Beach

Reviews of Dog-friendly chalet with amazing lake views & pool access - near lake & slopes


Reviews

8.6

Excellent

Rating 10 - Excellent. 62 out of 117 reviews" "
Rating 8 - Good. 34 out of 117 reviews" "
Rating 6 - Okay. 13 out of 117 reviews" "
Rating 4 - Poor. 6 out of 117 reviews" "
Rating 2 - Terrible. 2 out of 117 reviews" "

7.8/10

Cleanliness

Reviews

8/10 Good

Aida M.

Liked: Cleanliness
Spacious and comfortable
We love how clean , bright, and comfortable this house is, and in our favorite location, this is our second time renting it, and we will be back. The reason I have given it 4 stars is for the many stairs going down to the house from the parking lot, can be dangerous when icy and we needed to dig ourselves out from under 4 feet of snow last winter, it was a good workout though;) The house is lovely and when we had issues with kitchen sink blockage we got it fixed pretty fast, and when it snowed we had asked for a shovel and got a new shovel delivered right away, but the house needs TLC - updating in the kitchen, the dining chairs need repair, the doors upstairs do not lock well, or jam .
Stayed 10 nights in Mar 2024

10/10 Excellent

Christina R.

Liked: Cleanliness
Peaceful & Beautiful
Great house. If you have any mobility concerns be aware this house has many stairs down to the entrance. Otherwise very nice property.
Stayed 4 nights in Feb 2024

10/10 Excellent

John O.

Liked: Cleanliness
Awesome Location!
Great place to stay with friends and family to go skiing!
Stayed 4 nights in Jan 2024

10/10 Excellent

Jami T.

Liked: Cleanliness
Christmas getaway
Beautiful home with fantastic view. Just what we needed. Very clean and well equipped. Thank you!
Stayed 4 nights in Dec 2023

8/10 Good

Judith C.

Liked: Cleanliness
Stay at Tahoe
The stairs of this place are 66 in total and should be listed up front. Very difficult to come and go from place for a person that has had knee problems, children, and adults without stamina. The place is very convenient and has all things a person needs for a vacation. The vrbo people are very nice.
Stayed 7 nights in Nov 2023
Response from VrboOwner on Dec 2, 2023
Hi, Judith, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback. We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests. We hope to have the opportunity to better impress you in the future!

2/10 Terrible

Dylan M., CA

Disliked: Cleanliness
Worst vrbo experience ever
Sadly I can’t write a review of the property itself due to not seeing it. 2 weeks prior to our check in date, my elderly father’s health took a turn for the worse and I realized that I needed to stay home and help as a caregiver. We live in a remote area where the doctors are 2 hours drive one way, and my mother doesn’t drive. As I knew his health was deteriorating, I purchased trip insurance in case this exact situation happened. I reached out to the insurance company and was told that I would need a long list of documents, some signed by my father’s physician, in order to file a claim. I also must first cancel the trip through vrbo to proceed with a claim. They suggested that I call vrbo to see if I could get a refund or change my dates as the insurance likely wasn’t going to cover the claim. I did and was told by vrbo that now it was 13 days prior to check in and I would not receive any refund or be able to change dates. (This is almost 2 weeks prior and it was peak season at Lake Tahoe) They also informed me that they actually just did the booking and Vacasa was the manager, so I needed to try and get a refund from them instead. I did contact Vacasa and was told that since vrbo did the booking it was out of their hands. So I requested to speak to the actual local property manager, or if they could forward my request to the owner. ( I own a rental property in the area and have often made exceptions). I received no refund or date changes. Not even cleaning fee
Stayed 4 nights in Aug 2023
Response from VrboOwner on Aug 24, 2023
Hi, Dylan, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback. We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests. We hope to have the opportunity to better impress you in the future!

10/10 Excellent

David R.

Liked: Cleanliness
Great stay, looking forward to going back
Wonderful property in a great neighborhood. The house itself was lacking some maintenance such as the doors that lead out from the living room to the patio, but we overlooked those small details because overall the house was in good shape, clean and the location and view were out of this world. In my opinion, Incline Village is the best spot in Tahoe. The location is beautiful, the people at local businesses are very friendly, not overly crowded and no large hotels or malls. Also the great Flume mtb trail is close by and free shuttle from Incline Village to best beach in Tahoe, Sand Harbor. Couldn't ask for more
Stayed 4 nights in Jul 2023
Response from VrboOwner on Aug 24, 2023
Hi David, thank you for taking the time to review your stay with us, we are so glad to hear that you had a phenomenal getaway. We appreciate you letting us know that there is room for improvement and will follow up with our local team regarding your feedback. We hope to host you for another great stay in the future!

8/10 Good

Toni B.

Liked: Cleanliness
Spectacular Lake View and Perfect Location.
The view and location of this home cannot be beat. This makes up for what is lacking in the property. If you are considering booking this home know that you will be in a lovely quiet location with very steep stairs down to the front door which will be icey in the winter. The property manager seems to have worked hard to rectify past reviews. The home was clean with newish carpet in most rooms. However, remains of spills and dust behind furniture have been overlooked. The kitchen has beyond basic supplies although mismatched. Be sure to bring a sponge or dishcloths as there were none provided nor extra trash bags. While the bed lines were clean they have been well used and were rough. If you’re picky about bed pillows, bring your own as every single one was old and flat. All of this said we enjoyed our stay.
Stayed 4 nights in Jul 2023
Response from VrboOwner on Aug 20, 2023
Hi Toni, thank you for taking the time to review your stay with us, we are so glad to hear that you had a phenomenal getaway. We appreciate you letting us know that there is room for improvement and will follow up with our local team regarding your feedback. We hope to host you for another great stay in the future!

6/10 Okay

Gary P.

Disliked: Cleanliness
Nice house but terrible property management
1st impression - 60 feet of 6 ft of snow covered walkway to get down to front door. 10 empty drink cans around front door. 5 bags of smelly leaky trash inside the entry way. No dishtowels or sponges and barely any silverware or pots and pans. Frozen dog poop on deck. Other than all that, the house is well laid out and comfortable in a great location. I will not deal with Vacasa again.
Stayed 7 nights in Mar 2023
Response from VrboOwner on Jul 7, 2023
Thank you for taking the time to share your feedback, we sincerely apologize for the challenges your party experienced during your stay. We sincerely apologize for the cleanliness concerns you encountered during your stay with us. We take guest feedback seriously and have forwarded this information to the local staff so they can review it. We truly hope to have the opportunity to impress you in the future. Thank you!

2/10 Terrible

Lisa J.

Disliked: Cleanliness
DONT STAY HERE
Please dont stay here if you care about your life. The place is 50 feet from parking and up a steep incline and the property managers dont shovel so I shoveled and shoveled. Awful experience!! These people dont care about anyone but themselves.
Stayed 5 nights in Feb 2023
Response from VrboOwner on Jun 21, 2023
Hello, Lisa. Please know we do take our guests' and teams' safety very seriously. We are sorry to hear you arrived in a snow-filled driveway. While the main roads are plowed during a storm, the private homes are not. Our housekeeping staff does their best to try to clear a path to the home when time allows. Thank you for letting us know there is room for improvement and we hope we have the opportunity to host you for a more comfortable stay.

8/10 Good

Brittany N.

Liked: Cleanliness
Dangerously snow packed & icy stairs
The property overall was everything we were looking for. HOWEVER, the owners of this property seem to have it ran by a management company who is not doing things properly. The only access to the house is down several flights of stairs. We arrived and they were completely covered in snow and ice, you couldnt even see the stairs. It was extremely difficult and dangerous getting all of our luggage down and up the stairs. I was sent HOA paperwork to sign prior to arriving so I assumed the HOA or management company would clear the steps the next day or soon. 3 days went by and I finally messaged via Vrbo app and no response. We then decided to call the management company. They sent one person out who was unable to finish the job due to SO MUCH SNOW . They put snow melt down and then never came back to finish the job. So we were left with half melted, foot high snow filled stairs. VERY DANGEROUS AND COMPLETELY unbelievable that this was left this way. If we had a small child, pregnant person, elderly person, or really anyone other than healthy adults with us- we would NOT be able to access this house. We had to sled down our groceries… not good. I have messaged the management company several times and heard no response from them via the Vrbo app since leaving to address this. The house has amazing views and had many bedrooms, large kitchen, many bathrooms to accommodate and were dog friendly. The location was perfect. I would have LOVED to give this place 5 stars, i really did enjoy myself here once inside, but the stairs were just a big issue for us. Also the kitchen really could use updated pots, pans, ect. We made due but basically zero spices and things like that were provided. Not enough toilet paper and paper towels, zero laundry soap or trash bags were provided. The small things like that could have made a nice touch. The beds and living spaces were well furnished though and i felt very at home. The fireplace was lovely and the views unmatched. I hope that the owners communicate better with their management team in order to make this a safe place for future vacationers and to turn this into a 5 star rental
Stayed 7 nights in Jan 2023
Response from VrboOwner on Jun 21, 2023
Thank you for your review, Brittany. We are glad the location worked out well for you. We apologize for the condition of the stairs upon arrival. Our housekeeping staff does its best to clear the snow from common areas but occasionally runs out of time. We apologize for the inconvenience this caused. We have also made the local staff aware of your concerns regarding the kitchen supplies and they will take an inventory and replace or add any items as necessary. We hope for an opportunity to better impress you in the future.

8/10 Good

Monica H.

Liked: Cleanliness
kitchen needs help
The view was amazing and the property accommodated our party of six very comfortably. The house has an 80's vibe that seems to be slowly updating, paint colors etc. could stand a refresh. The home also did not really supply enough basic household needs such as a roll of paper towels, coffee filters (even just 5, enough for our stay,) spices, other than salt and pepper (no sugar or sweeter of any kind,) a small bottle of dishwashing soap, body wash, and a laundry detergent pod. etc. The most disappointing part of the home was the lack of decent/appropriate kitchen gear. We had to go out and buy a stock pot so we could make enough soup for the family (NOT a cheap purchase in Tahoe!) Mix-matched pots/pans (some with the Teflon peeling off,) and just a basic lack of things such as a baking sheet, grater, etc. This house is a nice size and seems built for families so I feel it could be better equipped. Other than that, we all enjoyed out stay.
Stayed 4 nights in Nov 2022

8/10 Good

JEFF G.

Liked: Cleanliness
Great for family stay.
Really great family get together home. Easy to get to hikes and local restaurants. Only reason not 5 star; kitchen utensils could use updating, kitchen could use better cleaning i.e. stove the stairs, put in escalator:).
Stayed 4 nights in Mar 2022

10/10 Excellent

Patrick W.

Liked: Cleanliness
Family vacation
Nice views, clean and comfortable home. We followed the recommendations of a previous guest and brought some of our own kitchen tools which was helpful. Overall, would stay there again.
Stayed 7 nights in Jan 2022

8/10 Good

Catherine L.

Liked: Cleanliness
Beautiful sunsets over Lake Tahoe
The property is fantastic with a large open area on the second floor combining living, dining, and kitchen while main bedrooms are below. The house was spotless with plenty of towels and amenities, except for a lack of kleenex, which does come in handy at altitude. Good set of utensils, knives, and cooking pans compared to other Tahoe rentals I’ve been in, but you’ll want to bring a pair of scissors, sharp knives, and a can opener if you’re really planning to cook.
Stayed 7 nights in Oct 2021

8/10 Good

Jill C., San Rafael

Liked: Cleanliness
Great house, great location and beautiful views
House was great. Loved the location and the views. The kitchen could use some additional cookware, knives etc. But other than that. We had everything we needed. We would definitely come back!
Stayed 7 nights in Aug 2021

10/10 Excellent

Jane B., Cranberry Twp

Liked: Cleanliness
Quiet and relaxing location
The house and view was amazing!
Stayed 6 nights in Jul 2021

8/10 Good

Elizabeth S.

Liked: Cleanliness
Gorgeous
The property was beautiful and really enjoyed a snow day in! It was so magical and the space was perfect for our family of 5. The only issue we had was with the fire place. The chimney didn’t work properly when we lit a fire in the fireplace and the house filled with smoke and we couldn’t breathe.
Stayed 3 nights in Dec 2020

4/10 Poor

Kelly A.

Disliked: Cleanliness
Dirty Carpet
The carpet was so filthy it made the whole house feel dirty.
Stayed 3 nights in Jun 2021
Response from VrboOwner on Jun 21, 2023
Hi Kelly, Thank you for your review. We’re sorry to hear that the home was in this condition upon your arrival - please know that this is not the regular standard for our properties. Sincere apologies for any missteps, as it is never our intention to disappoint. We hope to have the opportunity to better impress you in the future with a much more enjoyable stay!

10/10 Excellent

Jennifer N., Asheville

Liked: Cleanliness
Gorgeous view!
Great open layout for family time. The view is stunning and the deck is the perfect place to start/end the day.
Stayed 7 nights in Apr 2021

4/10 Poor

Steve W.

Disliked: Cleanliness
Beautiful home under awful management
This is a beautiful house in a very quiet neighborhood. Beautiful view of the lake and mountains since it is at the top of the hill ( could make driving a little scary during the snow season) . So when we checked in we were ecstatic . Snd even when we found out the master bedroom faucet doesn’t work properly we thought it is ok the view is excellent. When we realized the dishwasher is not working properly we still didn’t get too upset and said that is ok the view is excellent. But when we found out huge ants were everywhere .that did it for us We called management property 3 times and left a message . No response . Finally one day we got a live person and I explained to him how huge ants were crawling in the kitchen , cabinets , dishwasher , family room area and he said he would notify the management and will have someone call us right away . No one called We have checked our a week ago and no call yet We rented a house so we could cook snd eat at home . House being infested with ants did not let us do that Worst of all was the management lack of response Don’t stay there
Stayed 5 nights in Mar 2021

8/10 Good

Elena S.

Liked: Cleanliness
Beautiful view and very spacious!
Property was clean and the views we're amazing!!! Please be prepared to bring your own pots, pans, basic kitchen gadgets and even plates! All of it was old, broken and we're not usable. Property definitely needs to invest in better kitchen ware. Also there was a bug ant problem. Couldn't sit on couch without ants crawling on you. Other then those two issues it was a great place.
Stayed 2 nights in Mar 2021

10/10 Excellent

Jane S., Redwood City, Ca

Liked: Cleanliness
Great Property!
We stayed for a weekend to go snowboarding at Diamond Peak. We wished we could have enjoyed the house more. We didn’t arrive until 11:30 pm on Friday night and had to check out by 10:00 am on Sunday. We think a noon check out would have been better so we could have had a leisurely morning. Just a suggestion. Thank you.
Stayed 2 nights in Jan 2021

4/10 Poor

Alex & Terri C.

Disliked: Cleanliness
Very disapointed
The photos of the property are beautiful, unfortunately, they do not convey the terrible shape the property is in. We were met with horribly stained carpets, a broken refrigerator , broken fans, an empty propane tank for the bbq- etc. etc. We called the management for help with refrigerator- no one showed to fix, however, someone did bring a propane tank 2 days after request. We were forced to use ice chest during our family stay. The kitchen, while large, was in complete disarray as far as the cabinets. Very VERY poorly stocked, especially considering this is a family home. The home was extremely HOT. With no fans or air flow, it made for a pretty miserable for the 5 days we spent. I would not recommend and honestly feel we deserve a refund for the mis-representation of this home.
Stayed 7 nights in Aug 2020
Response from VrboOwner on Jun 21, 2023
Hi! Thank you for your review. We’re sorry to hear that the home was in this condition upon your arrival - please know that this is not the regular standard for our properties. We attempt to be as transparent with our listings as possible and provide accurate and current photos, amenities lists, and descriptions so guests can make an informed choice about making the right decision for their needs! We hope to have the opportunity to better impress you in the future.

6/10 Okay

Nancy M.

Liked: Cleanliness
Incline Chalet
Location, view of Lake Tahoe and gorgeous decks fantastic. No mention of 50 steep stone steps leading down to the home's front door. Signed posted in entry hall to remove shoes. Funny as there were several gigantic dark carpet stains all throughout the house. Bed pillows were like flat little pancakes. This rental was thousands of dollars!
Stayed 4 nights in Jul 2020
Response from VrboOwner on Jun 21, 2023
Hello Nancy, Thank you for taking the time to leave a review. We apologize that the carpet was stained during your stay. The local manager has scheduled the home to have the carpets cleaned. We apologize for the inconvenience and hope we have the chance to host you again.

4/10 Poor

Edward M.

Disliked: Cleanliness
Very Disappointed
Where do I begin.... The home is a pigsty! Not being dramatic here.... we stayed here last July and it looks like the place hasn’t been cleaned since then. We found random tee shirts in closet and drawers. Carpets stained and worn-out, I think there was dog poop and urine stains throughout. The kitchen was greasy, sticky and utensils broken and missing. The entire home smells like a decaying rodent! Oh now we know why.... pictures attached of dead mouse behind dresser in downstairs guest room. We were assured that the home was clean and ready for our stay. We paid a lot of money for this vacation but, other than the view, it was not even close to what was advertised
Stayed 3 nights in Aug 2020
Response from VrboOwner on Jun 21, 2023
Hello Edward, Thank you for taking the time to leave a review. We apologize that the home was not up to our high standard of cleanliness and guest satisfaction that we hold ourselves to. Our local manager has confirmed that pest control has been to the home to address the mice. We have also deep cleaned the carpet as well. We apologize for the inconvenience and frustrations. We do hope you will give us another chance to impress you in the future.

6/10 Okay

Kelly R.

Disliked: Cleanliness
Not very clean
Was disappointed when we arrived to find the property wasn’t clean. Dead bugs on the carpet, tile in bathrooms and kitchen were dirty, back of stove and kitchen wall still had food that hadn’t been cleaned, found straw on bedroom floor. Expect to have property cleaned, especially when you are charging a cleaning fee.
Stayed 2 nights in Jul 2020
Response from VrboOwner on Jun 21, 2023
Hi Kelly! Thank you for your review. We’re sorry to hear that the home was in this condition upon your arrival - please know that this is not the regular standard for our properties. We have implemented a Premium Clean program so we can continue to strive to provide our guests with fulfilling experiences; We apologize for any missteps, as it is never our intention to disappoint. We encourage guests to call our 24 hour Guest Service line to alert us with the issues with cleanliness while in the home so that we can promptly rectify the situation. We hope to have another chance to host you in the future.

6/10 Okay

Verified traveler

Great views, but lacking most everything else...
Property desperately needs deep cleaning and serious updating. It's not retro-chic (antique or rustic), it's just plain old and worn '90s. Property manager needs to spend some time at the house to assess what's missing and make sure there are basic necessities available to make the house more "turn key", especially for short-term visitors. Also upgraded towels, sheets and related (cushions for the outside furniture??) would make this house much more comfortable. All and all, completely overpriced for what you are getting - no value - and feels like this is someone's investment property. If you want a very lovely view from a house in a very nice neighborhood, this is your house but be warned that this is not your typical high-end house. You will be foregoing most creature comforts. I won't be back.
Stayed 3 nights in Jul 2020
Response from VrboOwner on Jun 21, 2023
Thank you for your review. We’re sorry to hear that the home was in this condition upon your arrival - please know that this is not the regular standard for our properties. We attempt to be as transparent with our listings as possible and provide accurate and current photos, amenities lists, and descriptions so guests can make an informed choice about making the right decision for their needs! We encourage guests to call our 24 hour Guest Service line to alert us with the issues while in the home so that we can promptly rectify the situation. We hope to have the opportunity to better impress you in the future.

8/10 Good

Jordan F.

Liked: Cleanliness
Nice
Great location to relax. Beautiful views. Nice deck. Enjoyed our stay. 2 bedrooms have 2 twin beds. Lots of stairs outside.... Watch out on snow days.
Stayed 2 nights in Dec 2019

10/10 Excellent

Elena S.

Liked: Cleanliness
The home was beautiful. Very clean. Great views.
Great location. Will probably go back.
Stayed 2 nights in Oct 2019

10/10 Excellent

Anne S.

Liked: Cleanliness
Great views
This was a lovely cottage with a great view. It was clean and spacious with everything that we needed.
Stayed 2 nights in Sep 2019

10/10 Excellent

Jeff K.

Liked: Cleanliness
Beautiful location, relaxing time
Property was pleasant and well maintained. All the basic amenities. The coffee pot was acting up the first morning, and the local staff had a new one waiting there for us the next afternoon. Great place to sit and watch the sunset over the lake and the mountains. We would definitely return!
Stayed 2 nights in Sep 2019

10/10 Excellent

Rozanne S.

Liked: Cleanliness
Beautiful Views!
Beautiful views! Great location. Enjoyed this home for a small family gathering and small reunion for our son’s wedding nearby. The great room /kitchen/dining area was perfect for the group who stayed in the home. Plenty of room for everyone to get ready prior to the wedding, including the groom. It would be great if the website would be updated for the actual number of bedrooms and beds. It worked out for our family but might not for others if they are expecting a full bed and a set of twin beds instead of 2 sets of twin beds and no full bed. 4 bedrooms is accurate. All of the bedrooms are spacious and the closets are great too. We defiinitely got our steps in for the week with all of the stairs to the home and the stairs to the main level. We really enjoyed the decks (upper and lower). The lower deck was perfect for enjoying the outdoors in the warm afternoons when the upper deck was in the full sun. One note.. ...the swimming pool area in the photos is not close to the house. This house is in a beautiful community with a Tyrolian Village theme. The pool and jacuzzi are near the entrance to the community. Some of our group enjoyed walking thru the community. Great place to stay. Recommended for a family. Easy in getting into the house at checkin and checkout.
Stayed 6 nights in Jul 2019

8/10 Good

Carol A.

Liked: Cleanliness
Beautiful View
The house is spacious, clean and has a beautiful view. As warned in the online description and lamented by previous reviewers, there are 50 concrete steps down from parking to the front door. These steps are not shaded and very taxing on 85 degree afternoons. Similarly, the upper level - living/dining, kitchen and bedroom - become uncomfortably warm in August. The house does not have ceiling fans and floor fans were inadequate. The upper deck does not have umbrellas, so it is not usable in hot sun. The lower level and its deck and 3 bedrooms were very comfortable temperature wise. On arrival a bathroom door would not unlock - property management responded the next day when notified and took care of it. Management was also provided pictures of a broken stairway bannister and large dark carpet stains. The bottom rack of the dishwasher was missing 2 wheels, making operation challenging, As discussed by previous reviewers, the property listing description and photos are confusing as to bedrooms and beds. As of this review there are 4 bedrooms - (1) master bedroom lower level with 1 king, (2) bedroom lower level with 2 twins, (3) bedroom lower level with 2 twins, and (4) bedroom upper level with 1 “queen” which looked more like a double/full size bed. While our group of 3 couples enjoyed the location and view and used the decks as much as possible, we would be reluctant to return in August.
Stayed 4 nights in Aug 2019
Response from VrboOwner on Jun 21, 2023
We are sorry to see your stay was a little frustrating. Maintenance is scheduled to make repairs, and the carpets are scheduled to be cleaned. We appreciate you taking the time to leave your feedback with us and hope to see you again.

10/10 Excellent

Louise M.

Liked: Cleanliness
Great house
Loved the house and the views.
Stayed 7 nights in Jun 2019

10/10 Excellent

Judith H.

Location!
This is a great location. Beautiful views. Lots of room in the house. Ample bathroom towels. We were a bit confused at first finding it because all the other houses have their house numbers on the house. This one does not. It is on the lamp post and was not immediately apparent. A few notes. We were not told how to take out the trash and when I called, I was given a code and location but the code would not work. So we took our trash to a public trash bin. There is only one kitchen towel but aside from that, the kitchen has a decent amount of cookware etc. we had some difficulties with the signal for the tv but the technical person on call was there in 20 minutes and fixed it! All in all we were very pleased with the property and would rent again.
Stayed 4 nights in Jun 2019
Response from VrboOwner on Jun 21, 2023
Judith, we are so happy to hear you enjoyed your stay! Thank you so much for taking the time to share your feedback with us. We will be sure to pass your suggestions along to our local manager for consideration. We look forward to hosting you again!

8/10 Good

Jeffrey C.

Liked: Cleanliness
Great Views and Location
Overall property is well maintained and nicely equipped, except for the basic cleaning supplies which would help guests keep the place in order for next guests. Listing requests the guests begin laundering bedding before departure but provides no detergent. Kitchen utensils were quite dirty which is a statement on past guests, but the hosts could check the utensils, plates, pots etc occasionally and have cleaning staff run them through the dishwasher. Coffee pot handle was broken when we arrived and management responded and replaced it immediately-very responsive.
Stayed 6 nights in May 2019
Response from VrboOwner on Jun 21, 2023
Jeffery, thank you for taking the time to provide this feedback following your stay. We are happy you enjoyed the views and location. We sincerely apologize the kitchen was not held to our standard, and we have followed up with our housekeeping team to ensure cleans are being completed properly and that laundry detergent is being provided for guests. We will also pass along your suggestion to provide cleaning supplies to be considered by our local manager. We hope we can host you again!

10/10 Excellent

Val T.

Great holiday place
House with the million dollar view. We loved our time at this house and would definitely return again. Very clean and sunny, cozy rooms, kitchen and bathrooms well equipped. Thank you
Stayed 4 nights in Dec 2018

10/10 Excellent

James J.

The cabin was very nice...
The cabin was very roomy and extremely clean. We loved the openness of the upstairs family area.The past reviews had us a little nervous. The stairs were not an issue at all. All the glitches have been worked out from previous reviews. Thank you for a wonderful getaway with our children who were home from college.
Stayed 2 nights in Dec 2018

8/10 Good

susan c.

Beatuifully Situated.
We very much enjoyed our stay. All of us were comfortable and loved the surrounding area. Bonus having a steam-shower. The French-doors out to the deck were hard to latch. We could have used more trash bags and auto dish washing detergent. Thank you
Stayed 4 nights in Nov 2018
Response from VrboOwner on Jun 21, 2023
We appreciate this feedback and will reach out to housekeeping about ensuring the home is properly stocked. Guests are always welcome to reach out if they are getting low on supplies. Thank you!

8/10 Good

Tammy G.

They were great
Wonderful place to stay
Stayed 5 nights in Oct 2018

8/10 Good

albert b.

Very positive except for stairs to/from the home.
Very comfortable...2 issues were the stairs to and from the home (50 or more) and limited supplies in kitchen especially simple things like salt and pepper.
Stayed 6 nights in Sep 2018

8/10 Good

Daniel & Claire G.

Summertime in the Mountains
Our large family of adults enjoyed this peaceful mountain chalet with its expansive, open , airy and bright main floor plan and deck space for 1 week. Unfortunately it was very smokey due to the fires burning in the State but normally we would have really also enjoyed the expansive Lake View Deck with its gorgeous views. The house is easily located in the heart of Incline Village.There are 4 ample bedrooms, two with twin beds and two with a king & queen. The 3 large bathrooms were also great. The whole home is beautifully furnished, cozy and welcoming. Yes, there are Stairs, but we looked at it in a positive way,,,,what a great workout! It was not 100% perfect, the home could use some general maitenance: French doors on the main & lower deck need weatherstripping and door props to stay open. Master bath sink faucets were really stiff and difficult to turn on. Many light bulbs were missing, some lamps inoperable. Besides the towels in the bathroom, there were NO extra linens, pillowcases or towels or light bulbs.NO BEACH TOWELS or beach chairs or umbrella are provided either. No Lounge chair or Dining chair pads for the uncomfortable iron deck furniture. We were given one trash bag in the kitchen for 8 of us for the week, no pen & pencil, and only two tiny dish towels for the kitchen. We bought our own dish rack for drying as there was none provided. No Laundry Basket. There were no recycle cans, what? In our opinion, these are basic to any rental. No printed instructions were left about basic checkout, telephone numbers to call for help,Where to put your trash & recycling and codes for the "Trash House" down the road by the entrance which we never knew about, private beach access info & prices. Be prepared to pack up all your trash & recyclables, place it in your vehicle and drive it down the road to dispose of it .Oh, and if you decide to go to one of the 3 private beaches you are given tickets for, be warned of the cost, it was $96 for 7 of us to go for the day, and bring your own towels and chairs & buy an umbrella because nothing is provided at the beach for the $ except a chair if they are not taken. We had to look up the property management co on our phone email and to their credit they did bring us some pillowcases, hangers and replaced some light bulbs and told us where to take the trash but a neighbor had to tell us the code. Great rental but the owners should have their property management company step up their game.
Stayed 7 nights in Aug 2018
Response from VrboOwner on Jun 21, 2023
Maintenance is scheduled to address the weatherstripping on the doors. We do not typically provide beach towels at our units unless there is a private hot tub available, but we will work with housekeeping on providing enough linens and towels. All unit information, including beach cost, is included in the trip portal all our guests have access to. Thank you!

10/10 Excellent

Cheryl R., Henderson, Nevada

The property was well located, very clean and well appointed.
This property was very clean and well appointed and the photos on the video are accurate for quality and style of furniture. The upstairs main room containing kitchen and family room and deck had an excellent lake view. The area was quiet and we found the surrounding activities, restaurants and sites within an easy short drive. The website description should be updated to reflect the current bedroom arrangement. The site and photos stated 2 kings and two twins and a pullout. The photos showed the kings both on the lower floor. We found however that the den had been converted from a pullout to a queen and that the lower bedrooms had one king in the master and two bedrooms with 2 twin beds. This however did not interfere with our stay. There was unusual heat the week we were there and the lack of AC was a problem in the afternoon, but opening the windows helped to cool the house by evening. The lower deck off the master had an excellent view, but there was no deck furniture to enjoy some shaded time in the afternoon when the upper deck was quite warm. Overall the house was excellent for our use and we were happy that it was a dog friendly home. The house was very clean and the local management company was excellent to work with. The only downside of the house was the numerous stairs (50) from the parking area to the front door. The incline may be difficult for the elderly or anyone with a mobility issue. We enjoyed our stay very much.
Stayed 4 nights in Jun 2018

4/10 Poor

Rae C.

It could have been great....
But 3 strikes and you’re out. Beautiful house with ample space. Strike 1: horrible animal urine smell in downstairs master bedroom with attached bath and weaker but noticeable smell in living room. Strike 2: tried moving to upstairs bedroom but found bed was made over top of used sheets bunched up at bottom of the bed. Strike 3: went to use the pool & gate combination did not work. Lost a day while we waited for owners to get back to rental co. With new code. Rental company was pleasant & responsive. They offered to have carpet cleaners come in but we deferred (anyone who has ever cleaned animal urine knows that it releases the smell and makes it worse for a while). They did give us a credit but that unfortunately couldn’t change the experience. Had it been clean, house would have been amazing.
Stayed 6 nights in May 2018
Response from VrboOwner on Jun 21, 2023
We are very sorry to hear about this guest stay. The local staff was able to address all issues during this guest's stay. We have cleaned the carpets and updated the codes to the pool. Thank you for giving us the opportunity to improve. We hope to be able to host this guest again soon.

10/10 Excellent

Susan C.

Excellent View
Excellent view from the deck and inside the living area. Lots of little touches that add to a comfortable stay. Lighting in the house was already on for our late night arrival.
Stayed 4 nights in May 2018

10/10 Excellent

VALERIE P.

Lovely
Very clean. Beautiful views. FYI the pool, jacuzzi, tennis courts not available in April.
Stayed 7 nights in Apr 2018

10/10 Excellent

Kolesha B.

Awesome vacation rental
I would definitely recommend this place for family fun!!!
Stayed 2 nights in Mar 2018

10/10 Excellent

Edward A.

Awesome Cabin for anyone to enjoy
Overall amazing cabin. Everything felt suited to our party we definitely recommend this location and many others like it.
Stayed 3 nights in Feb 2018