Rooftop terrace

Reviews of Hyatt Place Knoxville Downtown

3 out of 5
Hyatt Place Knoxville Downtown
530 S Gay St, Knoxville, TN

Reviews

9.4

Exceptional

Rating 10 - Excellent. 780 out of 1005 reviews" "
Rating 8 - Good. 150 out of 1005 reviews" "
Rating 6 - Okay. 50 out of 1005 reviews" "
Rating 4 - Poor. 12 out of 1005 reviews" "
Rating 2 - Terrible. 13 out of 1005 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sadie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Daniele Beeler on May 23, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Narada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast included
Stayed 3 nights in May 2024
Response from Best regards, Daniele Beeler on May 18, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

6/10 Okay

Heather

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Best regards, Daniele Beeler on May 18, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

4/10 Poor

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Best regards, Daniele Beeler on May 18, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

10/10 Excellent

James

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this Hotel was great. Located perfectly in downtown Knoxville walking distance from Market square and downtown area
Stayed 1 night in May 2024
Response from Best regards, Daniele Beeler on May 18, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

peggy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Fantastic staff. Buffet breakfast was very good and included with stay. Super convenient to downtown area
Stayed 1 night in May 2024
Response from Daniele Beeler on May 23, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Quinetta

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything
Stayed 1 night in May 2024
Response from Best regards, Daniele Beeler on May 11, 2024
Thank you so much for your review! We hope to see you again soon!

10/10 Excellent

Robin

Stayed 1 night in May 2024
Response from Best regards, Daniele Beeler on May 26, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
After 5:30 rooftop patio. Staff. Exercise room was exceptional
Stayed 1 night in May 2024
Response from Best regards, Daniele Beeler on May 3, 2024
Thank you so much for your review! We hope to see you again soon!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very convenient to multiple activities.
Stayed 1 night in Apr 2024
Response from Best regards, Daniele Beeler on Apr 27, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and located within walking distance of concert venues. There were also a good number of dining options very close by. The staff were friendly and helpful.
Stayed 1 night in Apr 2024
Response from Best regards, Daniele Beeler on Apr 27, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Sarai

Stayed 1 night in Apr 2024
Response from Best regards, Daniele Beeler on May 18, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

David

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Best regards, Daniele Beeler on Apr 27, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel is a bit high priced but very comfortable. The staff is helpful and professional. The roof top bar is an inviting place to enjoy part of your evening. My only negative is NO LATE Checkout. I asked for 12:30 and would have been happy with even noon. But received a NO, NO, NO!
Stayed 1 night in Apr 2024
Response from Best regards, Daniele Beeler on Apr 27, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

8/10 Good

Jimmy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great lobby
Stayed 3 nights in Apr 2024
Response from Best regards, Daniele Beeler on Apr 20, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Richard

Stayed 2 nights in Feb 2024
Response from Daniele Beeler on May 11, 2024
Thank you so much for your review! We hope to see you again soon!

10/10 Excellent

Hina

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Apr 2024
Response from Best regards, Daniele Beeler on Apr 17, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great place, staff is friendly
Stayed 4 nights in Apr 2024
Response from Best regards, Daniele Beeler on Apr 17, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time!
Stayed 1 night in Apr 2024
Response from Best regards, Daniele Beeler on Apr 17, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

David

Stayed 5 nights in Apr 2024
Response from Best regards, Daniele Beeler on May 11, 2024
Thank you so much for your review! We hope to see you again soon!

6/10 Okay

Cathy

Stayed 3 nights in Mar 2024
Response from Best regards, Daniele Beeler on Apr 27, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

6/10 Okay

Sonia

Traveled with family
Liked: Cleanliness
No cleaning service done during stay. Only two elevators Stairs in very poor condition Limited number of tables for breakfast service Very dark room 30 min wait for valet parking
Stayed 2 nights in Apr 2024
Response from Best regards, Daniele Beeler on Apr 6, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Daniele Beeler on Apr 6, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Emily, Raleigh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a great location within walking location to many things. I think downtown Knoxville is a great spot. The staff here was very friendly and helpful.
Stayed 1 night in Apr 2024
Response from Best regards, Daniele Beeler on Apr 3, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Becky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. Could use another elevator
Stayed 2 nights in Mar 2024
Response from Best regards, Daniele Beeler on Apr 3, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Lauren

Stayed 1 night in Mar 2024
Response from Best regards, Daniele Beeler on Apr 27, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous hotel
Stayed 1 night in Mar 2024
Response from Best regards, Daniele Beeler on Mar 30, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Best regards, Daniele Beeler on Mar 30, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Rhonda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and staff
Stayed 1 night in Feb 2024
Response from Hyatt Place on Mar 26, 2024
Thank you for your feedback!

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was perfect near local shops. Nice room and wonderful staff.
Stayed 3 nights in Mar 2024
Response from Best regards, Daniele Beeler on Mar 22, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Service
Stayed 1 night in Mar 2024
Response from Best regards, Daniele Beeler on Mar 19, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast.
Stayed 1 night in Mar 2024
Response from Best regards, Daniele Beeler on Mar 19, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large rooms, beautiful lobby area, great covered rooftop lounge.
Stayed 1 night in Mar 2024
Response from Best regards, Daniele Beeler on Mar 19, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Best regards, Daniele Beeler on Mar 9, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful decor
Stayed 1 night in Mar 2024
Response from Best regards, Daniele Beeler on Mar 9, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Jill

Stayed 1 night in Dec 2023
Response from Best regards, Daniele Beeler on Mar 9, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Chandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all around! Great staff, great location for everything downtown! Delicious free breakfast! Will be back for sure! Loved the two onsite bars as well as the Starbucks in the Lobby!
Stayed 3 nights in Feb 2024
Response from Best regards, Daniele Beeler on Mar 3, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

8/10 Good

Verified traveler

Stayed 1 night in Feb 2024
Response from Daniele Beeler on Mar 3, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

8/10 Good

jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast crew is excellent
Stayed 2 nights in Jan 2024
Response from Best regards, Daniele Beeler on Mar 3, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

James and Melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the Hyatt Downtown celebrating our 35th anniversary. Jordan went above and beyond to make sure our room was ready AND she had a bottle of wine, a sweet card, and glasses and wine opener for us. We had an early dinner reservation before a concert and wanted to get settled before heading out. Jordan made it happen! She was pleasant and so welcoming. This was our first time staying here, but it certainly won't be our last!
Stayed 1 night in Feb 2024
Response from Best regards, Daniele Beeler on Mar 3, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Best regards, Daniele Beeler on Mar 3, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

2/10 Terrible

Rahul

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jennifer on Feb 23, 2024
Thank you for your feedback. We apologize as it looks like we did not meet your expectations and we apologize for that. We hope to have the pleasure in serving you again in the future.

10/10 Excellent

Tia

Stayed 2 nights in Feb 2024
Response from Jennifer on Feb 23, 2024
Thank you for your feedback we appreciate the 10's and look forward to serving you again in the near future!

10/10 Excellent

Timothy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay in a while.
This hotel has got it together. Everything was done right, including valet service, the room was perfect for business travel, Breakfast was amazing and fresh, Close to everything. I'll be back to this one!
Stayed 1 night in Feb 2024
Response from Best regards, Daniele Beeler on Feb 21, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

David, Tallahassee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at the Hyatt and Knoxville
Stayed 2 nights in Feb 2024
Response from Best regards, Daniele Beeler on Feb 21, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything!!
Stayed 2 nights in Feb 2024
Response from Best regards, Daniele Beeler on Feb 21, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Dolly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay
Stayed 1 night in Feb 2024
Response from Best regards, Daniele Beeler on Feb 21, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

4/10 Poor

Lindsay

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Not my favorite Knoxville Stay
The room was dirty and curtains were broken so I couldn’t close them, lots of light coming in very early. I love the location of the hotel but the staff was rude and acted like I was lying when I told them about the issues with the room, and still charged me extra for an early check-in (one hour!), valet, random fees.
Stayed 2 nights in Feb 2024
Response from Best regards, Daniele Beeler on Feb 21, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad
Bathroom sink was pretty bad
Stayed 1 night in Feb 2024
Response from Best regards, Daniele Beeler on Feb 16, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

8/10 Good

Tony

Liked: Cleanliness, property conditions & facilities
The stay
Stayed 1 night in Dec 2023
Response from b on Feb 16, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.