Lobby

Reviews of La Quinta Inn by Wyndham Jupiter

2.5 out of 5
La Quinta Inn by Wyndham Jupiter
34 Fishermans Wharf, Jupiter, FL

Reviews

6.6
Rating 10 - Excellent. 299 out of 1004 reviews" "
Rating 8 - Good. 189 out of 1004 reviews" "
Rating 6 - Okay. 170 out of 1004 reviews" "
Rating 4 - Poor. 162 out of 1004 reviews" "
Rating 2 - Terrible. 184 out of 1004 reviews" "

6.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Gaston

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 1 night in May 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service
Tub plumbing broken. Couldn’t take a bath.
Stayed 1 night in May 2024

10/10 Excellent

Lisa Susan

Liked: Cleanliness
Excellent
Stayed 8 nights in May 2024

8/10 Good

Robin

Traveled with family
Liked: Staff & service
Not the best hotel.. not the worst.. Bedding clean ..main point.. Employees incredibly friendly and happy to help. Convenient location. lovely pool .pet friendly. I would revisit
Stayed 1 night in May 2024
Response from Alioune Ndiaye on May 17, 2024
Thank you for taking the time to give us your feedback. We appreciate it and will take it into consideration.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Alioune Ndiaye on May 17, 2024
Thank you for taking the time to give us your feedback. We appreciate it and will take it into consideration.

10/10 Excellent

Floyd

Liked: Staff & service
Nothing
Stayed 1 night in May 2024
Response from Alioune Ndiaye on May 14, 2024
Thank you for taking the time to give us your feedback. We appreciate it and will take it into consideration.

6/10 Okay

Boone

Business traveler, Traveled with partner
Liked: Staff & service
The king size bed was uncomfortable because of middle was caved in. The bed needs to be fixed, Rm 229.
Stayed 1 night in May 2024
Response from Alioune Ndiaye on May 14, 2024
Thank you for taking the time to give us your feedback. We appreciate it and will take it into consideration.

8/10 Good

Michael, Oldsmar

Stayed 2 nights in Apr 2024
Response from Alioune Ndiaye on May 11, 2024
Thank you for your Feedback Michael, we look forward to accommodating you again.

8/10 Good

Stephania

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Our stay at La Quinta Inn by Wyndham Jupiter was enjoyable overall. The hotel provided a comfortable and convenient accommodation option, with friendly staff and a good location. While there were a few areas that could be improved, such as property facilities, the experience was positive, and I would consider staying here again in the future.
Stayed 1 night in May 2024
Response from Alioune Ndiaye on May 10, 2024
Thank you for taking the time to give us your feedback. We appreciate it and will take it into consideration.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Alioune Ndiaye on May 10, 2024
Thank you for taking the time to give us your feedback. We appreciate it and will take it into consideration.

6/10 Okay

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Alioune Ndiaye on May 20, 2024
Thank you for your feedback, we will take it into consideration.

8/10 Good

Aidyl

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Alioune Ndiaye on May 6, 2024
Thank you for taking the time to give us your feedback.we hope to see you again.

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and quiet. Staff was professional.
Stayed 1 night in May 2024
Response from Alioune Ndiaye on May 3, 2024
Thank you for taking the time to give us your feedback.we hope to see you again.

10/10 Excellent

Carl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and very affordable
Stayed 3 nights in Mar 2024
Response from Alioune Ndiaye on May 3, 2024
Thank you for taking the time to give us your feedback.we hope to see you again.

8/10 Good

William C Linne

Close To the Beach
Stayed 4 nights in Apr 2024
Response from Alioune Ndiaye on Apr 28, 2024
Thank you, William, we look forward to seeing you again!

10/10 Excellent

NASTEESH

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Apr 2024
Response from Alioune Ndiaye on Apr 28, 2024
Thank you Nasteesh, we look forward to seeing you again!And safe drive to michigan.

10/10 Excellent

Jeremy

Stayed 1 night in Apr 2024
Response from Alioune Ndiaye on May 17, 2024
Thank you for taking the time to give us your feedback. We appreciate it and will take it into consideration.

10/10 Excellent

ryan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome staff and very clean.
Stayed 3 nights in Apr 2024
Response from Alioune Ndiaye on Apr 28, 2024
Thank you Ryan, we look forward to seeing you again!

6/10 Okay

TOULA

Traveled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
In life you get what you pay for. Very disappointed with minimal changes to this property with poor air quality many in lobby said it was stuffy. In the room there was no lighting ar sink and mirror to properly clean and prepare yourself. No ventilation in bathroom AC not working cproperly and telephone set had to be replaced as we could not call front desk for more towels ...there were only one set of towels no spare toiletries like tissues and toilet paper. The breakfast was mediocre very disappointing all round as I recommended this place to out of town guest and was embarrassed.
Stayed 1 night in Apr 2024
Response from Alioune Ndiaye on Apr 21, 2024
Thank you for taking the time to give us your feedback.We will carefully take this into consideration.

10/10 Excellent

Susan, Roswell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greeted by assistant that was friendly and helpful. Nice hotel. Updated.
Stayed 1 night in Apr 2024
Response from Alioune Ndiaye on Apr 19, 2024
Thank you Susan, we look forward to accommodating you again.

2/10 Terrible

Joseph

Stayed 1 night in Apr 2024
Response from Alioune Ndiaye on May 10, 2024
Thank you for taking the time to give us your feedback. We appreciate it and will take it into consideration.

6/10 Okay

Richard, JUPITER

Traveled with family and small children
Disliked: Property conditions & facilities
Door wouldn't lock ! No blanket , had to ask
Stayed 4 nights in Apr 2024
Response from Alioune Ndiaye on Apr 14, 2024
Thank you for taking your time to give us your feedback Richard we will take it into consideration.

2/10 Terrible

Andrea

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities are in terrible condition, the doors do not close properly, there is a bad smell in the hallways
Stayed 3 nights in Mar 2024
Response from Alioune Ndiaye on Apr 4, 2024
We apologize for any inconvenience caused by the condition of our building, including the musty smell and cleanliness issues. Please rest assured that we take your feedback seriously, and we will address these concerns promptly to ensure a more pleasant experience for our guests.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.Warm regards,

6/10 Okay

Marcos, Sebring

Disliked: Property conditions & facilities
This property location is good-excellent, the overall cleanness is good but can be improve, the bathroom is very uncomfortable, the shower door is very hard to open and water leaks around the base of the shower, the only sink is in the hallway, the bed is old and very uncomfortable. The is no restaurant at this hotel but there are some within walking distance.
Stayed 3 nights in Mar 2024
Response from Alioune Ndiaye on Apr 5, 2024
Thank you, Marco, for taking your time to give us your feedback, we will take it into consideration, we look forward to having you again

6/10 Okay

Steve, New Port Richey

Traveled with partner
Liked: Cleanliness, staff & service
The rooms need to be updated
Stayed 3 nights in Mar 2024
Response from Alioune Ndiaye on Apr 9, 2024
Thank you for taking the time to give us your feedback, we look forward to accommodating you again.

2/10 Terrible

Jessica

Traveled with group, Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Hallways and room smelled like pot. Dimly lit hallways and bathroom vanity mirror. Housekeeping knocks on the door at 8am to ask if you want housekeeping service.
Stayed 2 nights in Mar 2024
Response from Alioune Ndiaye on Apr 1, 2024
Dear Jessica,Thank you for taking the time to share your feedback regarding your recent stay.We apologize for any inconvenience caused by the condition of our building, including the musty smell and cleanliness issues. Please rest assured that we take your feedback seriously, and we will address these concerns promptly to ensure a more pleasant experience for our guests.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.Warm regards,

2/10 Terrible

Scott, Santa Monica

Disliked: Cleanliness, property conditions & facilities
Mold around the windows
Stayed 6 nights in Mar 2024
Response from Alioune Ndiaye on Mar 29, 2024
Thank you, Scott, for taking the time to bring this to our attention. We strive to uphold the highest standards of La Quinta Inn suites.

10/10 Excellent

donald, Grand Blanc

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
wow, greeted upon arrival, great place to stay
Stayed 2 nights in Mar 2024
Response from Alioune Ndiaye on Mar 29, 2024
Thank you, Donald, we are pleased you enjoyed your stay, we look forward to seeing you again!

10/10 Excellent

GERARDO

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property, clean, quiet, and a couple of places to eat within safe walking distance.
Stayed 1 night in Mar 2024
Response from Alioune Ndiaye on May 3, 2024
Thank you for taking the time to give us your feedback.we hope to see you again.

10/10 Excellent

Suzanne

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly good service good breakfast wi-fi was not Good at all. All in all enjoyed are stay
Stayed 1 night in Mar 2024
Response from Alioune Ndiaye on Apr 9, 2024
Thank you for taking the time to give us your feedback, we look forward to accommodating you again.

6/10 Okay

Robert

Disliked: Cleanliness, property conditions & facilities
Very old and run down.
Stayed 2 nights in Mar 2024
Response from Alioune Ndiaye on Apr 9, 2024
Thank you for taking the time to give us your feedback, we look forward to accommodating you again.

2/10 Terrible

Lisa, BAKER

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place is disgusting. The smell. The mildew. The black mold. I had to check out early. The black mold made my daughters asthma flare up. We had to go to the ER.
Stayed 2 nights in Mar 2024
Response from Alioune Ndiaye on Mar 29, 2024
Thank you for taking the time to share your feedback regarding your recent stay. We strive to uphold the La Quinta Inn suites standards and appreciate all feedback.

4/10 Poor

Hai B

Disliked: Cleanliness, property conditions & facilities
Old and not updated beds and bathroom.
Stayed 1 night in Mar 2024
Response from Alioune Ndiaye on Apr 9, 2024
Thank you for taking the time to give us your feedback, we look forward to accommodating you again.

10/10 Excellent

Cindi

Stayed 1 night in Mar 2024
Response from Alioune Ndiaye on Apr 14, 2024
Thank you for taking the time to give us your feedback, we hope to see you again.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
I did not like that FOX was always on the tv in the lobby. Had to listen during breakfast. They are proven liars having lost lawsuits.
Stayed 5 nights in Mar 2024
Response from Arynna Bradey on Mar 24, 2024
Robert,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience or discomfort you experienced during your time at our hotel.We understand your concerns regarding the television channel selection in the lobby, particularly the consistent presence of FOX News. While we strive to provide a variety of channels to cater to different preferences, we also recognize the importance of creating a welcoming and inclusive environment for all our guests. It is brand standard to have news playing in the morning during breakfast. We will look into switching it up. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and comfortable stay.Warm regards,

4/10 Poor

Agapito

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Arynna Bradley on Mar 24, 2024
Agapito,Thank you for taking the time to share your feedback with us, albeit brief. We are sorry to see that your recent experience fell short of your expectations, as indicated by the 2 out of 5 rating.Your satisfaction is our utmost priority, and we value your feedback as it helps us identify areas where we can improve. If there are specific aspects of your stay that you would like to discuss further or if there is anything we can do to address your concerns, please don't hesitate to reach out.We sincerely hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

4/10 Poor

Sha

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel needs basic updates to the entire hotel. The elevator was broken two days of our trip and everyone had to take the stairs. The breakfast was terrible and they did not replenish as it ran out. We found a lizard in our room. The floor was soaked beside the bed due to the air conditioner leaking. We called immediately and asked to be moved. Front desk told me she was booked and couldn’t move us but would have maintenance come the next day to fix it. When we left the next morning for the day, I explained to the lady at the front desk and she insisted to move us to another room. She said it would be ready for us when we came back. It was not and the air conditioner in our room Was not fixed. We had to keep towels layered on the floor and shoes on at all times when up. The room smelled musty and as if it had been smoked in at times. The pillows were hard, the toilet did not flush good and there were dogs barking up and down the hallways.
Response from Arynna Bradley on Mar 24, 2024
Sha,Thank you for taking the time to share your detailed feedback regarding your recent stay with us here at LaQuinta Inn and Suites Jupiter. We sincerely apologize for the numerous issues you encountered during your time at our hotel. Your experience does not reflect the level of service and quality that we strive to provide to our guests, and for that, we are truly sorry. Regarding the specific incidents you mentioned, we apologize for the inconvenience you experienced with the air conditioner leaking and the delay in resolving the issue. We understand the importance of prompt and efficient maintenance, and we regret that we did not meet your expectations in this regard.Additionally, we apologize for the inconvenience of not having your room ready as promised when you returned to the hotel. This lapse in communication and service is not reflective of our standards, and we will be addressing this with our team to ensure it does not happen again.Once again, we apologize for the multiple shortcomings you experienced during your stay. We value your feedback and would appreciate the opportunity to make things right. If you would be willing to give us another chance, we would love the opportunity to welcome you back and provide you with the exceptional experience you deserve.

8/10 Good

Daniel

Liked: Cleanliness, staff & service
This property is showing its age. We were in room 105. Air conditioner very noisy hard to sleep. Bathroom needs updating. We were placed between two rooms with dogs barking throughout the night. Breakfast on a par with Hampton offerings. Pillows very hard. Not a good sleep. Price compared to other properties in the area is very cheap. Good Italian restaurant. Casa Mia in walking distance
Stayed 1 night in Mar 2024
Response from Arynna Bradley on Mar 24, 2024
Daniel,Thank you for taking the time to provide feedback on your recent stay at our hotel. We appreciate your insights and apologize for any inconvenience you experienced during your time with us.It's disheartening to hear that your stay in room 105 did not meet your expectations. We understand the importance of a comfortable environment for a good night's sleep, and we apologize for the disturbance caused by the noisy air conditioner and neighboring dogs. We will address these concerns promptly to ensure a more peaceful experience for our guests in the future.We also acknowledge your comments regarding the condition of the bathroom and the hardness of the pillows. Maintaining our facilities to high standards is a priority, and we will take your feedback into account as we continue to make improvements.We're happy to hear you had a positive dining experience at Casa Mia, the Italian restaurant within walking distance of our hotel.Once again, thank you for sharing your feedback with us. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and enjoyable stay.

6/10 Okay

Susan

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Arynna Bradley on Mar 17, 2024
Susan,Thank you for taking the time to share your feedback with us. We truly appreciate your input, as it helps us continuously improve our services and facilities.We noticed that you rated your recent stay with us a 3 out of 5 stars, and while we're glad to have hosted you, we're sorry to hear that your experience may not have met your expectations. We strive to provide exceptional service to all our guests, and it's disappointing to learn that we may have fallen short during your visit.We would greatly appreciate any additional insights you can provide regarding your stay. Understanding the specifics of your experience will allow us to address any areas of concern and ensure that future guests enjoy a seamless and enjoyable stay.

4/10 Poor

michael

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Building needs updates, musty smell, needs deep cleaning. Staff was very nice.
Stayed 1 night in Mar 2024
Response from Kenny on Mar 15, 2024
Dear Michael,Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your comments and are pleased to hear that you found our staff to be very nice.We apologize for any inconvenience caused by the condition of our building, including the musty smell and cleanliness issues. Please rest assured that we take your feedback seriously, and we will address these concerns promptly to ensure a more pleasant experience for our guests.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.Sincerely.Kenneth WalshHotel Management

4/10 Poor

Lora

Traveled with family
Disliked: Property conditions & facilities
A little run down and bathroom was musty
Stayed 1 night in Mar 2024
Response from Kenny on Mar 13, 2024
Dear Lora,Thank you for bringing this to our attention. We apologize for any inconvenience caused by the condition of your room and the musty bathroom. Please know that we take your feedback seriously, and we will address these issues promptly to ensure a more comfortable experience for our guests in the future. We appreciate your understanding and hope to welcome you back for an improved stay.Best regards,Kenneth WalshHotel Management

10/10 Excellent

Heather

Traveled with family and small children, Traveled with pets
Liked: Amenities, property conditions & facilities
Great stay & accommodated doggies too!
Stayed 1 night in Mar 2024
Response from Kenny on Mar 13, 2024
Dear Heather,Thank you for your kind feedback! We're thrilled to hear that you had a great stay with us and that we were able to accommodate your furry friends as well. We appreciate your support and hope to welcome you back soon for another wonderful experience.With Appreciation,Kenneth WalshHotel Management

2/10 Terrible

James, Fair Lawn

Disliked: Cleanliness, staff & service, property conditions & facilities
To witness the implosion of this hotel is the only reason I would return.
Stayed 3 nights in Mar 2024
Response from Kenny on Mar 13, 2024
Dear James,Thank you for your candid feedback. We're sorry to hear that your experience fell short of expectations. We truly value your insights and will use them constructively to improve. Should you decide to return, we'd be grateful for the opportunity to show you the positive changes we are making.Sincerely,Kenneth WalshHotel Managment

2/10 Terrible

Osvaldo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad hotel
Stayed 1 night in Mar 2024
Response from Kenny on Mar 13, 2024
Dear Osvaldo,We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable to us, and we will work to improve. Thank you for bringing this to our attention.Sincerely,Kenneth WalshHotel Management

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great service from staff. Loved the breakfast. Lighting in rooms needs improvement. Very dark even with the shades open.
Stayed 3 nights in Feb 2024
Response from Kenny on Mar 13, 2024
Dear Thomas,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the great service from our staff and loved the breakfast offerings. Your compliments mean a lot to us!We appreciate your constructive criticism regarding the lighting in the rooms. Rest assured, we will look into this matter promptly to see how we can improve the lighting to ensure a more comfortable stay for our guests.Once again, thank you for choosing to stay with, and we look forward to welcoming you back for another enjoyable experience soon.Warm regards,Kenneth WalshHotel Management

4/10 Poor

Marlynn

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room conditions. For the price paid for rooms they shouldn’t have hole in bathtub, rust, frayed carpet and cracks in ceiling. The elevator was out of order for 3 days. Had to haul luggage up stairs. Would not recommend this place to anyone.
Stayed 4 nights in Feb 2024
Response from Kenny on Mar 13, 2024
Dear Marlynn,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your time at our hotel. It is disheartening to hear that the condition of your room did not meet your expectations and that you encountered issues such as a hole in the bathtub, rust, frayed carpet, and cracks in the ceiling. This is certainly not the standard of quality that we strive to uphold, and we deeply regret any discomfort or disappointment this may have caused you.Regarding the out-of-order elevator, we understand the frustration and inconvenience this caused, particularly when it comes to hauling luggage up stairs. We sincerely apologize for the inconvenience and understand how this would have impacted your overall experience with us.Please rest assured that we take your feedback seriously and will address these issues promptly with our maintenance and housekeeping teams to ensure that such problems are rectified and do not recur in the future. We are committed to providing our guests with a comfortable and enjoyable stay, and we regret that we fell short of meeting your expectations on this occasion.We value your feedback as it helps us to identify areas for improvement, and we thank you for bringing these matters to our attention. We hope that you will reconsider staying with us in the future so that we may have the opportunity to restore your faith in our hotel.If you would like to discuss your experience further or if there is anything else we can do to assist you, please do not hesitate to contact us directly. Your satisfaction is our top priority, and we would welcome the opportunity to make amends.Thank you once again for sharing your concerns with us. We appreciate your patronage and hope to have the chance to welcome you back in the future for a more enjoyable stay.Sincerely,Kenneth WalshHotel Management

2/10 Terrible

Zachary

Disliked: Property conditions & facilities
Location was close to food and beach. The elevator was broke our whole stay. The shower broke and hot and cold was Mislabeled. Stains all over the carpet. Keycards stopped working
Stayed 3 nights in Feb 2024
Response from Kenny on Mar 13, 2024
Dear Zachary,Thank you for choosing to stay with us and for taking the time to share your feedback. We're pleased to hear that our location near food and the beach added to your convenience.However, we're sincerely sorry for the inconveniences you experienced during your stay, including the issues with the elevator, shower, and keycards, as well as the condition of the carpet. Your comfort and satisfaction are of the utmost importance to us, and we understand that we fell short of providing the seamless experience you deserved.Rest assured, we're taking immediate action to address these concerns and ensure that they're promptly resolved. We appreciate your patience and understanding as we work to improve our services.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve.Warm regards,Kenneth WalshHotel Management

6/10 Okay

Ryan

Traveled with partner
Disliked: Amenities, property conditions & facilities
Elevator did not work for our entire stay. There was a lot of noise and a weird smell in the lobby.
Stayed 2 nights in Mar 2024
Response from Kenny on Mar 13, 2024
Dear Ryan,Thank you for sharing your feedback with us regarding your recent stay. We apologize for the inconvenience caused by the non-functioning elevator and the disturbances in the lobby area.Ensuring a comfortable and enjoyable stay for our guests is our top priority, and we regret that we fell short of meeting your expectations in this regard. Please know that we take your concerns seriously, and we will address them promptly with our team to prevent similar issues from occurring in the future.We appreciate your understanding and patience during your stay, and we hope to have the opportunity to welcome you back for a much-improved experience.Warm regards,Kenneth WalshHotel Management

2/10 Terrible

Trent

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bugs
Stayed 1 night in Mar 2024
Response from Kenny on Mar 13, 2024
Dear Trent,We sincerely apologize for any inconvenience caused by the presence of bugs during your stay. Please rest assured that we take this matter seriously and are taking immediate action to address it. Your comfort and satisfaction are of utmost importance to us, and we appreciate your understanding.Sincerely,Kenneth WalshHotel Management

4/10 Poor

Padgett

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Location is fine. Property is a low 2 star in need to major Reno. Pictures are not current. No towels. Elevator out of service. Dirty.
Stayed 2 nights in Feb 2024
Response from Kenny on Mar 13, 2024
Dear Padgett,Thank you for sharing your feedback with us. We apologize for the inconvenience and disappointment you experienced during your stay. Rest assured, we take your comments seriously and will address them promptly with our team to ensure improvements are made. Your comfort and satisfaction are important to us, and we appreciate your understanding.Warm regards,Kenneth WalshHotel Manager