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SureStay Plus Hotel by Best Western Jackson

2.5 star property
Hotel in Jackson with free breakfast and seasonal outdoor pool

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for SureStay Plus Hotel by Best Western Jackson

Pillowtop beds, in-room safe, iron/ironing board, free cribs/infant beds
Seasonal outdoor pool, sun loungers
Exterior
Free breakfast
Free toiletries, hair dryer, towels
Reviews
7.0

Good

Popular amenities

  • PoolPoolPool
  • Pet friendlyPet friendlyPet friendly
  • Breakfast included
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • Air conditioningAir conditioningAir conditioning
The price is $90
$103 total
includes taxes & fees
May 26 - May 27

Explore the area

Map
1936 Highway 45 Bypass, Jackson, TN, 38305
  • Popular LocationCasey Jones Village3 min walk
  • Popular LocationUnion University18 min walk
  • Popular LocationOld Hickory Mall3 min drive
  • AirportMemphis, TN (MEM-Memphis Intl.)80 min drive
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Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, in-room safe, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillowtop bed
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Pillowtop beds, in-room safe, iron/ironing board, free cribs/infant beds

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
Sofa bed
Pillowtop bed
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Pillowtop beds, in-room safe, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillowtop bed
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Pillowtop beds, in-room safe, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillowtop bed
Private bathroom
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Pillowtop beds, in-room safe, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillowtop bed
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Pillowtop beds, in-room safe, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
Sofa bed
Pillowtop bed
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Pool
Breakfast included
Parking included
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6.8 out of 10, (1004)
The price is $91
$105 total
includes taxes & fees
May 26 - May 27
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About the neighborhood

Jackson

Located in Jackson, SureStay Plus Hotel by Best Western Jackson is in the entertainment district. Casey Jones Village and Rusty's TV and Movie Car Museum are cultural highlights, and some of the area's activities can be experienced at Jackson Bowling & Family Fun and Century Farm Winery. Looking to enjoy an event or a game while in town? See what's happening at West Tennessee Healthcare Sportsplex or The Ballpark at Jackson.
Visit our Jackson travel guideOpens in a new window

What's nearby

  • Casey Jones Village - 3 min walk
  • Union University - 18 min walk
  • Old Hickory Mall - 3 min drive
  • The Ballpark at Jackson - 8 min drive
  • Lane College - 8 min drive

Getting around

  • Memphis International Airport (MEM) - 81 min drive

Restaurants

  • Umphy's - 10 min walk
  • McDonald's - 2 min walk
  • Logan's Roadhouse - 5 min walk
  • Cheddar's Scratch Kitchen - 2 min drive
  • Buffalo Wild Wings - 2 min drive

About this property

SureStay Plus Hotel by Best Western Jackson

Hotel in a shopping district
SureStay Plus Hotel by Best Western Jackson provides amenities like free breakfast and a business center. Stay connected with free WiFi in public areas.
You'll also enjoy perks such as:
  • A seasonal outdoor pool with sun loungers
  • Free self parking
  • A computer station, a TV in the lobby, and a front-desk safe
  • A vending machine, smoke-free premises, and a 24-hour front desk
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at SureStay Plus Hotel by Best Western Jackson boast comforts such as air conditioning, as well as amenities like free internet and safes. Guests reviews give good marks for the clean rooms at the property.
Extra conveniences in all rooms include:
  • Pillowtop mattresses and free cribs/infant beds
  • Bathrooms with free toiletries and hair dryers
  • Flat-screen TVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 0.10 per 24-hour period); free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free breakfast available

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0.1 per 24-hour period (rates may vary)
  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The seasonal outdoor pool closes in October
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Carriage House
Best Western Carriage House Inn
Best Western Carriage House Inn Jackson
Best Western Carriage House Jackson
Surestay Plus By Best Jackson
SureStay Plus Hotel by Best Western Jackson Hotel
SureStay Plus Hotel by Best Western Jackson Jackson
SureStay Plus Hotel by Best Western Jackson Hotel Jackson

Frequently asked questions

Does SureStay Plus Hotel by Best Western Jackson have a pool?

Yes, this property has a seasonal outdoor pool.

How much does it cost to stay at SureStay Plus Hotel by Best Western Jackson?

As of May 25, 2024, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Jackson on May 26, 2024 start from $89.96, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SureStay Plus Hotel by Best Western Jackson pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 20.00 per pet, per night. Service animals are exempt from fees.

How much is parking at SureStay Plus Hotel by Best Western Jackson?

Self parking is free at this property.

What time is check-in at SureStay Plus Hotel by Best Western Jackson?

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM. Late check-in is available during limited hours.

What time is check-out at SureStay Plus Hotel by Best Western Jackson?

Check-out is at 11 AM.

Where is SureStay Plus Hotel by Best Western Jackson located?

Situated in the entertainment district, this hotel is within a 5-minute walk of Music Highway Crossroads and Casey Jones Village. Union University and North Hospital are also within 3 mi (5 km).

Reviews

7.0

Good

Rating 10 - Excellent. 154 out of 634 reviews" "
Rating 8 - Good. 193 out of 634 reviews" "
Rating 6 - Okay. 126 out of 634 reviews" "
Rating 4 - Poor. 82 out of 634 reviews" "
Rating 2 - Terrible. 79 out of 634 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Mike

Liked: Cleanliness, staff & service
The hotel does not look like the picture. Once in my room, there was no way to prevent staff from entering as the internal locks were missing. Usually I don’t think about this but latter that same day I had a staff member use their room key and they let themselves in while I was laying in bed. The room was very clean, the staff was nice, and the price was right. Over all if my room hadn’t have been walked in it would have made for a better experience.
Stayed 3 nights in May 2024

2/10 Terrible

Melissa

Stayed 1 night in Apr 2024

8/10 Good

Patsy

Stayed 1 night in Apr 2024

4/10 Poor

Karen

Disliked: Cleanliness, staff & service
The floors made my husbands brand new white socks BLACK! When I mentioned it at checkout to the front desk clerk she said that lots of people had complained about that. So why is it still an issue? The hot breakfast was good and the beds were comfortable but the rooms were really humid and moisture was on all surfaces
Stayed 1 night in Apr 2024

2/10 Terrible

Shea

Stayed 1 night in Apr 2024

10/10 Excellent

Sandi

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet
Stayed 1 night in Feb 2024

10/10 Excellent

Marie

Stayed 1 night in Mar 2024

6/10 Okay

Marissa

Traveled with family
Room was clean. Air conditioner was very noisy throughout the whole night. Woke everyone up each time it kicked on.
Stayed 1 night in Mar 2024

8/10 Good

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was nice, beds were comfy, room was clean, staff was friendly and well mannered. Breakfast was good. The only negative thing there was very little toilet paper was in our room and we got in late after a long day of driving. We ended up using tissues to hold us over.
Stayed 1 night in Mar 2024

8/10 Good

Shannon

Stayed 1 night in Mar 2024

10/10 Excellent

Julie

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was grope
Stayed 1 night in Mar 2024

6/10 Okay

Jeff

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Sheila

Liked: Staff & service
Disliked: Cleanliness
Room seemed adequately clean until... The floor! Decided to leave my shoes on because the floor looked and felt grimey, but took them off as I was getting ready to shower. By the time I stepped into the shower my feet were black and rivers of dirt washed down the drain. Management, pay attention!! Your room cleaners need training and the rooms should be checked to be sure they're doing their jobs!
Stayed 1 night in Mar 2024

2/10 Terrible

Allen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had a major leak on day 2 of a two day stay. No other room was available, and front desk was unwilling to help me find other accomodations. As of this time I have not been refunded for night 2 either. Avoid this one like the plague.
Stayed 2 nights in Mar 2024

6/10 Okay

Karla

Traveled with pets, Traveled with family
Liked: Staff & service, property conditions & facilities
We stayed here because they are pet friendly. We just needed a place to sleep for the night and for that it was just fine. The room could have been a little cleaner and there was a terrible draft around the door frame but overall it served the purpose.
Stayed 1 night in Feb 2024

6/10 Okay

Dinah

Traveled with family and small children, Traveled with group, Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty and bathroom was fifty nasty The staff was ok they was friendly and helpful
Stayed 1 night in Feb 2024

8/10 Good

WILLIAM

Liked: Staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Trista

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible bed and customer service.
My bad for expecting decent from a hotel with the name Best Western attached to it. Check in service was just ok. The room was dated. The bed was absolutely terrible…a queen size bed that has a sunken middle. Husband and I had to cling to the edge to keep from rolling in on each other. The bath had a crack in it(picture attached) and the ceiling had holes in the plaster. Went to the breakfast area just before 6am and had to wake the clerk up off the couch and was rudely told that there is coffee in my room.
Stayed 1 night in Feb 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except that the floors on our room were so dirty that our feet were black from walking on them.
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Michele

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The fridge didn't work, there was a huge puddle of water in it room, the floors and bathroom were filthy.
Stayed 1 night in Jan 2024

8/10 Good

Penny

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast offerings were very skimpy. No milk for cereal even after requesting and waiting. No fruit either. Requested receipt and was told there was a computer problem and it would be sent to my email which was read back to me and confirmed. Never received the email. Parking quite a ways from the room and not well lighted. We arrived after dark. We would not stay here again and would not recommend it to anyone either.
Stayed 1 night in Dec 2023

2/10 Terrible

Lloyd

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Daniel

Liked: Amenities
Disliked: Property conditions & facilities
Breakfast was excellent, the bed was great, but the real problem with the room was the floor. The wood panels were offset and when I got up in the night, I stubbed my right, big toe and took it a chunk out of my toe. It still hurts the next day. Also, the surface was not even close to flat. When I walk on it, they be huge drops, like stepping into a pothole.
Stayed 1 night in Dec 2023

10/10 Excellent

Sara

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
This was our third stay here. Nice place to stay while traveling with pets.
Stayed 1 night in Dec 2023