9/10 Wonderful! (1,000 reviews)
Had a comfortable stay at this property. We checked in on Sat night, Dec 28, person working the front desk was in the lobby bar/lounge, very friendly security guard welcomed us and said this person will be right with us. We waited a bit, the person did come and take care of our check-in but he was anything but welcoming. He actually never even addressed us, I did all the talking, at one point I thought he was completely ignoring me.Had some difficulty finding our reservation , did find it and have us a sheet of paper to read about the hotel and area. I asked about restaurants and he says to look at the paper he gave me. Very rude. You only get one chance to make a first impression and this was not a good one, especially for what it was costing us to stay here.
On top of that, the lounge/bar is open to the lobby and the music was so loud we could barely hear him when he did talk to us. Very nightclub atmosphere. All restaurants were closed but the time we finished checking on and we luckily were still able to order something from Uber eats. The front desk clerk attitude was what we found our whole stay, none of the staff very friendly. I expected much more from a hotel charging over $350/night??
Reviewed on Jan 8, 2025