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Rating 10 - Excellent. 719 out of 1182 reviews" "
10 - Excellent
719
Rating 8 - Good. 252 out of 1182 reviews" "
8 - Good
252
Rating 6 - Okay. 119 out of 1182 reviews" "
6 - Okay
119
Rating 4 - Poor. 57 out of 1182 reviews" "
4 - Poor
57
Rating 2 - Terrible. 35 out of 1182 reviews" "
2 - Terrible
35
9.0/10
Cleanliness
9.2/10
Staff & service
8.4/10
Amenities
8.6/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Excellent
Ivonne
May 25, 2024
Liked: Property conditions & facilities
Awesome customer service everyone was nice
Ivonne
Stayed 1 night in May 2024
10/10 Excellent
Tavia
Traveled with partner
May 24, 2024
Liked: Cleanliness, staff & service, amenities
Comfortable clean rooms. Staff very professional and friendly. Hotel is located within walking distance near lots of neat stores and restaurants
It was a good stay, clean hotel,good staff, close to Thompson Arena.
Shaun
Stayed 1 night in May 2024
Response from Customer Service on May 24, 2024
Shaun, thank you for sharing your positive experience at the Hilton Knoxville. It’s wonderful to hear that you found our location convenient and appreciated the cleanliness and our team members. We hope to welcome you back again soon!
I give our stay below average because we did not have working WiFi. The room AC was also very loud.
Susan
Stayed 1 night in May 2024
Response from Customer Service on May 23, 2024
Susan,Thank you for your feedback. We're sorry to hear that you had issues during your stay, including the inconvenience with the WiFi and the room AC. Our team will look into these concerns to ensure improvements are made. We appreciate you bringing this to our attention.
Kelly,Thank you for your kind words about the Hilton Knoxville. The team greatly appreciates your positive feedback. We look forward to welcoming you back in the future!
Not only was this hotel pet friendly, they went above and beyond for our pets! there was food and water bowls, a baggie of treats, and a bed waiting in our room for them. the staff was amazing all around! very pleasant stay!
Hannah
Stayed 2 nights in Apr 2024
Response from Customer Service on May 23, 2024
Hannah, thank you for your wonderful review! Hilton Knoxville is delighted to hear your pets felt right at home with the special touches provided. It’s fantastic to know our team members' efforts contributed to your pleasant stay. We can’t wait to welcome you all back!
8/10 Good
Linda
May 22, 2024
Nice clean hotel
Linda
Stayed 1 night in May 2024
Response from Customer Service on May 23, 2024
Linda, thank you for your kind words about Hilton Knoxville. The team is delighted to know you enjoyed your stay. We look forward to welcoming you back in the future!
Dewey, thank you for your kind words! The team at Hilton Knoxville is delighted to hear you found them very helpful. We're looking forward to welcoming you back.
Corey, thank you for taking the time to share your feedback. We're always eager to understand how we can enhance our guests' experiences. If you have any specific comments or suggestions about your stay, we would love to hear them. We hope to have the opportunity to serve you better in the future.
6/10 Okay
Hung
May 19, 2024
Liked: Cleanliness, staff & service
Hung
Stayed 2 nights in May 2024
Response from Customer Service on May 22, 2024
Hung, thank you for taking the time to rate your stay. If you have any specific feedback, please feel free to share. We hope to have the opportunity to better serve you in the future.
Stayed at this property after recently also staying in the Marriott Downtown nearby same week. This property was more comfortable. Rooms larger for the price. Hilton has a on sight resturant and Starbucks. Walkable to great dining and nightlife. Found the noise levels much better at this hotel. A good experience.
K
Stayed 1 night in May 2024
Response from Customer Service on May 22, 2024
Thank you for taking the time to share your experience at Hilton Knoxville. It's wonderful to hear that you found your stay comfortable and appreciated the spacious rooms and convenient on-site amenities. We are glad the noise levels met your expectations and that you enjoyed the nearby dining and nightlife. We hope to welcome you back for another great stay soon!
The staff were very helpful and friendly
Everything was great
Linda
Stayed 2 nights in May 2024
Response from Customer Service on May 21, 2024
Linda, thank you for your kind words! The team at Hilton Knoxville is delighted everything met your expectations. We're looking forward to welcoming you back soon!
Bailey, thank you for your kind words! The team at Hilton Knoxville is thrilled to hear you enjoyed our facility and location. We're looking forward to welcoming you back soon!
6/10 Okay
Rhonda
May 16, 2024
Liked: Cleanliness, staff & service
Rhonda
Stayed 1 night in May 2024
Response from Customer Service on May 18, 2024
Rhonda, thank you for taking the time to leave a rating. Your feedback is valuable to us, and we hope to have the opportunity to serve you better in the future.
Julie, thank you for your positive feedback! The team at Hilton Knoxville is delighted to hear you enjoyed our convenient location. We look forward to your next visit!
Lovely hotel in downtown Knoxville. Close to Univeristy of Tennessee
Ann Marie
Stayed 1 night in May 2024
Response from Customer Service on May 16, 2024
Ann, thank you for your wonderful feedback. Hilton Knoxville is glad to hear you enjoyed your stay and appreciated our location. We hope to welcome you back soon!
Florence, the Hilton Knoxville team is thrilled to hear you enjoyed a clean and safe environment during your stay. We can't wait to welcome you back for another excellent experience!
Great spot with clean rooms and friendly staff. Restaurant food and drinks were great and having a Starbucks in the building was very convenient.
Dan
Stayed 2 nights in May 2024
Response from Customer Service on May 15, 2024
Dan, thank you for sharing your experience at Hilton Knoxville. We're glad to know you appreciated the tidy accommodations, friendly team members, and our in-house restaurant and Starbucks. Your wonderful feedback encourages us to continue delivering top-notch hospitality. We can't wait to serve you again on your next visit!
some people were fighting the night we were there but after calling and complaining I felt it was handled appropriately. we were also compensated for our troubles.
Kaila
Stayed 1 night in May 2024
Response from Customer Service on May 14, 2024
Kaila, thank you for staying with us at Hilton Knoxville and sharing your experience. It appears there were some unexpected disturbances during your stay, and we sincerely apologize for any inconvenience caused. We're pleased to hear that our team was able to address your concerns promptly and appropriately. We hope to provide you an even more seamless stay on your next visit.
Karen, thank you for sharing your thoughts! The Hilton Knoxville team is thrilled you had a great all-around experience. We're looking forward to welcoming you back on your next visit.
Jody, it's great to hear that you appreciated Hilton Knoxville's proximity to downtown and our immaculately maintained facilities. We look forward to welcoming you again in the future.
6/10 Okay
crystal
Traveled with partner
May 11, 2024
Liked: Amenities
Disliked: Cleanliness
Staff is amazing, the room was not so great, bathroom was dirty. Stains on the wall, hair in the bathtub.
crystal
Stayed 1 night in May 2024
Response from Customer Service on May 12, 2024
Crystal, we're disheartened to learn about your recent experience with the cleanliness of your room. It's our aim to deliver impeccable standards in every corner of our premises and we regret this wasn't the case. While it's great to know that you found our team members outstanding, your complete satisfaction is what we strive for. We've noted your comments for further review and improvements. Thank you for your feedback.
10/10 Excellent
Alison
May 10, 2024
Very friendly staff, great location, clean and well kept!
Alison
Stayed 1 night in May 2024
Response from Customer Service on May 12, 2024
Alison, thank you for sharing your experience at Hilton Knoxville! We're delighted to hear our team members were hospitable, and you appreciated our prime location. It's wonderful to know you found our property tidy and well-maintained. We value your feedback and look forward to your next visit!
Clean room and friendly staff. Parking and walking the area is typical urban downtown so difficult at times
Michelle
Stayed 1 night in May 2024
Response from Customer Service on May 11, 2024
Michelle, it's wonderful to know you appreciated the cleanliness of your room and our friendly team members at Hilton Knoxville. We understand that navigating the downtown area can have its unique challenges, and we always strive to assist our guests to the best of our abilities. We hope your overall experience was enjoyable and look forward to welcoming you back in the future.
Staff were passive aggressive. The valet kept walking off to the side of building to vape strong "earthy" substance. Just not the environment or the level of professionalism expected for $475.00 for one night.
Anna
Stayed 1 night in May 2024
Response from Customer Service on May 11, 2024
Anna, it's disappointing to hear that your experience did not meet your expectations and certain interactions may have felt unsatisfactory. The conduct described is certainly not representative of the standards we pride ourselves on. We always strive to offer an environment of the utmost professionalism and comfort. Please know we take your feedback seriously and will use it to review and improve. We hope for an opportunity in the future to enhance your impressions of our services.
There happened to be a musical Festival that rattled our room. Our room had one of those doors that connects to another room and we could hear the other people blasting their tv as well.
We’ve stayed in Knoxville on three different occasions at three different hotels. This was the worst experience even those this hotel was closest to the strip.
David
Stayed 1 night in May 2024
Response from Customer Service on May 11, 2024
David, it's regrettable to learn your stay coincided with a local event that disturbed your peace and tranquility. Additionally, we understand the inconvenience of auditory disturbances in your room. We appreciate your understanding that these are often unpredictable and largely reliant on the individual habits of other guests. However, please know that your comfort is important to us and we'll continue working on solutions to maintain optimal conditions during high-activity periods. We hope you will not let this single experience define your perception of our services, and that you will give us another opportunity to exceed your expectations in the future.
Tara, thank you for choosing Hilton Knoxville and rating your stay. We're glad you had a positive experience and hope to welcome you back on your next journey to Knoxville.
Kenneth, it is wonderful to hear you had a positive experience at Hilton Knoxville. Our team members strive to provide a pleasant stay for all our guests. We're delighted we could meet your expectations and hope to welcome you back in the near future.
Theron was an absolute gentleman. He was so kind and helpful during my stay. Hotel is of quality, in rages to cleanliness, being generally updated, and location location, location! Its near everything but still quiet
Mikayla
Stayed 2 nights in Apr 2024
Response from Customer Service on May 9, 2024
Mikayla, it's wonderful to hear about your positive experience at Hilton Knoxville! We're thrilled that Theron was able to contribute to your enjoyable stay. Our team members strive to provide top-notch care and support for our guests. We're also glad that you appreciated the well-maintained surroundings and our ideal location. Thank you for sharing this wonderful feedback, and we are looking forward to welcoming you back in the future!
Very well organized. Safe parking and convenient to UTK
Sheila
Stayed 3 nights in Apr 2024
Response from Customer Service on May 8, 2024
Sheila, thank you for the wonderful comments! The Hilton Knoxville team is thrilled to know you found our organization and parking to your liking. We certainly aim to provide a convenient location for all our guests. We hope to welcome you back in the near future.
Erika, it's wonderful to hear that you had a great experience at the Hilton Knoxville. We are thrilled that you chose to stay with us and we hope to welcome you back in the near future. Safe travels.
Ivan, it's fantastic to hear that you enjoyed your stay at the Hilton Knoxville. We're glad that we could be a prime choice for your visit to downtown Knoxville. Your positive feedback is cherished. We look forward to welcoming you back on your next trip into the city.
10/10 Excellent
English
Traveled with family
May 5, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I realize this can’t be helped, but the elevators were out of order when we arrived. It had been a very long day for us, so walking the stairs up and down was not my favorite. Thankfully, we are able-bodied people, and we’re only on the fifth floor
English
Stayed 1 night in May 2024
Response from Customer Service on May 6, 2024
English, it's wonderful to hear that despite the elevator situation at Hilton Knoxville, you managed to maintain a positive outlook. We appreciate your understanding and patience during that time. It's our priority to ensure that all amenities are in full working order for our guests' convenience. We want to reassure you that this was a temporary issue and we are making efforts to prevent this from happening in the future. We're looking forward to your next stay with us.
Cheryl, it's wonderful to know you had a great experience at Hilton Knoxville. Our goal is to ensure our guests have a memorable stay, and it seems we have succeeded in your case. We look forward to hosting you again soon. Safe travels!
Gary, thank you for choosing Hilton Knoxville and for taking the time to rate our establishment. We're delighted to find we met your expectations and we look forward to having you with us again in the future.
Ashley, we're delighted you enjoyed your stay at Hilton Knoxville and appreciate your recommendation. It's encouraging to hear that we met your expectations in delivering a memorable experience. We excitedly anticipate your return in the future.
Stephen, it's fantastic to hear you appreciated the prime location of Hilton Knoxville. We're thrilled you also found our team members commendable. It's our pleasure to make your stay enjoyable. We hope to welcome you back again soon.
Marissa, thank you for choosing Hilton Knoxville for your stay. We appreciate your feedback, and we're glad to hear that our prime location near the university served your needs. We look forward to your next visit.
8/10 Good
joshua
Apr 27, 2024
joshua
Stayed 14 nights in Apr 2024
Response from Customer Service on May 19, 2024
Thank you for taking the time to share your review with us, Joshua!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Hilton Knoxville. Thank you and have a wonderful day!
Marcie, thank you for providing us with your valuable feedback. It's concerning to learn that our culinary offerings didn't meet your desired standards in regard to nutritious options. We understand how important a wholesome meal can be for your overall experience. Our team will certainly consider your insights when revising our menu options. Despite this, it's our hope that your time at Hilton Knoxville was otherwise enjoyable. We look forward to the chance to welcome you back and to serve you meals that more closely align with your expectations.
8/10 Good
Melanie
Apr 26, 2024
Nice customer service
Melanie
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 29, 2024
Melanie, it's fantastic to hear that you appreciated the outstanding service at Hilton Knoxville. Our team members strive to provide a wonderful experience for our guests. Thank you for choosing to stay with us and for posting your review. We're looking forward to welcoming you back in the future.
The staff was extremely kind and helpful! Clean rooms and beautiful common areas! Great location! Would definitely stay here again!
Sydney
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 28, 2024
Sydney, thank you for choosing Hilton Knoxville and sharing your fantastic experience. We're delighted to hear that our team members were friendly and efficient, and that you appreciated your cleanliness of your room as well as our shared spaces. We're also pleased to read that our central location added value to your stay. We are looking forward to welcoming you again in the future!
Kelly, thank you for your outstanding rating of Hilton Knoxville. It's heartening to know you found our services and facilities commendable. We hope you'll choose us for your future stays.
John, thank you for choosing Hilton Knoxville. It's wonderful to learn that our team members demonstrated courtesy during your stay with us. We hope to have the opportunity to welcome you back in the near future.
10/10 Excellent
Richard
Apr 22, 2024
Richard
Stayed 1 night in Apr 2024
Response from Customer Service on May 13, 2024
Richard, we're delighted to hear that you had an excellent experience at the Hilton Knoxville. We strive to maintain our high standards, and we appreciate your high rating. We look forward to welcoming you back on your next visit. Safe travels!
8/10 Good
Alexandra
Business traveler, Traveled with family
Apr 22, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pluses: Great location, pleasant front desk staff, conforming beds.
Minuses: hotel is very outdated. Onsite restaurant has very limited options.
Alexandra
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 23, 2024
Alexandra, we appreciate your feedback and are delighted you highlighted our prime location and welcoming front desk team members. We're continuously working on improvements and your suggestion regarding our décor and restaurant menu will be taken into thoughtful consideration. We hope to extend our hospitality to you again at the Hilton Knoxville, where we strive to enhance guest experiences each day.