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Reviews of Waikiki Malia

4 out of 5
Waikiki Malia
2211 Kuhio Ave, Honolulu, HI

Reviews

8.4

Very Good

Rating 10 - Excellent. 527 out of 1169 reviews" "
Rating 8 - Good. 384 out of 1169 reviews" "
Rating 6 - Okay. 153 out of 1169 reviews" "
Rating 4 - Poor. 64 out of 1169 reviews" "
Rating 2 - Terrible. 41 out of 1169 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Klaus

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great location, close to everyhting, walkable.
Stayed 3 nights in May 2024
Response from Amante Castro - Guest Service Manager on May 26, 2024
Aloha Klauss,Thank you so much for your positive rating for your recent visit to the Waikiki Malia Hotel.

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I check out at 11 and since my fly back home was in the evening.. the hotel kept my luggage and in the afternoon they let me use a courtesy room to shower and change clothes.. for one hour and free !!!
Stayed 2 nights in May 2024
Response from Amante Castro - Guest Service Manager on May 26, 2024
Aloha Gabriel,We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience

4/10 Poor

Nicholas

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in May 2024
Response from Makoto - Guest Service Manager on May 26, 2024
Aloha and thank you for sharing your visit and we hope to be your hotel of choice on your next visit to Oahu. Mahalo.

8/10 Good

Ping

Liked: Cleanliness, staff & service, property conditions & facilities
location and friendly environment
Stayed 7 nights in May 2024
Response from Amante Castro - Guest Service Manager on May 25, 2024
Aloha Ping,Thank you for the review! We’re here to serve you anytime.Mahalo!

10/10 Excellent

Lydin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Amante Castro - Guest Service Manager on May 26, 2024
Aloha Lydin,Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.

10/10 Excellent

JENNIFER

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is fine and people are friendly 🙂 🙃
Stayed 6 nights in May 2024
Response from Amante Castro - Guest Service Manager on May 25, 2024
Aloha Jennifer,Thank you for the 5-star review! We value your feedback and can’t wait to serve you again. Mahalo!

2/10 Terrible

Leah

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was a cockroach in our bathroom. They also charged a residency fee and did not say anything to us abt it when booking
Stayed 3 nights in May 2024
Response from Amante Castro - Guest Service Manager on May 26, 2024
Aloha Leah,Thank you for your feedback. We're sorry to hear that you had a negative experience. We want to assure you that we take all feedback seriously and are constantly working to improve our service. If you'd like to discuss your experience further, please don't hesitate to contact us.

10/10 Excellent

SAAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars!
Stayed 6 nights in May 2024
Response from Amante Castro - Guest Service Manager on May 25, 2024
Aloha Saad,We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.

2/10 Terrible

Carmen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charge extra fees for everything not worth it
Stayed 3 nights in May 2024
Response from Amante Castro - Guest Service Manager on May 26, 2024
Aloha Carmen,Thank you for your feedback. We're sorry to hear that you had a negative experience. We want to assure you that we take all feedback seriously and are constantly working to improve our service. If you'd like to discuss your experience further, please don't hesitate to contact us.

10/10 Excellent

Alexis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, great location and clean facilities.
Stayed 3 nights in May 2024
Response from Amante Castro - Guest Service Manager on May 25, 2024
Aloha Alexis,Thank you for being our guest and leaving us a wonderful 5-star review.

8/10 Good

Xiguang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Amante Castro - Guest Service Manager on May 25, 2024
Aloha Xiguang,We’re so grateful that you took the time to leave us a review. Thank you!

8/10 Good

may

Liked: Cleanliness, staff & service, property conditions & facilities
friendly
Stayed 2 nights in May 2024
Response from Amante Castro - Guest Service Manager on May 25, 2024
Aloha May,We really appreciate you sharing your review of our service. Thank you!

8/10 Good

may

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff
Stayed 3 nights in May 2024
Response from Amante Castro - Guest Service Manager on May 25, 2024
Aloha May,We really appreciate you sharing your review of our service. Thank you!

8/10 Good

pete

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quinton, pam, troy we're professional and welcoming service manager was great also. Mahalo
Stayed 5 nights in May 2024
Response from Amante Castro - Guest Service Manager on May 25, 2024
Aloha Pete,We really appreciate you sharing your review of our service and your kind words for Pam & Troy.Mahalo!

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Amante Castro - Guest Service Manager on May 25, 2024
Aloha Shirley,We’re so grateful that you took the time to leave us a 5-star review. Thank you!

10/10 Excellent

Long-Jing

Stayed 5 nights in May 2024
Response from Amante Castro - Guest Service Manager on May 25, 2024
Aloha Long-Jing,Thanks for your 5-star review! We sincerely appreciate your feedback.

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Makoto - Guest Service Manager on May 21, 2024
Aloha and thank you for choosing to stay with us at Waikiki Malia. We are elated to hear that we exceeded your expectations. We hope to have the pleasure of your return soon. Mahalo.

10/10 Excellent

Dillon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great the parking was not used to the narrow parking structure was difficult at times especially with a midsize suv
Stayed 4 nights in May 2024
Response from Makoto - Guest Service Manager on May 19, 2024
Aloha and thank you for the great review of your visit! We are happy you found our location to be convenient to the many highlights of Waikiki, and that you enjoyed your stay. We are sorry to hear about the challenge you experienced with our parking garage. It is good to know as we can look into how we can make things better. We hope you'll have another opportunity to visit again. Mahalo.

10/10 Excellent

Sarah P.

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Amante Castro - Guest Service Manager on May 17, 2024
Aloha Sarah P,We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.Mahalo!

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from Amante Castro - Guest Service Manager on May 17, 2024
Aloha Omar,We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.Mahalo!

8/10 Good

Sandra

Traveled with partner
Liked: Cleanliness, staff & service
Waikiki Malia was clean and affordable. The staff were friendly and accommodating. The elevators are a pain in the @$$, though. While we appreciate the convenience of on-site parking, trying to park an SUV was challenging. Also, navigating the tight turns in the parking structure was scary. I’m so surprised we didn’t scratch the car trying to exit. It wasn’t a bad stay at the hotel, just a couple of things that made the stay less than stellar.
Stayed 4 nights in May 2024
Response from Makoto - Guest Service Manager on May 14, 2024
Aloha and thank you for taking the time to provide a review of your stay with us! We are happy to know your expectations of cleanliness, comfort, and staff services were met. We are sorry to hear the challenge you experienced with our parking garage. These are good to know as we can look into how we can make things better. We hope to welcome you back again soon. Mahalo.

8/10 Good

S.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Makoto - Guest Service Manager on May 14, 2024
Aloha and thank you for choosing to stay with us at Waikiki Malia. We appreciate you sharing your experience and hope to welcome you back in the near future. Mahalo.

8/10 Good

Cynthia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
This is a renovated hotel. The staff is excellent and highly attentive, if it wasn’t “right,” they fixed it. Parking is a hassle - very narrow sharp turns.
Stayed 7 nights in May 2024
Response from Makoto - Guest Service Manager on May 14, 2024
Aloha and thank you for taking the time to provide a review of your stay with us! We are happy to know your expectations were met. We appreciate your recommendation and hope to welcome you back again soon. Mahalo.

10/10 Excellent

Dara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was well
Stayed 1 night in May 2024
Response from Makoto - Guest Service Manager on May 10, 2024
Aloha and thank you for choosing to stay with us at Waikiki Malia. We are elated to hear that we exceeded your expectations. We hope to have the pleasure of your return soon. Mahalo.

10/10 Excellent

Gianna

Traveled with group
Liked: Cleanliness, staff & service, amenities
Perfect to be close by to the beach and other restaurants! Super central and the staff was great and very helpful.
Stayed 5 nights in May 2024
Response from Amante Castro - Guest Service Manager on May 17, 2024
Aloha Gianna,We really appreciate you taking the time to leave us a 5-star review. Your kind words mean a lot to us.Mahalo!

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service
Overall great stay for a week. Great location, walkable to mall and beach. Room service could have done a better job cleaning between the stays. And housekeeping often forgot to bring items we had requested for.
Stayed 6 nights in May 2024
Response from Makoto - Guest Service Manager on May 10, 2024
Thank you for choosing to stay with us at Waikiki Malia. We’re sorry to hear that your experience with us did not meet your expectations. We greatly appreciate your feedback as we always look for ways to improve. We hope to have the opportunity to welcome you back in the future.

8/10 Good

HO KUEN, Danville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location
Stayed 5 nights in May 2024
Response from Amante Castro - Guest Service Manager on May 8, 2024
Aloha Ho Kuen,We’re so happy to have you as a guest. You’re welcome to come again anytime.

10/10 Excellent

Ella Faye

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect for a tourist
Stayed 7 nights in Apr 2024
Response from Amante Castro - Guest Service Manager on May 8, 2024
Aloha Ella Faye,Thank you for being our guest and leaving us a 5 star review!

6/10 Okay

Gabriela

Traveled with partner
Disliked: Amenities, property conditions & facilities
I booked because it had good ratings for the price. I knew I would spend a lot of money in Hawaii so I went a bit cheaper on the hotel. Room & property was clean but outdated such as the parking situation, you pay 35$ for each night & the parking structure is VERY narrow & tight thank god we rented a sedan. You also pay an additional 20-30$ each night for amenities such as towels,wifi,gym, you can’t opt out. There is only 1 elevator that goes to parking so it takes a while & is cramped. This hotel is all ECO meaning they give you a tiny bottle of shampoo & conditioner & 1 toilet roll.
Stayed 3 nights in May 2024
Response from Amante Castro - Guest Service Manager on May 8, 2024
Aloha Gabriela,Thank you so much for posting your review. We're sorry to hear that your stay was not up to your expectations. Our management team is aware of the situation and are looking for solutions on how we can improve in these areas. Mahalo!

8/10 Good

Sheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and staff were nice but the location is in a very crowded area of town. We arrived late evening and the crowds on the street were challenging, as was finding good food. Food prices were sky high in the area, except for the IHop next door. If you want a peaceful or quiet location, keep looking for somewhere out of Waikiki.
Stayed 1 night in Apr 2024
Response from Amante Castro - Guest Service Manager on May 8, 2024
Aloha Sheryl,Your feedback means a lot to us. Thank you for taking the time to leave us this review.

8/10 Good

Dominique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High traffic and noicy on entrance side street.
Stayed 2 nights in May 2024
Response from Amante Castro - Guest Service Manager on May 8, 2024
Aloha Dominique,Thanks for the review! We hope to serve you again in the future.

10/10 Excellent

Angie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice clean and staff very helpful
Stayed 3 nights in Apr 2024
Response from Amante Castro - Guest Service Manager on May 8, 2024
Aloha Angie,Our team is so grateful for your positive feedback. Looking forward to having you again at Waikiki Malia Hotel. Mahalo!

10/10 Excellent

Shirley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to everything.
Stayed 3 nights in Apr 2024
Response from Amante Castro - Guest Service Manager on May 8, 2024
Aloha Shirley,On behalf of our team at the Waikiki Malia Hotel, thank you so much for this positive feedback. It means a lot to us.

10/10 Excellent

Tanya, Nassau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice the staff friendly the area was awesome very clean the decor very nice. I would recommend it to family and friends
Stayed 5 nights in May 2024
Response from Makoto - Guest Service Manager on May 7, 2024
Aloha and thank you for taking the time to provide a review of your stay with us. We are delighted to hear that we exceeded your expectations and that our staff left such a positive impression. We hope you had an amazing time in Oahu and hope to welcome you back soon!

10/10 Excellent

Francesca

Stayed 3 nights in Apr 2024
Response from Amante Castro - Guest Service Manager on May 25, 2024
Aloha Francesca,We’re so grateful that you took the time to leave us a 5-star review. Thank you!

8/10 Good

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and helpful
Stayed 2 nights in May 2024
Response from Amante Castro - Guest Service Manager on May 5, 2024
Aloha Bruce,We’re so happy to have you as our guest.. You’re welcome to come again anytime.Mahalo!

10/10 Excellent

Joseph, Harrisburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For us, everything was perfect! Thanks everyone for a wonderful start to our vacation. Now, on to the ship!
Stayed 2 nights in Apr 2024
Response from Makoto - Guest Service Manager on May 2, 2024
Aloha and thank you for taking the time to provide a review of your stay with us! We are happy to know your expectations were met. We appreciate your recommendation and hope to welcome you back again soon. Mahalo.

8/10 Good

Audrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The renovations are great! Love the rooms and decor.
Stayed 2 nights in Apr 2024
Response from Makoto - Guest Service Manager on Apr 30, 2024
Aloha and thank you for your review and taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future. Mahalo!

4/10 Poor

Camilla

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Already shared issues with the Malia directly.
Stayed 14 nights in Apr 2024
Response from Makoto - Guest Service Manager on Apr 30, 2024
Aloha and thank you for choosing to stay with us at Waikiki Malia. We appreciate you sharing your experience and hope to welcome you back in the near future. Mahalo.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Makoto - Guest Service Manager on Apr 30, 2024
Aloha and thank you for choosing to stay with us at Waikiki Malia. We are elated to hear that we exceeded your expectations. We hope to have the pleasure of your return soon. Mahalo.

8/10 Good

robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel centrally located. very clean hotel. the only complaint I have is that they charge for parking but then again most hotels charge for parking there and it's not cheap.
Stayed 4 nights in Apr 2024
Response from Makoto - Guest Service Manager on Apr 30, 2024
Aloha and thank you for the great review of your visit! We are happy you found our location to be convenient to the many highlights of Waikiki, and that you enjoyed your stay. We hope to welcome you back again in the future. Mahalo.

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are spacious and well-appointed, recently decorated. We had a small balcony from which to observe the fireworks. Parking on the premises, accessible through the building elevators. The ramps in the lot are very narrow and have sharp turns. The staff is very responsive and even though there is no housekeeping for a 2 night stay, they brought us what we needed upon request. They were also able to handle our inadvertent movie charges. The TV/movie selections were not always easy to navigate.
Stayed 2 nights in Apr 2024
Response from Makoto - Guest Service Manager on Apr 30, 2024
Aloha and thank you for your rating and taking a moment to share your experience. We greatly appreciate your comments and thank you for staying at Waikiki Malia. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again. Mahalo!

8/10 Good

JANE, Vancouver

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Makoto - Guest Service Manager on Apr 30, 2024
Aloha and thank you for choosing to stay with us at Waikiki Malia. We appreciate you sharing your experience and hope to welcome you back in the near future. Mahalo.

6/10 Okay

Dusko

Traveled with group
Liked: Property conditions & facilities
Disliked: Staff & service
n/a
Stayed 4 nights in Apr 2024
Response from Makoto - Guest Service Manager on Apr 30, 2024
Aloha and thank you for choosing to stay with us at Waikiki Malia. We appreciate you sharing your experience and hope to welcome you back in the near future. Mahalo.

10/10 Excellent

Janice Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safely
Stayed 4 nights in Apr 2024
Response from Makoto - Guest Service Manager on Apr 30, 2024
Aloha and thank you for taking the time to provide a review of your stay with us! We are happy to know your expectations were met. We appreciate your recommendation and hope to welcome you back again soon. Mahalo.

8/10 Good

Hong Kyu

Stayed 1 night in Apr 2024
Response from Makoto - Guest Service Manager on May 18, 2024
Aloha and thank you for choosing to stay with us at Waikiki Malia. We appreciate you sharing your experience and hope to welcome you back in the near future. Mahalo.

10/10 Excellent

Philip

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Apr 2024
Response from Makoto - Guest Service Manager on Apr 30, 2024
Aloha and thank you for choosing to stay with us at Waikiki Malia. We are elated to hear that we exceeded your expectations. We hope to have the pleasure of your return soon. Mahalo.

8/10 Good

Janell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Apr 2024
Response from Makoto - Guest Service Manager on Apr 30, 2024
Aloha and thank you for taking the time to provide a review of your stay with us! We are happy to know your expectations were met. We appreciate your recommendation and hope to welcome you back again soon. Mahalo.

10/10 Excellent

Karla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 2 nights in Apr 2024
Response from Makoto - Guest Service Manager on Apr 25, 2024
Aloha and thank you for choosing to stay with us at Waikiki Malia. We are elated to hear that we exceeded your expectations. We hope to have the pleasure of your return soon. Mahalo.