff were very polite and helpful, with the exception of a few. The reception team are hit and miss, when asking some of them questions, they seem in a rush to end the conversation. This made me feel quite unwelcome and put me off asking further questions.
The waiters in the restaurant/ lobby are very nice and had no issues with them.
The worst experience with the staff was the 'bar manager' rudely spoke to my wife and told her to move to a different location of the hotel. As this upset my wife clearly, I bought the matter to the attention of the customer relations team, who claimed to be looking into the situation. However when I pointed who the person was, the staff claimed it was probably misunderstanding.
Cleanliness: Staff are always cleaning the hotel, the housekeeping staff are very good and very polite, especially Bilge Karayel who deserves a mention for her excellant service. No issues with cleanliness.
Decor: The majority of the hotel is very modern and feel like it's recently been renovated, however the rooms are a little outdated though.
There were some issues whjch maintenance resolved.
The options for food are endless and literally caters for all people. There is pretty much food always available.
Amazing location, right next to the beach. Lots of taxis always nearby and many things to do. Felt very safe even walking at night.
Talha
Stayed 7 nights in Apr 2024