Front of property

Reviews of The Hammock Hotel Ben Thanh

3 out of 5
The Hammock Hotel Ben Thanh
47-49 Le Thi Rieng, Ho Chi Minh City

Reviews

9.4

Exceptional

Rating 10 - Excellent. 173 out of 230 reviews" "
Rating 8 - Good. 46 out of 230 reviews" "
Rating 6 - Okay. 5 out of 230 reviews" "
Rating 4 - Poor. 3 out of 230 reviews" "
Rating 2 - Terrible. 3 out of 230 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best ive been in
Stayed 4 nights in Apr 2024

10/10 Excellent

Vivian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was reallt great. Service qas quick and easy. Breakfast options change daily and were cooked to order and well prepared. Unlimited beer and snacks in the uostairs pantry is a huge bonus too. Breakfast and every4hinf is included in the price. Cafe downstairs was a grwat spot to just chill. Bui Vien walking Street and Ben Thanh markets are both walking distance from here. Plenty of food options around too. Room wad clean and tidy, there was a safe to keep our improtent belongings. Staff wer super friendly and helpful. Would definitley come back. Well worth the price.
Stayed 2 nights in Mar 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has friendly helpful staff, free beer is a big bonus, would stay again
Stayed 4 nights in Mar 2024
Response from The Hammock Guide on Apr 17, 2024
"Dear Mr. James Ryan,Thank you for the perfect score!We are glad to hear that you enjoyed your stay with us. Your review meant a lot to us. We hope to welcome you back to our hotel soon.Sincerely,Your Hammock Guide."""

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Free minibar means 4 water and two instant soups
Stayed 1 night in Jan 2024
Response from The Hammock Guide on Feb 3, 2024
"Dear our Vaued Guest,A heartfelt thank you from The Hammock Hotel Ben Thanh!The pantry in the rooptop serve unlimited snacks, drinks and beers. There are also seats, Hammocks and swings for our guests' enjoyment. Best regards,The Hammock Guide."

10/10 Excellent

Hans Georg

Stayed 3 nights in Jan 2024
Response from The Hammock Guide on Jan 20, 2024
"Dear Valued Guest,Thank you for your perfect score!Our hotel is designed in a minimalist style and is very popular with customers. Furthermore, we will strive to continue to provide more value to our guests. It will be a pleasure for us all to welcome you back into our home when you return to Saigon. We wish you safe travels until we see you then!Sincerely,The Hammock Guide."

10/10 Excellent

Charlotte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great location
Stayed 3 nights in Dec 2023
Response from The Hammock Guide on Jan 8, 2024
"Dear Mr/ Ms. Bate,It was an honor to welcome you to The Hammock Hotel Ben Thanh!On behalf of The Hammock Guide, we would like to express our gratitude for your positive feedback on Expedia.We are indeed very pleased to hear that you have had a memorable stay experience with our hotel.Once again, thank you for sharing your wonderful experience with us. We hope to be your home away from home every time your travels bring you to our charming city.Warm regards,The Hammock Guide."

10/10 Excellent

Edo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Takes care of us.
Stayed 2 nights in Nov 2023
Response from The Hammock Guide on Jan 8, 2024
"Dear Mr/Ms. Edo Chorm,A heartfelt thank you from The Hammock Hotel Ben Thanh.We would like to take this opportunity to thank you for choosing The Hammock Hotel Ben Thanh. I will share your kind feedback with the team and we look forward to taking care of you again soon.We hope to serve you again in the future.Yours Sincerely,The Hammock Guide."

4/10 Poor

thang

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We have lots of issues after checking in. There walls were so thin you could hear someone sneeze in a different room. The 1st and 2nd floor of the hotel are common study areas so its always busy when arriving. Its had college students gathering at all hours as its open 24 hrs. We also had issues with our water temperature the first 2 nights and they finally fixed in 2 days before we left. Would not recommend
Stayed 3 nights in Nov 2023
Response from The Hammock Guide on Jan 8, 2024
"Dear Ms. Jennifer Cobo,Thank you for sharing your recent experience at The Hammock Hotel Ben Thanh. Unfortunately the water heater system broke down during your stay, we have since replaced all the heating elements and the issue is resolved now. The cafe in the lobby is opened 24/7 and is popular with students. It can get crowded at times but it is never noisy nor rowdy as the students use the area to study. Cafe in HCMC, even Starbucks gets crowded easily because of the strong Vietnamese cafe culture. We cannot keep the cafe exclusive for hotel guests only, this sure is not the way to run a cafe business. Warm regards,The Hammock Guide."

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to access the sights of Ho Chi Minh. The free drinks/snacks were a nice extra and the rooms were comfortable and stylish! Roof terrace was also a nice view after dark.
Stayed 3 nights in Nov 2023
Response from The Hammock Guide on Jan 8, 2024
"Dear Mr/Ms. Scott,Warmest thanks from The Hammock Hotel Ben Thanh!We are extremely grateful for the good review.One of our guest's favorite activities in HCMC is chilling on our rooftop having snacks and beer. Your happiness throughout your stay is our greatest joy, and we will always strive to better serve you in the future.Sincerely,The Hammock Guide."

10/10 Excellent

Ludovic

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a great simple property.
Stayed 2 nights in Nov 2023
Response from The Hammock Guide. on Jan 8, 2024
"Dear Mr/Ms. Ludovic Leroy,Thank you for your perfect score!Our hotel is designed in a minimalist style and is very popular with customers. Furthermore, we will strive to continue to provide more value to our guests. It will be a pleasure for us all to welcome you back into our home when you return to Saigon. We wish you safe travels until we see you then!Sincerely,The Hammock Guide."

4/10 Poor

Jen

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
I’m genuinely confused by the good reviews of this place. It was quite literally disgusting. The floor of my room looked like it had not been mopped in a very long time with spots of grime that rubbed off with my shoe, so they were not just stains. The hammock was so dirty it literally had full dirty foot prints inside. The common areas and the hallway looked like an urban parking garage that had never been cleaned and the tables for eating were so dirty my skin stuck to the surface. I didn’t even consider the free breakfast given the state of what I could see, I can’t even imagine what you can’t. It was nice they had free beer and the laundry was a nice touch. The bed appeared to have been laundered and was comfortable. The decor is cute and this place has potential but it’s all a no in its current condition.
Response from The Hammock Guide on Dec 8, 2023
"Dear Mr/Ms. Jennifer,Sincere gratitude from The Hammock Hotel Ben Thanh.We apologise for your not too pleasant experience during your stay. We will defintely investigate the issues you mentioned here. Our common areas are inspected and cleaned few times daily. Our rooms are mopped everytime a guest checked out and inspected by the supervisor before the rooms are release back to front desk. We are surprised by your feedback but nonetheless, we will definately look into this matter. Sincerely,The Hammock Guide"

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here twice, loved the place and the location. Am booked in to stay at their other location, they're fabulous.
Stayed 2 nights in Oct 2023
Response from The Hammock Guide on Nov 4, 2023
"Dear Mr/ Ms. Walker,Thank you for choosing to stay at The Hammock Hotel Ben Thanh and sharing your amazing experience with us!We are truly humbled by your feedback in relation to your recent experience with us. Our goal is to ensure that all our guests enjoy memorable stay experiences with us and we are truly happy we managed to achieve that with your stay. Your compliment is highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at The Hammock Hotel Ben Thanh to a higher level.Once again, thank you very much for sharing your experience with us, and we look forward to welcoming you back next time.Warm regards,The Hammock Guide."

8/10 Good

Wai Yu

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very nice and helpful. Breakfast is good too
Stayed 3 nights in Aug 2023
Response from The Hammock Guide on Sep 10, 2023
"Dear Mr/Ms. Yu,We are glad you like our new breakfast menu. We have recently included a Korean selection on our menu too. We are glad to hear that you enjoyed your stay with us. Your review meant a lot to us. We hope to welcome you back to our hotel soon.Sincerely,Your Hammock Guide."

10/10 Excellent

Kevin

Stayed 2 nights in Aug 2023
Response from The Hammock Guide. on Sep 10, 2023
"Dear Mr/Ms. Kevin,Thank you for your perfect score!We will strive to continue to provide more value to our guests. Sincerely,The Hammock Guide."

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a convenient location
Tucked into a corner close to the Ben Tnanh market is a quirky hotel that is perfect. There is no porter to carry your bags up the 5 steps but once inside it’s all easy with a lift. The reception seems to be the coffee shop but the girls were lovely. The room was really spacious and had a view of the city (even the loo and shower). We are an older couple in our 60’s and we liked the raised bed on a platform but a bit of fun getting out of. Loved the swinging chair in the room. Plenty of space for our two large suitcases. There is free beer, soft drink, water, snacks, coffee and hot chocolate, yoghurt, flavoured milk - this came in handy when we just wanted to sit on the roof and rest after a long day of travelling. No one abuses this while we were there so it’s a nice touch… especially the water. All the bottles and cans are recycled. We didn’t get our room cleaned and the towels were huge but heaps of hanging space and they dried easily. There was even a vapouriser in the bathroom so the room smelt fabulous. Breakfast was good and 3 options that changed daily. Would definitely recommend this place - we wished we knew about it when we first arrived. So convenient to everything. It is a bit like a backpackers style hotel but without the parties. We met a few younger (30-40 yo) people and had some lovely chats.
Stayed 2 nights in Jul 2023
Response from The Hammock Guide on Aug 8, 2023
"Dear Ms. Barbaba, Thank you for your coming back and choosing us again! The reason we are able to continue providing free snacks and drinks in the pantry as well as the in room mini bar is because almost all of our guests did not abuse it. We do not restrict the amount our guests can consume as long as there are no wastage. Recycling is still not common in Vietnam, but we try to do our small part by recycling the cans and plastic bottles. We even installed, in addition to our 2 heater pump water tank, another solar powered tank to reduce our carbon footprint. Thank you for helping us in our recycling effort and being such a considerate and kind guest. We look forward to welcoming you back. Yours Sincerely,The Hammock Guide"

10/10 Excellent

Mi kyung

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 2 nights in Jul 2023
Response from The Hammock Guide on Aug 8, 2023
"Dear Ms. Mi Kyung,Thank you for giving us a perfect score!Hoping that we have a chance to serve you again in the future.Best Regards,The Hammock Guide."

10/10 Excellent

BINH

Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Staff was friendly and perks were awesome.
Stayed 2 nights in Jun 2023
Response from The Hammock Guide. on Jul 29, 2023
Dear Mr. Binh,Thank you for giving us a perfect score.We will send this review to our staff, it will make their day. Thank you for taking time to review us, it is a huge motivation for improving our service greater.Looking forward to serving you in the future.Best regards,The Hammock Guide.

2/10 Terrible

Sandy N.

Stayed 1 night in Jun 2023
Response from The Hammock Guide on Aug 8, 2023
"Dear Mr. Sandy,Thank you for taking time to review us.We'd love to hear about your experience at our hotel. If it is not too much of a trouble, we appreciate if you could email us your experiences to GGM@thehammockhotel.comHoping that we have a chance to serve you.Best regards,Manager"

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous staff - very helpful
Absolutely wonderful people! They helped us so much arrange our travel arrangements and went above and beyond to make sure everything went smoothly for us. I could not recommend this hotel enough. Newly refurbished modern rooms, roof top, free laundry, lovely breakfast with options that change daily and free beer!!! As well as free noodles, snacks and soft drinks. Great location - close to the main attractions but on a very pleasant street with the best bah mi shop in town! Queues down the street all day. If you need somewhere chill, practical but nice - this is the perfect place. Arranging airport transfers was very easy and only £14 for door to door service. We are staying here again at the end of our trip, and are very excited to go back! Thank you Sammy and the team ❤️
Stayed 2 nights in May 2023
Response from The Hammock Guide on Jul 29, 2023
Dear our Valued guest,Thank you for taking time to review us.We will forward this message to our staff, it will make them very happy. We really appreciate that you let us know you was satisfied during your stay, it is a big motivation for us to keep improving our hotel. Once again, thank you for the perfect score.Looking forward to welcoming you again in the future.Best regards,The Hammock Guide.

10/10 Excellent

Usmanmohideen, Singapore

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at The Hammock Hotel, Ben Thanh from 10-13 May 2023. This small cozy hotel located in the midst of a busy street Le Thi Reing, is very convenient in terms of eating options. The hotel is also quiet and safe as it is in the neighbourhood. There are many shops surrounding the hotel within walkable distance, however, transport e.g. Grab car service offers you an alternative option in case you are not in the mood to walk due to the hot and humid weather. In particular I like the friendly service provided by the hotel staff, in particular, Ms Sam, Ms Peace, Ms Tracy and Mr Thng. They are always so helpful in terms of providing direction, assistance to make our stay so comfortable and at home. The 7th floor pantry unit offers a place to catch up with your fellow travelling friends with free beer, drinks, titbits, coffee/tea, pastry, yoghurt in case you feel hungry at night. All consumables in the hotel room are also free, hence you need not venture out at night if you feel hungry in the night as you can easily prepare a simple instant noodle without going out of the hotel. I will definitely come back in my next get away from my home country! :)
Stayed 3 nights in May 2023
Response from The Hammock Guide. on Jun 7, 2023
Dear Mr. Usmanmohideen,Thank you for choosing to stay with us.We are glad to know that our staff has assisted in having a perfect stay with us. Your review is a motivation for our staff and we strive to continue to keep improving our service. Once again, thank you for your perfect score and detailed review!Looking forward to seeing you again in the near future.Wish you all the bests,The Hammock Guide.

10/10 Excellent

Khoi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome concept. I love the free pantry access. Even laundry machines were free to use. Staff was so nice. My favorite part was being able to have a queen and full bed option for my family.
Stayed 1 night in Apr 2023
Response from The Hammock Guide. on May 10, 2023
Dear Mr. Khoi,Thank you for choosing The Hammock Hotel Ben Thanh.It is a pleasure to know that your family enjoyed the stay with us. We are able to provide pantry access, laundry use, and many others for free because almost all our guests do not abuse these service. Thank you for being such a wonderful guest. Looking forward to welcoming you and your family at The Hammock Hotel in the near future.Sincerely,The Hammock Guide.

8/10 Good

TIMOTHY

Liked: Cleanliness, staff & service, property conditions & facilities
I would give a perfect score if it wasn't for the broken AC. Amazing location that is within 10 minutes walking distance to everything! Room was clean. You could tell they renovated a previous establishment though. The amount of things they include was amazing though! Three breakfast meal options including pho was included. Unlimited free beer, water, pop, chips, instant noodles was super cool. It was nice that there was a cafe on the ground floor open 24/7 and a study/shared workplace on the second floor. So you knew there was always people in the building.
Stayed 3 nights in Mar 2023
Response from The Hammock Guide on May 10, 2023
Dear Mr. Timothy,Thank you for sharing your experience!We apologize for the breakdown in your room's aircon. We have since replaced a new aircon in that room. Sincerely,The Hammock Guide.

10/10 Excellent

colin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Character hotel, short walk to all important points of interest. But far enough away from tourist heavy areas
Stayed 2 nights in Mar 2023
Response from The Hammock Guide on May 10, 2023
Dear Mr. Colin,Thank you for taking the time to review. We are located within walking distance of a few places of interest. We have also created a walking map especially for our guests, the QR code is on the wireboard in every rooms. For other further places of interest within District 1, you can use ride hailing app like Grab to travel and it will not cost more than USD2-3 per trip.We are looking forward to welcoming you in the near future.Sincerely,The Hammock Guide.

6/10 Okay

Mickey

Traveled with partner
Liked: Cleanliness
The hotel is in a great location, and the beds and ac works well , the only problem is that the beds are on the floor so people over 50 this can be a problem getting into bed , the tv is on a side wall so you can’t watch tv in bed . Breakfast is ok ,
Stayed 3 nights in Mar 2023
Response from The Hammock Guide on May 10, 2023
Dear Ms. Mickey,Thank you for choosing The Hammock Hotel Ben Thanh!We are looking into changing out all the hotel TV sets and swivel arms and, if cost allowed, we might also include complimentary movie streaming. We are looking forward to serving you in the near future.Sincerely,The Hammock Guide.

10/10 Excellent

Matthew

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Unique environment. Exceedingly friendly staff. Value for money is extremely high. Lots of complimentary offerings. Not a long term place to stay for young kids, but adults will find a lot to like here.
Stayed 1 night in Mar 2023

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Natalia

Traveled with partner
Liked: Staff & service, amenities
Cute setup
Stayed 2 nights in Feb 2023

8/10 Good

craig

Liked: Staff & service, room comfort
Good location comfortable bed
Not too shabby of a hotel. Location is great, and the beds are extremely comfortable!!!! A cool concept to give you drinks and snacks in your room and then have the upstairs area to grab more snacks and drinks for free! There was a warmer that maybe they would put sausages or something in but we never saw anything in there plus it was very dirty. The elevator goes to the 6th floor and the snack area and free laundry (love this) are on the 7th. So for me it was a challenge as I was on crutches. But overall a pretty decent little hotel and the two ladies we met working the front desk were very nice.
Stayed 1 night in Jan 2023
Response from The Hammock Hotel Guide. on Feb 16, 2023
Dear Mr. Craig,Thank you for leaving us the feedback!We are truly happy to know that you enjoyed almost our services. Unfortunately, during the Tet holiday, we are unable to find any fresh pastry supplier to fill up the machine. Thank you on the feedback, we have cleaned up the crumbs in the machine. We hope that you can enjoy our fresh bakes next time when come to our hotel.Best regards,The Hammock Guide.

10/10 Excellent

Seow Hui

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is the best. They allowed us to check in early for free as they have available rooms. The staffs are also English speaking, and very accommodating. They serve simple yet filling breakfast everyday, and everything in the pantry is free to take (water, canned drinks, yoghurt, cup noodles, beer).
Response from The Hammock Hotel Guide. on Feb 16, 2023
Dear Ms. Seow Hui,Your feedback really make our day!Hope that we will soon meet again.Sincerely,The Hammock Guide.

10/10 Excellent

khoa

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is perfect, The carpet in the elevator needs to be repair or replace. I will come back again next time.
Response from The Hammock Hotel Guide. on Feb 16, 2023
Dear Mr. Khoa, Thank you for staying with us at The Hammock Hotel Ben Thanh! Your feedback is important to us. We will feedback your concerns with our team. We are looking forward to welcoming you again. Yours Sincerely,The Hammock Guide

10/10 Excellent

Aidan

10/10 Excellent

Darin

Liked: Cleanliness, property conditions & facilities, room comfort
Solid choice!
A good stay for the price and location. Amenities were plentiful, the bathroom was not in the best shape overall but very serviceable given the cost and location. Staff were super helpful and the amenities offered were amazing.
Stayed 1 night in Dec 2022
Response from The Hammock Hotel Guide. on Feb 16, 2023
Dear Mr. Darin,Thanks for your sincere review!Your feedback is important with us, we are much appreciated.Best regards,The Hammock Guide.

10/10 Excellent

Yukie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
素敵なホテル
部屋は清潔でベッドも大きく十分な広さでした。 ビールやソフトドリンクが飲み放題のサービスは最高です。 ベンタイン市場へも歩いていける距離だったのでとにかく満足でした。 欲を言うとバスタブが欲しかったです。
Stayed 1 night in Dec 2022
Response from The Hammock Hotel Guide. on Dec 31, 2022
Dear Ms. Stephanie,Thank you for your very kind reviewWe are delighted to know that you love our hotel. Also, learning that our staff and our concept made a significant impression on you is a genuine pleasure.We hope to have the pleasure of welcoming you in the not too distant future.Best regards, The Hammock Guide.

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great hotel. Definitely felt safe in the hotel and around the area. Rooms were clean and bathroom had all amenities. The free drinks/water and snacks on the roof were great. Breakfast was great as well. Would definitely recommend.
Response from The Hammock Hotel Guide. on Dec 31, 2022
Dear Ms. Stephanie,Thank you for your very kind reviewWe are delighted to know that you love our hotel. Also, learning that our staff and our concept made a significant impression on you is a genuine pleasure.We hope to have the pleasure of welcoming you in the not too distant future.Best regards, The Hammock Guide.

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
More like a hostel than a hotel. The room was great - nice and big for my last nights in Vietnam to repack and get ready for my flight. The staff were fabulous and the location was excellent. However, the hotel is more like a hostel. There is a 24 hour cafe on the ground and first floors and they target students to work there. My room was on the top floor, underneath the roof terrace. For 3 nights large groups of people returned to the hotel around 3am and slammed doors and talked loudly, before heading up to the roof to drink and smoke. The noise came down to my floor through the stairwell. I spoke to the staff about moving rooms but I was only going to be able to move for my last night due to the bookings and a full-day tour I booked. Luckily the group seemed to be there for the Friday, Saturday and Sunday nights and then left. Breakfast was included however, after going up to the roof terrace for three days and finding nothing but a coffee machine and some yoghurts in a fridge I gave up. As the breakfast area was also the drinking area there were overflowing ashtrays, which is not pleasant first thing in the morning.
Stayed 5 nights in Nov 2022
Response from The Hammock Hotel Ben Thanh on Dec 5, 2022
Dear Ms. Helen,We would like to send our thanks to your sincere review!Your sincere feedback means alot to us which allow us improve ourselves furthermore.We have install new foam carpet in the rooftop to minimize the noise level. We apologize that our guests created too much noise that disturb your rest. Our guides will continue to remind our guests to lower their noise level especially at night. Our breakfast serving starts at 7am in the rooftop. The rooftop is schedule to be cleaned at 2am and 6am everyday to be ready for breakfast. We had investigated and reprimanded the guide who was on rooftop duty on the days when you are staying. Our guides are also reminded to be more attentive and not stayed in less conspicuous areas during their dutySincerely,Your Hammock Guide.

10/10 Excellent

Linh

Stayed 1 night in Sep 2022

10/10 Excellent

Nathalie

Stayed 2 nights in Sep 2022

8/10 Good

Tran

Liked: Cleanliness, staff & service, amenities
Stayed 8 nights in Aug 2022

10/10 Excellent

Jun Young Edgal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff were extremely helpful and supportive, very friendly even when I checked in late!
Stayed 4 nights in Aug 2022
Response from The Hammock Hotel Ben Thanh on Oct 2, 2022
Dear Mr. Jun,Thank you for the perfect score!We are glad to hear that you enjoyed your stay with us. Your review meant a lot to us. We hope to welcome you back to our hotel soon.Sincerely,Your Hammock Guide.

10/10 Excellent

Yap

Stayed 3 nights in Aug 2022
Response from The Hammock Hotel Ben Thanh on Oct 2, 2022
Dear Mr. Yap,Thanks for the perfect score rating!We are looking forward to welcoming you back to our hotel soon.Best regards,The Hammock Hotel Ben Thanh.

2/10 Terrible

Matt, Mt Evelyn

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay there never actually occurred this visit due to issues with my VISA. The hotel was not flexible at all and hid behind a "hotel policy". They responded back to me too late and took my money without refund. This is the only hotel in current days that would not refund a cancelled trip. Customer experience was extremely poor. Expedia did what they could, but hotel would not budge. Extremely poor customer service from hotel management. Its not they way you get returning travellers. Will never stay there again, many better choices available that know how to treat their guests properly. Poor form. 😡
Stayed 2 nights in Jul 2022

10/10 Excellent

Becky

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Spent 5 days here with my family members. Friendly and helpful staffs. Lost and found my aunt’s hp !
Stayed 4 nights in Jul 2022

2/10 Terrible

Jie

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2020

10/10 Excellent

Shawn, Calgary, Ab Canada

Liked: Cleanliness, staff & service, amenities
Free Beer and snacks. Bed and bedding was comfy. Great service! Highly recommend this place.
Stayed 3 nights in Mar 2020
Response from The Hammock Guide. on Apr 20, 2020
Dear Mr. Shawn, We are grateful you had an overall pleasant stay with us. We delighted to hear your high evaluation of our Free Minibar as well as our customer service. Looking forward to seeing you on your next trip on HCMC Best regards, The Hammock Guide.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from The Hammock Guide. on Apr 20, 2020
Dear our beloved guest, We are grateful you had an overall pleasant stay with us. Your review certainly put smiles on our face. Looking forward to seeing you on your next trip on HCMC Best regards, The Hammock Guide.

8/10 Good

YOU KYOUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot water was not available. However, the others - staff, mini bar, bed all of things were perfect
Stayed 1 night in Mar 2020
Response from The Hammock Guide on Jun 6, 2020
Dear Mr/Mrs. You Kyoung, Thank you for loving everything at our hotel. We hope that you have enjoyed your stay. We value your feedback on the water temperature, we will advise our maintenance team. Regards, The Hammock Guide.

10/10 Excellent

Cdnworldtrvlr, Ottawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great rooms. Wonderful sky bar and great snack bar and free laundry. System for ordering breakfast is confusing (staff from hotel staff have to order for you from café staff- this is not clearly explained). Would suggest just skipping this and having breakfast somewhere else, or using the snack bar. That said, I’d stay here again it’s well located and the rooms are really cool and clean. And there are many great places to eat around - including really great cheap places for breakfast! Great place !
Stayed 4 nights in Jan 2020
Response from The Hammock Guide on Feb 20, 2020
Dear our beloved guest, We are delighted to hear that you love our free treat like snack, beer, minibar as well as our location. Currently, the breakfast is cooperated with The Coffee House. Our guides will assist our guests for ordering breakfast so as to avoid letting you having to wait in the line. At times The Coffee House can get a bit busy. We are currently working with our chef to provide breakfast for our guests in our roof top, we hope to launch this new service soon and our guests can have their breakfast while enjoying the morning sun. We love to welcome you back soon!! Regards, The Hammock Guide.

10/10 Excellent

Mike

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooftop
Stayed 3 nights in Dec 2019
Response from The Hammock Guide on Jan 8, 2020
Dear Mr/Mrs. Mike, We are glad you enjoyed your stay. Visit us again next time you are in town Regards The Hammock Guide.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from The Hammock Guide. on Jan 8, 2020
Dear our beloved customer, We are glad you enjoyed your stay. Visit us again next time you are in town Regards The Hammock Guide.

10/10 Excellent

CHEE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, snacks are free, location is convenient and easily accessible
Stayed 4 nights in Dec 2019
Response from The Hammock Gudie. on Jan 3, 2020
Dear Mr/Mrs. Chee, Thank you for taking time to review us, We delighted to hear that you have a great experiences at The Hammock Ben Thanh. We appreciate your high evaluation of our free F&B & our staff as well as our location. We can’t wait to see you again in the near future. Best regards, The Hammock Guide.