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Reviews of Three-story townhome with stunning Lake Tahoe view, 2 fireplaces & 2 balconies

Three-story townhome with stunning Lake Tahoe view, 2 fireplaces & 2 balconies
Incline Village, NV

Reviews

8.6

Excellent

Rating 10 - Excellent. 10 out of 17 reviews" "
Rating 8 - Good. 4 out of 17 reviews" "
Rating 6 - Okay. 1 out of 17 reviews" "
Rating 4 - Poor. 1 out of 17 reviews" "
Rating 2 - Terrible. 1 out of 17 reviews" "

8.0/10

Cleanliness

Reviews

6/10 Okay

Kevin L.

Liked: Cleanliness
Beautiful home, but could be better
The homes view was top notch. The house itself was nice and fun. The check in took an hour because the key pad code was wrong and property management did not have correct code. Sound carries through the house making putting a baby down difficult as people walk around upstairs. Something was hitting the walls or roof in the wind and made sleep difficult. The kitchen did not have a spatula or scissors. The trash cans in the garage were still full from previous renter. Ice outside the property made loading and unloading a little tricky.
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness
Wonderful place
We had a fabulous time here . The townhome is very clean and comfy. The location and views are top notch. Checking in and out went very smoothly. We were even offered a later check out time which we happily agreed to . We can’t wait to come back next year.
Stayed 3 nights in Nov 2023

10/10 Excellent

Cynthia S.

Liked: Cleanliness
Girls trip
Very relaxing get away. Love Lake Tahoe
Stayed 5 nights in Oct 2023

10/10 Excellent

Fausto V.

Liked: Cleanliness
The view
Beautiful place to enjoying w the family
Stayed 2 nights in Sep 2023

2/10 Terrible

Hugh M.

Disliked: Cleanliness
tahoe
Read my comments on Vacasa
Stayed 3 nights in Sep 2023
Response from VrboOwner on Oct 5, 2023
Hi Hugh, thank you for your review. We sincerely apologize for the issues you experienced during your stay, as well as any personal touch you found lacking. Moving forward, our local staff has taken immediate action and addressed your concerns so that we can prevent any further issues in the future. Thank you again for this valuable information as we always welcome the opportunity to improve. We understand how disappointing it was that the home was in this condition upon your arrival. Please know we strive to provide every guest with a relaxing stay. We hope to have another chance to impress you on a future stay.

10/10 Excellent

Brian Walton & K., Fremont, California

Liked: Cleanliness
Good location and great views!
Clean, well equipped, and comfortable place a short drive away from restaurants and shops in Incline Village! The stunning lake views from the balconies were our favorite!
Stayed 3 nights in Sep 2023

8/10 Good

Kendra H.

Amazing views
Very comfortable. The views are incredible. I did wish they had tv in master. It is 3 stories. Lots of stairs. Not for handicapped or hard to go up and down stairs. It had all you need. We were in same location 25 yrs ago but different unit. It still the best views around.
Stayed 3 nights in Aug 2023
Response from VrboOwner on Aug 28, 2023
Thank you for taking the time to leave a review, Kendra. It is a pleasure to hear you enjoyed the great views during your visit! We will be sure to pass your suggestions along to our local manager, who will work with our homeowner to make the necessary upgrades. We look forward to hosting you again!

8/10 Good

Jennifer D. D.

Great summer getaway with a beautiful view
The property was exactly as expected and had all of the amenities needed for a week away. It was lovely to sit in the living room each morning and stare at the lake. The layout was perfect for adult children, giving us all our individual space. My only criticism is that the property wasn’t super clean. It hadn’t been dusted in a while and a random utensil and beer bottle was found in/off one of the bedrooms. The bed linens also could have been cleaner, and the towels were not very soft.
Stayed 4 nights in Jul 2023
Response from VrboOwner on Aug 29, 2023
Jennifer, thank you for taking the time to share your valuable feedback. We sincerely apologize for the issue that you encountered with the cleanliness. We appreciate you bringing your concern to our attention and allowing us to review and address it accordingly. We have made our local operations manager aware of the cleanliness and will ensure that more attention to detail is made when cleaning the home between reservations. We thank you for your feedback, as it helps us improve our guests' experiences, and we hope you will give us the opportunity to host you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness
Outstanding View!
The view is even better in-person - absolutely beautiful!
Stayed 4 nights in Jul 2023

8/10 Good

Molly B.

Liked: Cleanliness
What a view!
We loved our stay in Incline Village. The home is beautifully situated on the side of the mountain in such a way that you can see your neighbors when on the deck but ahead of you is just an amazing view of Incline Village below & Lake Tahoe. It was warm when we arrived but once we opened up the house & let the mountain breeze blow through, we found it to be very comfortable- even with the heat advisory we were under during our stay. The kitchen & bathrooms were well stocked with the basics we needed for our stay. Having the washer & dryer was a great bonus as well as we were in the middle of a 2 week adventure. Our one main complaint was the screen doors. The top level (living/kitchen) and the bottom level (master suite) both have two huge, beautiful sliding doors & screen doors to allow the breeeze through the house (since there is no a/c). Unfortunately they are damaged & constantly fell off the tracks, even when my husband & I used them carefully. He was able to put them back on the tracks but it was frustrating & also allowed lots of bugs in the house because they don’t close properly even when they are on the tracks. We mentioned to the property manager & they were planning to address that so hopefully future guests won’t have that issue.
Stayed 3 nights in Jul 2023
Response from VrboOwner on Aug 6, 2023
Hi, Molly, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback. We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests. We truly hope we can host you for a more comfortable stay in the future. Thank you.

10/10 Excellent

Sharon T.

Incline Village
This property is beautiful, the views are amazing. We had great family time while we were there. Would totally stay there again. The actual property manager Sean is great to work with. They were working on the driveway, resealing it and there was confusion with the Vacasa agent as to whether or not we would be able to come and go. Sean assured me we would not have any problems and we did not:):) He was prompt in responding and very kind. This area of Lake Tahoe has a lot to offer as far as things to do and places to eat. Great location. Highly recommend it.
Stayed 6 nights in Jun 2023

10/10 Excellent

Nancy D.

Liked: Cleanliness
Beautiful View!
This property had a beautiful view of North Lake Tahoe. It was so peaceful to sit on the deck in the early morning sipping coffee and listening to the creek flowing below. There was an issue with one of the showers and I was informed of this on the day of check-in and given the opportunity to either switch properties or accept a small refund for the inconvenience. It was fixed on the last full day of our rental. Communication with the property manager was easy.
Stayed 4 nights in May 2023
Response from VrboOwner on Jul 8, 2023
Hi Nancy, thank you for taking the time to review your stay with us, we are so glad to hear that you had a phenomenal getaway. We sincerely apologize for the issues you experienced during your time with us. We hope that you had a great stay! We look forward to hosting you again in the future!

10/10 Excellent

Natasha P.

Liked: Cleanliness
Outstanding views, relaxing, well stocked.
We had a great stay! The lake is a lot closer than what it looks in the photos. Even the snowy mountains on the other side are pretty visible. Upstairs: the kitchen has cooking pots and pans, full sets of utensils, cooking utensils, sets of plates, bowls, glasses, wine glasses, coffee cups, a coffee maker (there’s coffee too), a toaster, dishwashing soap, sponges, pods for the dishwasher, paper towels, etc. Spices and everything you would need to cook. Do get cooking oil or butter if you are going to fry anything. Laundry room has an iron/ ironing board, laundry detergent, a mesh laundry bag. Every bathroom is well stocked. Plenty of towels, 2 hair dryers, shampoo/conditioner sets, double sinks. Heat works fine (controlled by a thermostat). We never used the fireplaces in June. Got to lower 40s at night, but we weren’t cold). 2 balconies. The one upstairs has tables/ chairs. The other balcony is perfect for napping in the lounging chairs (if you want to get a tan - it’s in the sun most of the day). There are a few throw blankets around the house and sit-up pillows if you like to sit in bed. We came in 1 car and parked by the door in the car port. Watch out for bears before 6am - saw one walking down our street. The neighborhood is beautiful. Close to hiking trails (Park by Tunnel Creek Cafe (7min away) - there are 2 trails from there: Tahoe East Shore trail is paved&easy, Monkey Rock/Fume is harder, go early - the views are stunning and it’s cooler).
Stayed 6 nights in Jun 2023

8/10 Good

Julie B.

Liked: Cleanliness
Beautiful views!
Very nice 😊 nice appliances , great views, lots of room. Cozy fireplaces. Exactly as advertised.
Stayed 3 nights in May 2023

4/10 Poor

Verified traveler

Not as advertised
A lot of problems with this property! 1) Listing says two parking spaces, but we had no access to the second space in the garage and had to park down the hill. 2) Listing says property manager available 24-7, but no one responded to the problem with the locked garage until the second day. 3) Listing says two fireplaces, but only one of them works. 4) Listing says Netflix, but you'd have to have your own account already and log in with it 5) Listing say "Up to 8 people" but there are only four chairs, so only four people can eat together 6) If you plan to cook, there are no spices or condiments except salt, so bring everything you might need. 7) There is no dishwashing soap or dish washer detergent, we had to go buy them. 8) dishes in the cabinets were wet, as if put away in a hurry 9) many of the outlets downstairs don't work The location is beautiful, but be prepared....
Stayed 2 nights in Apr 2023
Response from VrboOwner on Jun 20, 2023
We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.