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Reviews of Kastro Hotel

3 out of 5
Kastro Hotel
Theotokopoulou 22, Heraklion, Crete Island

Reviews

8.8

Excellent

Rating 10 - Excellent. 275 out of 562 reviews" "
Rating 8 - Good. 225 out of 562 reviews" "
Rating 6 - Okay. 49 out of 562 reviews" "
Rating 4 - Poor. 8 out of 562 reviews" "
Rating 2 - Terrible. 5 out of 562 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Kenneth

Traveled with partner, Traveled with family
Liked: Amenities, property conditions & facilities
This area is fabulous for dining. Many little restaurants and a great feel to the area. I wish we had more time to explore.
Stayed 2 nights in May 2024

4/10 Poor

Heather

Stayed 1 night in May 2024
Response from PAPAGEORGIOU on May 17, 2024
Σας ευχαριστούμε που μας επιλέξατε για τη διαμονή σας. Εκτιμούμε τα σχόλιά σας!

6/10 Okay

paul

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from PAPAGEORGIOU on Feb 1, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Nov 2023
Response from PAPAGEORGIOU on Dec 17, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful stay
Stayed 3 nights in Nov 2023
Response from PAPAGEORGIOU on Dec 17, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Firdaus F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Great and very helpful staff, particularly the cleaning person on the floor. Also very good breakfast.
Stayed 2 nights in Oct 2023
Response from PAPAGEORGIOU on Oct 31, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Susan

Liked: Staff & service
Why no reading lights by the bed - only that horrible overhead light? Does no one need a bedside light anymore? Also, having the property call a taxi for you is a rip-off. I was charged 10 euro for what was a 4 euro trip the day before. Do they have some kind of deal going? A total rip off. Staff was nice, but with the negatives, I wouldn't stay there again.
Stayed 1 night in Sep 2023
Response from PAPAGEORGIOU on Oct 3, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Judah

Stayed 1 night in Aug 2023
Response from PAPAGEORGIOU on Aug 8, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern boutique
Lovely, friendly hotel 100yds from the centre of the city. Breakfast was lovely but a little limited as I can’t eat dairy. Very modern rooms with very good Wi-Fi, safe at an extra charge and a sun terrace on the roof.
Stayed 3 nights in Jul 2023
Response from PAPAGEORGIOU on Jul 20, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from PAPAGEORGIOU on Jul 14, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

PETER

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well placed location within easy walking distance of all necessary facilities. Extensive breakfast choice buffet format. Extremely helpful staff.
Stayed 6 nights in Jun 2023
Response from PAPAGEORGIOU on Jun 21, 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

rebekah

Traveled with partner
Liked: Cleanliness, staff & service
Smelt like smoke and the carpets didn’t feel clean. staff was nice though
Stayed 1 night in Jun 2023
Response from PAPAGEORGIOU on Jun 17, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Joseph

Liked: Cleanliness, property conditions & facilities
Response from PAPAGEORGIOU on Jun 17, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.central hotel with easy access to centre.
Stayed 7 nights in Apr 2023
Response from PAPAGEORGIOU on May 2, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for a quick stopover in Heraklion. Comfy beds and friendly staff. The streets around are quite narrow so if you plan on having a rental car, just be aware.
Stayed 1 night in Apr 2023
Response from PAPAGEORGIOU on Apr 26, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Joan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel, in a quiet but central location
We stayed at the Kasteo hotel twice. First for two nights , then stored our luggage there and returned in two days for two more nights. The second visit we stayed in the fifth floor that had been completely renovated. It was beautifully redone with séparer shower and toilet rooms, large closet and very comfortable king-sized bed. We also had a bit of a view of the sea from up there.
Stayed 2 nights in Feb 2023
Response from PAPAGEORGIOU on Mar 6, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

ELINA, Newmarket

Stayed 1 night in Oct 2022
Response from PAPAGEORGIOU on Jun 17, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Yuling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenience location. The staff is very nice and gave us lots of help. He is ver patient explaining information we asked.
Stayed 2 nights in Sep 2022
Response from PAPAGEORGIOU on Oct 11, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Leonard

Stayed 1 night in Sep 2022
Response from PAPAGEORGIOU on Jun 17, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Benjamin

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2022
Response from PAPAGEORGIOU on Jun 17, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

URSANNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Très bien placé en ville. Personnel aimable et compétent. Calme et tout prés du centre ville. Bon petit déjeuner. Clean, Belle vue sur terasse.
Stayed 2 nights in Sep 2022
Response from PAPAGEORGIOU on Oct 5, 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2022
Response from PAPAGEORGIOU on Aug 16, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mai-Lee

Stayed 1 night in May 2022
Response from PAPAGEORGIOU on May 31, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent City Centre Hotel
2nd stay at this lovely City centre hotel. Staff are great and rooms very clean. Good beds and A/C. Lovely roof terrace to catch the sun too. Breakfast not the best but the location more than makes up for any shortcomings. 1 minute and you are in the centre and close to the port. We will be back again
Stayed 2 nights in May 2022
Response from PAPAGEORGIOU on Jun 19, 2022
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Emily

Liked: Cleanliness, property conditions & facilities, room comfort
The location of this hotel was perfect as it was near to the central shopping
Stayed 1 night in Apr 2022
Response from PAPAGEORGIOU on May 2, 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Genevieve, Mount Morris

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
No free parking and very narrow streets
Stayed 1 night in Oct 2021
Response from PAPAGEORGIOU on Nov 3, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Hazel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from PAPAGEORGIOU on Oct 19, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mouhamadou

Stayed 2 nights in Sep 2021
Response from PAPAGEORGIOU on May 25, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Avanel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is central and the room was lovely and modern. My bed was so comfortable and the place was so clean. Everyone who works here is so hospitable. They were always willing to help and answer my questions. The breakfast was on point also. I was so sad to leave but will definitely be back.
Stayed 2 nights in Sep 2021
Response from papageorgiou on Sep 7, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An ideally situated small hotel to stay in central Heraklion. Charming owners, very good breakfast. We’ve stayed here before & I hope we will again. Great value.
Stayed 1 night in Sep 2021
Response from papageorgiou on Sep 7, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Trine

Stayed 2 nights in Jul 2021
Response from PAPAGEORGIOU on May 25, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was amazing, hotel and breakfast was amazing. Forgot to call my cell company about my travels and didn’t have GPS when I arrived. Staff guided me over phone to hotel
Stayed 1 night in Aug 2021
Response from papageorgiou on Aug 11, 2021
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Aman

Liked: Cleanliness, staff & service, property conditions & facilities
Good Short Stay
A single night stay. The only unfortunate event was a power outage that made the AC non-fictional. Staff was good and breakfast was OK.
Stayed 1 night in Jul 2021
Response from papageorgiou on Jul 22, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent price-quality ratio
Kastro Hotel has an excellent price-quality ratio. I felt really welcome, the room was nice, very clean and comfortable, it had everything to make me feel good. The bedding was perfect. There is a nice breakfast buffet included. The hotel is located in a quiet street and only a short distance from the city center where everything is… It was my second stay and whenever l need to stay in Heraklion l will go back there for sure.
Stayed 1 night in Jun 2021
Response from papageorgiou on Jun 18, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and standards
The room was absolutely lovely and spotlessly clean. The staff were really friendly and couldn’t do enough to help. The hotel is very central to the city and I would definitely recommend for a stay in Heraklion.
Stayed 2 nights in Jun 2021
Response from papageorgiou on Jun 18, 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean hotel with a polite staff.. it was in a good area
Stayed 4 nights in Sep 2020
Response from papageorgiou on Sep 25, 2020
Thanks for staying with us. We appreciate your feedback! Submit Cancel

8/10 Good

Monika

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room, it would be nice if it can be little bigger though. In addition nice, clean bathroom, working AC, VERY comfy beds. Convenient location, really close to city center, although in the quiet street. Lovely and helpful front desk and breakfast service! Thank you, Kastro Hotel, we love staying with you and if ever be back in Heraklion, we will choose you again ;)
Stayed 2 nights in Sep 2020
Response from papageorgiou on Sep 25, 2020
Thanks for staying with us. We appreciate your feedback! Submit Cancel

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and unexpensive hotel for your stay in
Very good location, only steps away from the car free city center where you will find many restaurants and bars. The place is very clean, the amenities are good, it is quiet, the free breakfast is nice. The lady at the reception was really welcoming and efficient. The “price-quality” ratio for this hotel is excellent.
Stayed 1 night in Sep 2020
Response from papageorgiou on Sep 17, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Klara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time in Heraklion and we didn't have to think twice where we would sleep. The hotel has great location inmidst the city centre with lively streets and uncountable eateries just around the corner but in a small quiet sidestreet at the same time. The breakfast is good and diverse, the staff competent and polite and the rooms clean. Great value for money.
Stayed 1 night in Aug 2020
Response from papageorgiou on Sep 2, 2020
They really take corona serius. I feel the hotel have done what they can

10/10 Excellent

Stacey, Australia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment I checked in, my stay was so so wonderful. The staff are exceptional and the location is perfect! The bed was super comfortable and the ammenities brand new.
Stayed 4 nights in Aug 2020
Response from papageorgiou on Aug 23, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Stacey, Australia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had such a lovely and welcomed stay at hotel Kastro that I extended my stay by another four days. The hotel is so well located and quiet. The bed is super comfortable and all amenities are modern. The staff above all are so friendly and helpful which makes all the difference!
Stayed 2 nights in Aug 2020
Response from papageorgiou on Aug 17, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Samuel

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location, amasing staff and was sad to move on.
Stayed 2 nights in Aug 2020
Response from papageorgiou on Aug 15, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mackenzie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect find!
Very clean and great location. Would definitely stay here again.
Stayed 1 night in Aug 2020
Response from papageorgiou on Aug 15, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for your money
This hotel is a great stay for the value of your money! It was very clean, the breakfast was big consisted of wheat rusks, fresh baked croissants, Bread, delicious yogurts, ham and cheese slices, hard boiled egg, cereal and milk, chocolate muffins, Fresh squeezed orange juice and a latte. They serve it straight to your table. We will be booking this place when we leave Crete as well.
Stayed 1 night in Jul 2020
Response from papageorgiou on Jul 31, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Alex&Val, Athens

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, great facilities, friendly staff!
Stayed 2 nights in Jul 2020
Response from papageorgiou on Jul 7, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Dec 2019
Response from papazorz on Jan 13, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from papageorgiou on Oct 20, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from papageorgiou on Oct 8, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect... the newly renovated rooms are very nice and modern. Very pleasant staff.. The only thing is the old fashion hairdryer... that needs to be change... other than that every thing is perfect.. i highly recommended.
Stayed 1 night in Oct 2019
Response from PAPAGEORGIOU on Oct 6, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Roxana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from PAPAGEORGIOU on Sep 13, 2019
Thanks for staying with us. We appreciate your feedback!