10/10 Excellent
John Joseph
Traveled with family
May 24, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception team, bar and breakfast made the visit a pleasure. The design of the building is very appealing based around the magnificent old Customs House. I like that it is not a rectangular box. It means you do need to think before heading for the lift to get to the upper rooms. One sign could be improved.
Not keen on self check in machines. It means you can't verify if you do have the room with double bed and single...I'm pretty sure human interaction will help vet who is going into these properties.
It maybe fine if you are on business with standard double room and you've been there before but not if anything more complicated.
The property is located near Glasgow Central Station so it's going to be a bit interesting around the hotel. Still, a bit of an eye opener.
The local government/council haven't done anything to help here. E.g. Graffiti covering the prime riverside area in front of the hotel, which the council have done nothing about, never mind the state of the nearby underpass beneath the station.
None of this should impact the Hotel review, they've made the area better. It is excellent. Well done. The stain is on local government for ignoring this part of town for the last decade and more.
John Joseph
Stayed 1 night in May 2024