Hanover Vacations & Trips from $895

I like how kind the staff was at the property

Everyone on the entertainment staff was very friendly and engaged with us. The restaurant staff were also very helpful. The restaurant reservations process wasn’t very friendly. Have some work to do.

The pros: super clean rooms, even though we had a AC leak which isn’t uncommon they fixed it immediately, cleaned our room twice a day wonderfully. Buffet food was better than the restaurants, loads of options and all had flavor! Chicken hut on the beach was delicious! Entertainment staff were great! Really child friendly. Clean beautiful property. The cons: service is slow as expected in Jamaica, except for this one women at the pool Teodeen, who was absolutely magical! The cafe shop staff were just not it, they seemed annoyed everytime anyone went in there and honestly at times rude. Not many options of restaurants, and you can only book two days out and if your a big party like us (4 rooms) we had to literally download the app and like book at the same time to reserve the 6:30pm slot as the other a lot was 8:15pm and if you were too slow you would lose the reservation as they booked quickly, which was annoying so we only went to two restaurants and that was it. Steak house was an extension of the buffet and the Japanese hibachi place was super basic not impressed at all. Food at the restaurant wasn’t good but the buffet was great! Also there are some bugs that literally eat you alive there, we thought mosquitoes but heard it may be sand fleas, either way half our group was bitten so bad they scratched to blood! Bring bug spray!!! Overall good stay!

Everything was great from arrival to our last day . The shows were extremely entertaining You’re never bored . They are very talented and makes you feel like home . What I loved that they randomly upgraded my room to an apartment suite and I got there extremely early so I assumed my room will be ready after check in 3pm and it was ready by 1pm which was amazing . Most of the restaurants were good besides the Italian . But the buffet was great . The staff was amazing super nice and friendly . At the swim up bar our fav bartender was Ricardo he was super nice and attentive . As the driver we had was Bernard from the free transportation he was great and we felt safe with him . As we all know it’s a family resort and most of the time it gets annoying with so many kids around this was the opposite alot of things were separated and I liked that the swim up bar had a sign that said no children allowed at the swim up bar . Thanks again for an amazing experience