Minibar, in-room safe, desk, blackout drapes
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Reviews of Hanoi Golden Charm Hotel

2 out of 5
Hanoi Golden Charm Hotel
22-24 Hang Quat St, Hoan Kiem District, Hanoi

Reviews

8.8

Excellent

Rating 10 - Excellent. 44 out of 88 reviews" "
Rating 8 - Good. 34 out of 88 reviews" "
Rating 6 - Okay. 6 out of 88 reviews" "
Rating 4 - Poor. 2 out of 88 reviews" "
Rating 2 - Terrible. 2 out of 88 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Laura, Mckinleyville California

Liked: Cleanliness, amenities
The staff eas very warm and helpful in fact we plan to stay there again on ou way back thru Breakfast was alwsys great as well
Stayed 7 nights in Nov 2019

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding stay.
The hotel, restaurant and location were great. The staff was very helpful also. I will stay again on my next trip to Ha Noi.
Stayed 3 nights in Apr 2019
Response from Angela Nguyen/Ms. Hotel Manager on May 13, 2019
Dear Ms. Suzanne, Thank you so much for choosing our lovely Hanoi Golden Charm Hotel for your stay in Hanoi! It is so great to have your satisfaction during your stay with us. We do hope that we have other chances to serve you again here! Take care. All the best

10/10 Excellent

Leong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, the staffs are friendly and the breakfast is good.
Stayed 3 nights in Mar 2019

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location, value and staff.
Fantastic, the location was excellent and quiet at night. Room was great all you could need, goo bathroom , clean room for the price. Our first time in Vietnam and the staff were wonderful. All the staff from the entrance to cleaning could not have been more helpful or pleasant. Breakfast was simple but was tasty and plenty to eat. We look forward returning and staying again at this hotel.
Stayed 3 nights in Mar 2019
Response from Charm on Apr 9, 2019
Dear William, It is so great to hear your beautiful words about our property! This is a biggest gift to encourage our team work harder and better day by day. Let us have a chance to serve you, your friends and your family in the future. Best regards, The Golden Charm Team

8/10 Good

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Nice place in a good location. Great options for breakfast . The staff were really nice helpful and friendly
Stayed 2 nights in Feb 2019
Response from Charm on Apr 9, 2019
Dear Shauna, Thank you so much for your compliments about us! We will try to work harder to serve guests better day by day. Take care and keep in touch! The Golden Charm Team

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant service and great location
Our stay at Golden Charm Hotel was wonderful. The service was ALWAYS incredibly helpful and friendly, without ever being pushy or intrusive. They dealt with requests for laundry, taxis, an extra blanket etc with professional efficiency, and also shaded caring and helpful advice. The room and bathroom were spacious and clean, with all the facilities we could have wanted. The included breakfast was great, with local specialty pho as well as egg-based or pancake options. The location is perfect - right in the old quarter and close to the beautiful lake, many many eateries, street food and sites. Highly recommend this place and will return if we ever find ourselves in Hanoi again!
Stayed 2 nights in Jan 2019
Response from Charm on Jan 17, 2019
Dear Ms. Clare, Thank you so much for your nice words about The Hanoi Golden Charm Team! Your compliments are the biggest gift to all of us that encourage us try to serve all guests better day by day. We are eager to have another chance to serve you, your friends and your family one day in the nearest future at here. Lovely huge to you! Take care and keep in touch! The Hanoi Golden Charm Hotel Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Charm on Jan 17, 2019
Dear Sir/ Madam, Thank you so much for rating us! Hope to be served you again at Hanoi Golden Charm Hotel Take care and keep in touch! The Hano Golden Charm Hotal Team

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Hanoi Golden Charm Hotel on Nov 12, 2018
Thank you so much for choosing our Hanoi Golden Charm Hotel for your stay! Hopefully we will have another chance to serve you when you come back Vietnam. With all our best, The Hanoi Golden Charm Hotel Team

10/10 Excellent

Rebecca

Definitely stay here !
Cannot fault this hotel. The cleanest hotel floor i’ve ever come across. Friendly staff who even prepared breakfast unexpectedly when we were leaving early one morning for a day teip. Very good location. Don’t risk booking somewhere else if you want a central location because this is an excellent hotel especially for the price. Clean towels everyday and gave us free water and snack in the room. Breakfast was mainly cooked to order and was therefore very fresh!
Stayed 4 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
พนักงานน่ารัก อาหารเช้าอร่อย สถานที่ตั้งอยู่ใกล้ Night market มาก ห้องมีกลิ่นอับ ขอ 3 single bed แต่ได้ 1 double and 2 single bed นอนได้ไม่มีปัญหาแต่ทำให้ห้องดูแคบ
Stayed 1 night in Aug 2018

8/10 Good

edc, Singapore

Liked: Staff & service
Convenient place
Very convenient place to travel around the city. Good food around the hotel. Walkable to the lake side
Stayed 2 nights in Jun 2018

8/10 Good

My-Lien, Texas, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Well organized staff
We are glad we booked with Golden Charm for our first leg of trip. The rooms are modest, but the staff were incredibly accommodating and trustworthy. We booked our tours with the hostel staff and they took great care in scheduling and arranging everything along the way. There was not much you had to think about as they planned everything with all other sister companies per your tour locations. They checked in with updates when things may have changed. thanks very much for the hospitality.
Stayed 2 nights in Nov 2017

10/10 Excellent

Susann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best for your money
From checking to moving one of my nights to a later day since I took an overnight tour at Halong Bay, to all the help I could get for booking something, doing my laundry and just getting direction including the amazing breakfast- loved it!!!

4/10 Poor

juliana, BC

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Location is ok, but not so much comfort
Location is centric, but pillows were hard and very noisy beds. staff was very kind.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
I stayed in the dormitory room which is clean with comfortable beds. Staffs were really helpful. I booked Halong Bay and sapa tours with them and they let me have free breakfast and shower even though I've checked out. The tours are reasonably priced. There's another lady whose bus to sapa didn't come for 2 nights and I saw the hotel staffs helping her re-book and contact the travel agency. Would definitely stay here again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Luisa Tan, Hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
good staff, helpful

10/10 Excellent

Kwok Kin, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good staff good location
Room is clean. Location is not in noisy street. You would not be disturbed by motorbike. Staff is friendly. About the room, it will be great if they provided hanger for each dorm bed. If each bed having a private curtain would be excellant.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most enjoyable stay
We used the Golden Charm Hotel as our base to visit Sapa and Halong Bay. We checked in and out of the hotel three times throughout our 8 day stay. Each time the staff went out of the way to help us with travel arrangements, transportation, etc. I could not be happy with the way we were treated by everyone.

10/10 Excellent

Edith, Holland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very luxurious dormroom
We stayed in the dormroom and it felt so luxe. First of all it was very clean. Then second who expects to have a rainshower in a dormroom? We got free towels (2 pp), free coffee, tea and juice and when we had to leave early in the morning they packed us some take away breakfast. The only thing I can complain about is that I didn't had a electricityplug when i was laying on the top bed. Haha, so yes it was realy good! No party-hostel and they only have one 4 bed-dormroom so it might not be the best place to meet other backpackers if that is what you're looking for.

6/10 Okay

Hamish, New Zealand

Booked Golden Charm - got sister hotel - liked it
We booked Hanoi Golden Charm and got our second consecutive bait and switch. We were told (despite booking weeks in advance) that there were no rooms and were put in a taxi to another of the owner's hotels - the Hanoi Old Quarter hotel. We accepted this because the outlook looked better. Hanoi Old Quarter hotel was one of our better experiences. The room was as advertised for the Golden Charm, nothing fancy but quite nice and good value. The staff however were fantastic. We decided to book the next section of travel through them and it was well worth it. They really looked after us. They did make a mistake, and almost another, but they fixed that without fuss and at their own expense. We could not recommend the staff of Hanoi Old Quarter Hotel higher. The porter (if that's the rate title) could not have worked harder or more cheerfully. Again - we booked Golden Charm but got Old Quarter and were glad of it. As for the old quarter itself. We were initially overwhelmed by the assault on the senses but grew to love it.

10/10 Excellent

J, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff are very polite and helpful!
Great time at hotel. Great staff. Great location. :)

6/10 Okay

Scott, Canada

Liked: Staff & service
Its worth what you pay. Great staff.
Book where you can get the breakfast an its worth what you pay. Yes it's older and a little run down but you're paying next to nothin for it. The staff are great and you are right in old Hanoi.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Amelia, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big room, friendly staff.
The staff were amazing from the moment we stepped in. Location is great - few minutes walk to the lake, close to atm machines, money changers, restaurants. For the price we paid, the room was bigger than I expected. It had a window but the view is of the indoor staircase, ie. we didn't get any direct sunlight. Tour desk will help arrange excursions such as Ha Long Bay and Sapa. Breakfast is average. Wanted to stay here again after returning from Ha Long Bay but it was fully booked. Be careful with the prices for Ha Long Bay, an extra $10 for a suite gets you the same room as everyone else, so don't fall for it.

8/10 Good

Lan, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
We had a pleasant stay at this hotel, clean and staff are very helpful, value for money will definitely stay there again next time in Hanoi

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Did not care for this hotel one bit. Had high expectations going in based off reading some positive reviews on tripadvisor. Perhaps the reviews were written by management as I had a very different experience staying here. Was given a room next to the staircase that had no windows despite booking a room that claimed it had a "balcony". The manager treated my girflriend and I without respect like we were a number. Impersonal and unfriendly he became this way to us and other guests if they did not agree to buy a tour package from him. He spent most of the time talking poorly about other hotels and tour agencies and seemed quite upset that we did not want to pay doubel the price to participate on a tour purchased by him. The one upside was the breakfast staff. They were quite friendly and nice and I felt bad that they had to work for such a ruthless mean jerk of a manager / owner. Needless to say, my girlfriend and I will not be coming back here again.

8/10 Good

Mr Ha

Liked: Cleanliness, staff & service
good customer service
special thanks to Mr Mark, for helping me to find my friend and arrange u to meet at the hotel. will book back thi hotel for this kind of service.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveler

Stayed 2 nights in Dec 2019

8/10 Good

Mylene

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

DAE HAK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
참좋은 참호텔
가격대비 최상의 호텔입니다
Stayed 1 night in Oct 2019

10/10 Excellent

DAE HAK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
다시 오면 숙박하고싶은 골든 참호텔
놀거리 볼거리 먹을거리가 호텔주위에 있으며 호텔 메니저 및 직원들이 매우 친절했다
Stayed 1 night in Oct 2019

10/10 Excellent

Thavisith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel with great and helpful staff
We had a great stay in a spacious room with balcony - hotel location is just perfect close to the lake - and staff was so helpful and always smiling! I strongly recommend
Stayed 1 night in Sep 2019

10/10 Excellent

minsoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
진짜직원들착하고 관광지도 가깝고 다좋습니다
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
價格便宜，不過住的是沒有對外窗，有點遺憾！
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフが優しくて親切
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A cobseiller
Positifs sur l ensemble des prestationd
Stayed 4 nights in Mar 2019
Response from Charm on Apr 9, 2019
Dear Sir/ Madam, Your 10 score is the biggest gift for us and it encourages us try to worker better day by day. We do hope that we will have a chance to welcome and serve you again here. Thank you so much! The Golden Charm Team

10/10 Excellent

siew lan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place 去四面八方都方便附近很多小吃。
Very thank you to Mr Jestan is very very friendly and helpful . And all the staff is very friendly . Very easy to look for eating and drinking Sunday market night market
Stayed 7 nights in Dec 2018
Response from Hanoi Golden Charm Team on Jan 5, 2019
Dear Ms. Siew Lan, Thank you so much for your stay at Hanoi Golden Charm Hotel! Your nice words about us is the biggest gift and encourage to work harder to serve guests better day by day. We do hope that you will recommend our hotel to all your friends and we will have other chances to serve you, your friends and your family in the future when they have plan to travel to Vietnam. Once again, thank you so much for experiencing our services. Take care and keep in touch! Hanoi Golden Charm Team

10/10 Excellent

랑말

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
골든 참 호텔 가격대비 갠츈
전반적으로 좋았구요 일반 슈페리얼 3일 묵었는데 요청사항이 창문있고 높은방으로 달라고 해서 6층중 5층 받았고 창문은 복도계단쪽으로 뚫려있어서 좀 당황했네요.. 암막커튼 치고 살았음... 방음 1도 안되구요 밖에서 얘기하는소리가 그대로 들리던.. 이건 3성급들은 다 그런다고 하던... 서비스 만족 친절도 만족. 밤 12시 이후에 들어오면 문을 잠궈서 문 두들기면 열어줍니다 호안끼엠. 분보남보 도보 5분거리 맥주거리 10분거리라 그랩없이 잘다녓네요
Stayed 3 nights in Nov 2018
Response from Hanoi Golden Charm Hotel on Nov 12, 2018
하노이 골든 Hotel 호텔에 머물며 저희 서비스를 이용해 주셔서 감사합니다. 바라건대 베트남 하노이로 돌아 가면 다시 봉사 할 수 있기를 바랍니다. 대단히 감사합니다. Hanoi Golden Charm 호텔 그룹

10/10 Excellent

Ronny, Halle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sauberes Hotel, superfreundliches Personal ! Lage direkt in der Altstadt von Hanoi
Stayed 4 nights in Oct 2018
Response from Hanoi Golden Charm Team on Oct 25, 2018
Dear Ronny, Thank you so much for your positive review about your recent stay at our Hanoi Golden Charm Hotel. We will pass your kind words on to our time and are very happy that you felt at home with us. Warm regards from Hanoi Golden Charm Hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Behulpzaam
Ontzettend lief en behulpzaam personeel. Omdat het vakantie is slaap ik lekker uit en mis ik het ontbijt. Ze willen nog iets kleins voor me klaarmaken. Bij mijn vertrek krijg ik het nummer van een van de personeelsleden. Mocht ik nog vragen hebben tijdens de rest van mijn reis kan ik contact met hen opnemen en willen zij dingen voor mij regelen. Topservice!
Stayed 2 nights in Oct 2018
Response from Sunny greetings from Hanoi Golden Charm Hotel on Oct 25, 2018
Dear Anonymous, Thank you so much for staying at our Hanoi Golden Charm Hotel. We are glad to hear that we could exceed your expectations. We appreciate all your comments that will certainly encourage other readers to stay with us! We hope to have you with us soon again! Have a nice day! Warmest regards, Xuan Nguyen/Ms Sales & Marketing Manager

6/10 Okay

Verified traveler

복귀날 잠시 머물 곳으로 예약했으며 이 호텔의 대부분 시설은 낡았지만 깔끔하게 유지되어 있고 위치가 좋은 곳이다. 장난감 골목이 바로 옆이라 선물사기 편하며 호수도 가깝다.
Stayed 1 night in Oct 2018
Response from Warmest greetings from Hanoi Golden Charm Hotel on Oct 27, 2018
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. We will try our best to upgrade our hotel within the next couple of months. I hope that I can convince you to change your mind about another visit to our property. It would be such a pleasure to personally welcome you back to our new and improved hotel! With much appreciation, Hanoi Golden Charm Team.

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon rapport qualité prix personnel disponible
Stayed 3 nights in Jul 2018

10/10 Excellent

Nobuka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
きれいなホステル！
とにかくスタッフがとても親切！

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スタッフがとてもいい！
到着するなり、日本語で挨拶してくれて、滞在中も何度も話しかけてくれ、すごく楽しく過ごすことができました！道やお店を聞いたらスタッフがたくさん寄ってきてあれこれ教えてくれました。ドミトリーをとっていましたがとても綺麗ですごく居心地がよかったです。朝ごはんも選べた上にすっごく美味しかった！ありがとう！

8/10 Good

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Hyun chang, seoul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
예약전 다시 한번 생각하기
사진만 좋지, 창문이 없는 조건에서 다른 곳보다 가격만 비싸다 시설에 비해서 요금이 비싸다 하롱베이 갔다가 expedia에서 예약한 곳이 더 괜찮으면서 가격도 저렴했다 시설대비 가격이 예약전에 생각해봐야 되는 장소이다.
Stayed 1 night in Mar 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Leckeres Frühstück, tolle Dusche, freundliches Personal
Stayed 3 nights in Feb 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
So terrible.
I used 6 floor. There is no elevator. And so old. The bathroom door is broken and old. And bathroom tile is broken. And my parents used room of 5 floor. That room is sosososososososooooooo small and smell bad. And I told about that at reception, they said " its not our fault, this is superior room its same to internet picture" and also they yell to me. Its actually terrible. The worst hotel I used. I really don't know why this hotel review is not bad. But my review is real review. So please everyone don't go this hotel. 절대 가지 마세요. 방 완전 구리고 항의하면 지네가 더 화냅니다.
Stayed 2 nights in Jan 2018