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"Great staff! Thank you Chikako San for your great hospitality!!"

"管理会社の方の電話対応に関して、内容に不満はありませんが、愛想はないです。 施設の設備に関して、お湯の温度が最高に上げても低く（おそらく40-42度くらい）、改善していただきたい。 部屋は広くてきれいでした。概ね満足です。"

"Beautiful decor, amazing hospitality, cozy room. If you don't feel like dining at the hotel, try the Italian restaurant next to the hotel, it's good."

"Quaint location that is set up well. Nice amenities and easy access to public transportation. "

"Great food, a bit too much walking between the buildings "

"Breakfast and dinner was excellent. Staff was really polite and helpful. On site onsen was a bonus. My only criticism would be the room was too hot as it was a central control system for the whole hotel. Note it is an up hill walk to the hotel "

"I loved staying here! The staff were so kind and helpful. The room was clean and cozy, and the onsen was a nice plus!"

"One of the best stays I've had. From the instant we walked down the drive the team were there to welcome us in, get us checked in and seen to our room. The room itself was nicely laid out and seemed very traditional in set up, I enjoyed the fact the place was many years old traditional house and it was very peaceful both in stay and rest. The food both during dinner and breakfast was impecable and offered a taste of Japanese cuisine across many courses. They also have a vegan option and our...

"No need for a menu! This world class chef tailors a culinary delight for every meal to suit ypur tastes. Simply amazing. "

"It was about 15 minutes walk from Odawara train station. There’s many steep stairs to third floor outside of building. We stayed Carol room for 8 nights which is next to Dada room. This Dada room’s bed(couch) attaches to the wall of Carol room. Walls are thin and noise like TV and talking on the phone kept us awake every night. Air conditioner/heater wasn’t working properly. The description indicates TV in living room but there’s no TV. Toilet was a bit old and smelly. Will not stay again. "