Room, 2 Double Beds, Accessible (Mobility Roll-In Shower) | Premium bedding, desk, blackout drapes, iron/ironing board
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Reviews of Crowne Plaza Indianapolis-Airport

3.5 out of 5
Crowne Plaza Indianapolis-Airport
2501 S High School Rd, Indianapolis, IN

Reviews

8.4

Very Good

Rating 10 - Excellent. 479 out of 1006 reviews" "
Rating 8 - Good. 315 out of 1006 reviews" "
Rating 6 - Okay. 118 out of 1006 reviews" "
Rating 4 - Poor. 61 out of 1006 reviews" "
Rating 2 - Terrible. 33 out of 1006 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
We were just their overnight.
Stayed 1 night in May 2024
Response from Amy on May 10, 2024
Hello Carolyn,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a surrounding parkinh lot ,also a veru convenient marketplace .
Stayed 3 nights in May 2024
Response from Amy on May 10, 2024
Hello Diana,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

2/10 Terrible

Sanjay

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Unclean. My daughter is allergic to dust and got allergies every time she entered the property. The window sills were extremely dirty as were the areas under and behind the bed. Some basic cleaning would be nice.
Stayed 3 nights in May 2024
Response from Amy on May 8, 2024
Hello Sanjay,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, Crowne Plaza INDIANAPOLIS-AIRPORT

10/10 Excellent

Fangxiao FX

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleaning lady was very nice when I asked her to skip for one hour to clean the room due to one people was still sleeping. She came back later to clean the room.
Stayed 3 nights in Apr 2024
Response from Amy on May 7, 2024
Hello Fangxiao FX,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

10/10 Excellent

Robert, Louisville

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Amy on May 8, 2024
Hello Robert,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

10/10 Excellent

Gretchen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was good.they don’t allow food delivery up to the rooms so I had to go down to the lobby, but other than that it’s good. Airport is across the road, but planes weren’t bothersome at all.
Stayed 1 night in May 2024
Response from Amy on May 6, 2024
Hello Gretchen,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

6/10 Okay

Amanda, Valparaiso

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room was okay and location was only 15 minutes from downtown. The hotel was alright for the price. The room was hot and never cooled down. We were mislead about breakfast and the staff at the counter was not nice or helpful when I brought it up. He argued and was extremely rude. When we checked in, the woman at the front desk said breakfast would be down stairs. No indication if it was complementary or how much it cost. My husband went down for breakfast and was seated without any information on how much the buffet cost. He said the breakfast was a typical hotel breakfast with eggs, fruit, and some pastries. Not anything extravagant. He only had a half a plate of food because there wasn’t much. He was then given the bill of $22 dollars!!!! $22 for some fruit and eggs??? You don’t even pay that much at a restaurant for one person a meal. When we checked out I mentioned it. I said I feel like we were mislead and the price of the buffet should have been somewhere before you decide to sit down. I said I would suggest you tell people that from now on. The guy at the desk got extremely rude and argued that we were not mislead because they do not know if we were just getting eggs for $6, a voucher, or the buffet. One, $6 just for eggs?? Two, how were WE supposed to know about any of that?? This is your business. We don’t work here. We walked out. The customer service was ridiculous. At least apologized for us being mislead. I will never stay here again.
Stayed 2 nights in May 2024
Response from Amy on May 6, 2024
Hello Amanda,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, Crowne Plaza INDIANAPOLIS-AIRPORT

10/10 Excellent

Ozer

Liked: Cleanliness, property conditions & facilities
NA
Stayed 2 nights in May 2024
Response from Amy on May 7, 2024
Hello Ozer,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

6/10 Okay

Richard

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
had to hunt for the correct elevator that allowed access to our room. was mever told. ended up being in the back of the hotel where you would never have found it. ice make on our floor (5) did not work. other than those two things, not bad. I'm sure the price per night was do to high demand weekend. if not then was very over priced.
Stayed 2 nights in May 2024
Response from Amy on May 6, 2024
Hello Richard,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, Crowne Plaza INDIANAPOLIS-AIRPORT

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room and close to airport everything was great.
Stayed 1 night in May 2024
Response from Amy on May 6, 2024
Hello Michael,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

8/10 Good

Julio

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Amy on May 6, 2024
Hello Julio,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 1 night in Apr 2024
Response from Brian Wallace on Apr 25, 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza! Sincerely,Brian Wallace Assistant Front Office Manager Brian.Wallace@genhotels.com

10/10 Excellent

Cassius

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a park and fly
Stayed 1 night in Apr 2024
Response from Amy on Apr 24, 2024
Hello Cassius,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in Indianapolis for a week working a trade show and ate at many different locations. The service in their bar /dining area was excellent, the food selection was very good and the quality was the best I had all week and at a more reasonable price. This is unusual for a large chain hotel. They are doing a great job
Stayed 1 night in Apr 2024
Response from Amy on Apr 22, 2024
Hello Robert,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Amy on Apr 23, 2024
Hello Molly,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

10/10 Excellent

Christina

Stayed 3 nights in Apr 2024
Response from Amy on May 4, 2024
Hello Christina,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

8/10 Good

Jill, Douglasville

Stayed 2 nights in Apr 2024
Response from Amy on May 3, 2024
Hello Jill,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

6/10 Okay

Noli

Liked: Cleanliness, staff & service
The breakfast buffet was excellent and hotel staff was nice. However, after 1 night of stay, they moved us to another room due to plumbing problems in the shower. Also the noise from landing jet planes at night was very loud.
Stayed 3 nights in Apr 2024
Response from Amy on Apr 12, 2024
Hello Noli,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Amy on Apr 10, 2024
Hello Patrick,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

8/10 Good

Michael

Liked: Amenities, property conditions & facilities
Convenient. Nice stay. Friendly employees.
Stayed 1 night in Apr 2024
Response from Amy on Apr 10, 2024
Hello Michael,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

10/10 Excellent

Rikki

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice environment
Stayed 1 night in Apr 2024
Response from Amy on Apr 8, 2024
Hello Rikki,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Amy on Apr 10, 2024
Hello Jeremy,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

8/10 Good

Cleopatra

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Amy on Apr 9, 2024
Hello Cleopatra,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

10/10 Excellent

Charles

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was so nice :)
Stayed 1 night in Apr 2024
Response from Amy on Apr 8, 2024
Hello Charles,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

10/10 Excellent

Kylee

Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful hotel very convenient to the airport. It’s in an industrial area that you cannot walk anywhere from. There is a restaurant and bar, and you can get food delivered from local restaurants very quickly. There is a small, fully stocked gym and a market with anything you may need. Only complaint was that a very loud building alarm went off both nights around 4/4:30 am. The first went off for a few minutes and we were getting ready to evacuate. Not a soul was in sight or out of their rooms, no staff was visible or reachable at the front desk. Eventually the alarm stopped, and nothing was ever communicated about it. The second night it went off just for a few seconds. We found it strange and worrisome.
Stayed 2 nights in Mar 2024
Response from Amy on Apr 8, 2024
Hello Kylee,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

10/10 Excellent

Tylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Amy on Apr 8, 2024
Hello Tylor,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice inside and out, friendly staff
Stayed 1 night in Apr 2024
Response from Amy on Apr 8, 2024
Hello Jessica,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

10/10 Excellent

Craig

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
We kept property. Sitting at the in-house bar as I write this. What is not to love. I would recommend to anyone .
Stayed 1 night in Apr 2024
Response from Amy on Apr 8, 2024
Hello Craig,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

6/10 Okay

andjalina

Stayed 1 night in Apr 2024
Response from Amy on Apr 30, 2024
Hello Andjalina,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

6/10 Okay

JESSICA

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Amy on Apr 8, 2024
Hello Jessica,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Amy on Apr 8, 2024
Hello Leslie,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

10/10 Excellent

Hannah

Stayed 1 night in Apr 2024
Response from Amy on Apr 26, 2024
Hello Hannah,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good value.
Stayed 1 night in Apr 2024
Response from Amy on Apr 8, 2024
Hello Michael,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

8/10 Good

Yanet

Liked: Cleanliness, staff & service, property conditions & facilities
My only complaint is with the strong smell of the pillows. Then everything was perfect
Stayed 1 night in Apr 2024
Response from Amy on Apr 4, 2024
Hello Yanet,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

10/10 Excellent

Frank

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Amy on Apr 4, 2024
Hello Frank,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

10/10 Excellent

Amber

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a great location to where we needed to be. It was up to date and very clean.
Stayed 2 nights in Mar 2024
Response from Amy on Apr 2, 2024
Hello Amber,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

10/10 Excellent

Jennifer, Jasper

Stayed 1 night in Mar 2024
Response from Amy on Apr 22, 2024
Hello Jennifer,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Amy on Mar 26, 2024
Hello Jason,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

10/10 Excellent

Melissa

Great!
Stayed 1 night in Mar 2024
Response from Amy on Mar 25, 2024
Hello Melissa,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

10/10 Excellent

Richard, Alexandria

Liked: Cleanliness, amenities, property conditions & facilities
The Crown Plaza worked out very well for us since we had an early flight out of Indy Airport. The staff is very personable and helpful. It is a little older, but it is very clean.
Stayed 1 night in Mar 2024
Response from Amy on Mar 25, 2024
Hello Richard,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

6/10 Okay

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the fact the have no pool and my rooms middle window was very fogged up
Stayed 1 night in Mar 2024
Response from Crowne Plaza Front Desk on Mar 18, 2024
Hello Scott, Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza! Crowne Plaza INDIANAPOLIS-AIRPORT

10/10 Excellent

Christi

Stayed 1 night in Mar 2024
Response from Amy on Apr 4, 2024
Hello Christi,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

10/10 Excellent

Gary

Excellent property and service.
Stayed 1 night in Mar 2024
Response from Amy on Mar 17, 2024
Hello Gary,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

8/10 Good

robert

Traveled with family
Liked: Cleanliness, staff & service
Room stayed warm during a two day visit. Wouldn’t cool even with the heat off.
Stayed 2 nights in Mar 2024
Response from Crowne Plaza Front Desk on Mar 6, 2024
Hello, thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza! Crowne Plaza INDIANAPOLIS-AIRPORT

10/10 Excellent

Michael

Stayed 3 nights in Feb 2024
Response from Amy on Mar 25, 2024
Hello Michael,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

10/10 Excellent

Elbert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!
Stayed 1 night in Mar 2024
Response from Amy on Mar 4, 2024
Hello Elbert,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best stays I’ve had in a hotel. The staff was courteous, room was nice, and noise was minimal. I would stay here again.
Stayed 1 night in Mar 2024
Response from Amy on Mar 4, 2024
Hello Margaret,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

6/10 Okay

Gerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The receptionist should have stayed home. She seemed sick.
Stayed 1 night in Feb 2024
Response from Amy on Feb 26, 2024
Hello Gerry,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

10/10 Excellent

Thomas, Elkhart

Stayed 1 night in Feb 2024
Response from Amy on Mar 20, 2024
Hello Thomas,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT

10/10 Excellent

Jennifer

Liked: Amenities
Close and convenient to where I needed to be.
Stayed 2 nights in Feb 2024
Response from Amy on Feb 13, 2024
Hello Jennifer,Thank you for taking the time to tell us about your experience at Crowne Plaza INDIANAPOLIS-AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza!Crowne Plaza INDIANAPOLIS-AIRPORT