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Reviews of Crowne Plaza Knoxville Downtown University, an IHG Hotel

3.5 out of 5
Crowne Plaza Knoxville Downtown University, an IHG Hotel
401 W Summit Hill Dr, Knoxville, TN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 703 out of 1006 reviews" "
Rating 8 - Good. 192 out of 1006 reviews" "
Rating 6 - Okay. 50 out of 1006 reviews" "
Rating 4 - Poor. 34 out of 1006 reviews" "
Rating 2 - Terrible. 27 out of 1006 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher, Mill Creek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. Friendly, approachable, and helpful.
Stayed 1 night in May 2024

10/10 Excellent

Paul

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, comfortable room, and pet friendly.
Stayed 2 nights in May 2024

8/10 Good

william, choctaw

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom is way too small.
Stayed 1 night in May 2024
Response from hotel staff on May 21, 2024
Thank you for your feedback of the Crowne Plaza Knoxville!

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from hotel staff on May 21, 2024
Thank you for your feedback of the Crowne Plaza Knoxville!

10/10 Excellent

Julie, Lady Lake

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay. Centrally located.
Stayed 2 nights in May 2024
Response from hotel staff on May 20, 2024
Thank you for your feedback of the Crowne Plaza Knoxville!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from hotel staff on May 21, 2024
Thank you for your feedback of the Crowne Plaza Knoxville!

10/10 Excellent

john

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and friendly. facility modern and recently updated. great breakfast
Stayed 1 night in May 2024
Response from hotel staff on May 20, 2024
Dear John,Thank you for your wonderful words! It's always a great pleasure to hear when our guests appreciate the service and comfort that the Crowne Plaza Knoxville is always striving to provide. We greatly appreciate your words and hope to have the opportunity to welcome you again soon. Safe travels!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from hotel staff on May 20, 2024
Thank you for your feedback of the Crowne Plaza Knoxville!

10/10 Excellent

Carole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and lovely property. We felt safe walking to and from the University and also the downtown areas. Staff was very attentive and helpful.
Stayed 3 nights in May 2024
Response from hotel staff on May 17, 2024
Thank you for your wonderful words! It's always a great pleasure to hear when our guests appreciate the location and comfort that the Crowne Plaza Knoxville is always striving to provide. We greatly appreciate your words and hope to have the opportunity to welcome you again soon. Safe travels!

10/10 Excellent

Lynne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to shops, restaurants, entertainment. Friendly staff!
Stayed 1 night in May 2024
Response from hotel staff on May 16, 2024
Thank you for your wonderful words! It's always a great pleasure to hear when our guests appreciate the location and service that the Crowne Plaza Knoxville is always striving to provide. We greatly appreciate your words and hope to have the opportunity to welcome you again soon. Safe travels!

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and great location near shopping, food, and beer.
Stayed 1 night in May 2024
Response from hotel staff on May 14, 2024
Thank you for your feedback of the Crowne Plaza Knoxville!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from hotel staff on May 14, 2024
Thank you for your feedback of the Crowne Plaza Knoxville!

10/10 Excellent

Caleb or Hillary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from hotel staff on May 14, 2024
Thank you for your feedback of the Crowne Plaza Knoxville!

10/10 Excellent

Kristine

Easy check in and convenient located to the city!
Stayed 2 nights in May 2024
Response from hotel staff on May 14, 2024
Thank you for your feedback of the Crowne Plaza Knoxville!

10/10 Excellent

Kristi

Liked: Cleanliness
Stayed 1 night in May 2024
Response from hotel staff on May 14, 2024
Thank you for your feedback of the Crowne Plaza Knoxville!

10/10 Excellent

Julian

Stayed 1 night in Apr 2024
Response from hotel staff on May 16, 2024
Thank you for your feedback of the Crowne Plaza Knoxville.

10/10 Excellent

Julian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024
Response from hotel staff on Apr 29, 2024
Thank you for your feedback of the Crowne Plaza Knoxville.

10/10 Excellent

Kari

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from hotel staff on Apr 24, 2024
Thank you for your feedback of the Crowne Plaza Knoxville.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is just on the edge of the tourist section of town. It felt safe if you went a block over one way, but the other 3 directions felt unsafe for a woman alone. It’s a good hotel, but definitely not worth what they are charging. Would stay again only if there isn’t an available alternative.
Stayed 2 nights in Apr 2024
Response from hotel staff on Apr 23, 2024
Dear Kelly,Thank you for your recent feedback of the Crowne Plaza Knoxville. We assure you that our downtown Knoxville hotel is located in a safe area, as we have many solo travelers looking to explore. If you ever have any safety concerns please let us know and we'll be happy to help. Thank you again and we hope to welcome you back soon.

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from hotel staff on Apr 22, 2024
Thank you for your feedback of the Crowne Plaza Knoxville!

10/10 Excellent

WILLIAM

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 1 night in Mar 2024
Response from hotel staff on Apr 11, 2024
Thank you for your feedback of the Crowne Plaza Knoxville!

4/10 Poor

Ramona

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in was almost impossible. The clerk was very difficult to work with and it took an hour and a half to finalize the deposit and parking fee. This should have been settled prior when the room was paid for on line before arrival.
Stayed 1 night in Apr 2024
Response from hotel staff on Apr 10, 2024
Thank you for taking the time to leave us your feedback. We apologize for the issues you experience during check-in and we'll do our very best to ensure that doesn't happen again in the future. Thank you again and we hope to have the opportuntiy to welcome you back in the future. Safe travels!

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff. Very clean and nice
Stayed 1 night in Apr 2024
Response from hotel staff on Apr 10, 2024
Thank you for your wonderful feedback of the Crowne Plaza Knoxville!

8/10 Good

Milton

Stayed 2 nights in Apr 2024
Response from hotel staff on Apr 29, 2024
Thank you for your feedback of the Crowne Plaza Knoxville.

10/10 Excellent

Chester

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Market Square with many restaurants. Fairly quiet on this stay.
Stayed 1 night in Mar 2024
Response from hotel staff on Apr 15, 2024
Thank you for your wonderful feedback of the Crowne Plaza Knoxville!

2/10 Terrible

Chester

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
March 31st stay was fine. April 5th stay had a noisy youth dance group staying that checked in late at night on the 3rd floor with slamming doors over 50 times and talking in hallways between 11pm and 2am in the morning. I guess some sort of socializing and partying between different rooms. Another elderly guest had to move her room due to noise. Called 3 times to front desk and they tried addressing situation suggesting group go down to lobby instead of disturbing other guests which the group didn’t listen to the hotel staff. Security came as well which they ignored. Blaming more the irresponsible chaperones for not disciplining and controlling the disrespectful students from disturbing other guests. Hotel refunded our room upon checkout the next day. In fairness the hotel tried to stop the noise of the dispicable teenage behavior. We are parents of teenage boys so we understand the teenage behavior, but that doesn’t excuse the noisy and disrespectful behavior in the late hours.
Stayed 1 night in Apr 2024
Response from hotel staff on Apr 9, 2024
Dear Chester,Thank you for your recent feedback and please let us apologize again for the disturbance. We were truly upset by this noise occurrence as well and we appreciate your patience. We hope to have the opportunity to welcome you back to a quieter stay in the future. Safe travels!

10/10 Excellent

Joseph

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very nice. Clean and safe area. Would have liked coffee in the lobby. Bar was nice. Pool was difficult to find with no signs.
Stayed 2 nights in Mar 2024
Response from hotel staff on Apr 9, 2024
Dear Joseph,Thank you for your fantastic review of the Crowne Plaza Knoxville. We're so pleased to hear what an overall wonderful stay you had, and we appreciate you letting us know your thoughts. We hope to have the opportunity to welcome you again soon. Safe travels!

10/10 Excellent

James, Columbia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near Market Square with lots of restaurants
Stayed 1 night in Mar 2024
Response from hotel staff on Apr 1, 2024
Thank you for your wonderful feedback of the Crowne Plaza Knoxville.

8/10 Good

Coley

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Great location and easy to navigate the area. Wonderful and helpful staff.
Stayed 3 nights in Mar 2024
Response from hotel staff on Apr 1, 2024
Thank you for leaving us your wonderful review of the Crowne Plaza Knoxville.

10/10 Excellent

Leeta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from hotel staff on Apr 1, 2024
Thank you for your feedback of the Crowne Plaza Knoxville.

10/10 Excellent

Arturo

Traveled with family
Staff was extremely amazing. Thank you
Stayed 1 night in Mar 2024
Response from hotel staff on Apr 1, 2024
We're so pleased to hear that. Thank you for your wonderful feedback of the Crowne Plaza Knoxville!

10/10 Excellent

Sylvia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay!
Stayed 1 night in Mar 2024
Response from hotel staff on Apr 1, 2024
We're so glad! Thank you for your feedback of the Crowne Plaza Knoxville.

10/10 Excellent

Brady

Stayed 3 nights in Mar 2024
Response from hotel staff on Apr 11, 2024
Thank you for your feedback of the Crowne Plaza Knoxville!

8/10 Good

Tracey

Stayed 1 night in Mar 2024
Response from hotel staff on Apr 9, 2024
Thank you for your feedback of the Crowne Plaza Knoxville!

10/10 Excellent

Jessica

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend to anyone, already have actually
Stayed 1 night in Mar 2024
Response from hotel staff on Mar 18, 2024
Thank you for your wonderful feedback of the Crowne Plaza Knoxville! We greatly appreciate your review and recommendation and we hope to have the opportuntiy to welcome you again soon. Safe travels!

10/10 Excellent

RHONDA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very clean and convenient to downtown and other attractions. I’ll definitely stay her again! Oh and did I mention indoor pool! My kiddos loved it!
Stayed 1 night in Mar 2024
Response from hotel staff on Mar 11, 2024
Dear RHONDA,Thank you for your wonderful feedback of the Crowne Plaza Knoxville. We're so pleased that you enjoyed the level of service and facilities that we're always striving to provide. Thank you for letting us know and we look forward to welcoming you back on many more occasions.Safe travels,

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immaculate!
Stayed 1 night in Mar 2024
Response from hotel staff on Mar 11, 2024
Thank you for feedback of the Crowne Plaza Knoxville!

10/10 Excellent

theresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very attractive and clean hotel, great amenities
Stayed 1 night in Mar 2024
Response from hotel staff on Mar 11, 2024
Dear Theresa,Thank your taking the time to leave us your review and recommendation of the Crowne Plaza Knoxville. We're so pleased that you enjoyed your stay with us and we hope to have the opportunity to welcome you back on many more occasions. Safe travels!

10/10 Excellent

Walter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very walkable city and a wonderful hotel venue
Stayed 1 night in Mar 2024
Response from hotel staff on Mar 5, 2024
Thank you for your wonderful feedback of the Crowne Plaza Knoxville!

10/10 Excellent

Reginald, Ashburn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was all good. We were very impressed with the property. Would stay at again!
Stayed 2 nights in Feb 2024
Response from hotel staff on Feb 28, 2024
Thank you for your wonderful review of the Crowne Plaza Knoxville!

10/10 Excellent

Helene

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from hotel staff on Feb 26, 2024
Thank you for your feedback of the Crowne Plaza Knoxville.

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well taken care of hotel
Stayed 5 nights in Feb 2024
Response from hotel staff on Feb 26, 2024
Thank you for your feedback of the Crowne Plaza Knoxville.

10/10 Excellent

Catherine

Stayed 1 night in Feb 2024
Response from hotel staff on Mar 22, 2024
Thank you for your feedback of the Crowne Plaza Knoxville.

10/10 Excellent

Katrina

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was absolutely lovely. The hotel is very clean, nicely re-done, and comfortable for a family of 3 with a dog. The food options at the hotels were good but in walking distance there is Market Square which had the best dining options and cutest shops. I’d definitely stay here again!
Stayed 2 nights in Feb 2024
Response from hotel staff on Feb 26, 2024
Dear Katrina,Thank you for taking the time to leave us your review and recommendation of the Crowne Plaza Knoxville. We're so pleased that you enjoyed your stay with us and we hope to have the opportunity to welcome you back on many more occasions. Safe travels!

8/10 Good

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from hotel staff on Feb 26, 2024
Thank you for your feedback of the Crowne Plaza Knoxville.

10/10 Excellent

Bill, Rockmart

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room! Clean and comfortable
Stayed 1 night in Feb 2024
Response from Guest Service on Feb 26, 2024
Thank you for your feedback of the Crowne Plaza Knoxville.

10/10 Excellent

James

Stayed 1 night in Feb 2024
Response from Guest Service on Mar 22, 2024
Thank you for your feedback of the Crowne Plaza Knoxville.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good. No complaints
Stayed 1 night in Feb 2024
Response from hotel staff on Feb 26, 2024
Thank you for your feedback of the Crowne Plaza Knoxville.

10/10 Excellent

Sarah, Galesburg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room is spacious and clean. All staff was friendly. Very easy to find. Parking is a breeze. Nice area. Lots of things to do in walking distance.
Stayed 1 night in Feb 2024
Response from Guest Service on Feb 9, 2024
Dear Sarah,Thank you for your wonderful feedback of the Crowne Plaza Knoxville. We're so pleased that you enjoyed the level of service that we're always striving to provide. Thank you for letting us know and we look forward to welcoming you back on many more occasions.Safe travels,

10/10 Excellent

Ryne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a little cautious of the pricing when I booked the hotel and saw the pictures. My travel tends to require me to have a bit of space to lay out projects and wasn't sure the room would do it justice. Honestly, it was INCREDIBLE! From the view to the temperature to the bathroom everything was super nice. Staff greeted me each day when I left and returned and they had everything I needed. It's very close to the market square which is the highlight of the city! Very grateful I chose this location
Stayed 3 nights in Feb 2024
Response from hotel staff on Feb 6, 2024
Dear Ryne,Thank you for your wonderful review of the Crowne Plaza Knoxville. We're so pleased that you had such an incredible experience with us and we hope to have the opportunity to welcome you back on many more occasions. Safe travels!