Lobby

Reviews of Cambria Hotel Houston Downtown Convention Center

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 858 out of 1301 reviews" "
Rating 8 - Good. 225 out of 1301 reviews" "
Rating 6 - Okay. 99 out of 1301 reviews" "
Rating 4 - Poor. 63 out of 1301 reviews" "
Rating 2 - Terrible. 56 out of 1301 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was close to the game. We were able to walk so exactly what we were looking for.
Stayed 1 night in May 2024

10/10 Excellent

Orven

Liked: Cleanliness, staff & service
Great stay. Super comfy beds
Stayed 1 night in May 2024

10/10 Excellent

German

Liked: Cleanliness, staff & service, property conditions & facilities
Real nice
Stayed 1 night in May 2024

10/10 Excellent

Meco

Traveled with partner
I had a good stay at the Cambria Hotel. Kameron was a big help and gave us insight on the hotel and the city. All around the room was nice, customer service was great and I would definitely stay at the Cambria hotel again.
Stayed 1 night in Apr 2024
Response from GM on May 2, 2024
Dear Meco, Thank you for your review and recommendation of our hotel and associates. I'm pleased to hear that our staff's excellence in service made for a great experience. Our team works hard to provide a remarkable stay. I will share your kind feedback. Best, Louie Oliver, GM

6/10 Okay

donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on May 2, 2024
Dear donald, Thank you for choosing to stay with us and for providing your valuable feedback. We hope to have the opportunity to impress on a return visit. Sincerely, Louie Oliver, GM

10/10 Excellent

Austin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quality for what I paid was excellent. Great value.
Stayed 1 night in Apr 2024
Response from GM on Apr 30, 2024
Dear Austin, Thank you for taking the time to write a five-star review. I’m pleased to learn that your stay was enjoyable thanks to our tremendous value. We appreciate your compliments and humbly request a return visit. Best, Louie Oliver, GM

10/10 Excellent

Denisea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing was ask my room to be clean and they came the day I was leaving staff very friendly and so helpful… love the area was in the middle of everything I would definitely recommend this hotel
Stayed 2 nights in Apr 2024
Response from GM on Apr 30, 2024
Dear Denisea, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and encourages our team, who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Louie Oliver, GM

6/10 Okay

TWYLA

Liked: Cleanliness, staff & service
I didn't like they only had 2 elevators working and the stairs were hazardous, because they were very steep. The charged a premium rate for valet parking, but did not ensure they had the attendants to deliver the cars in a timely manner.
Stayed 2 nights in Apr 2024
Response from GM on Apr 30, 2024
Dear TWYLA, We appreciate your business and the time you took to share this review. I am sorry to hear that issues with our elevators affected your experience. Additionally, I regret that delays in the valet department took away from the enjoyment of your visit. These issues are not the norm and we hope you come and see us again for a better stay should your travels bring you back to Houston. Sincerely, Louie Oliver, GM

6/10 Okay

Charde

Traveled with partner, Traveled with family
Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from GM on Apr 30, 2024
Dear Charde, I'm sorry to see that your experience with us was not as positive as we would have hoped. We value your feedback and appreciate you choosing us. I assure you that we will work hard to make sure that your next visit is a much better experience. Thank you for giving us the chance to improve. Sincerely, Louie Oliver, GM

8/10 Good

Sam

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Gnats in the dining area was disappointing so we avoided that area. Kam was great and gave us options to dine elsewhere.
Stayed 2 nights in Apr 2024
Response from GM on Apr 30, 2024
Dear Sam, Thank you so much for being our guest and taking the time to let us know that you had a great stay overall. We appreciate your review and hope to host you again should you return to the area. Best, Louie Oliver, GM

10/10 Excellent

Norma jean

Traveled with family
Clean
Stayed 1 night in Apr 2024
Response from GM on Apr 28, 2024
Dear Norma jean, What a great star rating! We are thrilled anytime a guest reports that nothing about their stay could have been better. We appreciate your business and the fact you took the time to share this. Please come again soon. Best, Louie Oliver, GM

8/10 Good

Ricardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall its a great hotel. Very clean and modern with nice antique toiches left after its remodel as decor. The elevators need work as at one point I had to wait for up to 20 minutes to access my room. Also, the obligated valet parking price is outrageously priced at $59. Look for a different parking ramp around block to save yourself money.
Stayed 1 night in Apr 2024
Response from GM on Apr 27, 2024
Dear Ricardo, Thank you for taking the time to share your review with other travelers and us. I'm pleased to hear that you were able to enjoy our unique architecture and modern accommodations while in town. I appreciate your comments regarding elevators and we are currently working on updating them. There is no better compliment than a return visit, so we hope to see you again. Best, Louie Oliver, GM

10/10 Excellent

Louella

I love this hotel! It’s a beautiful historical building with very modern and comfortable spaceous rooms, and a really gorgeous view of the city. The team are great, from reception with Janae, to the breakfast, the checkout, and Cam helping to get my luggage in the cab. The area feels very safe and is close to many nice restaurants. Will definitely stay here again when I visit Houston in the future.
Stayed 1 night in Apr 2024
Response from GM on Apr 27, 2024
Dear Louella, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best, Louie Oliver, GM

6/10 Okay

Rosaly

Liked: Cleanliness
Disliked: Property conditions & facilities
There was only one elevator for the whole hotel
Stayed 1 night in Apr 2024
Response from GM on Apr 26, 2024
Dear Rosaly, Thank you for staying with us. Our hotel is in a historic building, and we are in the process of updating all of our elevators. We appreciate your feedback and hope to host you again for a flawless experience. Sincerely, Louie Oliver, GM

10/10 Excellent

Aldo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to walk to Astros Stadium
Stayed 1 night in Mar 2024
Response from GM on Apr 25, 2024
Dear Aldo, Our location is loved by many of our guests, and I am glad it was a perfect fit for your travels as well. We do our best to make sure that our hotel is a direct reflection of the vibrant, fun area in which we are located. Thank you for your business and your great review. We can't wait to have you back for the next Astros game! Best, Louie Oliver, GM

10/10 Excellent

Dan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On employee especially, Igor, stood out. He went over and beyond the call of duty to assist me with early morning transport to the airport. Hotel was excellent, but more and faster elevators would be good, as well as more lighting in the rooms.
Stayed 2 nights in Apr 2024
Response from GM on Apr 23, 2024
Dear Dan, It is always a pleasure to hear that we have earned your recommendation with excellent accommodations and friendly service. Thank you for recognizing the great work of Igor in your review. All of our outstanding associates genuinely enjoy working here, and I hope guests can feel that when they stay with us. We appreciate your kind words and look forward to your next visit. Best, Louie Oliver, GM

10/10 Excellent

Kenyatta

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 3 nights in Mar 2024
Response from GM on Apr 21, 2024
Dear Kenyatta, We're happy to hear from you! It's great to know that you enjoyed your stay at our conveniently located Cambria. Please plan to revisit us the next time you travel to the area. Best, Louie Oliver, GM

6/10 Okay

Carolina, Christchurch

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from GM on Apr 21, 2024
Dear Carolina, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Sincerely, Louie Oliver, GM

10/10 Excellent

Nathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was vibrant inside. The front desk and bar staff were very welcoming.
Stayed 2 nights in Apr 2024
Response from GM on Apr 18, 2024
Dear Nathan, We welcome all compliments, but it is especially rewarding to hear that our staff has exceeded your expectations. Thank you for choosing Cambria and letting us, and other travelers, know that we are a five-star property. Please come back soon! Best, Louie Oliver, GM

10/10 Excellent

Nitra, Lake Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely recommend staying here especially if u are attending anything at Minute Maid Park. Love the spacious and beautiful room. We had a full view of the city and the bed was some of the best hotel sleep ive had. The only complaints i have is the bathroom sink doesn't have much pressure the shower only has a half door and the water comes out a little bit and i dont understand why they chose bathroom doors that doesn't close but those reasons wont stop me from staying there again
Stayed 2 nights in Apr 2024
Response from GM on Apr 17, 2024
Dear Nitra, It is fantastic to know that our proximity to Minute Maid Park, spacious rooms, and beautiful views all contributed to a five-star experience. We appreciate your kind words and your patronage. Hosting you was a pleasure, and we hope to do so again soon. Best, Louie Oliver, GM

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
The price-benefit relation was excellent: the room was spacious, clean and comfortable.
Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
Dear Guillermo, Fantastic! We are always happy to hear that our guests enjoyed comfort, cleanliness, and exceptional value for their money. We loved hosting you and hope to do so again. Best, Louie Oliver, GM

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We attended a game at minute maid park. The location was perfect for that location, easily walkable to the stadium. Property is well maintained. The lobby is on the second floor and not easily obvious when you walk into the door. Parking was valet only during our visit and a little pricey, but that is probably not uncommon for a downtown property. Our interaction with the staff was positive and they did a good job of proactively reaching out to us for feedback and questions.
Stayed 1 night in Apr 2024
Response from GM on Apr 23, 2024
Dear Steve, What a lovely review! It is great to hear that our Cambria's location, excellent facilities, and attentive staff all made for a good visit to Houston. Thank you for your business, and we will see you again the next time you come to cheer on the Astros! Best, Louie Oliver, GM

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Only one elevator was working Got there at 1 and we Could not get into our room before 3 Never got a call or text when our room was finally ready. Our key did not work to open the stairs entrance
Stayed 1 night in Apr 2024
Response from GM on Apr 16, 2024
Dear Maria, While your stay wasn't perfect it is a testament to the staff here that it was still worthy of a flawless rating. Thank you for being our guest and sharing this positive review. We hope to be your first choice for lodging in the area from now on as I know your next visit will be even better. Best, Louie Oliver, GM

4/10 Poor

Keonna

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from GM on Apr 17, 2024
Dear Keonna, We assess all reviews to ensure we provide the highest quality stay, and we apologize for falling short during your stay. We hope to welcome you again for a WOW experience. Thank you for staying with us. Sincerely, Louie Oliver, GM

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Elevators need to be fixed. Only one was running.
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Dear Carlos, We appreciate your review and recommendation. I'm delighted to know your overall stay was excellent, and I appreciate the suggestions for improvement. Please find a reason to visit us again soon. Best, Louie Oliver, GM

8/10 Good

Kristy

Stayed 1 night in Apr 2024
Response from GM on Apr 26, 2024
Dear Kristy, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Louie Oliver, GM

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service
Everything was great. Elevators were very slow.
Stayed 2 nights in Apr 2024
Response from GM on Apr 11, 2024
Dear Daniel, We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant visit to become your hotel of choice when in the area. We look forward to your return trip. Best, Louie Oliver, GM

8/10 Good

Sharmetra, Oklahoma City

Liked: Amenities
Friendly staff, nice room I’m satisfied with my stay.
Stayed 1 night in Apr 2024
Response from GM on Apr 11, 2024
Dear Sharmetra, Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your accommodations and the level of service we provide. We look forward to seeing you on a return trip. Best, Louie Oliver, GM

10/10 Excellent

Steve

Stayed 1 night in Apr 2024

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little steep on the valet ! 5 dollars for a small water ? Give it away people need to drink more water. The Elevators - my lord
Stayed 1 night in Apr 2024
Response from GM on Apr 11, 2024
Dear Gregory, Thank you for your feedback. We want to make sure that we do the best job we can for you and all of our guests, so your suggestions for improvement are appreciated. We appreciate you choosing our hotel and hope to welcome you back soon. Best, Louie Oliver, GM

10/10 Excellent

Elisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful and very upscale hotel Stay here every time I’m in Houston! A beautiful hotel with the best service and fabulous food One thing… wish your elevators were all working and A lot faster. I’ve had to wait a long time just to get up and down But it doesn’t deter me from continuing to stay three Thank you for he great stay
Stayed 2 nights in Apr 2024
Response from GM on Apr 8, 2024
Dear Elisha, For being a return guest, you have the gratitude of the entire staff. Thank you so much for your business and your uplifting words regarding your overall experiences here. We are proud to be your favorite hotel in Houston and look forward to your next stay. Best, Louie Oliver, GM

10/10 Excellent

Clara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jeffery and Cameron took such good care of us. They deserve a bonus!
Stayed 3 nights in Apr 2024
Response from GM on Apr 7, 2024
Dear Clara, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best, Louie Oliver, GM

10/10 Excellent

Todd Milan

Stayed 2 nights in Apr 2024
Response from GM on Apr 27, 2024
Dear Todd Milan, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Louie Oliver, GM

4/10 Poor

Richard

Stayed 1 night in Mar 2024
Response from GM on Apr 25, 2024
Dear Richard, Providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to serve you better on a return visit. Sincerely, Louie Oliver, GM

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All Staff were very friendly, helpful and kind.
Stayed 2 nights in Apr 2024
Response from GM on Apr 5, 2024
Dear Michael, We are absolutely thrilled to receive your compliments, and we are especially delighted to hear that our staff exceeded your expectations. They embody the true spirit of hospitality that makes our hotel such a delightful place to stay. Your review means the world to us, and we would be honored to welcome you back soon. Thank you! Best, Louie Oliver, GM

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel. We always stay here. The service is amazing and the hotel itself is always clean.
Stayed 1 night in Mar 2024
Response from GM on Apr 4, 2024
Dear Melissa, Welcome back! Thank you for your thoughtful review. I appreciate you choosing us while in the area. Our goal is to provide every guest with an exceptional stay, so we are glad that you enjoyed your time with us. We look forward to your next visit. Best, Louie Oliver, GM

10/10 Excellent

Yissel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Norma, Corpus Christi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful and staff friendly and helpful.
Stayed 1 night in Mar 2024
Response from GM on Apr 4, 2024
Dear Norma, We appreciate your exceedingly kind words about your overall experience. Thank you for being our valued guest and sharing your heartwarming compliments regarding the level of service you received. It would be our pleasure to host you again if you return to the area. Best, Aaron Caple. GM

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was close to ballpark and clean and all around great
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
Dear Alex, Thank you for your kind words. It is excellent to hear that our location was a highlight of your enjoyable visit. We hope that you made some fun memories here and that you will return in the future to make even more of them. Best, Louie Oliver, GM

8/10 Good

Cynthia

Traveled with family
I called to confirm my check in they said my room was ready and when I arrived I waited 2 hrs and then our ac never worked it was to late to complain
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
Dear Cynthia, Thank you for writing. Your feedback is important to us, as guest satisfaction is our highest priority. I'm sorry to hear about the maintenance issue and confusion at check-in that you experienced during your stay. I appreciate you bringing this issue to our attention, and I apologize for the frustration it caused. Feedback like yours allows us to impact future stays. Thank you for choosing us. Sincerely, Louie Oliver, GM

10/10 Excellent

Junjie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very responsive for request. Great place.
Stayed 3 nights in Mar 2024
Response from GM on Apr 1, 2024
Dear Junjie, We pride ourselves on providing excellent service and spotless accommodations, so it is wonderful to hear that you appreciate our efforts. Your feedback will be shared with the team as they work hard to ensure the property is as clean and comfortable as possible. Thank you for your review, and please come back anytime. Best, Louie Oliver, GM

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
Dear Michael, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Louie Oliver, GM

10/10 Excellent

Ignacio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cameron and Orlando along with the entire team at the reception and the restaurant were outstanding! Definitively we are making this our go to stay when visiting Houston.
Stayed 1 night in Mar 2024
Response from GM on Mar 31, 2024
Dear Ignacio, What a fantastic review! Thank you so much for your excellent rating and for your uplifting comments regarding our staff and the high level of service they provide. We are on a mission to be the best hotel in Houston, and your positive words encourage our team that this goal is within reach. Please find a reason to visit us again soon. Best, Louie Oliver, GM

6/10 Okay

Stephanie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I thought the room was spacious, beautiful and clean. The staff was friendly. We specifically requested no cleaning/towel service during our 4 night stay. A set of AirPods and men’s cologne went missing on our 3rd day. I would recommend carrying valuables or items of interest in a safe while out and about. Informed the staff of our missing items.
Stayed 4 nights in Mar 2024
Response from GM on Mar 30, 2024
Dear Stephanie, We do our very best to locate misplaced or left behind items, but we are not always successful. I'm sorry we disappointed you in that regard. We value the feedback and hope to host you again upon your return to the area. Sincerely, Louie Oliver, General Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2024
Response from GM on Mar 26, 2024
Dear William, Our convenient location is a major benefit that separates us from our competitors. Thank you so much for being our guest and taking the time to let us know that you had a great stay overall. We appreciate your review and hope to host you again should you return to the area. Best, Louie Oliver, GM

10/10 Excellent

Wavy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice room
Stayed 1 night in Dec 2023
Response from GM on Mar 22, 2024
Dear Wavy, We love to see five stars on our review ratings! Thank you so much for taking the time to let us know that you had an exceptional experience. We enjoyed hosting you and hope you find a reason to visit again soon. Best, Louie Oliver, GM

10/10 Excellent

Sophia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So quiet, the beds were so comfortable, the staff were so kind. Loved the bartender, Eddie!! Thanks for a wonderful stay!
Stayed 2 nights in Mar 2024
Response from GM on Mar 21, 2024
Dear Sophia, Your flattering review is music to our ears! Thank you so much for choosing Cambria and letting other travelers know you were well cared for and comfortable here. Hosting you was our pleasure, and we hope to welcome you back again soon. Best, Louie Oliver, GM

10/10 Excellent

Daniel

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cameron was a great help and very friendly to all our travelling group. Staff were lovely to talk to and very helpful and made our stay comfortable.
Stayed 3 nights in Mar 2024
Response from GM on Mar 20, 2024
Dear Daniel, Thank you for being a loyal customer and sharing this excellent review. Cameron does a great job for our guests, and I appreciate you recognizing that fact in your comments. Hosting you was a pleasure for the entire staff, and we look forward to your next visit. Best, Louie Oliver, GM

2/10 Terrible

San Juanita

Stayed 2 nights in Mar 2024
Response from GM on Apr 7, 2024
Dear San Juanita, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Louie Oliver, GM

10/10 Excellent

Nathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the size of the room and the view. Definitely will be coming back!
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Dear Nathan, We love hearing our guests say they will return to our Cambria. Just that simple vote of confidence speaks volumes about their experience with us. Thank you for your business and please come back again soon. Best, Louie Oliver, GM