235 Nguyen Van Cu Street, District 1, Ho Chi Minh City
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 749 out of 1004 reviews" "
10 - Excellent
749
Rating 8 - Good. 188 out of 1004 reviews" "
8 - Good
188
Rating 6 - Okay. 37 out of 1004 reviews" "
6 - Okay
37
Rating 4 - Poor. 13 out of 1004 reviews" "
4 - Poor
13
Rating 2 - Terrible. 17 out of 1004 reviews" "
2 - Terrible
17
9.6/10
Cleanliness
9.4/10
Staff & service
9.4/10
Amenities
9.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
8/10 Good
Cuong
Traveled with partner
May 14, 2024
Liked: Staff & service
Disliked: Amenities
Not too clean in some part like a bathtub left some hair there, smaller than it list 409 sf, the bed is awesome I slept really well on it, I ask for upgrade did not get it, you guys miss a chance for me to become a regular customer. Over all it’s a good hotel but not great. Thanks for reading
Cuong
Stayed 5 nights in May 2024
Response from Hotel Nikko Saigon on May 14, 2024
Dear Cuong, Thank you very much for staying and taking your time to share your experience with us. We are sorry for the bad experience you had regarding cleanliness and upgrading. However, we are pleased to know that you are satisfied with the stay at Hotel Nikko Saigon. Again, thank you for choosing Hotel Nikko Saigon and giving us back your valuable feedback. Look forward to welcoming and serving you again. Best regards,
The hotel is not expected to be a 5 star hotel, as the facility might require a refresh. Shower is levelled with the kitchen floor, the water from shower always ruin the kitchen area after a shower. The door separated bedroom and the kitchen also seems to be out of shape. However, the staff was amazing, who are always understandable and willing to help. Kudos to all the staff.
Shen
Stayed 3 nights in May 2024
Response from Hotel Nikko Saigon on May 10, 2024
Dear Shen, Thank you for staying and taking your time to share your experience at Hotel Nikko Saigon. We are sorry for the inconvenience caused to you regarding the layout of the room. However, we are pleased to know that you were satisfied with our staff and thank you for the compliments about our staff. We look forward to welcoming and serving you if you have an opportunity to visit Ho Chi Minh. Best regards,
Dear Katherine,Warmly thank you for sharing your experience with us. We are very glad to learn that you had a satisfying time at Hotel Nikko Saigon. We look forward to welcoming you back in the near future.Sincerely,
I loved my stay. The rooms were very nice and modern. The staff was WONDERFUL AND HELPFUL. I definitely recommend a stay here. Very convenient to shopping and restaurants.
Katherine
Stayed 1 night in Apr 2024
Response from Hotel Nikko Saigon on May 8, 2024
Dear Katherine, Thank you for staying and taking your time to share your experience with us.All of us are pleased to know that you had a good stay at Hotel Nikko Saigon. We look forward to welcoming and serving you again. Sincerely,
I cannot say enough about the comfort and the service of this hotel. Attention to detail and they anticipate your every need. I would encourage anyone to stay here and be treated like royalty.
Lynn
Stayed 3 nights in May 2024
Response from Hotel Nikko Saigon on May 8, 2024
Dear Lynn, Thank you for staying with us and taking time to share your experience. We are glad to hear that you enjoyed your stay with us. Thank you also for good comments regarding of our staff. We look forward to welcoming you back in the near future.Sincerely,
Staff was accommodating. Especially loved the Japanese Restaurant 5 Senses. The service was impeccable and the manager Burc was extraordinary. He took care my wife and I like we were celebrities and the food was perfect. 10 stars.
Jian Liang
Stayed 4 nights in Apr 2024
Response from Hotel Nikko Saigon on May 3, 2024
Dear Jian Liang, Thank you for staying and taking your time to share your experience with us. We are pleased to hear that you enjoyed your stay and had a good time at the restaurant. We look forward to welcoming and serving you again. Best regards,
10/10 Excellent
Jesse
Apr 26, 2024
Liked: Staff & service
Best breakfast Buffett I’ve ever been to.
Jesse
Stayed 3 nights in Apr 2024
Response from Hotel Nikko Saigon on May 3, 2024
Dear Jesse, Thank you for choosing Hotel Nikko Saigon and giving us back your great comment regarding our breakfast. We look forward to welcoming you back soon. Best regards,
Nice and convenient to most places. A bit "far" from the central as in, you would need a taxi about 15-20mins away. Awesome 5* buffet though.
THANG
Stayed 2 nights in Mar 2024
Response from Hotel Nikko Saigon on May 3, 2024
Dear THANG, Thank you for choosing Hotel Nikko Saigon and giving us back your great feedback. We are glad to receive your compliments and look forward to welcoming you back again. Sincerely,
Nikko is truly amazing. Foods are good and staff is very friendly.
Thanh
Stayed 1 night in Apr 2024
Response from Hotel Nikko Saigon on May 3, 2024
Dear Thanh, Thank you for staying and taking your time to share your feedback with us. We are pleased to know that you enjoyed your stay at Hotel Nikko Saigon. We look forward to welcoming you back soon. Best regards,
Great location as it was central to many districts. Staff were very helpful and friendly
Thanh
Stayed 3 nights in Apr 2024
Response from Hotel Nikko Saigon on Apr 23, 2024
Dear Thanh, Thank you very much for staying and taking your time to share your experience with us. We are pleased to hear that you enjoyed your stay at Hotel Nikko Saigon. We look forward to welcoming you back again. Sincerely,
Dear Kam Wah, Thank you for staying and taking your time to share your feedback with us. We are pleased to know that you enjoyed our breakfast.We look forward to welcoming and serving you again. Sincerely,
Dear Andy, Thank you for staying and taking your time to share your experience with us. We are pleased to know that you had a good stay at Hotel Nikko Saigon. We look forward to serving you again. Warmest regards,
Dear Lan, Thank you for choosing and taking your time to share your feedback. We are pleased to know that you enjoyed your stay with us. We look forward to welcoming you back in the future. Sincerely,
Dear omar, Thank you so much for taking the time to share your experiences regarding your recent stay with us.We are very glad to learn that you had a satisfying time at Hotel Nikko Saigon. Look forward to welcoming you back in the near future.Sincerely,
Dear Thanh, Thank you so much for taking the time to share your experiences regarding your recent stay with us.We are very glad to learn that you had a satisfying time at Hotel Nikko Saigon. Look forward to welcoming you back in the near future.Sincerely,
4/10 Poor
Darrel, BELLEVUE
Apr 15, 2024
Darrel
Stayed 1 night in Apr 2024
Response from Hotel Nikko Saigon on May 8, 2024
Dear Darrel, We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short based on your rating.We look forward to hoping we can regain your trust to stay at Hotel Nikko Saigon again in the future.Sincerely,
Dear Thanh, Thank you for staying and giving us back your feedback. We are pleased to know that you enjoyed your stay at Hotel Nikko Saigon. Look forward to welcoming you soon. Wamest regards,
Dear Philip, Thank you for choosing Hotel Nikko Saigon. We are pleased to know that you enjoyed your stay with us and appreciate your compliments about our staff. We look forward to welcoming and serving you again. Best regards, Hotel Nikko Saigon
10/10 Excellent
Thuy
Apr 12, 2024
Thuy
Stayed 3 nights in Apr 2024
Response from Hotel Nikko Saigon on May 3, 2024
Dear Thuy, Thank you for choosing Hotel Nikko Saigon on your recent trip to Ho Chi Minh City! We truly appreciate the time you took to share your experience with us.Look forward to seeing you again in the near future.Sincerely,
Dear Shaffiq, Thank you for staying and sharing your experience with us. We are glad to know that you enjoyed your stay. Look forward to welcoming you back. Sincerely,
Friendly staff and clean room. The location is not centrally located to major attractions.
Thomas
Stayed 4 nights in Apr 2024
Response from Hotel Nikko Saigon on Apr 8, 2024
Dear Thomas, Thank you for choosing Hotel Nikko Saigon. Thank you also for the great rating and compliments about our staff and loom. We look forward to seeing you soon. Best regards,
Dear Kari, Thank you for staying and sharing your experience with us. We truly appreciate comments regarding our bedding and glad to know that you had a good time with us. We look forward to seeing you soon. Sincerely,
I will be back for sure to hotel Nikko Saigon for my next trip
MONIQUE
Stayed 7 nights in Mar 2024
Response from Hotel Nikko Saigon on Apr 8, 2024
Dear MONIQUE, Thank you for staying and taking your time to share your experience with us. We are truly pleased to know that you enjoyed your stay at Hotel Nikko Saigon. We look forward to welcoming and serving you again. Sincerely,
Dear Eddie, Thank you very much for choosing us and giving us back your great feedback. We are truly pleased that you enjoyed your stay and look forward to welcoming and serving you again in the near future. Warmest regards,
Dear douglas, Thank you for staying and sharing your experience with us. We are pleased to receive your feedback and look forward to serving and welcoming you again. Sincerely,
Great spot! Being a VIP Hotel, they had a larger room available and upgraded us without being asked. We also needed to stay one more night so we booked through EXPEDIA again and they’ll allow us to stay in the same room which was an upgrade again from the one that we had. I can’t even explain the breakfast how unbelievable it was, it’s over the top! It has everything you could possibly want. This was definitely one of the highlights of the hotel!
Janet
Stayed 1 night in Mar 2024
Response from Hotel Nikko Saigon on Mar 29, 2024
Dear Janet, Thank you very much for choosing and giving us back your great review. We are pleased to hear that you had a good time with us. We appreciate your compliments about our room and breakfast. We look forward to welcoming and serving you again. Sincerely,
6/10 Okay
Brian, San Jose
Traveled with family
Mar 27, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Not sure why my room made so much noise @ night time from 1 AM to 6 AM. I heard someone keep knocking @ my door every 20 minutes. I could not sleep.
Hoping There is no ghost in the hotel.
Dear Abhijit, Thank you for choosing and sharing your experience with us. We are glad to know that you had a good time while you were at Hotel Nikko Saigon. We look forward to seeing you soon!Sincerely,
10/10 Excellent
Janet
Mar 22, 2024
Janet
Stayed 2 nights in Mar 2024
Response from Hotel Nikko Saigon on Apr 13, 2024
Dear Janet, Thank you so much for taking the time to share your experiences regarding your recent stay with us.We are very glad to learn that you had a satisfying time at Hotel Nikko Saigon. Look forward to welcoming you back in the near future.Sincerely,
10/10 Excellent
Vinh
Mar 19, 2024
Vinh
Stayed 2 nights in Mar 2024
Response from Hotel Nikko Saigon on Apr 9, 2024
Dear Vinh, Thank you for choosing and giving us back your feedback. We are pleased to know that you had a good time with us. We look forward to seeing you again soon. Warmest regards,
Dear Ricardo, Thank you for staying and taking your time to share your experience with us. Thank you also for the great comments about our staff. We look forward to welcoming you back in the future. Sincerely,
This is the second time we stayed at Nikko. The staff and service is the best. The breakfast buffet is wonderful. The hotel is very quiet but the environment outside of the hotel is noisy and crowded especially during rush hours. On this visit we think the lobby and corridors smell musty
Tuan
Stayed 4 nights in Mar 2024
Response from Hotel Nikko Saigon on Mar 10, 2024
Dear Tuan,Thank you for staying and taking your time with us. We are pleased to know that you enjoyed your stay and thank you also for giving us back good comments about our breakfast!We look forward to welcoming and serving you again in the near future. Sincerely,
Dear Oanh, Thank you for choosing Hotel Nikko Saigon on your recent trip to Ho Chi Minh City! We truly appreciate the time you took to share your experience with us.Look forward to seeing you again in the near future.Sincerely,
Dear Oanh, Thank you for choosing and taking your time to share your experience with us. We are glad to know that you enjoyed your stay at Hotel Nikko Saigon. We look forward to serving and welcoming again in the future. Sincerely,
10/10 Excellent
Chris
Mar 7, 2024
Chris
Stayed 2 nights in Mar 2024
Response from Hotel Nikko Saigon on Mar 27, 2024
Dear Chris, Thank you for staying and taking your time to share your experience with us. We are pleased to know that you had a good time at Hotel Nikko Saigon. Look forward to welcoming and serving you again. Sincerely,
10/10 Excellent
Linda
Mar 6, 2024
Linda
Stayed 12 nights in Feb 2024
Response from Hotel Nikko Saigon on Mar 26, 2024
Dear Linda, Thank you for choosing and giving us back your great feedback. We are glad to hear that you had a good time with us. We look forward to seeing you again in the future. Warmest regards,
6/10 Okay
Pankaj
Mar 4, 2024
Pankaj
Stayed 2 nights in Mar 2024
Response from Hotel Nikko Saigon on Mar 25, 2024
Dear Pankaj, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,
8/10 Good
Abdel Monem, San Leandro
Mar 3, 2024
Abdel Monem
Stayed 4 nights in Feb 2024
Response from Hotel Nikko Saigon on Mar 23, 2024
Dear Abdel Monem, Thank you for choosing Hotel Nikko Saigon on your recent trip to Ho Chi Minh City! We truly appreciate the time you took to share your experience with us.Look forward to seeing and serving you again in the near future.Sincerely,
We really enjoy the service van around the city. Concierge are all nice and they did upgrade our room. Over all employees are nice. Thank you
Gemma
Stayed 3 nights in Feb 2024
Response from Hotel Nikko Saigon on Mar 2, 2024
Dear Gemma, Thank you for choosing Hotel Nikko Saigon on your recent trip to Ho Chi Minh City! We truly appreciate the time you took to share your experience with us and glad to receive your great comments about our staff and service. Look forward to seeing you again in the near future.Sincerely,
10/10 Excellent
Tinh
Feb 29, 2024
Tinh
Stayed 1 night in Feb 2024
Response from Hotel Nikko Saigon on Mar 22, 2024
Dear Tinh, Thank you for staying and giving us back your feedback regarding your experience with us. We are pleased to receive your great review. We look forward to welcoming you back in the future. Sincerely,
Beautiful hotel, good location, staffs are friendly, courtous . They gave us an upgrade to a suite,so nice of them. The pool area is great ,long 25m Olympic size, quiet and relaxing . Hotel is very clean, I stayed here before and would come back anytime.
Trung
Stayed 1 night in Feb 2024
Response from Hotel Nikko Saigon on Mar 2, 2024
Dear Trung, Thank you for staying and taking your time to share your feedback.We are pleased to hear that you enjoyed your stay at Hotel Nikko Saigon and appreciate your great comments about staff, facilities and cleanliness. We look forward to welcoming you back in the future. Warmest regards,
I had a feeling that they did have rooms available for upgrade, but they did not provide me with one to a larger room. However, the room I was in was very nice.
Barbara
Stayed 2 nights in Feb 2024
Response from Hotel Nikko Saigon on Feb 25, 2024
Dear Barbara, Thank you very much for staying and taking your time to share your experience with us. We apologize for not meeting your expectations for room upgrade. However, we are pleased to know that you had a good time while you were at Hotel Nikko Saigon. We look forward to welcoming and serving you again in the near future. Sincerely,
The best 5 star hotel in Saigon. I've been to so many, but the service here was the top. Best room, best everything.
Alexander
Stayed 1 night in Feb 2024
Response from Hotel Nikko Saigon on Feb 18, 2024
Dear Alexander,Thank you for choosing Hotel Nikko Saigon as your residence in Ho Chi Minh City.We appreciate the chance to learn about your current stay and we are delighted to receive your compliments.It serves as a validation how much you have enjoyed your stay at our hotel.Please feel free to let us know if there is anything you need to make your stay more comfortable.Sincerely,
10/10 Excellent
Michael
Feb 16, 2024
Michael
Stayed 3 nights in Feb 2024
Response from Hotel Nikko Saigon on Mar 22, 2024
Dear Michael, Thank you so much for taking the time to share your experiences regarding your recent stay with us.We are very glad to learn that you had a satisfying time at Hotel Nikko Saigon. Look forward to welcoming you back in the near future.Sincerely,
Dear Vicki,Thank you for sharing your feedback regarding your stay! Your satisfaction is our top priority, and we are very pleased to receive your comments about our staff. Thank you for your trust and we hope to have you again very soon. Sincerely,
10/10 Excellent
KLIMENT
Traveled with partner
Feb 14, 2024
Liked: Cleanliness, staff & service
Excellent location and value. The breakfast buffet is extraordinary, possibly the best I’ve ever seen. Special shout-out to Le Quang Hai who was there when we arrived after a 14-hr flight and helped us check in and was also there when we left to bid us goodbye. I highly recommend this hotel
KLIMENT
Stayed 4 nights in Jan 2024
Response from Hotel Nikko Saigon on Feb 15, 2024
Dear KLIMENT, Thank you very much for choosing Hotel Nikko Saigon and taking your time to share your experience with us.We are glad to receive your great feedback regarding our staff!We look forward to welcoming and serving you again in the future. Sincerely,
10/10 Excellent
seounghyun
Feb 12, 2024
seounghyun
Stayed 3 nights in Feb 2024
Response from Hotel Nikko Saigon on Feb 14, 2024
Dear seounghyun,Thank you so much for taking the time to share your experiences regarding your recent stay with us.We are very glad to learn that you had a satisfying time at Hotel Nikko Saigon. Look forward to welcoming you back in the near future.Sincerely,
10/10 Excellent
Karen
Feb 12, 2024
Karen
Stayed 1 night in Feb 2024
Response from Hotel Nikko Saigon on Feb 14, 2024
Dear Karen,We would like to thank you very much for your time to share your experiences with us.All of us at Hotel Nikko Saigon hope that we will have the pleasure of welcoming you back again soon. Warmest regards,