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Reviews of Pacific Marina Inn Airport Hotel

2 out of 5
Pacific Marina Inn Airport Hotel
2628 Waiwai Loop, Honolulu, HI

Reviews

7.4

Good

Rating 10 - Excellent. 551 out of 1621 reviews" "
Rating 8 - Good. 420 out of 1621 reviews" "
Rating 6 - Okay. 314 out of 1621 reviews" "
Rating 4 - Poor. 174 out of 1621 reviews" "
Rating 2 - Terrible. 162 out of 1621 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Mariza

Disliked: Property conditions & facilities
Close to the airport, convenient for lay over stay
Stayed 2 nights in May 2024

8/10 Good

JING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not far from airport. Very convenient.
Stayed 1 night in May 2024

8/10 Good

JING

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staffs and very good restaurant in the building.
Stayed 4 nights in May 2024

4/10 Poor

David and Tina

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
On the Expedia website this property looks modern and fun, it’s in need of paint and upgrades. Our two biggest problems was no outlets and no charging stations for devices and a window air conditioner that was not functioning. The front desk clerk was lovely and very helpful. The room was cute but missed the mark for my family
Stayed 1 night in May 2024

8/10 Good

Tyler

Stayed 1 night in May 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
I like how they treat there customers
Stayed 1 night in May 2024

8/10 Good

Arthurson

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff.
Stayed 1 night in May 2024
Response from Guest Service Agent on May 22, 2024
Aloha Arthurson, Thank you for your awesome review. You are amazing and we appreciate you. Come see us again, soon!Mahalo

8/10 Good

Cynthia

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Tristan, hilo

Liked: Cleanliness, staff & service, property conditions & facilities
good and awesome job
Stayed 1 night in May 2024
Response from Guest Service Agent on May 22, 2024
YAY Tristan! Aloha and Mahalo for your awesome feedback. Come see us again!Mahalo

6/10 Okay

Jasmir Alejandra

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Guest Service Agent on May 22, 2024
Thank you Jasmir for your review. Mahalo!

4/10 Poor

Tou

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t like because unable to get room after 3:30PM. Like- transportation to and from airport without problem.
Stayed 1 night in May 2024
Response from Guest Service Agent on May 22, 2024
Thank you Tou for your feedback. Mahalo!

10/10 Excellent

Arcy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and front desk was polite and kind
Stayed 4 nights in May 2024
Response from Guest Service Agent on May 17, 2024
Aloha and welcome back Arcy and 'Ohana!We appreciate your loyalty and look forward to many more memories with you all. Mahalo

6/10 Okay

Diana

Traveled with family and small children, Traveled with family
If you need a basic place to stay that is close to the airport, this is it. Not many food options nearby and nothing too special about it besides it being close to the airport. Stayed here for one night. Building is a little older.
Stayed 1 night in May 2024
Response from Guest Service Agent on May 22, 2024
Thank you Diana for your awesome feedback. We appreciate your business and look forward to many more memories with you. Mahalo

6/10 Okay

Rosaleen

Liked: Cleanliness, staff & service
It's a bit dated but very nice staff and had good food. great location close to airport. handy airport shuttles.
Stayed 1 night in May 2024
Response from Guest Service Agent on May 22, 2024
Aloha Rosaleen, Thank you for your kind words for our staff. You take care and we'll see you again, soon!Mahalo

6/10 Okay

Anthony, Weno Chuuk

Traveled with family
Liked: Staff & service, amenities
Front desk clerk was very helpful and friendly
Stayed 1 night in May 2024
Response from Guest Service Agent on May 16, 2024
Thank you Anthony for your feedback. We're always here to help. Take care and see you again!Mahalo

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Price reasonable Good location. Noisey.
Stayed 3 nights in May 2024
Response from Guest Service Agent on May 15, 2024
Aloha Lori, Thank you for your review. Take care and see you again!Mahalo

6/10 Okay

Faheem

Business traveler
Disliked: Property conditions & facilities
Very old and basic with delipated bathroom and other
Stayed 1 night in Apr 2024
Response from Guest Service Agent on May 15, 2024
Aloha Faheem, Thank you for your review. Take care and see you again!Mahalo

6/10 Okay

Caroldean, Lihuw

Liked: Staff & service
Stayed 1 night in May 2024
Response from Guest Service Agent on May 15, 2024
Aloha Caroldean, Thank you for your review. See you again soon!Mahalo

10/10 Excellent

Olivia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable clean and convenient. Good customer service.
Stayed 1 night in May 2024
Response from Guest Service Agent on May 13, 2024
Aloha Olivia,Thank you for your review and feedback.We are glad you enjoyed your stay with us.We hope to see you again soon!Mahalo!

6/10 Okay

Maria

Traveled with family
Nothing. Kept getting locked out of our room. Staff had their family and friends having out at the pool the whole day every day making alot of noise. And my younger brother had their own room above ours and we both had our do not disturb card out, and staff still went into his room.
Stayed 6 nights in May 2024
Response from Guest Service Agent on May 10, 2024
Aloha Maria, We will look into this matter. Mahalo

10/10 Excellent

Grace

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very kind and helpful. Just know you need to call hotel shuttle again after you get to the P4 location that they will tell you about on your first call to them
Stayed 1 night in May 2024
Response from Guest Service Agent on May 9, 2024
Aloha Grace, Thank you for your feedback and taking the time to share with us. Can't wait to welcome you back!Mahalo

8/10 Good

Amal

Business traveler
Liked: Cleanliness, staff & service
Staff are so friendly and always there to assist. Thank you for being so awesome
Stayed 1 night in May 2024
Response from Guest Service Agent on May 9, 2024
Thank you so much Amal for your wonderful feedback. Come see us again soon!Mahalo

6/10 Okay

Lavia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel needs a lot of attention/ renovation. The room was very small and needs a lot of cleaning. The pillow case has stains on it. Serious attention for safety reasons is needed in every parts of this building.
Stayed 6 nights in Mar 2024
Response from Guest Service Agent on May 6, 2024
Aloha Lavia,We thank you for your review and feedback.We apologize for the inconveniences you experienced.Our Hotel is slowly, but surely, working on fixing these problems one by one.Mahalo and have a good day.

10/10 Excellent

Bernadette

Stayed 1 night in May 2024

6/10 Okay

Lori

Workers were very helpfulù
Stayed 1 night in Apr 2024
Response from Guest Service Agent on May 4, 2024
Aloha Lori,Thank you for your review and feedback.We are glad you thought our Staff was very helpful.Mahalo and have a good day!

4/10 Poor

Cody, Cave City

Disliked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Guest Service Agent on May 4, 2024
Aloha Cody,Thank you for your review.We apologize your stay was not up to standard.We hope you have a good day!

4/10 Poor

Melissa

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Needs updated. Air conditioner above bed barely kept the room cool. The room has been painted a 100 times and spot plastered. Rusted railing. Put a $250 hold on my card. There was nothing in the room worth $250. Shower pressure good. Bed comfortable.
Stayed 1 night in Apr 2024
Response from Guest Service Agent on May 3, 2024
Aloha Melissa,Thank you for your review and feedback.We are currently working on some of the problems you mentioned. Though, we are glad that you liked the Shower and that the Bed was comfortable.Mahalo and have a good day!

4/10 Poor

James

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No bag for ice bucket. 30 minutes to check in. The room looked it was a hostel
Stayed 1 night in Apr 2024
Response from Guest Service Agent on May 2, 2024
Aloha James, Bags are located at the Front Desk. During check in time, we get very busy. You take care and come see us again soon!Mahalo

6/10 Okay

Lynette

Traveled with group
Liked: Cleanliness, staff & service
Such an industrial area there is no public transport and no dining options for breakfast Check in was at 3pm so long queue and lovely friendly staff were expected to multi task which made things exceptionally slow when you are tired Staff were amazing serving in shop, checking in and answering telephone enquires, retrieving luggage .. Still happy and friendly so a 5 star for them
Stayed 1 night in Apr 2024
Response from Guest Service Agent on May 2, 2024
YAY Lynette, Our staff are truly amazing. Take care and see you again!Mahalo

6/10 Okay

shinji

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Shower pleasure is so low
Stayed 3 nights in Apr 2024
Response from Guest Service Agent on May 2, 2024
Aloha Shinji and thank you for bringing this to our attention. We'll see you again, hopefully soon!Mahalo

6/10 Okay

Holly, Palmer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I’m super disappointed in this place for the amount I spent. Staff were very nice. I was charged a resort fee for the shuttle and pool but when I asked for pool towels, they told me they didn't provide pool towels and I needed to use my room towels. Well I was only given 2 tiny stained towels and I still needed to shower before going back to the airport. They did give me 2 more towels after telling them it was super inappropriate to pay so much for a resort fee to be treated this way. I still can’t believe I spent $200 for such a worn down hotel, tiny room, tiny bathroom I could barely turn around in.
Stayed 1 night in Apr 2024
Response from Guest Service Agent on Apr 30, 2024
Aloha Holly,Thank you for your review and feedback.We apologize if you feel unsatisfied with your stay here.Our Hotel Amenity Fee is listed at 23.59. If you are talking about the Security Deposit of 250, then it has already been released, since there were no damages found in the room, and should be returned back to your Card within 5-7 business days.Please make sure to give us a call if it hasn't returned within 5-7 business days.Have a good day.

8/10 Good

KAORI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient with free shuttle to and from airport. Clean and very comfy bed and nice hot shower! Was perfect stay for our transit visit in Honolulu!
Stayed 1 night in Apr 2024
Response from Guest Service Agent on Apr 28, 2024
Aloha Kaori, Thank you for your review. Take care and come see us again soon!Mahalo

10/10 Excellent

Utpal

Liked: Cleanliness, staff & service, property conditions & facilities
Good accommodation at reasonable price.
Stayed 4 nights in Apr 2024
Response from Guest Service Agent on Apr 28, 2024
Aloha Utpal,Thank you for your review and feedback.We hope to see you again soon, Mahalo!

10/10 Excellent

Danika

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful.
Stayed 1 night in Apr 2024
Response from Guest Service Agent on Apr 27, 2024
Aloha Danika,Thank you for the review and feedback.We are glad our staff was helpful during your stay here.Mahalo and have a good day!

8/10 Good

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciated the airport shuttle and the mini store on site.
Stayed 1 night in Apr 2024
Response from Guest Service Agent on Apr 27, 2024
Aloha Sharon,Thank you for your review and feedback.We are glad you enjoyed using our Shuttle and Mini-Store.We hope you have a good day and safe travels!

8/10 Good

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the airport shuttle and their little store had very good variety and prices.
Stayed 1 night in Apr 2024
Response from Guest Service Agent on Apr 26, 2024
Aloha Sharon, We appreciate your feedback. Come see us again soon!Mahalo

10/10 Excellent

Cheryllynn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Finding Parking
Stayed 1 night in Apr 2024
Response from Guest Service Agent on Apr 26, 2024
Mahalo Cheryllynn! We'll see you again. Take Care!

4/10 Poor

Karla

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very noisy, air conditioner unit, air traffic. Floors were dirty in room and bathroom.
Stayed 1 night in Apr 2024
Response from Guest Service Agent on Apr 26, 2024
Aloha Karla, Thank you for your feedback. We will follow up with this. Mahalo

10/10 Excellent

Arcy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Apr 2024
Response from Guest Service Agent on Apr 24, 2024
Thank you so much for your loyalty. We look forward to many more memories!Aloha and Mahalo, always!

10/10 Excellent

Mark

Liked: Staff & service
The hotel is right next to the airport. There are very very few restaurants or stores around this location. It was nice to have a shuttle to pick you up from the airport and take you back to the airport.
Stayed 1 night in Apr 2024
Response from Guest Service Agent on Apr 23, 2024
Aloha Mark,Thank you for your review and feedback.We are happy to hear that you enjoyed using our Shuttle Service.Mahalo and we hope you have a good day!

10/10 Excellent

Tony

Traveled with family
The room we stayed in needed to be renovated.
Stayed 1 night in Apr 2024
Response from Guest Service Agent on Apr 23, 2024
Aloha Tony,Thank you for your review and feedback. We are currently tackling this problem a room at a time.Mahalo and have a good day!

8/10 Good

KRISLYNN

Business traveler
Liked: Cleanliness, staff & service, amenities
Cute budget friendly hotel. What they lack of the big resort properties they more than make up for with wonderful family oriented staff and convenient location. Hotel might become too noisy once the rail starts up, so enjoy it now!
Stayed 1 night in Apr 2024
Response from Guest Service Agent on Apr 23, 2024
Aloha Krislynn,Thank you for your review and feedback.We are glad you enjoyed your stay, especially the quirky personalities of our Staff.We are also hoping the Rail doesn't affect us as much in the future.Mahalo and have a good day!

10/10 Excellent

Ginny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was well taken care of
Stayed 2 nights in Apr 2024
Response from Guest Service Agent on Apr 23, 2024
Aloha Ginny,Thank you for your review and feedback.We are glad you enjoyed your stay with us.Mahalo and have a good day!

6/10 Okay

Andrew, Arlington

Stayed 2 nights in Apr 2024
Response from Guest Service Agent on May 12, 2024
Mahalo Andrew for your review. 'A Hui Hou'!

10/10 Excellent

Arcy

Liked: Staff & service, property conditions & facilities
Everything
Stayed 2 nights in Apr 2024
Response from Guest Service Agent on Apr 22, 2024
Aloha Arcy,We thank you for your review. We are glad you enjoyed your stay with us!Mahalo and we hope to see you again soon!

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Emphasis on the easy parking; right across from my room! Hotels such as the Waikiki Heritage should take note. Also, from staff was knowledgeable, courteous & friendly ( had a young woman'think her name may've been Ivy). Again thinls tjst apparently from deak women at Waikiki Heritage know nothing about! NOTHING! Ohhh, how i anxiously await the oppoto do thos same survey against the Waikiki Heritage :/
Stayed 1 night in Apr 2024
Response from Guest Service Agent on Apr 23, 2024
Aloha Jeff,Thank you for your review and feedback.We are glad you enjoyed your stay with us, the convenient parking lot, and the diverse staff we have employed.Mahalo and have a good day!

8/10 Good

Roland

Traveled with group
Needs some repairs and thorough cleaning.
Stayed 1 night in Apr 2024
Response from Guest Service Agent on Apr 21, 2024
Aloha Roland, Take care, thank you for your review. Mahalo

10/10 Excellent

backson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from Guest Service Agent on Apr 21, 2024
Aloha Backson, Yes, we are conveniently located to everything :) See you again, Mahalo!

4/10 Poor

Makoto

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is no more than a street-side motel.
Stayed 1 night in Apr 2024
Response from Guest Service Agent on Apr 21, 2024
Aloha Makoto, Take care and see you again!Mahalo

8/10 Good

Cen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place to live, cheap and clean .
Stayed 3 nights in Apr 2024
Response from Guest Service Agent on Apr 21, 2024
Aloha Cen, We definitely have unbeatable prices. You take care and we look forward to welcoming you back!Mahalo